THINKING OF STARTING A BED & BREAKFAST ? Thursday February 2, 2006 Dymond Community Hall, Temiskaming Shores
Information Session Hosted By: The Tri-Town & District Chamber of Commerce
Presentations By: By: Federation of Ontario Bed & Breakfast Association (FOBBA) City of Temiskaming Shores James Bay Frontier Travel Association (Tourism Association) Timiskaming Health Unit Ministry of Northern Development and Mines - Tourism
Sponsors & Participants: Tri-Town & District Chamber of Commerce
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
TRI-TOWN & DISTRICT CHAMBER OF COMMERCE Proudly Serving Earlton, Temiskaming Shores (Haileybury, New Liskeard & Dymond) Cobalt, Coleman, Latchford, Elk Lake and the South Temiskaming Area
To All Bed & Breakfast Operators – Current and Future RE: Bed & Breakfast Breakfast Information Session
On behalf to the Tri-Town & District Chamber of Commerce, we thank you for attending our Bed & Breakfast Information Session. Visitor requests for B & B’s recommendations through our Tourism Information Centre have increased significantly over the past 2 years, confirming the “Bed and Breakfast” as one of the fastest growing segments of home-based business. Many travellers simply enjoy the experience a Bed & Breakfast provides. During certain peak times of the year when special events and holiday weekends create a strong demand, accommodation in South Temiskaming is limited. The demand sometimes leaves visitors without a place to stay locally, prompting the visitors to travel to the next town. The seasonal or year-round “Bed and Breakfast” may be a solution. Our intent is to provide an information forum for individuals who have considered opening a Bed and Breakfast business, and provide input from the key organizations you may need to contact in this endeavour.
Warmest Regards Barbara Woods / Sue Cavanagh / Joanne French Light Bed & Breakfast Information Committee P.O. Box 811, 883356 Hwy 65 East, New Liskeard, Ontario P0J 1P0 TEL: 705.647.5771 TEL: 866-947-5753 FAX: 705.647.8633 EMAIL:
[email protected] WEBSITE: www.tritownchamber.ca
Page 2
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores AGENDA TriTri-Town & District Chamber of Commerce Sue Cavanagh and Joanne French Light
-Welcome and Introductions
Federation of Ontario Bed & Breakfast Association (FOBBA) Stan Fenton, Fenton Fenton’s B & B
-Presentation from FOBBA
City of Temiskaming Shores Brian Carré - Director of Planning and Protective Services John Brown - Chief Bulding Official Norm Desjardins - By-law Enforcement Officer Tim Uttley - Fire Prevention Officer Gerry Walker - Senior Policy Planner.
-Presentation outlining the local land use planning regime and applicable Ontario Building Code, Ontario Fire Code and Municipal By-law applications.
James Bay Frontier Travel Association Len Gillis, Gillis Marketing Co-ordinator
-Presentation on the marketing resources available through JBF
Timiskaming Health Unit Sara Bunjevac-Health Inspector Bunjevac
-Presentation on Health Code requirements including the Public Spa regulations, water regulations, food service information
Ministry of Northern Development & Mines Mark Vincent, Vincent Tourism Advisor
-Presentation on the Ontario Tourism Partnership Corp. (OTMPC) and its service to provide basic free listing for tourism business suppliers. -Packaging B & B with other tourism service providers. -Details from the Innkeepers Act that may be pertinent and less known.
Questions from the Floor TriTri-Town & District Chamber of Commerce Sue Cavanagh Cavanagh and Joanne French Light
-Closing and Thanks
Refreshments & Networking
Page 3
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores A note page, for your convenience
Page 4
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Participants, Local Contacts and Resources
Participants City of Temiskaming Shores City Hall Box 2050, 451 Meridian Ave., Haileybury, ON P0J 1K0 Phone: 705-672-3363 Website: www.temiskamingshores.com Planning & Protective Services 90 Whitewood Ave., New Liskeard Phone: 705-647-4368 Contact: Brian J. Carré , Director of Planning and Protective Services Norm Desjardins , Building Inspector/By-Law Enforcement Officer Federation of Ontario Bed & Breakfast Accommodation (FOBBA) Represented by Mr. Stan Fenton Fenton’s Bed & Breakfast 79 Field St., Lively, ON P3Y 1B4 Phone: 866-613-8582 Website: http://www.fobba.com/fentons/index.html Ministry of Northern Development and Mines Anne Marie LeRoy, Manager-North Bay Area Team Box 6002, 280 Armstrong Street, New Liskeard, ON P0J 1P0 Phone: 705-647-7391 Email:
[email protected] Mark Vincent, Northern Development Advisor for Tourism Suite 203, 447 McKeown Avenue, North Bay, ON P1B 9S9 Phone: 705-494-4163
[email protected] Email:
South Temiskaming Community Futures Development Corporation (STCFDC) Linda Cote, Coordinator Box 339, 467 Ferguson Avenue, Haileybury, ON P0J 1K0 Phone: 705-672-3021 Email:
[email protected] Website: www.southtemiskaming.com Timiskaming Health Unit Page 5
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores New Liskeard location 421 Shepherdson Road P0J 1P0 Phone: 705-647-4305 or 866-747-4305 http://www.timiskaminghu.com/ Contact: Sara Bunjevac, Health & Food Inspector Mark Tysick, Infectious Diseases TriTri-Town & District Chamber Chamber of Commerce P.O. Box 811, 883356 Hwy.65 East, New Liskeard, ON P0J 1P0 Phone: 705-647-5771 or 866-947-5753
[email protected] Email: Website: www.tritownchamber.ca Contact: Sue Cavanagh, B & B Information Committee Joanne French Light, B & B Information Committee Barbara Woods, Office Manager
Local Contacts and Resources Temagami and District Chamber of Commerce P. O. Box 57, Dept. T, Temagami, ON P0H 2H0 Phone: 1-800-661-7609
[email protected] Email: Website: http://www.temagamiinformation.com/ Kirkland Lake and District Chamber of Commerce Kirkland Lake Chamber of Commerce Box 966, 6 Tweedsmuir Road, Kirkland Lake, ON P2N 2E6 Phone: 705-567-5444 Email:
[email protected] Federation of Ontario B & B Accommodation (FOBBA) Contact Information (mailing address except for Membership): 95 King Street West, Gananoque, ON., K7G 2G2 Phone: 519-568-8878
[email protected] Email : Website: www.fobba.com
Page 6
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores BB Canada.com (Bed (Bed and Breakfast Online Canada Canada Inc.) 361 Jackson Street West, Unit 209, Hamilton, ON, L8P 1N2 Phone: 800-239-1141 or Tel: 905-524-5855 Fax: 905-297-7351 Email:
[email protected] www.bbcanada.com Website: Ontario Provincial Police – Temiskaming Detachment Alex Ivanov, Staff Sergeant Box 6000, 300 Armstrong Street North, New Liskeard, ON P0J 1P0 Phone: 705-647-8400 Website: http://www.opp.ca/neregion/english/ Temiskaming Shores Police Services Doug Jelly, Chief 28 Wellington St., New Liskeard, ON P0J 1P0 Phone: 705-647-4388 Banking Bob Wonch, Manager of TD Canada Trust Timiskaming Square, New Liskeard, ON P0J 1P0 Phone: 705-647-6749 Insurance
Page 7
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Here are just a few of the items to consider when you are thinking of opening a Bed & Breakfast: Starting up and operating a bed and breakfast can be a very demanding, but rewarding, experience. It can bring a great financial reward, while at the same time giving you the opportunity to meet some wonderful people who might become long-term friends or business associates. However, a pretty home or inn will not become a thriving B&B by itself. It takes time and dedication. You must work at it by incorporating some business organization or managerial experience in how to accommodate the public; otherwise discouragement can set from the beginning. The primary requirements for a prospective bed and breakfast owner, is to be well informed about what makes a successful bed and breakfast. A great way to find this out is by actually contacting, and visiting other B&B homes and inns for an over night stay. Talk with the owners and innkeepers. Ask questions that pertain to the operation of the business. Be aware of the time these people put into the business each day. Ask about the number of additional people they employ to help keep the business running smoothly. Think, do I really want to devote 12-15 hours a day (which, in the beginning, is often the case) to this type of work? Your present job might be boring, but it also might be only 9 to 5. Operating a B&B will take most of your day, with little time, when first starting up, to think of anything else. The success of your business is strictly up to you and how much time and thought you are willing to put into it. Starting a Bed and Breakfast considerations Legalities
making it legal a business structure taxation income tax incorporation requirements business license information zoning regulations building code and fire safety regulations
identification signs fire regulations fire containment egress fire detection & suppression insurance permits (municipal, MNDM, etc)
Financial
B & B Business Plan creation write-offs financial worksheet maintenance worksheet WCB research costs miscellaneous start-up costs
calculating business portion of home how much are my rooms worth market research accounting form special package offers
The B & B Business
where to begin what's in a name what are my goals
neighbourhood assessment location, location, location tourist attractions Page 8
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores what are my goals register your name what is a B&B can you operate a B&B who will be my clients Entrepreneurial Qualities smokers, pets, and children stamina to work long hours aptitude and taste are you an early riser do you enjoy cooking
tourist attractions know your competition advantages disadvantages skills required Breakfast menus & Recipes Presentation and Table Setting Customer Service Attraction Referrals guest expectations
Setting Setting up the Home
renovations bedrooms & bathrooms extra touches beds and bedding floorings hallways and stairwells common areas guest eating area your private space establishing "House Rules” safety of the owners and their families required equipment and furnishings
decorating and upkeep setting up a kitchen gardens house rules wedding parties please don't come back stolen goods accidents asking for payment
Odds and Ends
B&B associations marketing & networking brochures internet considerations knowing the tourism strengths of your area what to promote promotion alliances with museums, attractions
accreditations Food Safe certification casual labour versus employees local folklore and history entertainment options
Federation of Ontario Bed & Breakfast Breakfast Accommodation (FOBBA) Mailing Contact Information (except for Membership): 95 King Street West, Gananoque, ON., K7G 2G2 Telephone: 519-568-8878
[email protected] Email : Website: www.fobba.com ____________________________________________________________
Page 9
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores "Your guide for planning your Bed and Breakfast Experience in Ontario"
FOBBA Code of Ethics Definition of a Bed and Breakfast as defined by FOBBA A Bed and Breakfast is an operator-occupied private home which has mixed use as a home and usually not more than 6 guestrooms. It meets all applicable and regulatory requirements for the size and use of the property. It provides amenities and services auxiliary to guest accommodation including the preparation and service of breakfast for an all-inclusive fee. A FOBBA approved Bed & Breakfast is committed to maintaining FOBBA standards. •
• • • • • • • •
All Bed and Breakfast hosts are required to provide: a. a high standard of cleanliness b. good quality furnishings and linens in guest rooms c. an adequate number of bathrooms with sufficient hot water and high quality fixtures d. a breakfast of consistently high quality which is included in the room rate e. provisions for the safety and fire protection of guests consistent with provincial guidelines f. friendly guidance and assistance to guests about local attractions and places of interest All hosts shall have a reasonable deposit and cancellation policy. All hosts are required to carry adequate liability insurance. All hosts shall comply with the Ontario Human Rights Code. All hosts shall provide accommodation, services and meals consistent with their own advertising. All hosts shall respond to guest complaints either verbally or in writing. All hosts agree to confer with the Complaints Committee of FOBBA regarding resolution of complaints. All hosts agree to implement any recommendation of the complaints committee. Failure to implement the recommendations of the Complaints Committee will result in withdrawal of the Federation Certificate of Membership. ___________________________________________________________________
Page 10
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores James Bay Frontier Travel Association
The James Bay Frontier Travel Association represents a large number of Travel Service Providers from a wide range of businesses who adhere to our code of ethics and who have proven their ability to provide high quality services to visitors in our area. If you a business or service in our area and are interested in becoming a member of the association please click here.
It is our mandate to provide travelers to the James Bay Frontier travel region with useful information on travel in our region and to recommend businesses in our area which can assist visitors in any manner to ensure their visit is rewarding. If you require James Bay Frontier travel planning assistance, or have any questions regarding the James Bay Frontier Association contact us at:
The James Bay Frontier Travel Association Cochrane - Temiskaming Travel Association Inc. CONTACT US AT Head Office 76 McIntyre Road Timmins,Ontario Mailing Address P.O. Bag 920 Schumacher, ON P0N 1G0 Toll Free Phone 1 (800) 461-3766 Telephone (705) 360-1989 Fax (705) 268-5526
President: Sean Mackey Executive Director: Jennifer Rowe e-mail:
[email protected] Marketing Coordinator: Len Gillis e-mail:
[email protected] Web Site Management: The Web Nurse e-mail:
[email protected] Content Editor: Kathyjo Bolduc
Page 11
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores We Welcome New Members
A Note to JBF Members
The James Bay Frontier Travel Association welcomes new members to join the association. Our membership is made up businesses, services and individuals who provide services of any type that may pertain to traveling in our area.
We are hoping to provide more detailed information about our member services to web site visitors and it is important that we have up-to-date information on all the services you offer.
While our focus is primarily tourism we also cater to business travelers in our area. If you have a business or service you feel would be of benefit to tourists or business visitors to our region get in touch with us. Contact Jennifer Rowe at the James Bay Frontier by e-mail or by calling (705) 360-1989 for more information.
If you would like to verify or add to the information we have about your business or service please contact us. Click Here to Send Us a Note
Our Code of Ethics • •
• • • • • • •
There shall be full co-operation between members of the Association at all times; Members, there employees and guides will be required to fully co-operate with all Government Departments concerned with the Ontario Tourism Industry, and to fully adhere to their laws and regulations; Members will be required to maintain good, adequate and serviceable equipment for the use of guests and employees; Members will not misrepresent their rates, services or accommodations; Members will provide for every necessary safety and comfort of guests; Members will endeavour to always employ well trained, courteous personnel to care for their guests; Rates and accommodations will be clearly defined to guests prior to booking reservations; Members will conduct their business in an ethical manner; and Failure to abide by this Code, will constitute an investigation by the Board of Directors, or a Committee appointed by it, and if adverse, subsequent reprimand and/or expulsion will be enforced.
Copyright 2005 James Bay Frontier Travel Association
Page 12
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Timiskaming Health Unit Bed and Breakfast Presentation Notes The following guidelines provide a guide for homeowners wishing to operate a Bed & Breakfast business in their home.
Water Supply A potable (safe) water supply must be available throughout the home in adequate quantities for personal and guest use. It is regulated by the new Regulation 252 under the Safe Drinking Water Act that Bed & Breakfast premises using well water have it tested every month for bacterial contamination. Sewage System Homes must be serviced by an approved sewage disposal system, either municipal or private (e.g. septic tank and leaching bed.) Homeowners should be aware that the increased effluent (waste water) generated by guests could cause private sewage systems to malfunction. In some cases it may be necessary to upgrade existing private sewage systems. Your area Land Control Officer (Doug Metson - 1-877-544-2221) at the health unit will be able to give you information about septic system requirements. Building The home should be clean, sound, in good repair, and should not permit access of insects or rodents. Windows should be screened. (For structural requirements consult your local building inspector) Bedrooms Beds for guest use should be clean and in good repair. Bed linens should be changed after use by each guest, or every two to three days for those who stay longer. Each guest should be given a separate set of towels and face cloths. These should be washed daily. The rooms should have adequate heat and ventilation at all times. Bathroom Bathrooms must be kept clean with no mould growth around the tub or shower. The bathtub should be cleaned and disinfected after each use. Liquid soap in a dispenser (or single use bar of soap) should be supplied in bathrooms for guest use. Kitchen/Food Preparation Area Bed & Breakfast establishments prepare foods only for guests who are temporarily staying in the home. As such, a separate kitchen in compliance with the Ontario Food Premises Regulation is not required. However, certain steps should be followed to ensure that food served to guests is safe to eat. Page 13
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Dishes and cooking utensils should be washed, rinsed, and sanitized after every use. They can be sanitized by adding about one teaspoon of household bleach to a sink full of water. Air drying is recommended. Family pets should be kept out of the kitchen during meal preparation. It is strongly recommended that all cats and dogs be vaccinated annually against rabies. Public Pools If the pool is operated in conjunction with the bed and breakfast facility, and contains five or fewer units or suites, it is exempt from the Public Pools regulation and it is not subject to inspections. However there is a requirement to display the following notice in a conspicuous place within the pool enclosure: “ CAUTION SWIM AT YOUR OWN RISK. THIS POOL IS NOT SUBJECT TO THE REQUIREMENTS OF ONTARIO REGULATION 565 - PUBLIC POOLS “
-however if your premise has more than 5 units or suites, please contact your local health inspector for clarification. Public Spas A public spa operated on the premises of a Bed & Breakfast that contains five or fewer units or suites, and for the use of its guests and their visitors, is exempt from the Public Spas Regulation, if the following notice is displayed in a conspicuous place within the public spa enclosure, printed in letters at least 25 millimetres high with a minimum five millimetre stroke: “ CAUTION USE SPA AT YOUR OWN RISK THIS SPA IS NOT SUBJECT TO THE REQUIREMENTS OF ONTARIO REGULATION 428/05 (PUBLIC SPAS)” If the bed and breakfast premise contains more than five units or suites than every operator shall be trained in public spa operation and maintenance, filtration systems, water chemistry and all relevant safety and emergency procedures. Before a public spa is put into use after construction or alteration, the owner or the owner=s agent shall give to the health unit the notice about the date that the spa is intended to be opened or reopened for use.
Page 14
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores INGREDIENTS FOR SAFE FOOD HANDLING
There are five ingredients for food preparation to help make sure the food you serve is safe to eat. 1. Personal Hygiene You are the most important factor in the prevention of food-borne illness. By learning good personal hygiene habits you can avoid serious illness. Personal cleanliness will help prevent food poisoning for you and the people you serve. • Keep hands and fingernails clean and wash hands frequently, • Use effective hair confinements when in food preparation areas • Do not smoke in food preparation areas, and • Avoid direct contact with food if you are either ill or injured, have open sores, cuts ( use gloves). 2. Proper Temperatures Foods should be cooked thoroughly. It is a must to maintain proper storage, cooking and holding temperatures of food. Catered food products are no exception. Check the temperature of all hazardous foods when they are delivered. Place the food in proper holding compartments to keep proper temperatures until serving time. Be sure that all catered foods are from the approved and inspected sources. Remember: • Use an accurate thermometer to determine temperature, • Reduce the time food spend in the 'Danger Zone' a temperature between 4°C (40°F) and 60°C (140°F), • Keep hot foods HOT, i.e. 60°C (140°F) or more, • Keep cold foods COLD, i.e. 4°C (40°F) or less, and • Keep freezer temperatures at -18°C (0°F) or less. 3. Protection of Food All foods and food products should be properly protected during storage, preparation, display and service. Avoid cross contamination of raw products onto cooked products. Use a separate cutting board for raw meats and do not use it for any other foods. Always store raw foods separate from and below cooked or ready to eat foods.
Page 15
4. Approved Food Sources Food should be purchased from approved sources. • All meat must be from an approved source (Federally or Provincially inspected). • All eggs must originate from an approved egg grading station. • Do not use cracked or grade "C" eggs. • Milk and milk products shall be pasteurized • Avoid cans which are dented, bloated, rusted or unlabelled, • Check “Expiry Dates” dates and use foods by the date shown. • Good Housekeeping Keep your work area safe for food preparation by cleaning and sanitizing regularly. Remember: • Keep food contact equipment in good repair and free from cracks, chips or splits, • Clean and disinfect work surfaces and equipment frequently, • Get rid of garbage frequently and in a sanitary manner, • Keep floors, walls and ceilings clean and in good repair, and • Provide proper pest control when necessary.
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Date February 2, 2006 Dear Owner/Operator: Re: New Public Spa Regulation The Ministry of Health and Long-Term Care (MOHLTC) has released the new Public Spas Regulation (O.R. 428/05) under the Health Protection and Promotion Act to regulate public spas. Following a coroner’s investigation into the tragic death of a youth in a public spa, the Ontario Chief Coroner made a number of safety recommendations to prevent such tragedies in the future. After extensive stakeholder consultations, the MOHLTC has a new regulation that increases the health and safety requirements for spas, and helps protect users from communicable and infectious diseases. The regulation is enforceable on the owners of public spas, and replaces the Public Spas Protocol. Public Health Inspectors have the authority to ensure spas are in compliance with mandatory operational requirements. The new regulation brings Ontario in line with British Columbia, Alberta, Manitoba, Saskatchewan, Quebec and the Northwest Territories, which currently have regulatory requirements for the operation of public spas. Spa owners/operators will be familiar with most of the regulatory requirements as they are similar to the requirements in the Public Spas Protocol. Under this new regulation, owners and operators of spa facilities are required to: •
Notify the Medical Officer of Health if a spa has been constructed, altered or closed.
•
Ensure water is treated with an approved sanitizer, make-up water meter.
•
Establish a maximum bather capacity.
•
Test water for sanitizer and keep a written record of test results.
•
Post signs for infection control and usage, time limits, emergency measures, and caution notices.
•
Install a shut-off button, massage-jet timing device, tamper-proof temperature control thermostat, clock, audio and visual alarms, emergency telephone, vacuum release mechanism, or other engineered system, emergency rescue equipment and first-aid box.
•
Conduct routine testing and keep a written record of test results of emergency telephone, emergency stop button, vacuum release mechanisms, ground fault circuit interrupters, gravity and suction outlet covers.
Page 17
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
•
Conduct daily records maintenance and retain written records for one year.
•
Provides consistency between the requirements under the Building Code Act and the Health Protection and Promotion Act.
•
Provides authority for a medical officer of health or a public health inspector to enter and inspect a spa.
•
Enforces, as is mandatory for Boards of Health, and replaces the current requirement under the Public Spas Protocol.
The regulation comes into effect in two stages: The first stage comes into effect on January 1, 2006. This gives owners and operators adequate time to adjust to the new regulatory requirements. These requirements are similar to the operational requirements in the Public Spas Protocol with which owners and operators are already familiar. The second stage comes into effect on July 1, 2006. This gives owners adequate time to make capital cost upgrades if applicable. Specific sections that may entail capital costs for some spa owners include section 7 - Water Replacement; section 8 - Water Temperature; section 9 - Timing Device; section 10 Suction System; section 11 - Clock, section 12 - Steps. Please see the regulation for full details of all the requirements. A copy of the regulation may be obtained at http://www.e-laws.gov.on.ca/DBLaws/Regs/English/o50428 e.htm. A Public Health Inspector will be inspecting your public spa and reviewing any requirements with you. If you have any questions about the Public Spa Regulation, please speak to your local Public Health Inspector. Thank you. Yours truly,
Public Health Inspector
cc:
Mark Tysick - Program Manager Environmental Health - THU
Page 18
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 19
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Ministry of Northern Development and Mines Anne Marie LeRoy, LeRoy Northeast NDC Coordinator, Northern Development Advisor, Northern Development Councils Unit Ministry of Northern Development and Mines Regional Economic Development Branch 280 Armstrong Street, PO Box 6002, New Liskeard ON P0J 1P0 Phone: (705) 647-7392 Fax: (705) 647-7993
[email protected] Email: Mark Vincent, Vincent Northern Development Advisor for Tourism Suite 203, 447 McKeown Avenue, North Bay, ON P1B 9S9 Phone: 705-494-4163
[email protected] Email: Richard Le Clerc, Clerc Northern Development Officer - TIMMINS AND AREA 10 Government Road East, Box 100, Kirkland Lake, ON P2N 3M6 Phone: (705) 568-4550 Fax: (705) 568-4515
[email protected] Email: Regional Economic Development Branch Recognizing the North’s uniqueness, the Ministry of Northern Development and Mines' Regional Economic Development Branch has established an integrated network of area teams to serve as the focal point for economic development in Northern Ontario. The North has been divided into six service areas around the following centres: Kenora, Thunder Bay, Sault Ste. Marie, Timmins, Sudbury and North Bay. Working together, area teams deliver the province’s economic and social development programs and services in the North. In addition, area teams gather northern perspectives and input on provincial policy and program development. Area teams also promote trade and investment marketing opportunities by highlighting the North’s competitive advantages at national and international trade shows and conventions. With expertise in key economic sector, including tourism, mining, forest products, agriculture, business/industry and aboriginal economic development, as well as community development and health/social, area teams support the development of a healthy, competitive and sustainable northern economy.
For an extensive list of resources, sector profiles, northern links, programs visit: http://www.mndm.gov.on.ca/mndm/nordev/redb/default_e.asp
Page 20
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Canada-Ontario Business Service Centre (COBSC)
www.CBSB.org
How to Start a Bed and Breakfast in Ontario http://www.cbsc.org/servlet/ContentServer?pagename=CBSC_FE%2Fdisplay&lang=en&cid=1085679426159&c=GuideHowto#FINANCING
Last Verified: 2005-08-08 The following document was prepared by the Canada-Ontario Business Service Centre (COBSC), a single point of access to information on federal and provincial government programs, services and regulations. It is designed to provide an understanding of potential license, permit or registration requirements when considering the establishment of a bed and breakfast in Ontario. Although many of your questions will be answered in this document, the list of resources given here is not exhaustive. Further information can be obtained through any of the following:
• • • • •
calling the telephone numbers listed in this document; visiting the Web sites listed in this document; calling the COBSC at 1-800-567-2345 or (416) 775-3456 and speaking with one of our Information Officers; visiting the COBSC Web site at http://www.cbsc.org/ontario; or visiting Regional Access Program, which are located throughout Ontario.
TABLE OF CONTENTS 1. 2. 3. 4. 5. 6. 7.
Basics To Getting Started Industry Overview Regulations Financing Managing Your Operation Associations Resources and Web Sites of Interest
1. Basics to Getting Started Starting a business can be a rewarding undertaking, but it comes with its challenges. Before starting a business in Ontario, it is wise to do your research. Ask yourself if you are truly suited for entrepreneurship and understand that significant effort may be required. You should thoroughly enjoy the field you are getting into and you must believe in your service; it may consume much of your time, especially in the start-up phase. There are several issues to consider such as regulations, financing, taxation, managing your business, advertising and much more.
For further information: See the documents: Checklists for Going Into Business Business Start-Up Info-Guide Employment Regulations Info-Guide
Business Guides
2. Industry Overview This Canadian industry comprises establishments primarily engaged in providing short-term lodging in facilities known as bed and breakfast homes. These establishments provide guest rooms in private homes or in small buildings converted for this use, and they often possess a unique or historic character. Bed and breakfast homes are characterized by a highly personalized service, and the inclusion, in the room rate, of a full breakfast served by the owner or owner-supervised staff. Source: Statistics Canada; North American Industry Classification 1997 (721191): Bed and Breakfast
Page 21
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Source: Statistics Canada; North American Industry Classification 1997 (721191): Bed and Breakfast Questions to ask when starting a bed and breakfast:
• •
Is your home located in a desirable setting? Will the structure of your home have to be altered to function well for you, your family and your guests?
• • • • • • •
Will additional furnishings be needed? Will you have the time, money, and skills to accomplish what is needed? Are you and your family emotionally prepared to have strangers stay in your house? Have you consulted professionals with expertise related to the bed and breakfast industry? Do you like being with people; do you have good hosting, conversational and listening skills? Do you enjoy maintaining a neat and clean home? Are you well-organized (for example, to maintain reservation schedules and prepare breakfast) and do you understand the basics of managing, accounting and bookkeeping? Have you done your research (i.e. analyzed the demand for your services; identified your competitors and established what will set you apart from them; determined how you will advertise)? Do you have realistic expectations? (Do not expect big profits...these are not get-rich-quick operations.)
• •
Source: Running your own bed and breakfast guide; Elizabeth Gundrey; 1989 Accommodations Rating Services An Accommodations Rating Program is defined as "the rating of like accommodations based on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and amenities." Participating properties are inspected and rated to ensure they meet consumer expectations. Ratings are based on extent and quality of facilities, services and amenities. The higher the star rating, the more extensive are the facilities, guest services and amenities. (Note: The majority of lodging properties are in the 2 to 3 star range; there are only a handful of 5-star properties in all of Canada.) If you wish to have your establishment rated, contact your local bed and breakfast association for a listing of Canadian companies who offer this service in your province. Planning Your Business What is a Business Plan? A business plan is a recognized management tool used by successful and/or prospective businesses of all sizes to document business objectives and to propose how these objectives will be attained within a specific period of time. It is a written document, which describes who you are, what you plan to achieve, where your business will be located, when you expect to get under way, and how you will overcome the risks involved and provide the returns anticipated. Why Do I Need One? A business plan will provide information of your proposed venture to lenders, investors, and suppliers to demonstrate how you plan to use their money, and to establish a basis for credibility of your project. This plan will serve as a guide to the various areas that you as a manager will be concerned with. As you work through this plan, adapt it to your own particular needs. For further information: see the document Business Plan Guide Interactive Business Planner (IBP) The IBP is a computer software program that uses the capabilities of the Internet to assist you in preparing a 3-year business plan for a new or existing business. The IBP will help you write your business plan, provide a format for
Page 22
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores writing your business plan, and take the information you enter and prepare financial projections for you. For further information: visit the Web site: Interactive Business Planner (IBP) http://www.cbsc.org/ibp see the document Interactive Business Planner - IBP 3. Regulations Examples of licenses, permits and regulations that could apply to you when starting your bed and breakfast may include, but are not limited to: Canadian Food Inspection Agency (CFIA) The Canadian Food Inspection Agency contains a lot of information on food safety, including food safety tips. For further information: please call 1-800-442-2342 or (613) 225-2342 visit the Web site: Canadian Food Inspection Agency Website http://www.inspection.gc.ca/english/toce.shtml Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA) The Ministry of Agriculture, Food and Rural Affairs Web site contains a lot of information on food safety, including information on the Food Safety and Quality Act . For further information: please call 1-888-466-2372 visit the Web site: Food Safety http://www.gov.on.ca/OMAFRA/english/infores/foodsafe/safety.html Ontario Ministry of Health and Long-Term Care (MOHLTC) The Ministry of Health and Long-Term Care Web site contains a lot of information on Health Issues, including locations of Public Health Units and publications on food and water safety. For further information: please call (416) 314-5518 or 1-800-268-1154 visit the Web site: Publications: Food Safety http://www.health.gov.on.ca/english/public/pub/pub_menus/pub_foodsafe.html Building and Fire Codes Ontario Building Code and Municipal Building Department A business location is subject to inspection by the Municipal Building Department to make sure that it meets local safety requirements, such as those designated by the Ontario Building Code and the Ontario Fire Code. Most municipalities require a building permit before alterations or new construction begins. It is extremely important, therefore, that you check zoning regulations before signing a lease, and obtain the necessary building permit(s) before beginning alterations or new construction. Municipal Requirements One area of rules and regulations that all businesses must comply with is that of licenses, permits and regulations. When creating a company, the entrepreneur must contact the municipality that the business will be located in.
Page 23
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Each municipal government has the authority to issue its own business licenses within its jurisdiction. Since there is no uniformity throughout the country regarding municipal licenses for businesses, you should consult with the appropriate local officials to determine whether your business will be affected by local regulations and licensing requirements. Businesses (including home-based businesses) must also meet the zoning by-laws that control property uses in their municipalities. For further information: visit the Web site: Association of Municipalities of Ontario http://www.amo.on.ca//AM/Template.cfm?Section=Home see the document Municipal Requirements to Start a Business Music License Performances of music in public, i.e. offices, stores, etc., require a licence. This licence is necessary whether the music is performed by live or recorded means. For further information: please call (416) 445-8700 or 1-800-557-6226 visit the Web site: Society of Composers, Authors and Music Publishers of Canada http://www.socan.ca/jsp/en/index.jsp Additional Regulations and Acts Tourism Act http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/90t16_e.htm Travel Industry Act http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/02t30_e.htm Health Protection and Promotion Act http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/90h07_e.htm Tobacco control Act http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/94t10_e.htm Food and Drugs Act http://laws.justice.gc.ca/en/F-27/ 4. Financing The Canada-Ontario Business Service Centre has created documents, which provide an overview of some of the main financing options for individuals starting and operating a business in Ontario, including programs offered or supported by the government For further information: please call: 1-800-567-2345 visit the Web site: Canada-Ontario Business Service Centre http://www.cbsc.org/ontario see these documents: Financing for Starting a Business Info-Guide Financing for Established Businesses Info-Guide Business Guides Canada Small Business Financing Program Business Financing Program can assist new and existing small businesses with annual gross revenues not
Page 24
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores exceeding $5 million (excluding farming and charitable or religious enterprises) in obtaining term loans and capital leases of up to $250 000 to help finance fixed asset needs. For further information : please call (613) 954-5540 visit the Web site: Canada Small Business Financing Program http://strategis.ic.gc.ca/epic/internet/incsbfp-pfpec.nsf/en/Home see the document: Canada Small Business Financing (CSBF) Program Sources of Financing Sources of Financing is an Internet resource for locating traditional and alternative sources of small business financing. This site provides interactive access to objective information on appropriate forms of public and private sector sources of debt and equity financing: For further information: visit the Web site: Sources of Financing http://strategis.gc.ca/sources see the document: Sources of Financing Sources of Micro-Credit Financing "Micro-credit" can be defined as small loans made to individuals to undertake self-employment or to start small businesses. This type of financing may be provided through a number of different sources including independent non-profit organizations, community economic development programs, commercial financial institutions, etc. For further information: please call 1-800-567-2345 or (416) 775-3456 visit the Web site: Sources of Financing http://strategis.gc.ca/sources see the document: Sources of Micro-credit Financing 5. Managing Your Operation Dealing with Business Taxes All businesses must be aware of the various taxes that may apply to their product or service. Depending on the type and location of products or services being offered, federal, provincial and/or municipal business taxes may apply. For further information: see the document: Taxation Info-Guide visit these Web sites: Small Business Pointers http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3989_1.html Ontario Retail Sales Tax - Hospitality Guides http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3963_1.html Provincial Tax Forms and Publications http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_9237_1.html Small Business Tax Help http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_160_1.html CRA Business Tax Web Page http://www.cra-arc.gc.ca/tax/business/menu-e.html Income Tax Information
Page 25
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Business owners must be aware of the requirements of Income tax that may apply to their product or service. There are different tax implications for incorporated and non-incorporated businesses. For information specific to your organization you should consult an accountant or financial professional. For further information: please call: 1-800-959-5525 visit the Web site: Ontario Income Tax http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_2447_1.html Ontario Corporations Tax http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_2363_1.html Canada Revenue Taxes Menu http://www.cra-arc.gc.ca/tax/menu-e.html see the document: Taxation Info-Guide Below are links to publications that cover some of the general tax requirements for business owners in Ontario. Ontario Small Business Guide This booklet will guide you through various aspects of Retail Sales Tax, Corporations Tax and Employer Health Tax. This booklet also answers some of the frequently asked questions of small business owners regarding tax obligations. http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_24414_1.html EHT Guide for Employers Describes the main features of the EHT, including taxpayer rights and responsibilities under the Employer Health Tax Act http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3687_1.html For further information: see the document Employer Health Tax - EHT Retention/Destruction of Books & Records Explains the retention period required for Ontario tax purposes, before books and records can be destroyed. http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_20001_1.html Voluntary Disclosure Explains what voluntary compliance is and the basic principles under which Ontario's tax system operates http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_19999_1.html Insurance Insurance needs for businesses vary greatly. It is best to choose an insurance agent or broker familiar with your size of business and, in particular, an agent familiar with your type of operation. If you don't have an insurance agent, you may wish to ask other business owners in your area to recommend one. The following list is included to remind you not to overlook the complex areas of business insurance. It is best, however, to discuss your specific requirements with your insurance agent. Basic insurance:
• • • •
fire insurance (extended coverage on buildings and contents); liability insurance (depending on the type of business); burglary protection (theft coverage); dishonesty insurance (covers thefts by employees).
Page 26
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Marketing/Advertising Whether you have a small bed and breakfast or a large one, you must tell people who you are, where you are located and how to contact you. Some methods of advertising include placing ads in local newspapers, on radio, sending out direct mail pieces and brochures and including your business information with any local tourism initiatives in your region. Outdoor signage and word of mouth can also be effective means of advertisement. For further information: see these documents: Ways to Promote Your Product or Service Do You Know the Results of Your Advertising Advertising Do's and Don'ts Signage The Tourism-Oriented Directional Signing (TODS) program is administered by Canadian TODS Limited, a private company, under the supervision of the Ministry of Economic Development and Trade - MEDT and the Ministry of Transportation of Ontario - MTO. TODS are a new type of sign, to be placed on Ontario's provincial highways. If you are an eligible tourism operation and sign space exists, you can apply for a sign bearing your operation's name, a generic symbol (or in some cases your corporate logo) and directional information. The signs are directional rather than for advertising. The Logo Sign System is separate from TODS. This system pertains to signage for motorist services near highways. These signs would have symbols for overnight accommodation, service stations and restaurants. For further information: please call (905) 851-1322 (Woodbridge) or 1-888-263-9333 Ext. 101 Selecting Professional Services The use of professional services is essential to the success of a small business. Professionals can provide knowledge and expertise in the areas where you may have little. They can round out your management team to ensure your business is operating efficiently. For further information: see the document Selecting Professional Services As an entrepreneur, there are four main areas of professional services with which you may consult:
• • • •
lawyer (contact a lawyer about legal issues); insurance broker; accountant; banker (for tips and pointers on dealing with your bank, see the document Dealing With Your Banker & Other Lenders ).
Basic Bookkeeping A good record keeping system should be simple to use, easy to understand, reliable, accurate, consistent and designed to provide information on a timely basis. Note: All staff working with cash should be trained to recognize counterfeit currency. The legal requirement concerning financial records specify only that there be a permanent, accurate and complete record of your daily income and expenses. There are many types of record books and bookkeeping systems
Page 27
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores available. For example:
• • • • •
double entry bookkeeping; commercial bookkeeping systems; one-write systems; computerized systems; single entry bookkeeping.
For further information: see the document Basic Bookkeeping Setting Up a Pay System Pay administration is a management tool that enables you to control personnel cost, increase employee morale and reduce work force turnover. For further information: see the document Setting Up a Pay System Setting the Right Price Setting the right price is important in ensuring the success of your business. In the end, the right price for the service is the price that the consumer is willing to pay. Correct pricing decisions are key to successful business management. For further information: see the document Setting the Right Price Employing people What are the rules on working conditions in Ontario? The Employment Standards Branch of the Ontario Ministry of Labour is responsible for the administration and enforcement of the Employment Standards Act, which provides for minimum terms and conditions of employment in most industries. For further information: please call (416) 326-7160 or 1-800-531-5551 see the documents: Employment Regulations Info-Guide Employment and Training Assistance Programs Info-Guide Are You an Employee or Self-Employed? Related Legislation Employment Standards Act http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/00e41_e.htm Choosing Your Location Choosing the right location for your business is important. A location will depend on the needs of your business, where your customers and competitors are, and such things as taxes, zoning restrictions, noise and the environment. For most businesses, an appropriate location is critical. For further information: see the document Store Location - "Little Things" Mean a Lot Furnishings and Equipment When furnishing a bed and breakfast, here are some items to consider:
Page 28
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Bedrooms
• • •
Each guest room should have a double, queen or twin bed(s), bedside tables, dresser or writing table or combination, mirror, easy chair(s), desk chair, bedside rug, window screens and coverings, closet, smoke detector, wastebasket, a clock radio, hangers, locking door and a posted rate card; invest in good quality mattresses; and consider extras such as a full-length mirror, luggage racks, writing materials, newspapers, brochures describing local attractions or a listing of local restaurants.
Linen
• •
Have at least three changes of linens, particularly if you send laundry out; and use new bedspreads, throw blankets, blankets, sheets, pillow cases and allergy-free pillows.
Bathrooms
• • • •
for each person, provide a bath towel, hand towel, face cloth, wrapped soaps and drinking glass (paper cups in shared bathrooms) ; install towel racks and good lighting near bathroom mirror; remove or lock away all personal belongings, medicines, cleaning solutions, toxic or hazardous substances; and put a name plate on the outside of a locking door.
Lighting
• •
Install wall outlets and lights near beds, mirrors, desks and chairs. Pay attention to the importance of lighting - diffuse light evenly through the room, avoid harsh overhead lighting and provide reading light on each side of a double bed.
Flooring
• • • •
Ensure floors can withstand traffic; use penetrating seals on wood floors and opt for inlaid instead of printed vinyl; use rug underlay to prevent skidding; and choose thick and heavy scatter mats so that they lie flat.
There will be certain equipment and furniture you will need in your place of business which will allow you to perform your services. It is suggested to make a list of the required equipment and its cost to you. An important factor to consider, when choosing equipment, is the after-sales service and repair, and their affordability. Leasing Equipment - An alternative is to lease equipment to help keep start-up costs down. To obtain financing for capital leasing for new or used equipment for the creation of your business, see the document Capital Leasing Pilot Project. For further information: see the document Business Plan for Small Service Firms Cost Control You must have procedures for controlling inventory and costs. Ask people in your industry for information about procedures for:
•
Purchasing - Most of the time, purchasing is done over the telephone, by fax or online. Often no
Page 29
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
• • •
contract is signed between the purchaser and the supplier; it is essential that you choose your supplier carefully. Receiving - Check all deliveries against the Purchasing and Receiving Form, in three ways: quantity, price and quality. Make sure specifications are met. Careful recording will show short shipments, price variations and weight differences. Budgeting and Projecting - Establish a cash budget and maintain cash flow projections on a continual basis. Storage - Ensure refrigerated and frozen products are quickly placed in a cold storage.
Storage temperature for dry goods (between 10-21oC) and frozen goods (-18oC or less). Rotate your stock to ensure that oldest items are used first before the new stock. Making a profit is the most important -- some might say the only objective of a business. Profit measures success. It can be defined simply: revenues - expenses = profit. So, to increase profits you must raise revenues, lower expenses or both. To make improvements you must know what's really going on financially at all times. For further information: see the document Checklist for Profit Watching Personal Information Protection and Electronic Documents Act The Personal Information Protection and Electronic Documents (PIPED) Act sets out ground rules for how private sector organizations may collect, use or disclose personal information in the course of commercial activities.As of January 1, 2002, the personal health information collected, used or disclosed by these organizations is also covered. For further information: please call 1-800-282-1376 visit the Web site: A Guide for Businesses and Organizations http://www.privcom.gc.ca/information/guide_e.asp see the document Protection of Personal Information - Your Responsibilities 6. Associations Although it is not necessary to join a bed and breakfast association, there can be advantages in becoming a member in these industry associations. In general, bed and breakfast associations will:
• • • • •
promote bed and breakfasts as an accommodation choice; promote and exchange marketing and promotional ideas among members; promote and encourage cooperation on vacancy referrals among members; establish and encourage high standards of quality and professionalism; represent and advocate on behalf of members.
For further information: visit the Web site: BBCanada.com http://www.bbcanada.com/bb_associations.cfm 7. Resources and Web Sites of Interest Additional resources which may help bed and breakfast owners include, but are not limited to: Statistics Canadian Tourism Commission - Tourism Statistics
Page 30
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores http://www.canadatourism.com/ctx/app/en/ca/search.do?keyword=STATISTICS&searchIn=resources&x=39&y=2 Statistics Canada: http://www.statcan.ca/start.html Accommodation Services http://www40.statcan.ca/l01/cst01/serv23.htm Provincial and Territorial Statistics Offices http://www.statcan.ca/english/reference/provinces.htm Ministry of Tourism and Recreation (Ontario): http://www.tourism.gov.on.ca/english/index.html Tourism Research - Current Performance http://www.tourism.gov.on.ca/english/tourdiv/research/performance.html Tourism Research - Historical Statistics http://www.tourism.gov.on.ca/english/tourdiv/research/trends.html Web Sites of Interest Travel Industry Council of Ontario http://www.tico.on.ca/index2.html The Travel Industry Council of Ontario is an organization mandated by the Ontario Government to administer the Ontario Travel Industry Act which governs approximately 3,000 travel retailers and travel wholesalers registered in Ontario. Canadian Tourism Human Resource Council http://www.cthrc.ca The Canadian Tourism Human Resource Council (CTHRC) is a national non-profit organization that promotes and enhances professionalism in the Canadian tourism industry. Canadian Tourism Commission http://www.canadatourism.com The CTC provides Canada's tourism industry with the tools and strategic information it needs to succeed. The Commission coordinates the trade relations and marketing activities of all the key players in Canada's tourism industry to help them capitalize on this country's potential as a high-demand travel destination. Ontario Tourism Marketing Partnership (OTMPC) http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=footer&key2=about&language=EN&linkType=I The OTMPC collaborates with tourism partners and colleagues at home and internationally to develop and deliver exciting, integrated, research-driven marketing programs that reinforce Ontario as a strong tourism economy and a premier, four-season travel destination. Travel in Ontario http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=home&language=EN
Page 31
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Bed & Breakfast Website Website Links There are innumerable websites to visit when searching for information in starting a Bed and Breakfast. Here are just a few we have found to be a helpful resource or just an interesting reference for comparison. Many of the B & B Association offer training courses or information sessions as part of their membership or annual meetings. Please contact them for a detailed industry oriented training program. Take some time and visit the links below, or conduct your own search, you will be amazed at the volume of information about B & B’s found on the internet.
Federation of Ontario Bed & Breakfast Accommodation -rating criteria and inspection checklist
http://www.fobba.com/
BB Canada
http://www.bbcanada.com/
-various regional associations with BB Canada
Alberta Bed & Breakfast Association - sample inspection checklist
http://www.fobba.com/fobba_ratingsheet.pdf
http://www.bbcanada.com/bb_associations.cfm
http://www.bbalberta.com/ http://www.bbalberta.com/images/inspections-Sept2005.pdf
CanadaCanada-Ontario Business Service Centre (COBSC) -How to Start a B & B in Ontario website
http://www.cbsc.org/servlet/ContentServer?pagename=CBSC_FE %2Fdisplay&lang=en&cid=1085679426159&c=GuideHowto
Become a B & B Owner
www.fabjob.com/BedAndBreakfast.asp
Health Protection and Promotion Act ONTARIO REGULATION 428/05 -Public Spas
http://www.e-laws.gov.on.ca/DBLaws/Regs/English/050428_e.htm
Regulation Regulation 252 under the Safe Drinking Water Act http://www.ene.gov.on.ca/envision/water/sdwa/reg252.htm
MNDMMNDM-Regional Economic Development Branch Sector Profiles -For Tourism, Mining, Social, Infrastructure, etc.
http://www.mndm.gov.on.ca/mndm/nordev/redb/sector_profiles_e.as p
Ontario Travel .net (OTMP) Ontario Tourism Marketing Partnership
http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=destina tions&key2=Northern&language=EN
Northern Ontario Native Tourism Association Association
http://www.nonta.net/
Page 32
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Northern Ontario Tourist Operators
http://www.noto.net/
Strategis –Industry Canada
http://strategis.ic.gc.ca/
Statistics Canada
www.statcan.ca
Canada - Ontario Business Service Centres (COBSC)
http://www.cbsc.org/ontario/
Page 33
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
The TriTri-Town & District Chamber of Commerce and Tourism Information Centre is one of your best local resources for information. information. This applies to local residents seeking information on any topic, as well as those doing business in South Temiskaming. Here are just some of the services we provide.
As a Chamber… The Tri-Town & Chamber of Commerce is a non-profit organization comprised of businesses, professionals, residents, and community groups working together to ensure a healthy economic and socio-economic base to benefit the entire community. Your Chamber of Commerce harnesses the tremendous potential of the private enterprise system and the community at large as a unified "Voice of Business", enabling its membership to accomplish collectively what no one person can do individually. How Does Your Chamber Work? The policies and programs of the Chamber are determined by its membership and its elected volunteer Board of Directors, made up of a number of persons representing a cross section of the South Temiskaming Area and through their input and the contacts they keep with local, provincial and federal government’s we are able to both receive and reflect the needs of our area. They, in turn, employ staff whose basic responsibility is to organize and execute the Chamber's programs and carry out its policies. Vision Statement - “Tri“Tri-Town & District Chamber of Commerce – provides a dynamic network and a representative voice for our community business” We host Business After Hours - an excellent way of acquainting Chamber members with your company’s personnel, location and products or services, especially the new businesses. We “show-case” your new business by through Grand Opening Services – An experienced professional staff and the material to assist you with your “ribbon-cutting” are just a phone call away. We also offer direct email and fax services to the businesses in South Temiskaming. As Chamber of Commerce members, businesses and organizations are provided benefits and discounts tailored to small and medium sized business. Please call us for with your inquiries, or visit us online at: www.tritownchamber.ca As A Tourism Centre & Information Temiskaming The Tri-Town and District Chamber of Commerce operates a four-season Tourism Centre & Information Temiskaming, working in conjunction with the many municipalities, destinations, attractions and businesses of South Temiskaming. As such, we maintain a South Temiskaming Business and Community Services database for reference. Here are just a few of the local attractions promoted. ATTRACTIONS - THINGS TO DO - PLACES OF INTEREST IN THE SOUTH TEMISKAMING AREA
MUSEUMS & GALLERIES Cobalt Coleman Fire Museum The Bunker Military Museum Cobalt Mining Museum Englehart & Area Historical Museum
No phone 679-5220 679-8301 544-2400
Silver Street 1 Station Street 24 Silver Street 67 6th Ave.
Cobalt Cobalt Cobalt Englehart
Page 34
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Haileybury Heritage Museum Temiskaming Art Gallery House of Memories Museum Latchford Logging Museum Little Claybelt Homesteaders Museum Canvas & Clay Elk Lake Museum
672-1922 672-3706 676-2416 676-2416 647-9575 647-6644 678-2223
575 Main Street 545 Lakeshore Drive Main Street-Hwy. 11 Main Street-Hwy. 11 883356 Hwy 65 “At The Cow” 43 Whitewood Ave. Mel Giles
Haileybury Haileybury Latchford Latchford New Liskeard New Liskeard Elk Lake
Belle Vallee Wools Classic Theatre Heritage Silver Trail at Mining Museum Highway Book Shop Iddy – Biddy Petting Farm Silverland -Olde Fashioned Ice Cream & Soda Shop Temiskaming Wildlife Centre Elk Lake Planing Mill Tours – call to make reservations Hilliardton Marsh Provincial Wildlife Area Kap-Kig-iwan Provincial Park Devil's Rock Rock Walk Park- Haileybury School of Mines Pete's Dam Park Temiskaming Treasure Tours Lady Belle ll - Boat Tours Temagami Fire Tower
647-8686 679-8080 679-8301 679-8375 679-5385 679-2115 563-8300 678-2210 544-8437 544-2050 647-5771 672-3376 647-5771 647-5771 647-5757 569-3808
Wool Mill Road 30 Silver Street 24 Silver Street Hwy 11 South Hwy 11 South 7 Prospect Ave. Hwy 11 North 6th Street 48 6th Ave Kap-Kig-iwan Road-Hwy. 11 Bucke Park Latchford Street Hwy 65 West Chamber’s Tourist Booth Murray Street on Wabi River Jack Guppy Way
Belle Vallee Cobalt Cobalt Cobalt Cobalt Cobalt Earlton Elk Lake Englehart Englehart Haileybury Haileybury New Liskeard New Liskeard New Liskeard Temagami
RECREATION Temiskaming Nordic Ski Club Cobalt Haileybury Curling Club Beach & Outdoor Waterslide Haileybury Marina Haileybury Golf Club Bucke Park Par One Golf Range Beach with 5 km. Lakeside Boardwalk Horne Granite Curling Club Maille's Marina New Liskeard Golf & Country Club New Liskeard Waterfront Mini-Putt John’s Tackle Box / Waterfront Marina
679-5106 672-3515 672-5057 672-5889 672-3455 672-2611 672-1650 647-5709 647-4422 647-5120 647-6651 647-4121 647-0010
Portage Bay Road 302 Amwell Street Haileybury Waterfront 451 Farr Avenue Latchford Street Lorrain Valley on Hwy. 567 583250 West Road Waterfront Area 44 Whitewood Ave. 40 May Street Golf Course Rd 1 Fleming Drive 1 Whitewood Ave.
Cobalt Haileybury Haileybury Haileybury Haileybury Haileybury Haileybury New Liskeard New Liskeard New Liskeard New Liskeard New Liskeard New Liskeard
ATTRACTIONS, TRAILS AND TOURS
ATTRACTIONS - THINGS TO DO - PLACES OF INTEREST IN THE SOUTH TEMISKAMING AREA
RECREATION Continued Waterfront Pool & Fitness Centre Tri-Town Ski Village
647-5709 672-3888
Cedar Street Lorrain Valley
New Liskeard North Cobalt
Page 35
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores Latchford Paintball Finlayson Point Provincial Park Temagami White Bear Forest Hiking Trails Temagami Canoeing Elk Lake Ski Club LOCAL BUSINESSES, EVENTS, FESTIVALS, TOURISM ASSOCIATIONS & LINKS Country Born Artisan with the Temiskaming Metis Community Council Tourism Ontario-OntarioTravel.net Destination Nord Northern Ontario Tourist Outfitters James Bay Frontier Tourism Temiskawa the Lake Temiskaming-Ottawa River Waterway Temiskaming Genealogy Group Timiskaming Abitibi Trail Association Tri-Town Power & Sail Squadron Temiskaming Shores SummerFest & Bikers Reunion Local Tri-Town page MUNICIPAL LINKS Town of Earlton - Armstrong Twp. City of Temiskaming ShoresTown of Cobalt Township of Coleman Townships of Harley, Hudson, Kerns, Casey Town of Englehart Town of Temagami Town of Charlton Town of Latchford Town of Elk Lake – James Twp. Town of Kirkland Lake
676-2149 569-3205 661-7609
16 King St. Hwy. 11 South Jack Guppy Way
Latchford Temagami Temagami
678-2323
Dorothy Farmiloe
Elk Lake
672-2116 672-2112
479 Ferguson Ave.
Haileybury
1-877-684-6673 705-472-5552 1-800-461-3706 1-866-224-5244
Kapuskasing North Bay Schumacher New Liskeard to Arnprior
1-800-249-8933
Snowmobiling
647-5709
563-2375 672-3363 679-8877 679-8833 647-5439 544-2244 567-4321 544-2363 676-2416 678-2237 567-9361
www.nt.net/tspssquad Canada day weekend
New Liskeard
www.temiskamingshores.ca www.cobalt.ca/ www.harley.ca/ www.town.englehart.on.ca/ www.temagami.ca/
www.elklake.ca www.town.kirklandlake.on.ca/
Page 36
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Bed and Breakfast Establishments What you need to know before establishing a Bed and Breakfast in the City of Temiskaming Shores
Introduction
Bed and Breakfast Establishments (B&B’s) are a relatively new business venture in the area that has garnered significant interest in recent years.
B&B’s represent an alternative to traditional hotel/motel accommodations that offers an economically feasible alternative to the traveling public.
The City’s current land use planning documents (3 Official Plans and 3 Comprehensive Zoning Bylaws) predate this new type of accommodation.
Page 37
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Introduction (cont’d)
The City is in the preliminary stages of developing a singe new Official Plan and Comprehensive Zoning By-law that, once completed, will incorporate specific policies and regulations for the location and establishment of B&B’s
Current Planning Regime
The Dymond, Haileybury, and New Liskeard Official Plans recognize home occupations and personal services as a permitted use is their respective Residential designations.
A Bed & Breakfast Establishment generally falls within the category of a home occupation/personal service use.
While the City’s Official Plans may generally recognize B&B’s in Residential designations, their respective implementing Zoning By-laws may not provide enabling criteria to establish them thus possibly requiring a zoning by-law amendment.
Page 38
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Haileybury Zoning By-law 85-27
Permits Home Occupations however a Bed and Breakfast Establishment is not listed in the definition of a Home Occupation.
As such, a site specific zoning by-law amendment will be required prior to the development of a new B&B as has been the past practice in the Town of Haileybury.
The zoning by-law amendment process will allow staff to assess the appropriateness of the proposal (i.e. number of rooms, parking, traffic and compatibility with surrounding land uses) and afford an opportunity for the public to comment.
Dymond Zoning By-law 984
Permits a Home Occupation uses however a Bed and Breakfast Establishment is not listed in the definition of a Home Occupation.
As such, a site specific zoning by-law amendment will be required prior to the development of a new B&B.
Similarly to Haileybury, the process will allow staff to assess the appropriateness of the proposal and afford an opportunity for the public to comment.
Page 39
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
New Liskeard Zoning By-law 2233
A Home Occupation is defined as “any occupation conducted for gain or profit within a dwelling unit including a bed and breakfast, dressmaking, hairdressing etc.”
Bed and Breakfast Establishments are permitted in Rural Residential “R1”, Low Density Residential “R2” and Medium Density Residential “R3” zones.
Not more than 25% of the dwelling unit area shall be used for the purposes of a home occupation (i.e. 1000 sq.ft. home allows 250 sq.ft to be utilized as a B&B use)
The B&B use shall be clearly secondary to the main residential use and shall not change the residential character of the dwelling unit.
Ontario Building Code
The Ontario Building Code (OBC) regulates new construction and the renovations or change of use of existing buildings.
Ensures buildings are structurally adequate for the intended use, and that certain life safety features are incorporated into the design of buildings (i.e. fire rated walls, floors and roofs, means of egress, design of doors, stairways and corridors, fire suppression equipment etc.).
Page 40
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Ontario Building Code Application
B&B’s containing 2 bedrooms or less are not regulated by the OBC. Only those with more than 2 bedrooms require a building permit from the municipality.
A B&B establishment falls under the category of “boarding, lodging and rooming house” under the OBC.
Rooms dedicated to this type of use cannot have bathrooms or kitchen facilities for the exclusive use of the occupant(s).
Ontario Fire Code
The Ontario Fire Code regulates the maintenance of life safety features (i.e. fire rated walls, floors and roofs, means of egress, design of doors, stairways and corridors, fire suppression equipment etc.) in existing buildings
The City of Temiskaming Shores Fire Department, on an ongoing basis, ensures that all required life safety features are maintained in accordance with the requirements of the OBC.
The Fire Code also requires for the mandatory retrofit of existing boarding, lodging and rooming houses including Bed and Breakfast Establishments.
Page 41
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Applicable Municipal By-laws
In addition to planning documents and the OBC and Fire Code, a number of municipal by-laws will also impact a B&B operation some of which are described below:
Waste Collection By-law: New Liskeard #2807, Haileybury #94-15 and Dymond #799. The collection of waste by the municipality is limited in the number of containers it will pickup and adjusts the frequency of pickup on a seasonal basis.
Traffic By-law #2005-17: On street parking is prohibited in the winter between the hours of 12:00am to 7:00am. Other parking limitations exist on some neighborhood streets.
Applicable Municipal By-laws (cont’d)
Traffic By-law #2005-17: On street parking is prohibited in the winter between the hours of 12:00am to 7:00am. Other parking limitations exist on some neighborhood streets.
Animal Control By-law #2005-053: Limits the number of pets allowed at one dwelling to three dogs, or five cats for a period of not longer than forty eight hours.
ATV By-law #2005-030: Permits the use of ATV’s on certain municipal streets between the hours of 6:00am and 11:00pm.
Page 42
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Applicable Municipal By-laws (cont’d)
Snowmobile By-law #2005-031: Permits the use of snowmobiles on certain municipal streets between the hours of 6:00am and 11:00pm.
Sign By-laws: New Liskeard #2414, Haileybury #98-31 and Dymond #1150. Regulate the erection, location, size and general features of signs. Depending on size, building permits may be required.
Open Air Burning By-law #2004-028: To set a fire, an open air burning permit is required and no fire is to be set between 8 a.m. and 6 p.m. during the months of April, May, June, July, August, September and October in each year.
For More Information…
Brian J. Carré
647-4368 Ext. 229
[email protected] Gerry Walker
647-4368 Ext. 224
[email protected] John Brown
647-4368 Ext. 230
[email protected] Norm Desjardins
647-4368 Ext. 235
[email protected] Tim Uttley
647-4367
[email protected] Page 43
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 44
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 45
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 46
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 47
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 48
THINKING OF STARTING A BED & BREAKFAST ? Information Session, Thursday February 2, 2006, Temiskaming Shores
Page 49
