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DELI\ Publishing Quince Cottage Htıe [-arre Peasla]ie

Surrel,GU5 9SW England

e DH-TA Publishing 2005 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission from the publishers or in accordance with the provisions of the Copyright, Designs and Patents Act 1 9 8 8, or under the terms of any licence perııitting copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London WlP 9}IE. PHOTOCOPIABLE Pages 46-52 may be photocopied for use in class but may not be soid or distributed separately or included in any other publication for sale or distribution. |'irsı published 20O

5

Critically read by Sarah Baldy-Kühnapfel Edited by Catriona Watson-Brown Designed by Caroline Johnston

Illustration by Phill Burrows Cover design by Peter Bushell Picture research by Suzanne Williams Printed by Halstan and Co., Amersham, Bucks Photo acknowledgments

Alamy/ront couerlImageState/Pictor International, p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images pp Sbr (Thomas Barwick), 14 (Tobias Prasse), 2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan Silva), 3 3l (altrendo images); Punchstoclı Roy alty-t'ree pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras), l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo Lannie), 33r (Stockbyte Platinum), 40 (Dynamic Graphics Group / Creatas), 41 (Brand X Pictures/ER Productions); Topfoto p 8bl (Novosti)

Photo editing: Pictureresearch.co.uk

ISBN 1-900783-94-0

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Introduction Cotıımunicatioıı Skills is a ner,ıı series ivhi;lı ,.j:: .: -ı-.:ı]];]-_:]]_|ı j approach to develop key communication and laırglıage .ki__s es.::::_ı_ : - : cı1, international business environment. The series is desigııe.i 1ır ]:a::ıe:s .ıl b,ıs_iı.,s: English at pı:e-intermediatc and intermediate level. eit}-ıer pre-serr-ice cır iıı-sı,rı,ıcç,. aııd it can be used either in the classroom or for self-stı-ıdı: DF|I,TA Brısjııess

Fcatures of the series include:

ı

Individua.l Needs analysis and

a o o

Awareness-raising

journal

Learning o Helpliıl

activities

Extensive personalized exercises Tips for effective performance in

busincss

sı_rggesticıns lor laırguage stı-rd1,

l

Regular language reference and rer-ieiı,

ı ı

sections Photocopiable resourccs An integrated audio CD Full transcripts and answer keys

o

Socialisiırg aims to develop thc skills and language needed to cope effectively in English in a range of typical social situations that business people might encountcr. using a r,arietlı of means of communication. There are six core units, each containing: o Context to raise awareness of the skills and issues (including cu]tural aspects involved in the varirıus activities of socialising, and to introduce clifferent strategies lbr developing these skills a Presentation and Practice - of core language (vocabulary, functional plrrases and )

ı ı o o

pronunciation) linked to thesc skills Tips (cultural or language reiatcd) on how to be more effective in socia] sitı-ıations Consolidation - to allow learners to apply what they have learned to their orvn rt,ork situation Reference - useful phrases and vocabulary related to each unit Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)

The book also contains:

ı

Needs analysis. This encourages you to consider what you need 1o focı-ıs on in order to get the most out of the book and your learning.

ı

Learning journal. This provides the opportunity

a a a ğ-{oını üeı

u§e tl,ıl§

hooiç

to reflect and personalize rt hat you have studied in thc book. Resources section. This provides additional matcrial such as photocopiable liamer,r.orks and cards. Answer key. This is designed to enable you to work either alone or with a teacher. Transcripts. These detail the content of the accompanying CD.

Step

l

by working through the Needs analysis (page 5). This will help you to: ı think about ytıur strcngths and It is recommended that you start

ı o I

Step 2 You should then familiarize yoursclf with the

Learning journal (page

6), to which

you are asked to ref'er at the end of cvcry

core unit. weaknesses in socialising in English; identify and prioritize your immediate Step 3 and future needs lbr socialising; You should worlr through thc units in the determine the order in which you work orcler they 1'eel most appropriate to vour needs and interests. through the core units of this book.

hope you enjoy using this book.

>,(ğ David l(ing

Author

ığ.boı.ıt tİıe

aııthor

lntroduction

David l(ing has extensive gcneral and Business Eııgiis}: ;:.i:i:_]:. a]]: :..:.h.r traiııiııg experience. He has rvrilten aııd edilcd il raJ]gc ıı1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agclcarning materials.

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As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou might use in real life. An example is given, but what you note down wi]l depend on your own learning pattern. Example

Unit:1 Useful languageı You must be (Marcella). You're based ln ..,,aren'tyou? 5ounds interesting Useful tips: Repeat a new name and use it in my conversation.

Your Learning journal

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Unit:1 Useful language:

Unit:.2 Useful language:

Useful tips:

Useful tips:

Unit:3 Useful language:

UniE 4 Useful language:

Useful tips:

Useful tips:

Unit:5 Useful language:

Unit:6

Useful tips:

Useful tips:

Useful language;

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Storting conyersotion,

4n

1,2 Here are some more examples of opening conversations. Listen and complete each response.

1r

Hello, I'm Mr Cheng from Shanghai.

+ Good morning, we've

r 2r

r-ıiten

,

pretty well already.

Yes, I feel we I

but it's grea1 to meet y6ç

don't believe we've

+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are r Paola Cilento. from Gianni e Donna, Milan. + Sorry, l

r

your first

We've heard so many good things about you.

a real pleasure to be here.

Good morning, Mr Nakita. I'm delighted you could come. Michael Evans.

+ How

5r

Paola.

to meet you.

I'm so glad

+ It's

4r

do you do ... and what's your role in the project?

I'm terribly sorry, I'm sure we 've met before, but

+ I(ate Price from Watership Publishing. We met

r Pı'açüİçe l

ı

Yes, Paola, Paola Cilento.

+ Very pleased

3ı

name

...

at last year's conference in Madrid.

Of course, nice to see you again.

Put these words into the correct order to make complete sentences.

1

2 3 4 5 6 7 8 9

Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really Guy Cartier,

/

This is / Paris office. / in our / who works

our / introduce

/

Jean Paul Lemond, / Sales Manager. / Let me

you represent? / do / How do / What company / you do?

can't quite

/

I'm sure / before,

l

place you. / we've met / but I

welcomc / I'd / you / like to / here today. ıiııhtrt / I didn't / you said. / quite catch / Sorr1..

you could / so pleased / I'm / come. for me? / but / Sorry, / repeat that / could you

1O you.

/ so pleased / to have /

I'm / finally met

2 Add

a negative tag to the end of these sentences to make them into questions.

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l

Your company is based in Toulouse

2 3 4

You work with Michael Freeman,

5

6 7 8

m

l

?

,

You've got a copy of our brochure, You're updating your product line, I

believe you've already met Teresa

Bellisario,

You came to the conference last year, She works in the Milan oflice,

I'm sure you'd lilre a coffee,

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Refeı"ence

Useful phroses

Yocabulary

lntroductions

Tolkjng about people

I'm

/

This is

buyer

...

How do you do?

chief buyer

Pleased/Delighted/Nice/Glad to meet

colleague

you.

customer

Let me introduce ...

engineer

You must be

sales manager

Che cki n g

a

...

nd

cl

o

rifyi ng

Tolking obout your compony

Could you say that again?

to be based

Sorry, I didn't catch your name.

corporate training

Pardon?

office furniture

You're from... which company? Sorry, I didn't quite get that.

software

*

Sorry, (Peterson), did you say? Sorry, what was that again?

in

*

Could you repeat that for me?

Tolking obout your product concept delay draft

initial to bring out to come out

to get around to speed up

turnaround

*

informa]

Studysuggestion Build

up a bank of commonly used verb + preposition patterns.You can record these with a definition and an example:

ı

by verb

to get

ı

to get oround = to sqreod:Your nome's getting oround. to get by = to suryiye; We got by with very little extra expenditure lost month. by preposition

out to bring out = to produce something new:Toyoto hove just brought out o new electric cor. to come out = to be lounched:Toyoto's new cor is coming out in the spring.

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Coı'ttext l fi

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iob roles

company plans a project

the general business situation

? ğ ğ Z. l rlıe

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Reference

Useful phroses

Yocabulory

Finding out more

Talking obout your compony

I

understand you're in advertising.

premises

I

believe you're in software.

revenue

Can you flll me in on some background to the project2

*

site spend (norın)

How do you see things panning out over the next twelve months? * Are you aiming to expand your business? What's your forecast for the next financial year? How does the market look to you at the moment?

to be stuck in your ways

turnaround time well-established

Tolking obout compony plons cautiously to diversify

Turn-toking

finalize

How about you?

*

to look into

That's true.

to make the most of something

Is that in line with your plans?

outlook

Broadly in line, yes.

to oversee

That mirrors our own experience.

to pan out to predict to take over

unforeseen

Tolking obout trends buoyant to creep up

to drop to even out to nosedive

to plummet to rocket

sluggish steadily

*

informal

Study suggestion lt is very useful to build a list of words for describing upward and downward trends, as these are very common in business discussions. Some words are used as verbs, nouns

and/or adjectives and adverbs, so it's helpful to record them in a table with examples:

verb lncrease

sales have increased.

increase in sales.

European sales.

Our new range is becoming increasingly popular. nosedive

The market has nosedived.

They recorded a nosedive in the last quarter.

E

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Bulldlng rapport THlS UNlT LOOKS

AT:

l I l l

building a conversation asking about family and interests talking about other personal topics

l

Look at this list of conversation topics.

dealing with misunderstandings

o

Asking about family: rclationship/partner/spouse/children/parents

ı ı ı ı ı ı ı

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a

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r,t

ork

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a Which

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a b b

ar

clicnL

a colleaguc

c asuperior d a subordinate

e f

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ln what circumstances might you talk about each topic?

2

Think about the following questions.

l

In your country and place of work, which of thc topics above is it normal to talk about?

2 Are there any topics which 1,çç r,r.ould ner,er discuss? a .)

W

3 Bui|ding rapport

Developing a working relationship often involvcs sharing soıne personal information. What questions might you use to open a ciınversation on any of the abovc topics?

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3.4 Listen to these six dialogues. What are they about? Write the number of each conversation next to a topic. Write any words which give you a clue about the topic area.

tr tr tr tr tr tr pronunciation

6

}eisure activities

complimenting home holidays and travel interests

iamily

Listen to the dialogues again. Underline the words you think are stressed in the opening questions. Do the questions 8o up or down at the

{ h 3.4 end?

1 2 3 4 5 6

Pl'aetİce l

,\

Did you get them over here? Do you play, Stanislav? So, have you got any family, Pablo?

Have you been able to get away for a break this year, I(urt?

How do you normally spend your wcekcnds, I(ate? Whereabouts in Zurich do you live, Rolf

?

Read these dialogues. Write the fuIl sentence or question using the correct form of the words given.

r

Example

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When did you ioin the com?any, Franz| + Three years ago in July.

1 ı,

How l yoı l usually

+ I lilre

2ı

/ spend / weekend?

to play a round of golf vııhen I can.

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+ I'm living and working in Munich

1

ı

Iladmire /yourtie /Ricardo.

+ Oh,

4r

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+ No

5r

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l

l I l really

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l

/I/

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3 Building rapport

like / go / there / some day.

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+ No

tr

/

get away / holiday / this year / Andrea?

+ Yes, we went

6r

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mean

lI

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/

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/

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Refeı^eııee

Useful phroses

VocobuIory

You must be Bridget Nielson.

Talking obout people

you must have had a difflcult time.

to be over something

you must be exhausted.

to compliment (someone on something)

How do you normally spend your

to have good taste

weekend?

dir,orced

Have you been able to get away this year?

embarrassment

Have you been with the London offlce

gender

long?

grown up

How long have you lived in Boston?

intimate

Whereabouts are you based?

lawyer

Have you got any family?

partner

whereabouts in Milan do vou live?

risky

What about you?

subordinate

So (do) I.

Tolking about places

I've been admiring your tie. I guess we'd better be

civilized

getting back.

to get away

It's a small world.

horrendous outskirts overlooking spot

Generol pretty (atlverb) a

round of golf

to take leave to owe

Study suggestion You can use the transcripts to focus on stress and intonation in connected speech. English is a stress-timed language.This means that we speal< with a regular rhythm and we use stress and intonation to convey special meaning. Practise listening and marlIuF{]

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Reference

Useful phroses

Vocobulary

Inviting

Menus

How about going to a Chinese restaurant?

hors d'euvres

I was wondering if you'd like to go out for

aThai meal. Would you like to go for a drink? Do you feel like going out for a meal? We could go to a French restaurant.

nibbles

*

starters entr6es

salads

main course flsh

Suggesting ond offering

meat

Can I get you something to drink?

seafood

Would you care for another drink?

vegetarian

What can l tempt you wilh?

side orders

Can I top you up?

*

desserts

Responding to invitqtions ond offers

sweets

I'm afraid I'm not very hungry.

puddings (BrE)

I'm not very keen on Indian food.

afters

I

*

really couldn't manage any more to eat.

I'd rather not have any alcohol.

If you don't mind, I'd prefer a salad.

That'd be great.

That'd suit me. Would you recommend it2 I'd better not ...

Other useful phroses It's my round. *

to feel peckish

to take pot luck

This is on me.

*

Study suggestion

*

informal

Build your knowledge of colloquial expressions by writing phrases on cards. You can look at these quickly every day until you are sure of using them correcdy.Write the function on one side of the card and the example on the other, e.g. Offering lWhot con l tempt you with?

4 Entertaining

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Making arrangements THlS UNlT LOOKS AT: l making suggestions to meet in different situations l giving reasons for meeting I agreeing times and places to meet and offering alternatives I confirming arrangements, numbers and addresses

Açıntexü

ı

How do you arrange to meet people for business?

a Do you normally nıake the arrangements yourself a Docs someone

e]se, for

?

example your PA or the receptionist, malıe the arrangements

for you? Do you normally consult your line manager or other colleagues before arranging a

business meeting? Do you normally make arrangemenls by plrone, e-mail or letter?

2 What

a ı o ı a o

tr

5 Making arrangements

do you find difficult about making arrangements in English?

times aı-ıd dates using the phone ne8ol ialing ıhe meeling

clarilying the reason for the meeting and thc agcnda understanding the other person offering alternatir,,e timcs and dates

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Agreeingtirnes to

meet 3 $f} 5.2

Read these sentences. Choose the correct missing word.Then listen to the dialogues and check your answers.

1 How are you a) reserved b) fixed

2

taken

c)

Well.let's

a)pen

3

next

b)

wee]