Perfect Phrases In Spanish For The Hotel and Restaurant Industries

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PERFECT PHRASES in Spanish for the

HOTEL and RESTAURANT INDUSTRIES

D

This page intentionally left blank

PERFECT PHRASES in Spanish for the

HOTEL and RESTAURANT INDUSTRIES

D

500+ Essential Words and Phrases for Communicating with Spanish-Speakers

Jean Yates

New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto

Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved.Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-164228-5 The material in this eBook also appears in the print version of this title: 0-07-149478-2. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at [email protected] or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill’s prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms. THE WORK IS PROVIDED “AS IS.” McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise. DOI: 10.1036/0071494782

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Contents

Introduction

xi

CHAPTER 1: SPANISH BASICS

1

Greetings 1 Pleasantries 2 Family and Friends 3 The “Magic” Words 5 Telling Present Time and Using Numbers 1–12 6 Indicating Work Hours 9 Talking to More than One Person at a Time 10 Days of the Week 10 Months of the Year and Using Numbers 1–31 12 Talking About the Weather 15 Interviewing an Employee 15 Asking for References 16 Hiring an Employee 17 Scheduling 18 Discussing Salary and Using Numbers 40⫹ 19 Rates of Payment 22 Discussing Pay Periods 22 Discussing Taxes 23 Showing Appreciation for Good Work 24

vii

Contents

Clearing Up Confusion 25 Terminating an Employee 25 Basic Questions and Answers 27 Yes-or-No Questions 27 Information Questions 28

CHAPTER 2: ESTABLISHING POLICIES Entering and Leaving the Hotel 35 Hotel Employees 37 Dress Codes and Policies for Employees Equipment and Supplies 41 Setting Priorities 42 Emergency Policies 42 Safety Precautions 44

33

38

CHAPTER 3: GENERAL INSTRUCTIONS Indicating Order and Repetition of Tasks Indicating Locations of Things 51 Going Places and Taking Things 52

50

CHAPTER 4: SPECIFIC TASKS FOR GUEST ROOM ATTENDANTS Introducing the Guest Rooms 55 Tasks for Cleaning the Guest Rooms Cleaning the Room and Its Contents Changing the Beds 61 Replenishing Supplies in the Room

viii

47

56 57 63

55

Contents

Tasks for Cleaning the Bathrooms Final Tasks 66 Interacting with Guests 68

64

CHAPTER 5: SPECIFIC TASKS FOR THE LAUNDRY UNIT Introducing the Work in the Laundry Operating Laundry Machines 73 The Washing Machines 73 The Dryers 78 The Pressing and Folding Machines Stacking and Packing Finished Items Laundry Room Maintenance 82

71

71

79 82

CHAPTER 6: SPECIFIC INSTRUCTIONS FOR KITCHEN AND FOOD SERVICE STAFF 85 Working in the Kitchen 85 Getting Ready to Work 86 Preparing Food 87 Utensils for Preparing Food 89 Cooking 90 Baking 93 Arranging Food on Plates and Garnishing Emergencies 96 Kitchen Maintenance 97 Organizing the Kitchen 98 Washing Dishes 98 Disposing of Garbage 100

95

ix

Contents

Food Service 102 Room Service 102 Banquet Setup 105 Banquet Service 110 Banquet Cleanup 113

CHAPTER 7: SPECIFIC TASKS FOR THE INDOOR 115 MAINTENANCE TEAM Routine Cleaning of Public Rooms 116 Tools and Equipment 118 Keeping the Hotel in Good Repair 120 Routine Tasks for the Maintenance Team Special Projects for the Maintenance Team Tools and Equipment 124 Pest Control 126 Appendix: Numbers 129 English-Spanish Glossary 133 Glosario español-inglés 155

x

120 121

Introduction

I

n many parts of the United States, hotels, motels, and guest houses are employing at an increasing rate Spanish-speaking housekeepers, laundry workers, kitchen and food service staff, and indoor and outdoor maintenance workers who do not speak English. This book is designed to provide such employers with simple phrases in Spanish that will enable them to communicate basic information to their employees, helping to ensure that they understand the information necessary for jobs to be done correctly, efficiently, and safely. In learning some Spanish phrases, employers often develop stronger working relationships with their employees, who are generally most appreciative of this interest. It is very common for people who do not speak each others’ languages to communicate with hand signals, gestures, or words they may have heard others say. This may lead to a certain level of mutual understanding, but it is certainly less than ideal, especially in a job setting, as it often ends in misunderstandings by both parties, can cause mishaps and bad feelings, and could even be dangerous. In this book, employers will find key words and phrases that will help them begin communicating with their Spanish-speaking employees in a clear and correct manner right from the beginning. While this is not a course in grammar or conversation, those who consistently use these words and phrases with their employees will find that they are beginning to understand and use quite a bit of Spanish, and can actually build on this foundation to continue learning the language.

xi Copyright © 2008 by The McGraw-Hill Companies, Inc. Click here for terms of use.

Introduction

How This Book Is Organized The phrases in this book are divided into six sections. In Chapter 1, you will find general words and expressions that are used every day to say such things as hello and good-bye, please and thank you, and other common courtesies. Also in this section are the phrases that will enable you to hire and terminate help and to explain to an employee the general rules and policies of employment with you, including such topics as wages, social security payments, punctuality, and so forth. You will also find the words to help you express satisfaction or dissatisfaction with an employee’s performance. In Chapter 2, you will find phrases for introducing your hotel to potential employees and establishing the basic policies regarding working there. Chapter 3 provides phrases for giving general instructions. Chapter 4 includes specific phrases for explaining to housekeeping staff how you expect things to be done in that department. Chapter 5 includes specific phrases for laundry room workers. Chapter 6 provides the vocabulary for giving instructions to kitchen and food service workers, and Chapter 7 the words and phrases for indoor maintenance workers. The two glossaries contain all the words used in the book and are arranged in alphabetical order, the first from English to Spanish, and the second from Spanish to English. In addition, there is a table of the numbers from 0 to multiple millions, for handy reference.

Vocabulary Guidelines Throughout the book there are phrases that allow for substitutable words. When this occurs, the word that can be replaced with another is underlined. Then one, two, or more words that could easily replace the underlined word are presented. This feature will help you memo-

xii

Introduction

rize the most useful phrases, and generate an unlimited number of useful sentences. An example is shown below: This is a single room.

Esta es una habitación sencilla. (EH-stah es oo-nah ah-bee-tahS’YOHN sen-SEE-yah)

double room

habitación doble (ah-bee-tah-S’YOHN DOH-bleh)

suite

suite (eh-SWEET)

Pronunciation Guidelines Each phrase in Chapter 1 and Chapter 2 is printed in Spanish to the right of its equivalent English phrase, with a guide to its pronunciation written directly underneath. The symbols used are an approximation of how the words would sound if they were written in English, as illustrated below.

Vowels To make a Spanish vowel sound, open your mouth and place your lips in position, and do not move your lips until you make the next sound. Spanish Spelling

Approximate Pronunciation

a

ah

e

eh

i

ee

o

oh

u

oo

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Introduction

To make a vowel combination, begin with the first vowel, then move your lips into the position of the second. ai

eye

ei

ay (like the ei in weight)

oi

oy

ui

wee

ia

yah

ie

yeh

io

yoh

iu

yoo

au

ah’oo

eu

eh’oo

ua

wah

ue

weh

uo

woh

Consonants b

b

ca / co / cu

kah / koh / koo

ce / ci

seh / see

d (to begin a word)

d

d (after a vowel)

th (as in brother)

f

f

ga / go / gu

gah / goh / goo

ge / gi

heh / hee

h

silent (like the h in honest)

j

h

xiv

Introduction

la / le / li / lo / lu

lah / leh / lee / loh / loo

al / el / il / ol / ul

adl / edl / eedl / odl / udl

ll

y/j

m

m

n

n

n (before c / g)

ng (like the ng in finger)

ña / ñe / ñi / ño / ñu

n’yah / n’yeh / n’yee / n’yoh / n’yoo

p

p

que / qui

keh / kee

r (at the beginning)

rrr (trilled)

r (between vowels)

d / tt / dd

bari

body

beri

Betty

biri

beady

ora

oughtta

vuru

voodoo

rr

rrr (trilled)

s

s

t

t

v

b

x

ks

y

y/j

z

s

Syllables As a general rule, in the transcription each syllable that is printed in lower case letters should be pronounced with the same tone and length, and the syllable printed in capital letters should be empha-

xv

Introduction

sized, by saying it a little louder and longer than the others. For example, the word bueno, which means good, is represented as follows: good

bueno (B’WEH-noh)

How to Get the Most Out of This Book There are many ways that you can help build your Spanish vocabulary: • Use the pronunciation guidelines provided, but also listen to your employees and try to copy their pronunciation. • Customize your phrases by substituting words with other words from the lists provided, and also with new words you may learn from your employee. Words that are underlined can be substituted with words from the alphabetical lists provided in Part 7. • Keep a notebook—ask your employee to say or write down problematical words or expressions; then, if you cannot find the word in this book, seek help from a dictionary or a bilingual speaker. • To learn new words from your employee, begin right away by memorizing the following question: How do you say _____ in Spanish?

¿Cómo se dice _____en español? (KOH-moh seh DEE-seh _____ en eh-spahn-YOHL)

The words you get as answers to your question can be added to your notebook to help you remember them.

xvi

Introduction

Cultural Guidelines In most Spanish-speaking countries, there are three ways to say you: tú, to a person you generally socialize with; usted, to any other person, including a person you work for or who works for you, and ustedes, to two or more people whom you are talking to at the same time. The phrases in this book are given in the usted form, and instructions are also provided for changing these to the plural ustedes form. This will ensure that you are speaking to your employees in a respectful manner that will certainly be appreciated. Employees will also respond to you with this form. Some Hispanic cultures have a more relaxed concept of time than that generally accepted in the United States. You will need to make it clear that arriving on time and on the agreed day(s), especially for work, is very important in this country, and that if an emergency arises that causes an employee to be late or unable to work, you expect to be informed right away. You may want to have some idea about the family situations of your employees, as family is generally very important in Hispanic culture. Your workers may be supporting a number of family members both here and back home. Be sure to make clear to those who work for you what your policies are for time off for family emergencies and celebrations as well as for personal illness.

xvii


Chapter 1 Spanish Basics

E

xchanging pleasantries and greetings with your Spanishspeaking employees is a great way to begin to build a stronger working relationship.

Greetings Hello.

Hola. (OH-lah)

Good morning.

Buenos días. (B’WEH-nohs DEE-ahs)

Good afternoon.

Buenas tardes.

Good evening.

Buenas noches.

(B’WEH-nahs TAR-thess) (B’WEH-nahs NOH-chess) Good night.

Buenas noches.

Good-bye.

Adiós.

(B’WEH-nahs NOH-chess) (ah-TH’YOHS)

1 Copyright © 2008 by The McGraw-Hill Companies, Inc. Click here for terms of use.

Perfect Phrases in Spanish for the Hotel and Restaurant Industries

See you later.

Hasta luego. (AH-stahl WEH-goh)

Have a nice day.

Que le vaya bien. (lit: May all go well for you—to someone who is leaving) (keh leh bah-yah B’YEN)

In Spanish sometimes you need to change your greeting, depending on whether you are speaking to a male or a female and also when you speak to several people together. In the examples below, you’ll see four ways to say “Welcome”: Welcome. (to a male)

Bienvenido. (b’yen beh-NEE-thoh)

Welcome. (to a female)

Bienvenida. (b’yen-beh-NEE-thah)

Welcome. (to an all-male or mixed group) Welcome. (to an all-female group)

Bienvenidos. (b’yen-beh-NEE-thohs) Bienvenidas. (b’yen-beh-NEE-thahs)

Pleasantries Just as “Hi, how are you?” is usually the first thing we say to each other in English, its equivalent in Spanish is the most usual greeting. How are you?

¿Cómo está? (KOHM-weh-STAH)

2

Spanish Basics

To say the same thing to more than one person, just add n to está, making están: How are you (all)?

¿Cómo están? (KOHM-weh-STAHN)

Here are some stock answers: Fine, thank you.

Bien, gracias. (B’YEN GRAHS-yahs)

So-so.

Regular. (reh-goo-LAHR) Más o menos. (lit: more or less) (MAHS oh MEH-nos)

Not well.

Mal. (MAHL)

Family and Friends ”Family first” is an important concept in Hispanic culture, and asking about the health of family members is one way of showing that you understand and appreciate this. Use the following formula to ask about one person: How is your mother?

¿Cómo está su mamá? (KOHM-weh-STAH soo mah-MAH)

3


Just substitute any of the following words to ask about others: father

papá (pah-PAH)

husband

esposo (eh-SPOH-soh)

wife

esposa (eh-SPOH-sah)

sister

hermana (ehr-MAH-nah)

brother

hermano (ehr-MAH-noh)

son

hijo (EE-hoh)

daughter

hija (EE-hah)

To inquire about more than one person at a time, just add s to su, another s to make the word plural, and add n to está: How are your parents?

¿Cómo están sus papás? (KOHM-weh-STAHN soos pah-PAHS)

children

hijos (EE-hohs)

daughters

hijas (EE-hahs)

sisters and brothers

hermanos (ehr-MAH-nohs)

sisters

hermanas (ehr-MAH-nahs)

4

Spanish Basics

While we’re on the subject of people important to us, let’s include a few more who we can’t do without: friend (male)

amigo (ah-MEE-goh)

friend (female)

amiga (ah-MEE-gah)

boyfriend

novio (NOH-b’yoh)

girlfriend

novia (NOH-b’yah)

boss (male)

patrón / jefe (pah-TROHN) / (HEH-feh)

boss (female)

patrona / jefa (pah-TROH-nah) / (HEH-fah)

neighbor (male)

vecino (beh-SEE-noh)

neighbor (female)

vecina (beh-SEE-nah)

These words can also be made plural, by adding s (or es in the case of patrón). (It’s probably not a good idea to make novio or novia plural.)

The “Magic” Words These are the essential words for showing courtesy and respect. Memorize these right away.

5


Please.

Por favor. (por fah-BOR)

Thank you.

Gracias. (GRAH-s’yahs)

You’re welcome.

De nada. (deh NAH-thah)

Excuse me.

Disculpe. (dees-KOOL-peh)

I’m sorry.

Lo siento. (loh S’YEN-toh)

Telling Present Time and Using Numbers 1–12 In the following section, you will find phrases for asking and telling the time. The numbers from 1–12, which you will need for other purposes as well, are introduced here. What time is it?

¿Qué hora es? (KEH OH-rah ess)

This question is answered for one o’clock by the phrase: It’s one o’clock.

Es la una. (ess lah OO-nah)

For all other hours, use the following phrase, inserting a number between two and twelve:

6

Spanish Basics

It’s two o’clock.

Son las dos. (sohn lahs DOHS)

three

tres (TRESS)

four

cuatro (K’WAH-troh)

five

cinco (SEENG-koh)

six

seis (SACE) (rhymes with face)

seven

siete (S’YEH-teh)

eight

ocho (OH-choh)

nine

nueve (N’WEH-beh)

ten

diez (D’YESS)

eleven

once (OHN-seh)

twelve

doce (DOH-seh)

For times in between the hours, use the following expressions: It’s one-fifteen.

Es la una y cuarto. (ess lah OO-nah ee K’WAHR-toh)

It’s two-thirty.

Son las dos y media. (sohn lahs DOHS ee MEH-th’yah)

7


It’s three-forty-five.

Son las tres y cuarenta y cinco. (sohn lahs TRESS ee kwah-REN-tah ee SEENG-koh)

You can express noon and midnight as follows: It’s twelve o’clock noon.

Es mediodía. (ess meh-th’yoh-DEE-ah)

It’s midnight.

Es medianoche. (ess meh-th’yah NOH-cheh)

To indicate morning, add de la mañana to any hour: It’s ten A.M.

Son las diez de la mañana. (sohn lahs D’YESS deh lah mah-N’YAH-nah)

For afternoon or evening, add de la tarde: It’s four P.M.

Son las cuatro de la tarde. (sohn lahs K’WAH-troh deh lah TAHR-deh)

For night, add de la noche: It’s nine P.M.

Son las nueve de la noche. (sohn lahs N’WEH-beh deh lah NOH-cheh)

8

Spanish Basics

Indicating Work Hours When you want someone to be somewhere or to do something at a particular time, use the following time expressions. Note that one o’clock is again slightly different from all the others: at one o’clock

a la una (ah lah OO-nah)

at two o’clock

a las dos (ah lahs DOHS)

at four-thirty

a las cuatro y media (ah lahs K’WAH-troh ee MEH-th’yah)

The concept of time may be a little fuzzier in Hispanic culture. The following expressions will indicate that you mean “gringo” time, that is, “on the dot.” (And don’t forget the “magic” por favor!) Come tomorrow.

Venga mañana. (BENG-gah mah-N’YAH-nah)

Be here at seven.

Esté aquí a las siete. (eh-STEH ah-KEE ah lahs S’YEH-teh)

on the dot

en punto (en POON-toh)

Be on time.

Sea puntual. (SEH-ah poon-TWAHL)

Come early.

Venga temprano. (BENG-gah tem-PRAH-noh)

9


Don’t be late.

No venga tarde. (NOH BENG-gah TAHR-deh)

You will be finished at five o’clock.

Terminará a las cinco. (tehr-mee-nah-RAH ah lahs SEENG-koh)

Talking to More than One Person at a Time Just as before, to give instructions to a group of people, just add n to the main word: Come. (to one person)

Venga. (BENG-gah)

Come. (to two or more people)

Vengan. (BENG-gahn)

Be here. (to one person)

Esté aquí. (eh-STEH ah-KEE)

Be here. (to two or more people)

Estén aquí. (eh-STEN ah-KEE)

Days of the Week If you look at a Spanish calendar, you will see that the extreme lefthand column is for Monday, rather than Sunday, as in the North American version. Sunday is put in the extreme right-hand column, putting the weekend days together. Most workers expect a free day a week, not necessarily on a weekend. This day is often referred to by workers as mi día (my day).

10

Spanish Basics

What day is today?

¿Qué día es hoy? (KEH DEE-ah ess OY)

Today is Monday.

Hoy es lunes. (OY ess LOO-ness)

Tomorrow is Tuesday.

Mañana es martes. (mah-N’YAH-nah ess MAHR-tess)

Wednesday

miércoles (M’YEHR-koh-less)

Thursday

jueves (H’WEH-bess)

Friday

viernes (B’YER-ness)

Saturday

sábado (SAH-bah-thoh)

Sunday

domingo (doh-MEENG-goh)

To indicate a day in the future, add el before the name of the day: Be here on Monday.

Esté aquí el lunes. (eh-STEH ah-KEE el LOO-ness)

To indicate always on that day add los before the name of the day: Come on Mondays.

Venga los lunes. (BENG-gah lohs LOO-ness)

Come every day.

Venga todos los días. (BENG-gah TOH-thos lohs DEE-ahs)

11


Don’t come on Sundays.

No venga los domingos. (NOH BENG-gah lohs doh-MEENG-gohs)

Months of the Year and Using Numbers 1–31 Did you notice that the days of the week are not capitalized in Spanish? It’s the same with the months. Also, when giving the date in abbreviated form, it is exactly the opposite from English. In other words, 3/9/07 in English would be March 9, 2007. In Spanish it would be the 3rd of September, 2007. Let’s look at how these dates are written and said. What’s the date?

¿Cuál es la fecha? (K’WAHL ess lah FEH-chah)

It’s the first of January.

Es el primero de enero. (ess el pree-MEH-roh deh eh-NEH-roh)

After “the first” day, dates are given in cardinal numbers, as in “the ‘two’ of January,” “the ‘three’ of January,” and so forth. The following examples use all of the months, and numbers up to thirty-one. It’s the second of January.

Es el dos de enero. (ess el DOHS deh eh-NEH-roh)

the third of February

el tres de febrero (el TRESS deh feh-BREH-roh)

the fourth of March

el cuatro de marzo (el K’WAH-troh deh MAHR-soh)

12

Spanish Basics

the fifth of April

el cinco de abril (el SEENG-koh deh ah-BREEL)

the sixth of May

el seis de mayo (el SACE deh MAH-yoh)

the seventh of June

el siete de junio (el S’YEH-teh deh HOON-yoh)

the eighth of July

el ocho de julio (el OH-choh deh HOOL-yoh)

the ninth of August

el nueve de agosto (el N’WEH-beh deh ah-GOH-stoh)

the tenth of September

el diez de septiembre (el D’YESS deh sep-T’YEM-breh)

the eleventh of October

el once de octubre (el OHN-seh deh ohk-TOO-breh)

the twelfth of November

el doce de noviembre (el DOH-seh deh noh-B’YEM-breh)

the thirteenth of December

el trece de diciembre (el TREH-seh deh dee-S’YEM-breh)

the fourteenth

el catorce (el kah-TOR-seh)

the fifteenth

el quince (el KEEN-seh)

the sixteenth

el dieciséis (el d’yes-ee-SACE)

the seventeenth

el diecisiete (el d’yes-ee-S’YEH-teh)

13


the eighteenth

el dieciocho (el d’yes-YOH-choh)

the nineteenth

el diecinueve (el d’yes-ee-N’WEH-beh)

the twentieth

el veinte (el BAYN-teh)

the twenty-first

el veintiuno (el bayn-T’YOO-noh)

the twenty-second

el veintidós (el bayn-tee-DOHS)

the twenty-third

el veintitrés (el bayn-tee-TRESS)

the twenty-fourth

el veinticuatro (el bayn-tee-K’WAH-troh)

the twenty-fifth

el veinticinco (el bayn-tee-SEENG-koh)

the twenty-sixth

el veintiséis (el bayn-tee-SACE)

the twenty-seventh

el veintisiete (el bayn-tee-S’YEH-teh)

the twenty-eighth

el veintiocho (el bayn-T’YOH-choh)

the twenty-ninth

el veintinueve (el bayn-tee-N’WEH-beh)

the thirtieth

el treinta (el TRAYN-tah)

the thirty-first

el treinta y uno (el TRAYN-tah ee OO-noh)

14

Spanish Basics

Talking About the Weather The following are the most common expressions. How’s the weather?

¿Qué tiempo hace? (KEH T’YEM-poh AH-seh)

It’s fine.

Hace buen tiempo. (AH-seh B’WEHN T’YEM-poh)

It’s hot.

Hace calor. (AH-seh kah-LOR)

It’s cold.

Hace frío. (AH-seh FREE-oh)

It’s raining.

Está lloviendo. (eh-STAH yoh-B’YEN-doh)

It’s snowing.

Está nevando. (eh-STAH neh-BAHN-doh)

It’s windy.

Hace viento. (AH-seh B’YEN-toh)

It’s sunny.

Hace sol. (AH-seh SOHL)

It’s cloudy.

Está nublado. (eh-STAH noo-BLAH-thoh)

There’s a storm.

Hay una tormenta. (EYE oo-nah tor-MEN-tah)

Interviewing an Employee These are the phrases for learning the most basic information about your prospective employees.

15


What’s your name?

¿Cuál es su nombre? (K’WAHL ess soo NOHM-breh)

Where are you from?

¿De dónde es? (deh THOHN-deh ess)

Where do you live?

¿Dónde vive? (DOHN-deh BEE-beh)

How long have you been here?

¿Hace cuánto que vive aquí? (AH-seh K’WAHN-toh keh BEE-beh ah-KEE)

Where did you work before?

¿Dónde trabajó antes? (DOHN-deh trah-bah-HOH AHN-tess)

What kind of work did you do?

¿Qué tipo de trabajo hizo? (KEH TEE-poh deh trah-BAH-hoh EE-soh)

Do you have any experience in hotel work?

¿Ha trabajado en un hotel alguna vez? (ah trah-bah-HAH-thoh en oon oh-TELL ahl-goo-nah BESS)

Have you worked as a cook before?

¿Ha trabajado como cocinero alguna vez? (ah trah-bah-HAH-thoh koh-moh koh-see-neh-roh ahl-goonah BESS)

Asking for References Notice that the question about contacting “her” is exactly the same question about contacting “you” when you are speaking to a female.

16

Spanish Basics

Likewise, the question about “him” is the same as the one about “you” when you are speaking to a male. Can you give me a reference?

¿Me puede dar una referencia? (meh PWEH-theh dahr oo-nah reh-feh-REN-s’yah)

How can I contact her?

¿Cómo la puedo contactar? (KOH-moh lah PWEH-thoh kohn-tahk-TAHR)

How can I contact him?

¿Cómo lo puedo contactar? (KOH-moh loh PWEH-thoh kohn-tahk-TAHR)

How can I contact you? (to a female) ¿Cómo la puedo contactar? (KOH-moh lah PWEH-thoh kohn-tahk-TAHR) How can I contact you? (to a male)

¿Cómo lo puedo contactar? (KOH-moh loh PWEH-thoh kohn-tahk-TAHR)

Hiring an Employee Here are some basic phrases that will help you establish a relationship with a new employee. You’re hired. (to a female)

Usted está contratada. (oo-STED eh-STAH kohn-trahTAH-thah)

You’re hired. (to a male)

Usted está contratado. (oo-STED eh-STAH kohn-trahTAH-thoh)

17


You’re hired. (to a group)

Ustedes están contratados. (oo-STEH-thehs eh-STAN kohn-trah-TAH-thohs)

Scheduling Here are some phrases that will help you establish days and hours of work. To substitute different days and times, find the suitable words on the previous pages. Can you come . . .

¿Puede venir... (PWEH-theh beh-NEER)

every day?

todos los días? (TOH-thohs lohs DEE-ahs)

every week?

cada semana? (KAH-thah seh-MAH-nah)

from Monday through Friday?

de lunes a viernes? (de LOO-ness ah B’YEHR-ness)

once a week?

una vez a la semana? (oo-nah BESS ah lah seh-MAH-nah)

on Mondays?

los lunes? (lohs LOO-ness)

twice a week?

dos veces a la semana? (DOHS BEH-sess ah lah seh-MAH-nah)

once a month?

una vez al mes? (oo-nah BESS ahl MESS)

twice a month?

dos veces al mes? (DOHS BEH-sess ahl MESS)

18

Spanish Basics

four hours a day?

cuatro horas al día? (K’WAH troh OH-rahs ahl DEE-ah)

thirty hours a week?

treinta horas a la semana? (TRAYN-tah OH-rahs ah lah seh-MAH-nah)

Discussing Salary and Using Numbers 40⫹ It’s important to establish how you will pay your employee right at the beginning. Review the numbers between one and thirty-one on page 129. Higher numbers are introduced below. Your wages will be . . .

Su sueldo será... (soo SWELL-doh seh-RAH)

eight dollars an hour

ocho dólares por hora (OH-choh DOH-lah-ress por OH-rah)

sixteen dollars for two hours

dieciséis dólares por dos horas (d’yes-ee-SACE DOH-lah-ress por DOHS OH-rahs)

forty-five

cuarenta y cinco (k’wah-REN-tah ee SEENG-koh)

fifty

cincuenta (seeng-K’WEN-tah)

sixty

sesenta (seh-SEN-tah)

seventy

setenta (seh-TEN-tah)

19


eighty

ochenta (oh-CHEN-tah)

ninety

noventa (noh-BEN-tah)

one hundred

cien (S’YEN)

one hundred (and) fifty

ciento cincuenta (S’YEN-toh seeng-K’WEN-tah)

two hundred

doscientos (dohs-YEN-tohs)

three hundred

trescientos (tress-YEN-tohs)

four hundred

cuatrocientos (k’wah-troh S’YEN-tohs)

five hundred

quinientos (keen-YEN-tohs)

six hundred

seiscientos (say-S’YEN-tohs)

seven hundred

setecientos (seh-teh-S’YEN-tohs)

eight hundred

ochocientos (oh-choh-S’YEN-tohs)

nine hundred

novecientos (noh-beh-S’YEN-tohs)

one thousand

mil (MEEL)

two thousand

dos mil (DOHS MEEL)

20

Spanish Basics

You may have noticed that the numbers sixteen to nineteen are each written as one word (dieciséis, diecisiete, etc.) even though their literal meaning is “ten and six,” “ten and seven,” etc. The same is true for the numbers twenty-one to twenty-nine: veintiuno (“twenty and one”), veintidós (“twenty and two”), etc. Beginning with the thirties, and up to ninety-nine, similar combinations are written as three words: thirty-one

treinta y uno (TRAYN-tah ee oo-noh)

forty-two

cuarenta y dos (k’wah-REN-tah ee DOHS)

fifty-three

cincuenta y tres (seeng-K’WEN-tah ee TRESS)

sixty-four

sesenta y cuatro (seh-SEN-tah ee K’WAH-troh)

seventy-five

setenta y cinco (seh-TEN-tah ee SEENG-koh)

eighty-six

ochenta y seis (oh-CHEN-tah ee SACE)

ninety-seven

noventa y nueve (noh-BEN-tah ee N’WEH-beh)

The y (and) is important in these combinations. In contrast, while we often use and with hundreds in English, y is never used with hundreds in Spanish: one hundred (and) ten

ciento diez (S’YEN-toh D’YES)

21


four hundred (and) sixty

cuatrocientos sesenta (K’WAH-troh-S’YEN-tohs seh-SEN-tah)

five hundred (and) seventy-five

quinientos setenta y cinco (keen-YEN-tohs seh-TEN-tah ee SEENG-koh)

Rates of Payment The following phrases tell how to express “per” a period of time. per hour

por hora (por OH-rah)

per day

por día (por DEE-ah)

per week

por semana (por seh-MAH-nah)

per month

por mes (por MESS)

for the completed job

por el trabajo completado (por el trah-BAH-hoh kohm-plehTAH-thoh)

Discussing Pay Periods Making this clear at the beginning will help avoid misunderstandings. I’ll pay you . . .

Le pagaré… (leh pah-gah-REH)

at the end of each day.

al fin de cada día. (ahl FEEN deh KAH-thah DEE-ah)

22

Spanish Basics

at the end of the week.

al fin de la semana. (ahl FEEN deh lah sehMAH-nah)

by check.

con cheque. (kohn CHEH-keh)

in cash.

en efectivo. (en eh-fek-TEE-boh)

We cannot pay you . . .

No le podemos pagar... (NOH leh poh-THEH-mos pah-GAHR)

in advance.

por adelantado. (por ah-theh-lahn-TAH-thoh)

Discussing Taxes The phrases in this section will help you make it clear whether you wish to pay your employee’s taxes or if you expect him to pay his own. We will pay your Social Security taxes.

Nosotros pagaremos sus impuestos de Seguridad Social. (noh-SOH-trohs pah-gah-REH-mohs soos eem-pweh-stohs deh seh-goo-ree-THAD soh-S’YAHL)

You must pay your own Social Security taxes.

Usted debe pagar sus propios impuestos de Seguridad Social. (oo-STED deh-beh pah-GAHR soos PROH-p’yohs eem-pweh-stohs deh seh-goo-ree-THAD soh-S’YAHL)

23


You must pay your own income taxes.

Usted debe pagar los impuestos por sus ingresos. (oo-STED deh-beh pah-GAHR lohs eem-pweh-stohs por soos een-GREH-sohs)

I will help you with the documents.

Yo lo ayudaré con los documentos. (YOH loh ah-yoo-thah-REH kohn lohs doh-koo-MEN-tohs)

I cannot help you with the documents.

No puedo ayudarlo con los documentos. (NOH PWEH-thoh ah-yoo-THAR-loh kohn lohs doh-koo-MEN-tohs)

Showing Appreciation for Good Work These are the phrases everyone likes to hear. You did a good job.

Ha hecho buen trabajo. (ah EH-choh B’WEN trah-BAH-hoh)

You did a great job.

Hizo el trabajo muy bien. (EE-soh el trah-BAH-hoh M’WEE B’YEN)

You are punctual.

Usted es muy puntual. (oo-STED ess m’wee poon-TWAHL)

I’m happy with your work.

Me gusta su trabajo. (meh GOO-stah soo trah-BAH-hoh)

I’m raising your salary.

Voy a aumentar su sueldo. (boy ah ah’oo-men-TAHR soo SWELL-doh)

I am paying you extra today.

Hoy le doy algo extra. (OY leh doy ahl-goh EK-strah)

24

Spanish Basics

Clearing Up Confusion Be sure to tell your employees what to do if they have a problem or an emergency situation. Call me if you cannot come.

Llámeme si no puede venir. (YAH-meh-meh see noh PWEH-theh beh-NEER)

In an emergency, call me.

Si hay una emergencia, llámeme. (see EYE oo-nah eh-mehr-HEN-s’yah YAH-meh-meh)

My telephone number is

Mi teléfono es dos cero dos, siete

202-769-5416.

seis nueve, cinco cuatro uno seis. (mee teh-LEH-foh-noh ess DOHS SEH-roh DOHS S’YEH-teh SACE N’WEH-beh SEENG-koh K’WAH-troh oo-noh SACE)

Tell me if you have a problem.

Dígame si tiene algún problema. (DEE-gah-meh see T’YEH-neh ahl-goon proh-BLEH-mah)

Tell me if you do not understand.

Dígame si no entiende. (DEE-gah-meh see NOH en-T’YEN-deh)

Terminating an Employee These are the words nobody wants to hear, but sometimes they are necessary. I no longer need you. (to a male)

Ya no lo necesito. (YAH noh loh neh-seh-SEE-toh)

25


I no longer need you. (to a female)

Ya no la necesito. (YAH noh lah neh-seh-SEE-toh)

You are fired. (to a male)

Usted está despedido. (oo-STED eh-STAH dess-pehTHEE-thoh)

You are fired. (to a female)

Usted está despedida. (oo-STED eh-STAH dess-pehTHEE-thah)

Because . . .

Porque... (POR-keh)

you didn’t do the job well.

no hizo bien el trabajo. (NOH EE-soh B’YEN el trah-BAH-hoh)

you didn’t come when I expected you.

no vino cuando yo la (lo) esperaba. (NOH BEE-noh k’wahn-doh yoh lah [loh] eh-speh-RAH-bah)

you never came on time.

nunca llegó a tiempo. (NOONG-kah yeh-GOH ah T’YEM-poh)

you work too slowly.

trabaja muy lento. (trah-BAH-hah m’wee LEN-toh)

you don’t have the necessary skills.

no tiene las habilidades necesarias. (NOH T’YEH-neh lahs ah-beel-eeTHAH-thess neh-seh-SAHRyahs)

you didn’t follow instructions.

no siguió las instrucciones. (NOH see-G’YOH lahs een-strook-S’YOH-ness)

26

Spanish Basics

you broke a lot of things.

rompió muchas cosas. (rohm-P’YOH MOO-chahs KOH-sahs)

you don’t get along with

no se lleva bien con nadie.

anybody.

(NOH seh YEH-bah B’YEN kohn NAH-th’yeh).

you have a bad attitude.

tiene mala actitud. (T’YEH-neh MAH-lah ahk-tee-TOOD)

Basic Questions and Answers In this section you will learn how to form yes-or-no questions as well as those that begin with question words like who, where, when, etc. Typical answers are also provided.

Yes-or-No Questions A yes-or-no (sí o no) question in Spanish is made by pronouncing a statement as a question. For example: End a statement on the same tone you began on. You have the money.

Tiene el dinero. (T’YEH-neh el dee-NEH-roh)

End a question on a tone higher than the one you began on. Do you have the money?

¿Tiene el dinero? (T’YEH-neh el dee-NEH-roh)

27


It would be especially polite to include the person’s name in answering this type of question: Yes, Carlos.

Sí, Carlos. (SEE KAHR-lohs)

No, Sylvia.

No, Sylvia. (NOH SEEL-b’yah)

Maybe.

Quizás. (kee-SAHS)

It depends.

Depende. (de-PEN-deh)

God willing!

¡Ojalá! (oh-ha-LAH)

Information Questions The following general questions and possible answers are included to help you request or provide information. Who . . . ?

¿Quién? (K’YEN)

I

yo (YOH)

you

usted (oo-STED)

he

él (el)

she

ella (EH-yah)

28

Spanish Basics

we (in a mixed or all-male

nosotros

combination)

(noh-SOH-trohs)

we (when both or all are female)

nosotras (noh-SOH-trahs)

you all

ustedes (oo-STEH-thes)

they

ellos (EH-yohs)

they

ellas (EH-yahs)

With whom?

¿Con quién? (kohn K’YEN)

with me

conmigo (kohn-MEE-goh)

with you

con usted (kohn oo-STED)

him

él (el)

her

ella (EH-yah)

them

ellos (EH-yohs)

Whose is it?

¿De quién es? (deh K’YEN ess)

It’s mine.

Es mío. (ess MEE-oh)

It’s yours / his / hers / theirs

Es suyo. (ess SOO-yoh)

29


What is it?

¿Qué es? (KEH ess)

It’s this.

Es esto. (ess EH-stoh)

that

eso (EH-soh)

Where is it?

¿Dónde está? (DOHN-deh eh-STAH)

It’s here.

Está aquí. (eh-STAH ah-KEE)

there

ahí (ah-EE)

over there

allí (ah-YEE)

Where are you going?

¿Adónde va? (ah-THOHN-deh bah)

I’m going home

Voy a casa. (BOY ah KAH-sah)

to the fourth floor.

al cuarto piso. (ahl KWAR-toh PEE-soh)

When . . . ?

¿Cuándo? (KWAHN-doh)

now

ahora (ah-OH-rah)

later

más tarde (MAHS TAHR-deh)

soon

pronto (PROHN-toh)

always

siempre (S’YEM-preh)

30

Spanish Basics

never

nunca (NOONG-kah)

Until when?

¿Hasta cuándo? (ah-stah KWAHN-doh)

Until Monday.

Hasta el lunes. (ah-stah el LOO-ness)

Until three o’clock.

Hasta las tres. (ah-stah lahs TRESS)

How . . . ?

¿Cómo? (KOH-moh)

Like this. / Like that.

Así. (ah-SEE)

For how long?

¿Por cuánto tiempo? (por K’WAHN-toh T’YEM-poh)

For two hours.

Por dos horas. (por dohs OH-rahs)

A few minutes.

Unos pocos minutos. (oo-nohs poh-kohs meeNOO-tohs)

How many are there?

¿Cuántos hay? (K’WAHN-tohs EYE)

There is one.

Hay uno. (eye OO-noh)

There are two.

Hay dos. (eye DOHS)

There are a lot.

Hay muchos. (eye MOO-chohs)

a few

unos pocos (oo-nohs POH-kohs)

31


How much is it?

¿Cuánto es? (K’WAHN-toh ess)

It’s twenty dollars.

Son veinte dólares. (sohn BAYN-teh DOH-lah-ress)

It’s a lot.

Es mucho. (ess MOO-choh)

only a little

muy poco (m’wee poh-koh)

32

Chapter 2 Establishing Policies

T

he following phrases will help you acquaint your new employees with their workplace. The word for hotel in Spanish is hotel—but it is pronounced differently than in English. In Spanish the letter h is always silent—like the h in honest. hotel

hotel (oh-TELL)

This is a five-star hotel.

Este es un hotel de cinco estrellas. (EH-steh es oon oh-TELL deh SEENG-koh eh-STREH-yahs)

four

cuatro (KWAH-troh)

three

tres (TRESS)

We have three-hundred guest rooms.

Tenemos trescientas habitaciones para huéspedes. (teh-neh-mohs tress-YEN-tahs ah-bee-tahs-YOH-ness pah-rah WESS-peh-thess)



a garage with two-hundred parking spaces

un garaje con doscientos espacios para estacionamiento. (oon gah-RAH-heh kohn dohs-YEN-tohs eh-spahsyohs pah-rah eh-stah-s’yohnahm-YEN-toh)

a gym

un gimnasio (oon heem-NAH-s’yoh)

a swimming pool

una piscina (oo-nah pee-SEE-nah)

Our guests expect . . .

Nuestros huéspedes exigen... (n’weh-strohs WESS-peh-thess ek-SEE-hen)

courteous service

servicio con cortesía (sehr-BEE-s’yoh kohn kor-teh-SEE-ah)

prompt

puntual (poon-TWAHL)

efficient

eficiente (eh-feese-YEN-teh)

clean rooms

habitaciones limpias (ah-bee-tahs-YOH-ness LEEMP-yahs)

clean public areas

áreas públicas limpias (AH-reh-ahs POOB-lee-kahs LEEMP-yahs)

good food

comida buena (koh-MEE-thah BWEH-nah)

healthy

saludable (sah-loo-THAH-bleh)

34

Establishing Policies

security

seguridad (seh-goo-ree-THAD)

privacy

privacidad (pree-bah-see-THAD)

V.I.P. service

servicio especial (sehr-BEE-s’yoh eh-speh-S’YAHL)

Entering and Leaving the Hotel Here are phrases that specify where and how employees should enter and leave the premises of the hotel. When you arrive for work . . .

Cuando usted llegue a trabajar... (kwahn-doh oo-STED YEH-geh ah trah-bah-HAR)

Come in the front door

Entre por la puerta principal. (EN-treh por lah P’WEHR-tah preen-see-PAHL)

the back door

la puerta de atrás (lah P’WEHR-tah deh ah-TRAHS)

the service entrance

la entrada de servicio (lah en-TRAH-thah deh sehr-BEE-s’yoh)

Use your key to open the door

Use su llave para abrir la puerta. (OO-seh soo YAH-beh pah-rah ah-BREER lah P’WEHR-tah)

card

tarjeta (tar-HEH-tah)

35


Ring the bell.

Toque el timbre. (TOH-keh ehl TEEM-breh)

Sign in.

Al entrar, escriba su nombre y la hora. (ahl en-TRAHR eh-SKREE-bah soo NOHM-breh ee lah OR-ah)

When you leave . . .

Cuando salga del trabajo... (kwan-doh SAHL-gah del tra-BAH-hoh)

sign out.

escriba su nombre y la hora. eh-SKREE-bah soo NOHM-breh ee lah OR-ah)

Go out the back door.

Salga por la puerta de atrás. (SAHL-gah por lah P’WEHR-tah deh ah-TRAHS)

Lock the door behind you.

Cierre la puerta con llave. (S’YEHR-reh lah P’WEHR-tah kohn YAH-beh)

Make sure the door is locked.

Asegúrese de que la puerta esté cerrada. (ah-seh-GOO-reh-seh deh keh lah P’WEHR-tah eh-STEH sehr-RAH-thah)

Do not let anyone in when you leave.

No deje que nadie entre cuando usted salga. (NOH DEH-heh keh-NAH-th’yeh EN-treh kwahn-doh oo-STED SAL-gah)

36


Hotel Employees These phrases will announce the type of staff you are looking for. Keep in mind that when the word for a male employee ends in o, the female counterpart will end in a; when the word for a male employee ends in or, the female counterpart will end in ora. Words for a male employee that end in e, ista, or l are the same for a female employee. The word for dishwasher, lavaplatos, does not change according to number or gender. It is a combination word that means, literally, “dishes washer.” We need cleaning staff.

Necesitamos personal para limpieza. (neh-seh-see-TAH-mohs pehr-sohNAHL pah-rah leemp-YEH-sah)

laundry workers

lavanderos / lavanderas (lah-bahn-DEH-rohs / lah-ban-DEH-rahs)

kitchen staff

personal para la cocina (pehr-soh-NAHL pah-rah lah koh-SEE-nah)

cooks

cocineros / cocineras (koh-see-NEH-rohs / koh-see-NEH-rahs)

dishwashers

lavaplatos (lah-bah-PLAH-tohs)

busers

ayudantes de meseros (ah-yoo-THAN-tehs deh meh-SEH-rohs)

37


indoor maintenance specialists

especialistas en el mantenimiento del interior del hotel (eh-speh-s’yah-LIS-tahs en el mahn-teh-nee-M’YEN-to del een-teh-R’YOR del oh-TELL)

Dress Codes and Policies for Employees Here are phrases that will help you explain your policies regarding employee uniforms and dress codes. In Spanish-speaking countries, uniforms are used for a wider variety of jobs than here. Uniforms are an accepted part of life, beginning at school age. The word uniforme covers not only the clothing one wears at work, but also may include guidelines for hairstyle, the wearing of jewelry, or other restrictions normally included in what is called a “dress code” here. This is your uniform.

Este es su uniforme. (EH-steh es soo oo-nee-FOR-meh)

Change into your uniform as soon as you arrive.

Póngase el uniforme en cuanto llegue al trabajo. (POHNG-gah-seh el oo-nee-FOR-meh en kwahn-toh YEH-geh ahl trah-BAH-ho)

Wear your uniform at all times while at work.

Lleve su uniforme cuando esté trabajando. (YEH-beh soo oo-nee-FOR-meh kwahn-doh eh-STEH tra-bahHAHN-doh)

38


Wash your uniform every day.

Lave su uniforme todos los días. (LAH-beh soo oo-nee-FOR-meh TOH-thohs lohs DEE-ahs)

every other day

un día sí, otro no. (oon DEE-ah SEE oh-troh NOH)

every three days

cada tres días (KAH-tha TRESS DEE-ahs)

Leave your uniform here.

Deje su uniforme aquí. (DEH-heh soo oo-nee-FOR-meh ah-KEE)

Uniforms will be washed by the laundry service

Los uniformes son lavados por el servicio de lavandería. (lohs oo-nee-FOR-mehs sohn lah-BAH-thohs por el sehr-BEESyoh deh lah-bahn-deh-REE-ah)

dry-cleaned

limpiados en seco (leemp-YAH-thohs en SEH-koh)

Wear comfortable shoes.

Lleve zapatos cómodos. (YEH-beh sah-PAH-tohs KOH-moh-thohs)

flat

bajos (BAH-hohs)

rubber-soled

con suela de hule (kohn SWEH-lah deh-OO-leh)

tennis shoes

zapatillas de tenis (sah-pah-TEE-yahs deh TEH-neese)

this kind of shoes

este tipo de zapatos (EH-steh TEE-poh deh sah-PAH-tohs)

39


You (do not) need a hair net.

(No) debe usar redecilla. ([NOH] DEH-beh oo-SAHR reh-deh-SEE-yah)

Please do not wear perfume.

Por favor, no use perfume. (por fah-BOR NOH OO-seh pehr-FOO-meh)

jewelry

joyas (HOH-yahs)

rings

anillos (ah-NEE-yohs)

bracelets

pulseras (pool-SEH-rahs)

earrings

aretes (ah-REH-tess)

a necklace

un collar (oon koh-YAR)

Put your clothes and valuables in your locker.

Guarde su ropa y sus pertenencias de valor bajo llave. (G’WAHR-deh soo ROH-pah ee soos pehr-teh-NENSE-yahs deh bah-LOHR bah-hoh YAH-beh)

Lock it.

Ciérrelo con llave. (S’YEHR-reh-loh kohn YAH-beh)

Do not give your locker key to anyone.

No le dé la llave de su guardarropa a nadie. (NOH leh DEH lah YAH-beh deh soo g’wahr-dahr-ROH-pah ah NAH-th’yeh)

combination

la clave (lah KLAH-beh)

40


Equipment and Supplies In this section, you will find phrases that specify what the hotel provides, and your policies regarding cell phones and the use of equipment. The hotel will provide all supplies and equipment.

El hotel proporcionará todos los productos y el equipo que usted necesita para el trabajo. (el oh-TEL proh-por-s’yoh-nah-RAH toh-thohs lohs proh-THOOK-tohs ee el eh-KEE-poh keh oo-STED neh-seh-SEE-tah pah-rah el trah-BAH-hoh)

Do not use equipment until you have had an orientation.

No use el equipo hasta que haya tenido su sesión de orientación. (NOH OO-seh el eh-KEE-poh ah-stah keh ah-yah teh-nee-thoh soo sess-YOHN deh or-yen-tah-S’YOHN)

Please turn off your cell phone.

Por favor apague su celular. (por fah-BOR ah-PAH-geh soo seh-loo-LAHR)

Leave your cell phone in your locker. Deje su celular en su guardarropa. (DEH-heh soo seh-loo-LAR en soo g’wahr-dah-ROH-pah) You may check your messages during breaks.

Usted puede checar sus mensajes durante los descansos. (oo-STED pweh-theh cheh-KAHR soos men-SAH-hehs doo-RAHN-teh lohs dess-KAHN-sohs)

41


Setting Priorities These phrases will help you tell your employees what is important to you and to the job. Note that you insert “No” to say that something is not necessary or important. This is (not) necessary.

Esto (no) es necesario. (EH-stoh [NOH] ess neh-sehSAHR-yoh)

vital

imprescindible (eem-press-seen-DEE-bleh)

important

importante (eem-por-TAHN-teh)

the most important

lo más importante (loh MAHS eem-por-TAHN-teh)

urgent

urgente (oor-HEN-teh)

Emergency Policies Here are phrases that will help you assure your employees that they will be taken care of in case of an emergency. If you are sick . . .

Si usted está enfermo/a... (see oo-STED eh-STAH en-FEHR-moh/mah)

do not come to work.

no venga a trabajar. (NOH BENG-gah ah trah-bah-HAHR)

42


call the supervisor.

llame al supervisor. (YAH-meh ahl soo-pehrbee-SOR)

If you get hurt . . .

Si usted se lastima... (see oo-STED seh lah-STEE-mah)

have an accident . . .

tiene un accidente... (t’yeh-neh oon ahk-seeTHEN-teh)

get sick . . .

se enferma... (seh en-FEHR-mah)

need assistance . . .

necesita ayuda... (neh-seh-SEE-tah ah-YOO-thah)

call for the supervisor.

llame al supervisor. (YAH-meh ahl soo-pehrbee-SOR)

the nearest co-worker.

trabajador más cercano. (trah-bah-hah-THOR MAHS sehr-KAH-noh)

We will administer first aid.

Le administraremos primeros auxilios. (leh ahd-meen-ees-trah-reh-mohs pree-mehr-ohs ah’ook-SEEL-yohs)

take you home

Lo/La llevaremos a su casa. (loh/lah yeh-bah-REH-mos ah soo KAH-sah)

take you to the hospital

Lo/La llevaremos al hospital. (loh/lah yeh-bah-REH-mos ahl ohs-pee-TAHL)

43


We will call a doctor.

Llamaremos a un médico. (yah-mah-REH-mohs ah oon MEH-thee-koh)

an ambulance

una ambulancia (oo-nah ahm-boo-LAHN-s’yah)

your family

a su familia (ah soo fah-MEEL-yah)

Safety Precautions The Spanish word for safety is the same as its word for security. Words that end in ity in English often have a Spanish counterpart that ends in dad or idad. Keeping this in mind is a great way to increase your Spanish vocabulary—and remember that these words are always feminine in gender. Just think of the posibilidades, for example: oportunidad, responsabilidad, tranquilidad. The following phrases will help you ensure the safety of your employees and others. safety / security

la seguridad (lah seh-goo-ree-THAD)

Danger!

¡Peligro! (peh-LEE-groh)

Be careful!

¡Tenga cuidado! (TENG-gah kwee-THAH-thoh)

Don’t touch that.

No toque eso. (NOH TOH-keh EH-soh)

It’s hot!

¡Está caliente! (eh-STAH cahl-YEN-teh)

It’s heavy.

Es pesado. (ess peh-SAH-thoh)

44


Get help.

Busque ayuda. (BOOS-keh ah-YOO-thah)

Do not run.

No corra. (NOH KOR-rah)

Do not drink alcohol here.

No tome alcohol aquí. (NOH TOH-meh ahl-koh-OHL ah-KEE)

before coming to work

antes de venir a trabajar (AHN-tess deh beh-NEER ah trah-bah-HAHR)

Do not use drugs.

No use drogas. (NOH OO-seh DROH-gahs)

Do not smoke inside the hotel.

No fume dentro del hotel. (NOH FOO-meh den-troh del oh-TELL)

Smoke only during breaks.

Fume solamente durante los descansos. (FOO-meh SOH-lah-men-teh doo-rahn-teh lohs dess-KAHN-sohs)

Report any suspicious occurrence to the supervisor.

Reporte a su supervisor cualquier ocurrencia que le parezca extraña. (reh-POR-teh ah soo soo-pehr-beeSOR kwahl-k’yehr oh-koor-RENSEyah keh leh pah-RES-kah ek-STRAHN-yah)

45


Chapter 3 General Instructions

H

ere are some handy phrases that you can use for a variety of instructions. Of course, people always appreciate hearing por favor and gracias. You could also add

Well done!

¡Bien hecho! (B’YEN EH-choh)

I need the vacuum cleaner.

Necesito la aspiradora. (neh-seh-SEE-toh lah ahs-pee-rah-THOR-ah)

those things

esas cosas (ESS-ahs KOH-sahs)

Help me.

Ayúdeme. (ah-YOO-theh-meh)

Help him.

Ayúdelo. (ah-YOO-theh-loh)

Help them.

Ayúdelos. (ah-YOO-theh-lohs)

Help us.

Ayúdenos. (ah-YOO-theh-nos)



Watch me.

Míreme. (MEE-reh-meh)

Show me.

Muéstreme. (M’WES-treh-meh)

Tell me.

Dígame. (DEE-gah-meh)

Give me . . .

Déme... (DEH-meh)

Do it like this.

Hágalo así. (AH-gah-loh ah-SEE)

Don’t do it like that.

No lo haga así. (NOH loh AH-gah ah-SEE)

Leave it like that.

Déjelo así. (DEH-heh-loh ah-SEE)

Remember that you can make many instructions negative by adding “No” at the beginning. Use this cart.

Use esta carretilla. (OO-seh ESS-tah kar-reh-TEE-yah)

Don’t use that machine.

No use esa máquina. (NOH OO-seh EH-sah MAH-kee-nah)

this product

este producto (EH-steh proh-THOOK-toh)

Start.

Empiece. (em-P’YEH-seh)

Stop.

Pare. (PAH-reh)

Wait.

Espere. (eh-SPEH-reh)

Clean up.

Limpie. (LEEMP-yeh)

48

General Instructions

Take out the trash.

Saque la basura. (SAH-keh lah bah-SOO-rah)

Remove that.

Quite eso. (KEE-teh EH-soh)

Open the door.

Abra la puerta. (AH-brah lah PWEHR-tah)

close

cierre (S’YEHR-reh)

Turn on the water.

Abra la llave del agua. (AH-bra lah YAH-beh del AH-gwah)

Turn off the water.

Cierre la llave del agua. (S’YEHR-reh lah YAH-beh del AH-gwah)

Turn on the light.

Encienda la luz. (en-S’YEN-dah lah LOOSE)

Turn off the light.

Apague la luz. (ah-PAH-geh lah LOOSE)

Lock up.

Cierre con llave. (S’YEHR-reh kohn YAH-beh)

Don’t go there.

No vaya ahí. (NOH BAH-yah ah-EE)

over there

allí (ah-YEE)

to that floor

a ese piso (ah EH-seh PEE-soh)

Don’t touch this.

No toque esto. (NOH TOH-keh ESS-toh)

that

eso (ESS-oh)

Ask me first.

Pregúnteme antes. (preh-GOON-teh-meh AHN-tess)

49


Indicating Order and Repetition of Tasks When do you want something done? And in what order? Also, you may want something done only once, or perhaps more than once. Use the following expressions to explain your wishes. Do this first.

Haga esto primero. (AH-gah EH-stoh pree-MEH-roh)

after that

luego (L’WEH-goh)

at the same time

al mismo tiempo (ahl MEEZ-moh T’YEM-poh)

beforehand

antes (AHN-tess)

afterward

después (dess-P’WESS)

soon

pronto (PROHN-toh)

right away

en seguida (en seh-GHEE-thah) ahora mismo (ah-OR-ah MEEZ-moh)

now

ahora (ah-OR-ah)

later

más tarde (MAHS TAHR-deh)

next week

la semana próxima (lah seh-MAH-nah PROHK-see-mah)

at the end

al final (al fee-NAHL)

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Do this one time.

Haga esto una vez. (AH-gah EH-stoh OO-nah BESS)

two times

dos veces (DOHS BEH-sess)

many times

muchas veces (MOO-chahs BEH-sess)

Indicating Locations of Things These expressions will help you tell where things are, or where they should be. Note that certain expressions end with de. If the word that follows is of “masculine” gender, like hotel, de will change to del. If the word that follows is of “feminine” gender, like carretilla, de la is used. It’s here.

Está aquí. (eh-STAH ah-KEE)

there

allí (ah-YEE)

in front of the hotel

delante del hotel (deh-LAHN-teh del oh-TELL)

in front of the cart

delante de la carretilla (deh-LAHN-teh deh lah KAHR-reh-TEE-yah)

in back of

detrás de (deh-TRASS deh)

next to

al lado de (ahl LAH-thoh deh)

on top of

encima de (en-SEE-mah deh)

51


under

debajo de (de-BAH-hoh deh)

across from / facing

enfrente de (en-FREN-teh deh)

between the bed and the door

entre la cama y la puerta (EN-treh lah KAH-mah ee lah P’WEHR-tah)

inside

adentro (ah-THEN-troh)

outside

afuera (ah-FWEH-rah)

upstairs (up there)

arriba (ahr-REE-bah)

downstairs (down there)

abajo (ah-BAH-hoh)

Going Places and Taking Things Hotel work involves a lot of moving things from one place to another. These phrases will help you give this kind of instructions. Note that to the . . . is al before certain words (those that are “masculine” in gender, and a la before others (those that are “feminine” in gender). If you learn the entire phrase, you won’t have to worry about the gender of the word—it will come naturally. Come here.

Venga acá. (BENG-gah ah-KAH)

Bring me the towels.

Tráigame las toallas. (TRY-gah-meh lahs toh-AH-yahs)

the key

la llave (lah YAH-beh)

52


Go . . .

Vaya... (BAH-yah)

Take this . . .

Lleve esto... (YEH-beh EH-stoh)

over there.

para allá. (pah-rah ah-YAH)

to the supervisor.

al supervisor. (ahl soo-pehr-bee-SOR)

to the lobby.

al lobby. (ahl LOH-bee)

to the fourth floor.

al cuarto piso. (al KWAHR-toh PEE-soh)

Put that in the trash.

Ponga eso en la basura. (POHNG-gah ESS-oh en lah bah-SOO-rah)

in the restaurant

en el restaurante (en el res-tah’oo-RAHN-teh)

here

aquí (ah-KEE)

over there

allí (ah-YEE)

53


Chapter 4 Specific Tasks for Guest Room Attendants

I

n this section, you will find phrases that will explain how you expect your guest rooms to be maintained. The Spanish word for guest room—habitación (with a silent h)—can also refer to any “room” in general. It also means “habitation” in English. Here is another great way to increase your Spanish vocabulary: words that end in tion, sion and sometimes just ion in English often have counterparts in Spanish that end in ión. These are always feminine in gender. For your consideración: sección, posición, precaución, función. Do keep in mind that there are some excepciones. the guest room

la habitación (lah ah-bee-tah-S’YOHN)

Introducing the Guest Rooms These phrases will help you explain the different types of rooms offered by the hotel.



This is a single room.

Esta es una habitación individual. (EH-stah es oo-nah ah-bee-tahS’YOHN een-dee-beethe-WAHL)

a double room

una doble (oo-nah DOH-bleh)

a double with two double beds

una doble con dos camas de matrimonio (oo-nah DOH-bleh kohn DOHS KAH-mahs deh mah-tree-MOHN-yoh)

a double with one king-size bed

una doble con una cama extragrande (oo-nah DOH-bleh kohn oo-nah KAH-mah eks-trahGRAHN-deh)

a suite

un suite (oon eh-SWEET)

smoking

fumar (foo-MAHR)

non-smoking

no fumar (NOH foo-MAHR)

Tasks for Cleaning the Guest Rooms Here are phrases that specify how you would like your guest rooms to be cleaned and arranged.

56

Specific Tasks for Guest Room Attendants

Cleaning the Room and Its Contents Put the cleaning supplies on the trolley.

Ponga los limpiadores en el carrito. (POHNG-gah lohs leemp-yah-THORess en el kahr-REE-toh)

clean linen

la ropa blanca limpia (lah ROH-pah BLANG-kah LEEMP-yah)

Leave the trolley outside the room you are cleaning.

Deje el carrito afuera de la habitación que esté limpiando. (DEH-heh el kahr-REE-toh ah-F’WEHrah deh lah ah-bee-tah-S’YOHN keh eh-STEH leemp-YAHN-doh)

Open the curtains.

Abra las cortinas. (AH-brah lahs kor-TEE-nahs)

Open the windows.

Abra las ventanas. (AH-brah lahs ben-TAH-nahs)

Remove all trash.

Saque toda la basura. (SAH-keh TOH-thah lah bah-SOO-rah)

dirty dishes

los platos sucios (lohs PLAH-tohs SOOS-yohs)

Wash out the trashcans.

Lave los basureros. (LAH-beh lohs bah-soo-REH-rohs)

Spot-clean the carpet.

Limpie las manchas de la alfombra. (LEEMP-yeh lahs MAHN-chahs deh lah ahl-FOHM-brah)

57


Vacuum the carpet.

Pase la aspiradora por las alfombras. (PAH-seh lah ah-spee-rah-THOR-ah por lahs ahl-FOHM-brahs)

drapes

las cortinas gruesas (lahs kor-TEE-nahs gr’WESS-ahs)

baseboards

los zócalos (lohs SOH-kah-lohs)

Dust the furniture.

Pase el trapo por los muebles. (PAH-seh el TRAH-poh por lohs M’WEH-blehs)

polish

lustre (LOO-streh)

Wipe the window sills.

Limpie las repisas. (LEEMP-yeh lahs reh-PEE-sahs)

blinds

las persianas (lahs pehr-S’YAH-nahs)

television screen

la pantalla del televisor (lah pahn-TAH-yah del teh-leh-bee-SOR)

lamps

las lámparas (lahs LAHM-pah-rahs)

light bulbs

las bombillas (lahs bohm-BEE-yahs)

Replace any burned out bulbs.

Cambie las bombillas quemadas. (KAHM-b’yeh lahs bohm-BEE-yahs keh-MAH-thahs)

Do not open the guests’ suitcases.

No abra las maletas de los huéspedes. (NOH AH-brah lahs mah-LEH-tahs deh lohs WESS-peh-thess)

58


Do not touch the guests’ belongings.

No toque las pertenencias de los huéspedes. (NOH TOH-keh lahs pehr-teh-NENSEyahs deh lohs WESS-peh-thess)

Do not throw books in the trash.

No tire los libros a la basura. (NOH TEE-reh lohs LEE-brohs ah lah bah-SOO-rah)

magazines

las revistas (lahs reh-BEE-stahs)

papers

los papeles (lohs pah-PELL-ess)

If you are in doubt, don’t throw it out.

Si queda una duda, no lo tire. (see keh-thah oo-nah DOO-thah NOH lo TEE-reh)

If the guest has left a bag for the laundry, send it on.

Si el huésped ha dejado una bolsa para la lavandería, mándesela. (see el WESS-ped ah deh-HAH-thoh oo-nah BOHL-sah pah-rah lah lah-ban-deh-REE-ah MAHNdeh-seh-lah)

(Do not) hang the guests’ clothing.

(No) cuelgue la ropa de los huéspedes. ([NOH] KWELL-geh lah ROH-pah deh lohs WESS-peh-thess)

Fold the guests’ clothing.

Doble la ropa de los huéspedes. (DOH-bleh lah ROH-pah deh lohs WESS-peh-thess)

59


Leave the guests’ clothing at the foot of the bed.

Deje la ropa de los huéspedes al pie de la cama. (DEH-heh lah ROH-pah deh lohs WESS-peh-thess ahl P’YEH deh lah KAH-mah)

If you find anything of value after a guest has checked out . . .

Si encuentra cualquier cosa de valor después que un huésped haya salido... (see en-KWEN-trah kwahl-K’YEHR KOH-sah deh bah-LOR dess-PWESS keh oon WESS-ped ah-yah sahLEE-thoh)

Take it to your supervisor.

Llévela a su supervisor. (YEH-beh-lah ah soo soo-pehr-bee-SOR)

the office

la oficina (lah oh-fee-SEE-nah)

Use this product.

Use este producto. (OO-seh EH-steh proh-THOOK-toh)

these rags

estos trapos (EH-stohs TRAH-pohs)

this machine

esta máquina (EH-stah MAH-kee-nah)

If you see insects or other pests . . .

Si encuentra insectos u otro animal dañino... (see en-KWEN-trah een-SEK-tohs oo oh-troh ah-nee-MAHL dahn-YEE-noh)

Use this spray.

Use este espray. (OO-seh EH-steh eh-SPRY)

60


Report it to your supervisor

Infórmele a su supervisor. (een-FOR-meh-leh ah soo soo-pehr-bee-SOR)

the office

la oficina (lah oh-fee-SEE-nah)

Changing the Beds Remove all the bedding.

Saque toda la ropa de cama. (SAH-keh TOH-thah lah ROH-pah deh KAH-mah)

blankets

las frazadas (lahs frah-SAH-thahs)

sheets

las sábanas (lahs SAH-bah-nahs)

pillowcases

las fundas (lahs FOON-dahs)

mattress pads

las cubiertas del colchón (lahs koob-YEHR-tahs del kohl-CHON)

Air out the pillows.

Airee las almohadas. (eye-REH-eh lahs ahl-moh-AH-thahs)

bedspreads

las cubrecamas (lahs koo-breh-KAH-mahs)

(Do not) remove bedspreads.

(No) saque las cubrecamas. ([NOH] SAH-keh lahs koo-breh-KAH-mahs)

Make the bed.

Arregle la cama. (ahr-REH-gleh lah KAH-mah)

61


Put the mattress pad on.

Ponga la cubierta del colchón. (POHNG-gah lah koob-YEHR-tah del kohl-CHOHN)

the bottom sheet

la sábana de abajo (lah SAH-bah-nah deh ah-BAH-hoh)

the top sheet

la sábana de encima (lah SAH-bah-nah deh en-SEE-mah)

the blanket

la frazada (lah frah-SAH-thah)

the bedspread

la cubrecama (lah koo-breh-KAH-mah)

Tuck in the corners, like this.

Meta las puntas debajo de la cama, así. (MEH-tah lahs POON-tahs deh-BAHhoh deh lah KAH-mah ah-SEE)

Fold the top sheet down, like this.

Doble la sábana de encima, así. (DOH-bleh lah SAH-bah-nah deh en-SEE-mah ah-SEE)

Put on the pillowcases.

Ponga las fundas. (POHNG-gah lahs FOON-dahs)

Put the pillows on the bed.

Ponga las almohadas en la cama. (POHNG-gah lahs ahl-moh-AH-thahs en lah KAH-mah)

(Do not) fold the bedspread over the pillows.

(No) doble la cubrecama sobre las almohadas. ([NOH] DOH-bleh lah koo-brehKAH-mah soh-breh lahs ahl-moh-AH-thahs)

62


(Do not) turn the bed down.

(No) prepare la cama para dormir. ([NOH] preh-PAH-reh la KAH-mah pah-rah dohr-MEER)

Send soiled bedding to the laundry. Mande la ropa de cama sucia a la lavandería. (MAHN-deh lah ROH-pah deh KAH-mah SOOSE-yah ah lah lah-bahn-deh-REE-ah)

Replenishing Supplies in the Room Make sure a hotel brochure is on the desk.

Cheque que un folleto del hotel esté en el escritorio. (CHEH-keh keh oon foh-YEH-toh del oh-TELL eh-STEH en el eh-skree-TOR-yoh)

a pen

una pluma / un lapicero (oo-nah PLOO-mah / oon lah-pee-SEH-roh)

a notepad

un cuadernillo para notas (oon kwah-thehr-NEE-yoh pah-rah NOH-tahs)

a room service menu

un menú para servicio a la habitación (oon meh-NOO pah-rah sehr-BEESE-yoh ah lah ah-bee-tah-S’YOHN)

a bag for the laundry

una bolsa para la ropa sucia (oo-nah BOHL-sah pah-rah lah roh-pah-SOOSE-yah)

63


Check the coffee maker.

Cheque la cafetera. (CHEH-keh lah kah-feh-TEH-rah)

coffee

el café (el kah-FEH)

tea bags

el té (el TEH)

sugar

el azúcar (el ah-SOO-kar)

sugar substitute

el sustituto del azúcar (el soose-tee-TOO-toh del ah-SOO-kar)

creamer

el sustituto de la crema (el soose-tee-TOO-toh deh lah KREH-mah)

cups

las tazas (lahs TAH-sahs)

spoons

las cucharas (lahs koo-CHAH-rahs)

Tasks for Cleaning the Bathrooms Here are some phrases for giving instructions for cleaning the bathrooms. Remove used towels.

Saque las toallas usadas. (SAH-keh lahs toh-AH-yahs oo-SAH-thahs)

the bathmat

el tapete del baño (el tah-PEH-teh del BAHN-yoh)

the trash

la basura (lah bah-SOO-rah)

64


Wash the trash can.

Lave el basurero. (LAH-beh el bah-soo-REH-roh)

Clean all surfaces.

Limpie todas las superficies. (LEEMP-yeh TOH-thahs lahs soo-pehr-FEESE-yehs)

Clean the shower curtain.

Limpie la cortina de la ducha. (LEEMP-yeh lah kor-TEE-nah deh lah DOO-chah)

Scrub the bathtub.

Friegue la bañera. (FR’YEH-geh lah bahn-YEH-rah)

soap holders

las jaboneras (lahs hah-boh-NEH-rahs)

sink

el lavabo (el lah BAH-boh)

toilet

el inodoro (el een-oh-THOH-roh)

floor

el suelo (el SWEH-loh)

Clean the mirror.

Limpie el espejo. (LEEMP-yeh el eh-SPEH-hoh)

Wipe the shower curtain rail.

Pásele el trapo por la barra de la cortina de la ducha. (PAH-seh-leh el TRAH-poh por lah BAHR-rah deh lah kor-TEE-nah deh lah DOO-chah)

Use this product.

Use este producto. (OO-seh EH-steh proh-THOOK-toh)

these rags


a sponge

una esponja (oo-nah eh-SPOHN-hah)

65


a wet mop

un trapeador mojado (oon trah-peh-ah-THOR moh-HAH-thoh)

Dry all surfaces.

Seque todas las superficies. (SEH-keh TOH-thahs lahs soo-pehr-FEESE-yehs)

Check the supply of Kleenex.

Cheque la cantidad de Kleenex. (CHEH-keh lah kahn-tee-THAD deh KLEE-neks)

toilet paper

papel higiénico (pah-PELL ee-H’YEH-nee-koh)

soap

jabón (hah-BOHN)

shampoo

champú (chahm-POO)

shower caps

gorras para la ducha (GOR-rahs pah-rah lah DOO-chah)

body lotion

loción para el cuerpo (loh-S’YOHN pah-rah el KWEHR-poh)

Final Tasks These are the last things to be done to get the room ready for the next guest. Close the windows.

Cierre las ventanas. (S’YEHR-reh lahs ben-TAH-nahs)

Close the curtains.

Cierre las cortinas. (S’YEHR-reh lahs kor-TEE-nahs)

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Draw the drapes halfway.

Deje las cortinas gruesas entreabiertas. (DEH-heh lahs kor-TEE-nahs gr’WESSahs ehn-treh-ah-B’YEHR-tahs)

Check the closet.

Cheque la guardarropa. (CHEH-keh lah gwahr-dahr-ROH-pah)

bureau drawers

los cajones de la cómoda (lohs kah-HOH-ness deh lah KOH-moh-thah)

Turn on the air conditioner.

Encienda el acondicionador de aire. (en-S’YEN-dah el ah-kohn-dees’yon-ah-thor deh EYE-reh)

Set the air conditioning at medium.

Ponga el aire acondicionado a una temperatura moderada. (POHNG-gah el EYE-reh ah-kohndeese-yoh-NAH-thoh ah oo-nah tem-peh-rah-TOO-rah moh-theh-RAH-thah)

heating unit

la calefacción (lah kah-lee-fahk-S’YOHN)

high

alta (AHL-tah)

low

baja (BAH-hah)

Turn off the air-conditioner.

Apague el acondicionador de aire. (ah-PAH-geh el ah-kohn-dees’yon-ah-thor deh EYE-reh)

Place fresh fruit in the basket.

Coloque frutas en la cesta. (koh-LOH-keh FROO-tahs en lah SEH-stah)

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Place chocolates on the pillow.

Ponga chocolates sobre la almohada. (POHNG-gah choh-koh-lah-tess soh-breh lah ahl-moh-AH-thah)

Hang the “Do not Disturb” sign on the inside doorknob.

Cuelgue el letrero de “No estorbar” en la perilla interior de la puerta. (KWELL-geh el leh-TREH-roh deh no ehs-tor-BAHR en lah peh-REE-yah een-tehr-YOR deh lah PWEHR-tah)

Interacting with Guests Here you will find phrases for explaining your policies regarding the interaction of the cleaning staff with guests. The Spanish word for guest is the same for a male or female, but el or la indicate whether the guest is a male or female: the guest (male)

el huésped (el WESS-ped)

the guest (female)

la huésped (lah WESS-ped)

the guests (all male or mixed group) los huéspedes (lohs WESS-peh-thess) the guests (female)

las huéspedes (lahs WESS-peh-thess)

Be courteous to the guests at all times.

Siempre trate a los huéspedes con cortesía. (S’YEM-preh TRAH-teh ah lohs WESS-peh-thess kohn kor-teh-SEE-ah)

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Knock before entering a room.

Toque a la puerta antes de entrar en una habitación. (TOH-keh ah lah P’WEHR-tah ahn-tess deh en-TRAR en oo-nah ah-bee-tah-S’YOHN)

Leave the door open when in the room with a guest.

Deje abierta la puerta cuando esté en la habitación con un huésped. (DEH-heh ah-b’YEHR-tah lah P’WEHRtah kwahn-doh eh-STEH en lah ah-bee-tah-S’YOHN kohn oon WESS-ped)

If a guest is in the room when you enter . . .

Si un huésped está en la habitación cuando usted entre... (see oon WESS-ped eh-STAH en lah ah-bee-tah-S’YOHN kwahn-doh oo-STED en-treh)

say “I’m sorry” and leave immediately.

diga “I’m sorry” y salga inmediatamente. (DEE-gah “I’m sorry” ee SAHLgah een-meh-TH’YAH-tahmen-teh)

If the guest does not leave before 11 A.M. . . .

Si el huésped no sale antes de las once de la mañana... (see el WESS-ped noh-SAH-leh ahn-tess deh lahs OHN-seh deh lah mahn-YAH-nah)

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ask your supervisor for instructions.

pídale instrucciones a su supervisor. (PEE-thah-leh een-strookS’YOH-ness ah soo soo-pehr-bee-SOR)

do not clean the room.

no limpie la habitación. (NOH LEEMP-yeh lah ah-bee-tah-S’YOHN)

clean the room in the afternoon.

limpie la habitación en la tarde. (LEEMP-yeh lah ah-bee-tahS’YOHN en lah TAR-deh)

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Chapter 5 Specific Tasks for the Laundry Unit

T

he word for laundry room in Spanish is literally, “a place for washing.” It’s also the name of the place where laundry can be done comercially.

the laundry room

la lavandería (lah lah-bahn-deh-REE-ah)

Introducing the Work in the Laundry These phrases will explain the kind of work done in the hotel laundry unit. This job requires . . .

Este trabajo requiere... (eh-steh trah-BAH-hoh reh-K’YEH-reh)

lifting heavy loads.

que levante cargas pesadas. (keh leh-BAHN-teh KAHR-gahs peh-SAH-thahs)



lifting as much as 75 pounds

que levante hasta 75 libras (keh leh-BAHN-teh ah-stah seh-TEN-tah ee SEENG-koh LEE-brahs)

pushing heavy carts

que empuje carritos pesados (keh em-POO-heh kahr-REEtohs peh-SAH-thohs)

pulling carts that weigh up to 400 pounds

que jale carritos que pesen hasta 400 libras (keh HAH-leh kah-REE-tohs keh peh-sen ah-stah kwah-trohS’YEN-tas LEE-brahs)

withstanding high temperatures

que aguante temperaturas altas (keh ah-GWAHN-teh tem-pehrah-TOO-rahs AHL-tahs)

bending

que se agache (keh seh ah-GAH-cheh)

kneeling

que se arrodille (keh seh ahr-roh-THEE-yeh)

sorting laundry

que separe la ropa sucia (keh seh-PAH-reh lah roh-pah SOOSE-yah)

marking

que marque la ropa (keh MAR-keh la roh-pah)

folding

doble (DOH-bleh)

wrapping

envuelva (en-B’WELL-bah)

packing

empaque (em-PAH-keh)

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Specific Tasks for the Laundry Unit

distributing

distribuya (dee-stree-BOO-yah)

weighing

pese (PEH-seh)

recording

anote (ah-NOH-teh)

using large machines

que use máquinas industriales (keh OO-seh MAH-kee-nahs een-doos-TR’YAH-less)

Operating Laundry Machines Here are instructions for using different machines in the laundry unit. You could refer to any one of them as: the machine

la máquina (lah MAH-kee-nah)

The Washing Machines washing machine

la máquina de lavar (lah MAH-kee-nah deh lah-BAHR)

Separate the laundry by category.

Separe la ropa sucia por categoría. (seh-PAH-reh lah roh-pah SOOSE-yah por kah-teh-goh-REE-ah)

Put the bedding in this / that basket.

Ponga la ropa de cama en esta / esa canasta. (POHNG-gah lah ROH-pah deh KAH-mah en EH-stah / EH-sah kah-NAH-stah)

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sheets

las sábanas (lahs SAH-bah-nahs)

pillow cases

las fundas (lahs FOON-dahs)

blankets

las frazadas (lahs frah-SAH-thahs)

towels

las toallas (lahs toh-AH-yahs)

table linen

la mantelería (lah mahn-teh-leh-REE-ah)

tablecloths

los manteles (lohs mahn-TEH-less)

napkins

las servilletas (lahs sehr-bee-YEH-tahs)

uniforms

los uniformes (lohs oo-nee-FOR-mess)

individual guest’s personal laundry

la ropa personal de los huéspedes (lah ROH-pah pehr-soh-NAHL deh lohs WESS-peh-thess)

Inspect linen for stains.

Cheque si hay manchas en la ropa blanca. (CHEH-keh see eye MAHN-chahs en lah ROH-pah BLAHNG-kah)

tears

roturas (roh-TOO-rahs)

holes

agujeros (ah-goo-HEH-rohs)

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Treat blood stains with cold water.

Use agua fría para quitar las manchas de sangre. (OO-seh AH-gwah FREE-ah pah-rah kee-TAHR lahs MAHN-chahs deh SAHNG-greh)

Spray stains with this product.

Use este producto para quitar manchas. (OO-seh EH-steh proh-THOOK-toh pah-rah kee-TAHR MAHN-chahs)

Fill the machine with dirty sheets to this level.

Llene la máquina hasta aquí con sábanas sucias. (YEH-neh lah MAH-kee-nah AH-stah ah-KEE kohn SAH-bah-nahs SOOSE-yahs)

Use hot water.

Use agua caliente. (OO-seh AH-gwah kahl-YEN-teh)

cold water

agua fría (AH-gwah FREE-ah)

Turn on the hot water.

Abra la llave del agua caliente. (AH-brah lah YAH-beh del AH-gwah kahl-YEN-teh)

Measure and add detergent.

Mida y agregue detergente. (MEE-thah ee ah-GREH-geh deh-tehr-HEN-teh)

bleach

lejía (leh-HEE-ah)

fabric softener

suavizante de telas (swah-bee-SAHN-teh deh TEH-lahs)

this product

este producto (EH-steh proh-THOOK-toh)

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Set the cycle.

Seleccione el programa de lavado. (seh-lek-S’YOH-neh el proh-GRAHmah deh lah-BAH-thoh)

Set the size of the load.

Seleccione el tamaño de la tanda. (seh-lek-S’YOH-neh el tah-MAHN-yoh deh lah TAHN-dah)

Set the timer.

Ponga el reloj. (POHNG-gah el reh-LOH)

Close the door.

Cierre la puerta. (S’YEHR-reh lah P’WEHR-tah)

lid

la tapa (lah TAH-pah)

Push the dial in.

Empuje el indicador para dentro. (em-POO-heh el een-dee-kah-THOR pah-rah THEN-troh)

Turn the dial to the right.

Gire el indicador a la derecha. (HEE-reh el een-dee-kah-THOR ah lah deh-REH-chah)

Go to “start.”

Pare donde indica “start”. (PAH-reh dohn-deh een-DEE-kah “START”)

Pull the dial out.

Jale el indicador. (HAH-leh el een-dee-kah-THOR)

The machine will start.

La máquina se pondrá en marcha. (lah MAH-kee-nah seh pohn-DRAH en MAR-chah)

When the machine is running . . .

Cuando la máquina esté en marcha... (kwahn-doh lah MAH-kee-nah eh-STEH en MAHR-chah)

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the machine will be very hot.

la máquina estará caliente. (lah MAH-kee-nah eh-stah-RAH kahl-YEN-teh)

do not touch the machine.

no toque la máquina. (NOH TOH-keh lah MAH-kee-nah)

do not open the machine door.

no abra la puerta de la máquina. (NOH AH-brah lah PWEHR-tah deh lah MAH-kee-nah)

When the cycle is completed . . .

Cuando el programa se haya terminado... (kwahn-doh el proh-GRAH-ma seh ah-yah tehr-mee-NAH-thoh)

remove the items from the machine.

saque los artículos de la máquina. (SAH-keh lohs ahr-TEE-koo-lohs deh lah MAH-kee-nah)

put the items in a basket.

ponga los artículos en una canasta. (POHNG-gah lohs ahr-TEEkoo-lohs en oo-nah kah-NAH-stah)

transfer the articles to a dryer.

pase los artículos a una secadora. (PAH-seh lohs ahr-TEE-koo-lohs ah oo-nah seh-kah-THOR-ah)

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The Dryers Load the wet articles into the dryer.

Ponga los artículos mojados en la secadora. (POHNG-gah lohs ahr-TEE-koo-lohs moh-HAH-thohs en lah seh-kah-THOR-ah)

Set the temperature.

Seleccione la temperatura deseada. (seh-lek-S’YOH-neh lah tem-peh-rahTOO-rah deh-seh-AH-thah)

Set the timer.

Ponga el reloj. (POHNG-gah el reh-LOH)

Push the button to start the machine.

Apriete el botón para encender la máquina. (ah-PR’YEH-teh el boh-TOHN pah-rah en-sen-DEHR lah MAH-kee-nah)

When the cycle ends . . .

Cuando se termine el programa... (kwahn-doh seh tehr-MEE-neh el proh-GRAH-mah)

remove all the items.

saque todos los artículos. (SAH-keh TOH-thohs lohs ahr-TEE-koo-lohs)

place the items in a basket.

ponga los artículos en una canasta. (POHNG-gah lohs ahr-TEEkoo-lohs en oo-nah kah-NAH-stah)

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Put the basket on the

Ponga la canasta en la cinta

conveyor belt.

transportadora. (POHNG-gah lah kah-NAH-stah en lah SEEN-tah trans-por-tah-THOR-ah)

Take the items to a linen presser.

Lleve los artículos a una planchadora. (YEH-beh lohs ahr-TEE-koolohs ah oo-nah plahn-chah-THOR-ah)

table linen ironer

planchadora de mantelería (plahn-chah-THOR-ah deh mahn-teh-leh-REE-ah)

towel folder

dobladora de toallas (doh-blah-THOR-ah deh toh-AH-yahs)

sheet

sábanas (SAH-bah-nahs)

blanket

frazadas (frah-SAH-thahs)

napkin

servilletas (sehr-bee-YEH-tahs)

The Pressing and Folding Machines Be careful.

Tenga mucho cuidado. (TENG-gah MOO-choh kwee-THAH-thoh)

The machines are very hot.

Las máquinas están muy calientes. (lahs MAH-kee-nahs eh-STAHN M’WEE kahl-YEN-tess)

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Do not touch the machines.

No toque las máquinas. (NOH TOH-keh lahs MAH-kee-nahs)

Adjust the machine to your height.

Ajuste la máquina a su altura. (ah-HOO-steh lah MAH-kee-nah ah soo ahl-TOO-rah)

To operate the linen feeder . . .

Para operar el alimentador... (pah-rah oh-peh-RAHR el ah-lee-men-tah-THOR)

loosen the fabric, like this.

suelte la tela, así. (SWELL-teh lah TEH-lah ah-SEE)

untangle

desenrede (dess-en-REH-theh)

grab

agarre (ah-GAHR-reh)

feed

introduzca (een-troh-DOOSE-kah)

find a corner

busque una punta del artículo (BOOSE-keh oo-nah POON-tah del ar-TEE-koo-loh)

mark

marque (MAHR-keh)

feed the corner into the machine

introduzca la punta en la máquina (een-troh-DOOSE-kah lah POON-tah en lah MAH-kee-nah)

feed the articles into the ironers

introduzca los artículos en las planchadoras (een-troh-DOOSE-kah lohs ahr-TEE-koo-lohs en lahs plahn-chah-THOR-ahs)

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evenly space the articles

espacie los artículos

on the feeder ribbon

uniformemente en la cinta de alimentación (eh-SPAHS-yeh lohs ahr-TEEkoo-lohs oo-nee-for-mehMEN-teh en lah SEEN-tah deh ah-lee-men-tahS’YOHN)

guide

guíe (GHEE-eh)

smooth wrinkles

alise las arrugas (ah-LEE-seh lahs ahr-ROO-gahs)

If the machine jams . . .

Si la máquina se tranca... (see lah MAH-kee-nah seh TRAHNG-kah)

push this button.

apriete este botón. (ah-PR’YEH-teh eh-steh boh-TOHN)

remove the jammed piece.

saque el artículo atascado. (SAH-keh el ahr-TEE-koo-loh ah-tahs-KAH-thoh)

re-insert the piece into machine.

meta el artículo en la máquina de nuevo. (MEH-tah el ar-TEE-koo-loh en lah MAH-kee-nah deh N’WEH-boh)

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Stacking and Packing Finished Items These phrases will help you explain to your staff what they should do with the laundry after it is washed, dried, ironed, and folded. Stack the folded items, like this.

Apile los artículos doblados, así. (ah-PEE-leh lohs ahr-TEE-koo-lohs doh-BLAH-thohs ah-SEE)

Wrap the guests’ clothing.

Envuelva la ropa de los huéspedes. (en-B’WELL-bah lah ROH-pah deh lohs WESS-peh-thess)

Hang it.

Cuélguela. (KWELL-geh-lah)

Place it in a plastic bag.

Colóquela en una bolsa de plástico. (koh-LOH-keh-lah en oo-nah BOHL-sah deh PLAH-stee-koh)

Send it to the distributor.

Mándela al destribuidor. (MAHN-deh-lah ahl dee-stree-b’wee-THOR)

Place it on the cart.

Póngala en el carrito. (POHNG-gah-lah en el kar-REE-toh)

Laundry Room Maintenance Some of your workers will be asked to keep the laundry room in working order. These phrases will help you explain the details. Monitor the supplies.

Cheque la cantidad de productos que se usan. (CHEH-keh lah kahn-tee-THAD deh proh-THOOK-tohs keh seh O-sahn)

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Order the supplies, as necessary.

Ordene los productos cuando sea necesario. (or-theh-neh lohs proh-THOOK-tohs kwahn-doh seh-ah neh-seh-SAHR-yoh)

Clean the machine, like this.

Limpie la máquina, así. (LEEMP-yeh lah MAH-kee-nah ah-SEE)

the lint filters

los filtros (lohs FEEL-trohs)

these parts of the machine

estas partes de la máquina (EH-stahs PAR-tehs deh lah MAH-kee-nah)

Replace the filter bags.

Cambie las bolsas del filtro. (KAHM-b’yeh lahs BOHL-sahs del FEEL-troh)

Report to your supervisor needed repairs.

Informe a su supervisor sobre reparaciones necesarias. (een-FOR-meh ah soo soo-pehr-beeSOR soh-breh reh-pah-rah-S’YOHness neh-seh-SAHR-yahs)

unsafe conditions

condiciones peligrosas (kohn-dee-S’YOH-ness peh-lee-GROH-sahs)

damaged linen

ropa blanca dañada (roh-pah BLAHNG-kah dahn-YAH-thah)

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Chapter 6 Specific Instructions for Kitchen and Food Service Staff

I

n this section, you will find phrases for explaining to your employees how your kitchen and restaurant service works.

Working in the Kitchen These phrases will help you introduce the kitchen and kitchen chores to your employees. In Spanish, the words that refer to cooking are very similar: to cook

cocinar (koh-see-NAHR)

the cook

el cocinero / la cocinera (el koh-see-NEH-roh / lah koh-see-NEH-rah)

the cuisine

la cocina (lah koh-SEE-nah)

the kitchen

la cocina (lah koh-SEE-nah)



Consider this tongue-twister: The cook cooks Chinese food in the kitchen.

La cocinera cocina cocina china en la cocina.

Getting Ready to Work The word for boss in Spanish is the same as the word for chef: the boss / the chef

el jefe / la jefa (el HEH-feh / lah HEH-fah)

The chef could also be called:

el cocinero / la cocinera principal (el koh-see-NEH-roh / lah koh-seeNEH-rah preen-see-PAHL)

The chef is in charge of the kitchen.

El cocinero principal es el jefe de la cocina. (el koh-see-NEH-roh preen-see-PAHL es el HEH-feh deh lah koh-SEE-nah)

Follow all instructions given by the chef.

Siga las instrucciones del jefe. (SEE-gah lahs een-strook-SYOH-ness del HEH-feh)

your supervisor

de su supervisor (deh soo soo-pehr-bee-SOR)

Wash your hands as soon as you enter the kitchen.

Lávese las manos en cuanto entre en la cocina. (LAH-beh-seh lahs MAH-nohs en kwahn-toh en-treh en lah koh-SEE-nah)

every time

cada vez que (KAH-thah BESS keh)

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Specific Instructions for Kitchen and Food Service Staff

after handling raw meat or meat products

después de tocar la carne cruda o los productos cárnicos (dess-PWESS deh toh-KAHR lah KAHR-neh KROO-thah oh lohs proh-THOOK-tohs KAHR-nee-kohs)

before preparing salads

antes de preparar las ensaladas (ahn-tess deh preh-pah-RAHR lahs en-sah-LAH-thahs)

fruit

las frutas (lahs FROO-tahs)

Wear a hairnet.

Lleve una redecilla. (YEH-beh oo-nah reh-theh-SEE-yah)

a cap

una gorra (oo-nah GOR-rah)

plastic gloves

guantes de plástico (GWAHN-tess deh PLAHstee-koh)

a uniform

un uniforme (oon oo-nee-FOR-meh)

an apron

un delantal (oon deh-lahn-TAHL)

Preparing Food Wash this / these.

Lave esto / estos. (LAH-beh EH-stoh / EH-stohs)

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Peel the fruit.

Pele la fruta. (PEH-leh lah FROO-tah)

vegetables

los vegetales (lohs beh-heh-TAH-less)

shrimp

los camarones (lohs kah-mah-ROH-ness)

Cut it in thick slices.

Córtelo en rodajas gruesas. (KOR-teh-loh en roh-THAH-hahs GR’WESS-ahs)

thin

finas (FEE-nahs)

Chop this in large chunks

Corte esto en trozos grandes. (KOR-teh EH-stoh en troh-sohs GRAHN-dess)

this size

de este tamaño (deh EH-steh tah-MAHN-yoh)

small

pequeños (peh-KEN-yohs)

fine

finos (FEE-nohs)

Remove this part.

Saque esta parte. (SAH-keh EH-stah PAHR-teh)

Leave that part.

Deje esa parte. (DEH-heh EH-sah PAHR-teh)

Marinate it.

Déjelo en adobo. (DEH-heh-loh en ah-THOH-boh)

Refrigerate it for twenty-four hours. Déjelo en el refrigerador por veinticuatro horas. (DEH-heh-loh en el reh-free-heh-rahTHOR por bayn-tee-KWAH-troh OH-rahs)

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Put it in the freezer.

Póngalo en el congelador. (POHNG-gah-loh en el kohn-heh-lah-THOR)

Take it out of the freezer.

Sáquelo del congelador. (SAH-keh-loh del kohn-heh-lah-THOR)

refrigerator

del refrigerador (del reh-free-heh-rah-THOR)

Let it defrost.

Deje que se descongele. (DEH-heh keh seh dess-kohn-HEH-leh)

cool

que se enfríe (keh seh en-FREE-eh)

Utensils for Preparing Food Use this knife.

Use este cuchillo. (OO-seh eh-steh koo-CHEE-yoh)

this fork

este tenedor (eh-steh teh-neh-THOR)

this spoon

esta cuchara (eh-stah koo-CHAH-rah)

this bowl

este tazón (eh-steh tah-SOHN)

this utensil

este utensilio (eh-steh oo-ten-SEEL-yoh)

the grater

el rallador (el rah-yah-THOR)

the peeler

el pelapapas (el peh-lah-PAH-pahs)

the mixer

la batidora (lah bah-tee-THOR-ah)

89


the blender

el batidor (el bah-tee-THOR)

a chopper

una picadora (oo-nah pee-kah-THOR-ah)

a bread slicer

una máquina rebanadora (oo-nah MAH-kee-nah reh-bah-nah-THOR-ah)

a meat slicer

una máquina de cortar fiambre (oo-nah MAH-kee-nah deh kor-tahr F’YAM-breh)

a colander

un colador (oon koh-lah-THOR)

a strainer

un escurridor (oon eh-skoo-ree-THOR)

a sifter

un tamiz (oon tah-MEESE)

a rolling pin

un rodillo (oon roh-THEE-yoh)

Cooking Put the pot on the stove.

Ponga la olla en la estufa. (POHNG-gah lah OH-yah en lah eh-STOO-fah)

in the oven

en el horno (en el OR-noh)

at low heat

a una temperatura baja (ah oo-nah tem-peh-rah-toorah BAH-hah)

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lower

más baja (MAHS BAH-hah)

medium

medio alta (MEH-th’yoh AHL-tah)

high

alta (AHL-tah)

higher

más alta (MAHS AHL-tah)

Add a little oil

Añada un poco de aceite. (ahn-YAH-thah oon poh-koh deh ah-SAY-teh)

less

menos (MEH-nohs)

more

más (MAHS)

these ingredients

estos ingredientes (EH-stohs een-greh-TH’YENtess)

the butter

la mantequilla (lah mahn-teh-KEE-yah)

the vegetables

los vegetales (los beh-heh-TAH-less)

the meat

la carne (lah KAHR-neh)

the fish

el pescado (el pess-KAH-thoh)

the breadcrumbs

las migas de pan (lahs MEE-gahs deh PAHN)

the milk

la leche (lah LEH-cheh)

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the eggs

los huevos (lohs WEH-bohs)

the oil

el aceite (el ah-SAY-teh)

the vinegar

el vinagre (el bee-NAH-greh)

these herbs

estas hierbas (eh-stahs YEHR-bahs)

this spice

esta especia (eh-stah eh-SPESS-yah)

this seasoning

este condimento (eh-steh kohn-dee-MEN-toh)

salt and pepper

sal y pimienta (SAHL ee peem-YEN-tah)

Cook it for twenty minutes.

Cocínelo por veinte minutos. (koh-SEE-neh-loh por BAYN-teh mee-NOO-tohs)

Stir it constantly.

Remuévalo constantemente. (reh-M’WEH-bah-loh kohn-stahn-teh-MEN-teh)

occasionally

de vez en cuando (de BESS en KWAHN-doh)

Put it in the oven.

Póngalo en el horno. (POHNG-gah-loh en el OR-noh)

in the toaster

en el tostador (en el toh-stah-THOR)

on the stove

en la estufa (en lah eh-STOO-fah)

Take it out of the oven.

Sáquelo del horno. (SAH-keh-loh del OR-noh)

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off the stove

de la estufa (deh lah eh-STOO-fah)

Bake it for forty minutes.

Cocínelo en el horno por cuarenta minutos. (koh-SEE-neh-loh en el OR-noh por kwah-REN-tah mee-NOO-tohs)

Roast it at 350 degrees F.

Cocínelo en el horno a 350 grados F. (koh-SEE-neh-loh en el OR-noh ah tress-YEN-tohs seeng-KWEN-tah grah-thohs EH-feh)

Broil it.

Áselo a la parrilla. (AH-seh-loh ah lah pahr-REE-yah)

Boil it.

Hiérvalo. (YEHR-bah-loh)

Braise it.

Estófelo. (eh-STOH-feh-loh)

Fry it.

Fríalo. (FREE-ah-loh)

Baking Break the eggs into a bowl.

Rompa los huevos en un tazón. (ROHM-pah lohs WEH-bohs en oon tah-SOHN)

Separate the eggs.

Separe los huevos. (seh-PAH-reh lohs WEH-bohs)

Beat the eggs.

Bata los huevos. (BAH-tah lohs WEH-bohs)

egg yolks

las yemas (lahs YEH-mahs)

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egg whites

las claras (lahs KLAH-rahs)

cream

la crema (lah KREH-mah)

Mix the ingredients.

Mezcle los ingredientes. (MESS-kleh lohs een-greth-YEN-tes)

Make a cake.

Haga un pastel. (AH-gah oon pah-STEL)

cookies

galletas (gah-YEH-tahs)

Cream the butter and sugar.

Mezcle bien la mantequilla y el azúcar. (MESS-kleh B’YEN lah mahn-teh-KEEyah ee el ah-SOO-kahr)

Sift the flour.

Tamice la harina. (tah-MEE-seh lah ah-REE-nah)

Add flour.

Añada harina. (ahn-YAH-thah ah-REE-nah)

eggs

huevos (WEH-bohs)

liquids

líquidos (LEE-kee-thohs)

the other ingredients

los otros ingredientes (lohs oh-trohs een greth-YENtess)

Butter the baking pans, like this.

Unte los moldes con mantequilla, así. (OON-teh lohs MOHL-dess kohn mahn-teh-KEE-yah ah-SEE)

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Pour the batter into the pans.

Vierta la masa a los moldes. (B’YEHR-tah lah MAH-sah ah lohs MOHL-dess)

Make the dough.

Haga la masa. (AH-gah lah MAH-sah)

Roll out the dough.

Estire la masa. (eh-STEE-reh lah MAH-sah)

Let it sit for thirty minutes.

Déjela por treinta minutos. (DEH-heh-lah por TRAYN-tah mee-NOO-tohs)

Arranging Food on Plates and Garnishing Place the prepared food on a platter.

Coloque la comida preparada en una fuente. (koh-LOH-keh lah koh-MEE-thah preh-pah-rah-thah en oo-nah FWEN-teh)

individual plates

platos individuales (PLAH-tohs een-dee-beetheWAH-less)

Measure the servings.

Mida las porciones. (MEE-thah lahs por-S’YOH-ness)

Do it like this.

Hágalo así. (AH-gah-loh ah-SEE)

Garnish with this.

Decore con esta guarnición. (deh-KOH-reh kohn eh-stah wahr-nee-S’YOHN)

parsley

perejil (peh-reh-HEEL)

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mint leaves

hojas de menta (OH-hahs deh MEN-tah)

lemon wedges

trozos de limón (troh-sohs deh lee-MOHN)

Emergencies If . . .

Si… (SEE) you cut your finger

se corta el dedo (seh KOR-tah el DEH-thoh)

burn yourself

se quema (seh KEH-mah)

slip and fall

se resbala y se cae (seh res-BAH-lah ee seh KAH-eh)

have an accident

tiene un accidente (T’YEH-neh oon ahk-see-THEN-teh)

spill something

derrama algo (dehr-RAH-mah AHL-goh)

break something

se le rompe algo (seh leh ROHM-peh AHL-goh)

report it to your supervisor.

informe a su supervisor de lo sucedido. (een-FOR-meh ah soo soo-pehr-beeSOR deh loh soo-seh-THEE-thoh)

get help right away.

pida ayuda en seguida. (PEE-thah ah-YOO-thah en seh-GHEE-thah)

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clean up right away.

límpielo en seguida. (LEEMP-yeh-loh en seh-GHEE-thah)

place a sign if the floor is wet.

coloque un letrero si el suelo está mojado. (koh-LOH keh oon leh-TREH-roh see el SWEH-loh eh-stah moh-HAH-thoh)

If you . . .

Si usted... (SEE oo-STED)

see insects

ve insectos (BEH een-SEK-tohs)

cockroaches

cucarachas (koo-kah-RAH-chahs)

a mouse

un ratón (oon rah-TOHN)

a rat

una rata (oo-nah RAH-tah)

other pests

otro animal indeseable (OH-troh ah-nee-MAHL een-deh-seh-AH-bleh)

tell your supervisor right away.

dígaselo a su supervisor en seguida. (DEE-gah-seh-loh ah soo soo-pehrbee-SOR en seh-GHEE-thah)

Kitchen Maintenance The following phrases are for indicating how to keep the kitchen clean and functioning efficiently.

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Organizing the Kitchen Organize the work area.

Organice el área de trabajo. (or-gah-NEE-seh el AH-reh-ah de trah-BAH-hoh)

Put everything in its place.

Ponga las cosas en su lugar. (POHNG-gah lahs KOH-sahs en soo loo-GAHR)

Monitor the pantry supplies.

Cheque que hay suficientes provisiones en la despensa. (CHEH-keh keh eye soo-fee-S’YENtehs proh-bee-S’YOH-ness en lah dess-PEN-sah)

Sweep the kitchen floor after each meal period.

Barra el suelo de la cocina después de cada comida. (BAHR-rah el SWEH-loh deh lah koh-SEE nah dess-PWESS deh KAH-thah koh-MEE-thah)

Mop the floor after . . .

Pase el trapeador mojado por el piso después de... (PAH-seh el trah-peh-ah-THOR moh-HAH-thoh por el PEE-soh dess-pwess deh)

any spill

derramar algo sobre el piso (dehr-rah-MAHR ahl-goh soh-breh el PEE-soh)

Washing Dishes Wash the dishes.

Lave los platos. (LAH-beh lohs PLAH-tohs)

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To operate the dishwasher . . .

Para operar el lavaplatos... (pah-rah oh peh-RAHR el lah-bah-PLAH-tohs)

place the dishes in the machine, like this.

coloque los platos en la máquina, así. (koh-LOH-keh lohs PLAH-tohs en lah MAH-kee-nah ah-SEE)

cups

las tazas (lahs TAH-sahs)

serving dishes

las fuentes (lahs FWEN-tess)

china

la vajilla (lah bah-HEE-yah)

silverware

los cubiertos (lohs koob-YEHR-tohs)

pots and pans

las ollas y las sartenes (lahs OH-yahs ee lahs sahr-TEN-ess)

cooking utensils

los utensilios (lohs oo-ten-SEEL-yohs)

When the cycle is finished . . .

Cuando el programa se termine... (kwahn-doh el proh-GRAH-mah seh tehr-MEE-neh)

place the clean dishes on the storage rack

coloque los platos limpios en el estante. (koh-LOH-keh lohs PLAH-tohs LEEMP-yohs en el eh-STAHN-teh)

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Wipe the machine clean.

Limpie la máquina con un trapo. (LEEMP-yeh lah MAH-kee-nah kohn oon TRAH-poh)

Clean the machine.

Limpie la máquina. (LEEMP-yeh lah MAH-kee-nah)

Monitor the chemical supples.

Fíjese en la cantidad de productos químicos disponibles. (FEE-heh-seh en lah kahn-tee-THAD deh proh-THOOK-tohs KEE-meekohs dees-poh-NEE-bless)

the water temperature of the dishwasher

la temperatura del agua del lavaplatos (lah tem-peh-rah-too-rah del AH-gwah del lah-bah-PLAH-tohs)

Disposing of Garbage Put all garbage here.

Ponga los restos de la comida aquí. (POHNG-gah lohs REH-stohs deh lah koh-MEE-thah ah-KEE)

grease

la grasa (lah GRAH-sah)

chemicals

los productos químicos (lohs proh-THOOK-tohs KEE-mee-kohs)

trash

la basura (lah bah-SOO-rah)

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Put it in this bin.

Póngala en este basurero. (POHNG-gah-lah en EH-steh bah-soo-REH-roh)

bag

esta bolsa (EH-stah BOHL-sah)

Close the garbage bags with plastic ties.

Cierre las bolsas con cierres de plástico. (S’YEHR-reh lahs BOHL-sahs kohn S’YEHR-ress deh PLAH-stee-koh)

Clean the trash cans.

Limpie los basureros. (LEEMP-yeh lohs bah-soo-REH-rohs)

Take the garbage containers to the dump.

Lleve los contenedores de basura al tiradero. (YEH-beh lohs kohn-teh-neh-THORess deh bah-SOO-rah ahl tee-rah-THEH-roh)

Recycle these items.

Recicle estas cosas. (reh-SEE-kleh eh-stahs KOH-sahs)

Put items for recycling here.

Ponga aquí los artículos para el reciclaje. (POHNG-gah ah-kee lohs ahr-TEEkoo-lohs pah-rah el reh-see-KLAH-heh)

in this basket

en esta canasta (en EH-stah kah-NAH-stah)

box

caja (KAH-hah)

bag

bolsa (BOHL-sah)

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Food Service Great food service is an earmark of a good hotel. These phrases will help you ensure that your policies are carried out.

Room Service Put these items on the cart.

Ponga estas cosas en la carretilla. (POHNG-gah eh-stahs KOH-sahs en lah kahr-reh-TEE-yah)

Check to see if the tray includes

Cheque que hay servilletas para

napkins for each guest

todos los huéspedes de la

in the room.

habitación. (CHEH-keh keh eye sehr-bee-YEHtahs pah-rah toh-thos lohs WESS-peh-thess deh lah ah-bee-tah-S’YOHN)

a knife

un cuchillo (oon koo-CHEE-yoh)

a fork

un tenedor (oon teh-neh-THOR)

a spoon

una cuchara (oo-nah koo-CHAH-rah)

salt and pepper

sal y pimienta (sahl ee peem-YEN-tah)

water

agua (AH-gwah)

water glasses

vasos para agua (BAH-sohs pah-rah AH-gwah)

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Be careful not to spill anything.

Cuidado de no derramar nada. (kwee-THAH-thoh deh noh dehr-rah-MAHR NAH-thah)

Make sure everything is on a flat surface.

Asegúrese de que todo esté en una superficie plana. (ah-seh-GOO-reh-seh deh keh toh-thoh eh-STEH en oo-nah soo-pehr-FEESE-yeh PLAH-nah)

Take the cart to Room 302.

Lleve la carretilla a la habitición 302. (YEH-beh lah kahr-reh-TEE-yah ah lah ah-bee-tah-S’YOHN TRESS SEH-roh DOHS)

Use the service elevator.

Use el ascensor de servicio. (OO-seh el ah-sen-SOR deh sehr-BEESE-yoh)

If you spill something, return to the kitchen for a replacement.

Si algo se derrama, vuelva a la cocina para reemplazarlo. (see AHL-goh seh deh-RAH-mah B’WELL-bah ah lah koh-SEE-nah pah-rah reh-em-plah-SAHR-loh)

Knock on the guest’s door.

Toque a la puerta del huésped. (TOH-keh ah lah P’WEHR-tah del WESS-ped)

Say “Room Service.”

Diga “Room Service”. (DEE-gah “Room Service”)

Be courteous to the guest.

Sea cordial con el huésped. (SEH-ah kord-YAHL kohn el WESS-ped)

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Push the cart into the room.

Entre al cuarto con la carretilla. (EN-treh ahl KWAHR-toh kohn lah kahr-reh-TEE-yah)

Put the tray on the table.

Ponga la bandeja en la mesa. (POHNG-gah lah bahn-deh-hah en lah MEH-sah)

Ask “Is your order correct?”

Pregunte “Is your order correct?” (pre-GOON-teh “Is your order correct?”)

If there is a mistake, return to the kitchen for a replacement.

Si hay un error, vuelva a la cocina para hacer el cambio. (see eye-oon ehr-ROR B’WELL-bah ah lah koh-SEE-nah pah-rah ah-SEHR el KAHMB-yoh)

say “I’m very sorry.”

diga “I’m very sorry”. (DEE-gah “I’m very sorry”)

Leave promptly.

Salga en seguida. (SAHL-gah en seh-GHEE-thah)

When the guests have finished eating . . .

Cuando los huéspedes hayan terminado de comer... (kwahn-doh lohs WESS-peh-thess EYE-ahn tehr-mee-NAH-thoh deh koh-MEHR)

Retrieve the food and beverage trays. Return the trays to the kitchen.

Recoja las bandejas. (reh-KOH-hah lahs bahn-deh-hahs) Devuelva las bandejas a la cocina. (deh-B’WELL-bah lahs bahn-deh-hahs ah lah koh-SEE-nah)

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Report any problems to your supervisor.

Reporte cualquier problema a su supervisor. (reh-por-teh kwal-k’YEHR proh-BLEHmah ah soo soo-pehr-bee-SOR)

Banquet Setup In this section you will find phrases that will help you explain how to set up a party room for a banquet. Clear the room of furniture.

Saque todos los muebles del salón. (SAH-keh TOH-thohs lohs M’WEHbless del sah-LOHN)

Sweep the floor.

Barra el piso. (BAHR-rah el PEE-soh)

Mop the floor.

Pase el trapeador por el piso. (PAH-seh el trah-peh-ah-THOR por el PEE-soh)

Report any necessary repairs.

Reporte cualquier cosa que esté rota o que no funcione. (reh-por-teh kwahl-K’YEHR koh-sah keh eh-steh ROH-tah oh keh noh foon-S’YOH-neh)

Set up thirty tables for eight people each.

Ponga treinta mesas para ocho personas cada una. (POHNG-gah TRAYN-tah MEH-sahs pah-rah oh-choh pehr-SOH-nahs kah-thah OO-nah)

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Make sure there are eight chairs at each table.

Cheque que hay a ocho sillas para cada mesa. (CHEH-keh keh EYE-yah OH-choh SEEyahs pa-rah KAH-thah MEH-sah)

Fold the napkins, like this.

Doble las servilletas, así. (DOH-bleh lahs sehr-bee-YEH-tahs ah-SEE)

Set each place with a napkin.

Coloque en cada sitio una servilleta. (koh-LOH-keh en kah-thah SEET-yoh oo-nah sehr-bee-YEH-tah)

a knife


a fork

un tenedor (oon teh-neh-THOR)

a spoon


a salad fork

un tenedor para ensaladas (oon teh-neh-THOR pah-rah en-sah-LAH-thahs)

a dessert spoon

una cuchara para el postre (oo-nah koo-CHAH-rah pahrah el POH-streh)

a water glass

un vaso para agua (oon BAH-soh pah-rah AH-gwah)

two wine glasses

dos copas para vino (DOHS KOH-pahs pah-rah BEE-noh)

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a champagne glass

una copa para champaña (oo-nah KOH-pah pah-rah chahm-PAHN-yah)

a dinner plate

un plato plano (oon PLAH-toh PLAH-noh)

salad

para la ensalada (pah-rah lah en-sah-LAH-thah)

a basket of bread

una cesta con pan (oo-nah SEH-stah kohn PAHN)

a menu

un menú (oon meh-NOO)

a party favor

un recuerdo de la fiesta (oon reh-KWEHR-doh deh lah F’YES-tah)

a company brochure

un folleto de la compañía (oon foh-YEH-toh deh lah kohm-pahn-YEE-ah)

a small vase of flowers

un pequeño arreglo de flores (oon peh-KEN-yoh ahr-REHgloh deh FLOH-ress)

a rose

una rosa (oo-nah ROH-sah)

Place a floral arrangement in the center of the table.

Coloque un arreglo de flores en el centro de la mesa. (koh-LOH-keh oon ahr-REH-gloh deh FLOH-ress en el SEN-troh deh lah MEH-sah)

the table number

el número de la mesa (el NOO-meh-roh deh lah MEH-sah)

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two candlesticks with candles

dos candelabros con velas (DOHS cahn-deh-LAH-brohs kohn BEH-lahs)

Place a sugar bowl on each table.

Coloque un azucarero en cada mesa. (koh-LOH-keh oon ah-soo-kah-REHroh en kah-thah MEH-sah)

salt and pepper shakers

un salero y un pimentero (oon sah-LEH-roh ee oon pee-men-TEH-roh)

a butter dish

una mantequillera (oo-nah mahn-teh-kee-YEH-rah)

ashtrays

ceniceros (seh-nee-SEH-rohs)

matchbooks

libritos de cerillos (lee-BREE-tohs deh seh-REE-yohs)

Fill the water glasses.

Llene los vasos con agua. (YEH-neh lohs BAH-sohs kohn AH-gwah)

Light the candles at seven P.M.

Encienda las velas a las siete de la noche. (en-S’YEN-dah lahs BEH-lahs ah lahs S’YEH-teh deh lah NOH-cheh)

Set up five buffet tables.

Ponga cinco mesas para el bufé. (POHNG-gah SEENG-koh MEH-sahs pah-rah el boo-FEH)

a service table

una mesa de servicio (oo-nah MEH-sah deh sehr-BEE-s’yoh)

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a table for the main courses

una mesa para los platos principales (oo-nah MEH-sah pah-rah lohs PLAH-tohs preen-seePAH-less)

the salads

las ensaladas (lahs en-sah-LAH-thahs)

the desserts

los postres (lohs POH-stress)

coffee and tea

café y té (kah-FEH ee TEH)

a bar

una barra (oo-nah BAHR-rah)

a dance floor

una pista de baile (oo-nah PEE-stah deh BYE-leh)

a bandstand

una plataforma para la banda (oo-nah plah-tah-FOR-mah pah-rah lah BAHN-dah)

Set up the microphones.

Instale los micrófonos. (een-STAH-leh lohs mee-KROH-foh-nohs)

the speakers

los parlantes (lohs pahr-LAHN-tess)

special lighting

las luces especiales (lahs LOO-sess eh-spess-YAH-less)

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Banquet Service Be attentive to the guests’ needs.

Ponga atención a las necesidades de los huéspedes. (POHNG-gah ah-ten-S’YOHN ah lahs neh-seh-see-THAH-thess deh lohs WESS-peh-thess)

Serve all guests at each table within two minutes.

Sirva a todos los huéspedes de cada mesa dentro de dos minutos. (SEER-bah ah toh-thohs lohs WESS-peh-thess deh kah-thah MEH-sah den-troh deh DOHS mee-NOO-tohs)

Serve each guest from the left.

Sirva a cada huésped desde el lado izquierdo. (SEER-bah ah kah-thah WESS-ped des-deh el LAH-tho eese-K’YEHR-doh)

Refill the water glasses often.

Rellene los vasos con agua a menudo. (re-YEH-neh lohs BAH-sohs kohn AH-gwah ah meh-NOO-thoh)

the wine glasses

las copas (lahs KOH-pahs)

the coffee cups

las tazas de café

the tea cups

las tazas de té

(lahs TAH-sahs deh kah-FEH) (lahs TAH-sahs deh TEH) when empty

cuando estén vacías (kwahn-doh eh-STEN bah-SEE-ahs)

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Watch the guests to see if they are finished eating.

Observe a los huéspedes para ver si han terminado de comer. (ohb-SEHR-beh ah lohs WESS-pehthess pah-rah behr see ahn tehrmee-NAH-thoh deh koh-MEHR)

Remove the plates from the right.

Retire los platos desde el lado derecho. (reh-TEE-reh lohs PLAH-tohs des-deh el LAH-thoh deh-REH-choh)

Remove all plates before the next course is served.

Retire todos los platos de la mesa antes de servir el plato siguiente. (reh-TEE-reh TOH-thohs lohs PLAHtohs deh lah MEH-sah ahn-tess deh sehr-BEER el PLAH-toh seeg-YEN-teh)

If someone drops a fork, replace it with a clean one.

Si alguien pierde un tenedor, reemplácelo con uno nuevo. (see ahl-g’yen P’YEHR-deh oon tehneh-THOR reh-em-PLAH-seh-loh kohn oo-noh N’WEH-boh)

knife


spoon


napkin

una servilleta (oo-nah sehr-bee-YEH-tah)

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If there is a spill . . .

Si alguien derrama algo... (see ahl-g’yen dehr-RAH-mah AHL-goh)

clean it up right away.

límpielo en seguida. (LEEMP-yeh-loh en seh-GHEE-thah)

assist the guest with soiled clothing.

ayude al huésped a quitar las manchas de la ropa. (ah-YOO-theh ahl-WESS-ped ah kee-TAHR lahs MAHN-chahs deh lah ROH-pah)

place clean napkins over wet spots.

coloque unas servilletas limpias sobre las manchas mojadas. (koh-LOH-keh oo-nahs sehrbee-YEH-tahs LEEM-p’yahs soh-breh lahs MAHN-chahs moh-HAH-thahs)

Promptly remove the dishes as guests complete each course.

Después que los huéspedes terminen cada plato, retire los platos en seguida. (dess-PWESS keh lohs WESS-pehthess tehr-MEE-nen kah-thah PLAH-toh reh-TEE-reh-lohs PLAH-tohs en seh-GHEE-thah)

Take the dirty dishes to the kitchen right away.

Lleve los platos sucios a la cocina en seguida. (YEH-beh lohs PLAH-tohs SOOSEyohs ah lah koh-SEE-nah en seh-GHEE-thah)

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Work quietly.

Trabaje sin hacer ruido. (trah-BAH-heh seen ah-sehr R’WEE-thoh)

Do not rattle the plates.

No haga ruido con los platos. (NOH AH-gah R’WEE-thoh kohn lohs PLAH-tohs)

glasses

los vasos (lohs BAH-sohs)

silverware

los cubiertos (lohs koob-YEHR-tohs)

Banquet Cleanup When the meeting has concluded . . .

Cuando se haya terminado la reunión... (kwahn-doh seh ah-yah tehr-meeNAH-thoh lah reh-oo-N’YOHN)

reset the banquet room

arregle el salón según las

according to your

instrucciones de su

supervisor’s specifications.

supervisor. (ahr-REH-gleh el sah-LOHN seh-goon lahs een-strookS’YOH-ness deh soo soo-pehr-bee-SOR)

return the used items to the storage closet.

devuelva al armario los artículos utilizados para el banquete. (de-BWELL-bah ahl ahr-MAHRyoh lohs ahr-TEE-koo-lohs oo-tee-lee-SAH-thohs pahrah el bahng-keh-teh)

113


put the room back as it was before.

arregle el salón como estaba antes. (ahr-REH-gleh el sah-LOHN koh-moh eh-stah-bah AHN-tess)

maintain the established cleaning schedule.

mantenga el horario establecido para la limpieza. (mahn-TENG-gah el or-AHR-yoh eh-stah-bleh-SEE-thoh pahrah lah leemp-YEH-sah)

keep the rooms presentable at all times.

mantenga los salones en buen orden en todo momento. (mahn-TENG-gah lohs sah-LOHness en b’wen OR-den en TOH-thoh moh-MEN-toh)

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Chapter 7 Specific Tasks for the Indoor Maintenance Team

I

n this section you will find phrases that deal with the regular maintenance of a hotel.

The English word maintenance has a similar counterpart in Spanish: maintenance

mantenimiento (mahn-teh-nee-M’YEN-toh)

From that, we can make the following expressions: the maintenance of the hotel

el mantenimiento del hotel (el mahn-teh-nee-M’YEN-toh del oh-TELL)

the maintenance team

el equipo de mantenimiento (el eh-KEE-poh deh mahn-teh-neeM’YEN-toh)



Routine Cleaning of Public Rooms Here are some phrases that will help you explain the tasks you expect your cleaning crews to do to routinely to keep the hotel in good shape. Remove all the trash.

Saque toda la basura. (SAH-keh TOH-thah lah bah-SOO-rah)

Empty the ashtrays.

Vacíe los ceniceros. (bah-SEE-eh lohs seh-nee-SEH-rohs)

Wash

Lave (LAH-beh)

Take any used dishes to the kitchen. Lleve los platos usados a la cocina. (YEH-beh lohs PLAH-tohs oo-SAH-thohs ah lah koh-SEE-nah) glasses

los vasos (lohs BAH-sohs)

Vacuum the public halls.

Pase la aspiradora por los pasillos públicos. (PAH-seh lah ah-spee-rah-THOR-ah por lohs pah-SEE-yohs POO-blee-kohs)

conference rooms

los salones para reuniones (lohs sah-LOH-ness pah-rah reh’oon-YOH-ness)

ballrooms

los salones de baile (lohs sah-LOH-ness deh BYE-leh)

elevator floors

los pisos de los ascensores (lohs PEE-sohs deh lohs ah-sen-SOR-ess)

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Specific Tasks for the Indoor Maintenance Team

Mop the elevator floors.

Pase el trapeador por los pisos de los ascensores. (PAH-seh el trah-peh-ah-THOR por lohs PEE-sohs deh lohs ah-sen-SOR-ess)

Dust all the furniture.

Pásele el trapo por todos los muebles. (PAH-seh-leh el TRAH-poh por TOH-thohs lohs M’WEH-bless)

Polish

Lustre (LOOSE-treh)

Wipe the light fixtures.

Límpie las lámparas con un trapo. (LEEMP-yeh lahs LAHM-pah-rahs kohn oon TRAH-poh)

Shine the brass fittings.

Pula los accesorios de bronce. (POO-lah lohs ahk-seh-SOR-yohs deh BROHN-seh)

Wipe off any fingerprints from any surface.

Limpie las huellas digitales de cualquier superficie. (LEEMP-yeh lahs WEH-yahs dee-heeTAH-less deh kwahl-k’yehr soo-pehr-FEESE-yeh)

Inspect the elevators.

Cheque los ascensores. (CHEH-keh lohs ah-sen-SOR-ess)

Wipe the elevator controls.

Limpie los botones de control de los ascensores. (LEEMP-yeh lohs boh-TOH-ness deh kohn-TROHL deh lohs ah-sen-SOR-ess)

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Inspect the public restrooms frequently.

Cheque los baños públicos frecuentemente. (CHEH-keh lohs BAHN-yohs POO-blee-kohs freh-kwen-tehMEN-teh)

Clean the toilets.

Limpie los inodoros. (LEEMP-yeh lohs ee-noh-THOR-ohs)

sinks

los lavabos (lohs lah-BAH-bohs)

Wash the floors.

Lave el piso. (LAH-beh el PEE-soh)

Check the supply of hand soap.

Fíjese en la cantidad de jabón líquido. (FEE-heh-seh en la kahn-tee-THAD deh hah-BOHN LEE-kee-thoh)

paper towels

toallas de papel (toh-AH-yahs deh pah-PELL)

Kleenex

pañuelos de papel (pahn-Y’WEH lohs deh-pah-PELL)

Make sure all surfaces are clean and dry.

Cheque que todas las superficies estén limpias y secas. (CHEH-keh keh toh-thahs lahs soo-pehr-FEESE-yehs eh-STEN LEEMP-yahs ee SEH-kahs)

Tools and Equipment Here are the words and phrases for common cleaning equipment and supplies.

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Maintenance equipment and supplies are kept in the basement.

Los productos y los equipos para el mantenimiento están en el sótano. (lohs proh-THOOK-tohs ee lohs eh-KEE-pohs pah-rah el mahnten-ee-M’YEN-toh eh-stahn en el SOH-tah-noh)

Use this product.

Use este producto. (oo-seh EH-steh proh-THOOK-toh)

this cleaner

este limpiador (eh-steh leemp-yah-THOR)

Windex

Windex (WEEN-deh)

wax

cera (SEH-rah)

floor polish

lustrador de suelos (loose-trah-THOR deh SWEH-lohs)

furniture polish

cera para muebles (SER-rah pah-rah M’WEH-bless)

a wet mop

un trapeador mojado (oon trah-peh-ah-THOR moh-HAH-thoh)

dry

seco (SEH-koh)

a bucket

una cubeta (oo-nah koo-BEH-tah)

the vacuum cleaner

la aspiradora (lah ah-spee-rah-THOR-ah)

these rags


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a damp cloth

un trapo mojado (oon TRAH-poh moh-HAH-thoh)

a dry cloth

un trapo seco (oon TRAH-poh SEH-koh)

a floor polisher

una máquina para encerar pisos (oo-nah MAH-kee-nah pah-rah en-seh-RAHR PEE-sohs)

Keeping the Hotel in Good Repair These are phrases for explaining the kinds of general repairs that might need to be done. Keep the hotel in good repair.

Mantenga el hotel en buenas condiciones. (mahn-TENG-gah el oh-TELL en BWEH-nahs kohn dee-S’YOH-ness)

Routine Tasks for the Maintenance Team Inspect the bathroom pipes frequently.

Haga frecuentes inspecciones de las cañerías de los baños. (AH-gah freh-KWEN-tess een-spekS’YOH-ness deh lahs kahn-yehREE-ahs deh lohs BAHN-yohs)

heating system

del sistema de calefacción (del see-STEH-mah deh kah-lee-fahk-S’YOHN)

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air conditioning system

del sistema de aire acondicionado (del sees-TEH-mah deh EYE-reh ah-kohn-dee-s’yoh-NAHthoh)

Change the furnace filters once a month.

Cambie los filtros de la calefacción una vez al mes. (KAHM-b’yeh lohs FEEL-trohs deh lah kah-leh-fak-S’YOHN oo-nah bess ahl MESS)

Check to see that the drains are clear.

Cheque que los desagües no estén bloqueados. (CHEH-keh keh lohs dess-AH-gwess noh eh-STEN bloh-keh-AH-thohs)

Replace all burned-out light bulbs.

Reemplace las bombillas quemadas. (reh-em-PLAH-seh lahs bohm-BEEyahs keh-MAH-thahs)

Re-caulk the bathtubs.

Enmasille las bañeras. (ehn-mah-SEE-yeh lahs bahn-YEH-rahs)

sinks

los lavabos (lohs lah-BAH-bohs)

toilets

los inodoros (lohs ee-noh-THOH-rohs)

Special Projects for the Maintenance Team Here are phrases that detail some of the maintenance problems that may crop up from time to time.

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Be on call to make repairs.

Esté listo para hacer reparaciones. (eh-steh LEE-stoh pah-rah ah-sehr reh-pah-rah-S’YOH-ness)

fix minor problems

arreglar problemas menores (ahr-reh-GLAHR proh-BLEHmahs meh-NOR-ess)

Repair the broken light fixture.

Repare la lámpara rota. (reh-PAH-reh lah LAHM-pah-rah ROH-tah)

lamp

la lámpara (yes, it’s the same word!) (lah LAHM-pah-rah)

window

la ventana (lah ben-TAH-nah)

window pane

el vidrio (el BEETHE-r’yoh)

table

la mesa (lah MEH-sah)

chair

la silla (lah SEE-yah)

easy chair

el sillón (el see-YOHN)

bed

la cama (lah KAH-mah)

door lock

la cerradura de la puerta (lah sehr-rah-THOO-rah deh lah PWEHR-tah)

television set

el televisor (el teh-leh-bee-SOR)

remote control

el control remoto (el kohn-TROHL reh-MOH-toh)

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hair dryer

el secador (el seh-kah-THOR)

iron

la plancha (lah PLAHN-chah)

ironing board

el burro de planchar (el BOOR-roh deh plahn-CHAHR)

vacuum cleaner

la aspiradora (lah ah-spee-rah-THOR-ah)

room heater

la calefacción (lah kah-leh-fahk-S’YOHN)

air conditioner

el aire acondicionador (el EYE-reh ah-kohn-dee-s’yohnah-THOR)

vent

el escape (el eh-SKAH-peh)

telephone

el teléfono (el teh-LEH-foh-noh)

electrical wiring

la instalación eléctrica (lah een-stah-lah-S’YOHN eh-LEK-tree-kah)

stopped-up sink

el lavabo bloqueado (el lah-BAH-boh bloh-keh-AH-thoh)

bathtub

la bañera (lah bahn-YEH-rah)

shower

la ducha (lah DOO-chah)

toilet

el inodoro (el een-oh-THOH-roh)

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Tools and Equipment These phrases will help you tell those on your maintenance team what tools and products you would like them to use. caulking

masilla (mah-SEE-yah)

drain cleaner

limpiador de desagües (leemp-yah-THOR deh dess-AH-gwess)

these filters

estos filtros (EH-stohs FEEL-trohs)

seventy-five-watt light bulbs

bombillas de setenta y cinco vatios (bohm-BEE-yahs deh seh-TEN-tah ee SEENG-koh BAHT-yohs)

Use these tools.

Use estas herramientas. (OO-seh EH-stahs ehr-rahm-YEN-tahs)

a ladder

una escalera de mano (oo-nah eh-skah-LEH-rah deh MAH-noh)

a toolbox

una caja de herramientas (oo-nah KAH-hah deh ehr-rah-M’YEN-tahs)

a screwdriver

un destornillador (oon dess-tor-nee-yah-THOR)

a Phillips head screwdriver

un destornillador de punta de cruz (oon dess-tohr-nee-yah-THOR deh POON-tah deh KROOSE)

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screws

tornillos (tor-NEE-yohs)

a hammer

un martillo (oon mahr-TEE-yoh)

nails

clavos (KLAH-bohs)

an (electric) drill

un taladro (eléctrico) (oon tah-lah-droh [eh-LEK-tree-koh])

pliers

alicates (ah-lee-KAH-tess)

vise grips

pinzas perras (PEEN-sahs PEHR-rahs)

a wrench

una llave (oo-nah YAH-beh)

a utility knife

una navaja (oo-nah nah-BAH-hah)

a solderer

un soldador (oon sohl-dah-THOR)

a stapler

una grapadora (oo-nah grah-pah-THOR-ah)

a plumber’s wrench

una llave inglesa (oo-nah YAH-beh eeng-GLEH-sah)

a plunger

un destapador (oon dess-tah-pah-THOR)

a washer

una arandela (oo-nah ah-rahn-DEH-lah)

a snake (for drains)

una serpiente (oo-nah sehr-P’YEN-teh)

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Pest Control In this section you will find phrases that deal with avoiding and trapping pests. If you see rodents, set traps.

Si ve roedores, ponga trampas. (see beh roh-eh-THOR-ess POHNG-gah TRAHM-pahs)

mice

ratones (rah-TOH-ness)

rats

ratas (RAH-tahs)

insects

insectos (een-SEK-tohs)

ants

hormigas (or-MEE-gahs)

spiders

arañas (ah-RAHN-yahs)

cockroaches

cucarachas (koo-kah-RAH-chahs)

pests

animales indeseables (ah-nee-MAH-less een-deh-seh-AH-bless)

Remove the dead animals.

Saque los animales muertos. (SAH-keh lohs ah-nee-mah-less M’WEHR-tohs)

Use this insecticide.

Use este insecticida. (oo-seh EH-steh een-sek-teeSEE-thah)

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Call for help if you need it.

Pida ayuda si la necesita. (PEE-thah ah-YOO-thah see lah neh-seh-SEE-tah)

Report serious problems to your supervisor.

Reporte cualquier problema serio a su supervisor. (re-por-teh kwahl-k’yehr proh-bleh-mah SEHR-yoh ah soo soo-pehr-bee-SOR)

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Appendix Numbers

0

cero

20

veinte

1

uno

21

veintiuno

2

dos

22

veintidós

3

tres

23

veintitrés

4

cuatro

24

veinticuatro

5

cinco

25

veinticinco

6

seis

26

veintiséis

7

siete

27

veintisiete

8

ocho

28

veintiocho

9

nueve

29

veintinueve

10

diez

30

treinta

11

once

31

treinta y uno

12

doce

32

treinta y dos

13

trece

33

treinta y tres

14

catorce

34

treinta y cuatro

15

quince

35

treinta y cinco

16

dieciséis

36

treinta y seis

17

diecisiete

37

treinta y siete

18

dieciocho

38

treinta y ocho

19

diecinueve

39

treinta y nueve


Appendix

40

cuarenta

70

setenta

41

cuarenta y uno

71

setenta y uno

42

cuarenta y dos

72

setenta y dos

43

cuarenta y tres

73

setenta y tres

44

cuarenta y cuatro

74

setenta y cuatro

45

cuarenta y cinco

75

setenta y cinco

46

cuarenta y seis

76

setenta y seis

47

cuarenta y siete

77

setenta y siete

48

cuarenta y ocho

78

setenta y ocho

49

cuarenta y nueve

79

setenta y nueve

50

cincuenta

80

ochenta

51

cincuenta y uno

81

ochenta y uno

52

cincuenta y dos

82

ochenta y dos

53

cincuenta y tres

83

ochenta y tres

54

cincuenta y cuatro

84

ochenta y cuatro

55

cincuenta y cinco

85

ochenta y cinco

56

cincuenta y seis

86

ochenta y seis

57

cincuenta y siete

87

ochenta y siete

58

cincuenta y ocho

88

ochenta y ocho

59

cincuenta y nueve

89

ochenta y nueve

60

sesenta

90

noventa

61

sesenta y uno

91

noventa y uno

62

sesenta y dos

92

noventa y dos

63

sesenta y tres

93

noventa y tres

64

sesenta y cuatro

94

noventa y cuatro

65

sesenta y cinco

95

noventa y cinco

66

sesenta y seis

96

noventa y seis

67

sesenta y siete

97

noventa y siete

68

sesenta y ocho

98

noventa y ocho

69

sesenta y nueve

99

noventa y nueve

130

Appendix

100

cien

200 doscientos

101

ciento uno

300 trescientos

102

ciento dos

400 cuatrocientos

114

ciento catorce

500 quinientos

129

ciento veintinueve

600 seiscientos

133

ciento treinta y tres

700 setecientos

142

ciento cuarenta y dos

800 ochocientos

156

ciento cincuenta y

900 novecientos

167 179

seis

1000 mil

ciento sesenta y siete

2000 dos mil

ciento setenta y nueve

188

ciento ochenta y ocho

194

ciento noventa y cuatro

2009 dos mil nueve 40,000 cuarenta mil 1999 mil novecientos noventa y nueve 1,000,000 un millón

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English-Spanish Glossary

Expressions A. M.

Be careful. Call 911. Don’t . . . Excuse me. For how long . . . God willing! Good afternoon. Good evening. Good morning. Good night. Good-bye. Hello. How . . . ? How are you? How do you say . . . ? How many . . . ? How much . . . ? How . . . ? How . . . ? I’m sorry. No. Please. P. M. See you later. Thank you. Until when . . . ? Welcome. What . . . ? What . . . ?

de la mañana Cuidado. / Tenga cuidado. Llame al nueve-uno-uno. No... Disculpe. ¿Por cuánto tiempo... ? ¡Ojalá! Buenas tardes. Buenas tardes / noches. Buenos días. Buenas noches. Adiós. Hola. ¿Cómo… ? ¿Cómo está usted? ¿Cómo se dice... ? ¿Cuántos... ? ¿Cuánto... ? ¿Cómo... ? ¿Qué... ? Lo siento. No. Por favor. de la tarde / de la noche Hasta luego. Gracias. ¿Hasta cuándo... ? Bienvenido. ¿Cuál... ? ¿Qué... ?



What for . . . ? When . . . ? Where . . . ? Where from . . . ? Where to . . . ? Who . . . ? Who with . . . ? Whose . . . ? Why . . . ? Yes. You’re welcome.

¿Para qué... ? ¿Cuándo... ? ¿Dónde... ? ¿De dónde... ? ¿Adónde... ? ¿Quién... ? ¿Con quién... ? ¿De quién... ? ¿Por qué? Sí. De nada.

People boss boyfriend brother buser child children children (sons and daughters) cleaning staff cook daughter dishwasher employee father friend girlfriend guest he her him husband I kitchen staff laundry worker maintenance specialist mother neighbor parents reference

134

jefe / patrón novio hermano ayudante de mesero niño, niña niños, niñas hijos, hijas personal para limpieza cocinero /cocinera hija lavaplatos empleado (-a), (-os), (-as) / personal papá / padre amigo, amiga novia huésped él la / le / a ella lo / le / a él esposo yo personal para la cocina lavandero / lavandera encargado del servicio de mantenimiento mamá / madre vecino, vecina padres referencia


she sister someone son staff they VIP we wife you you all

ella hermana alguien hijo personal ellos / ellas persona importante nosotros / nosotras esposa usted ustedes

Places back door basement bathroom bedroom bus stop closet (clothes) closet (linen) closet (storage) dining room floor (of a building) front door garage guest room gym hall hotel kitchen laundry room lobby pantry place playroom pool public areas restaurant room service entrance suite swimming pool

puerta de atrás sótano baño dormitorio / cuarto / recámara parada de autobuses guardarropa armario para la ropa blanca armario comedor piso puerta princial garaje habitación para huéspedes gimnasio pasillo hotel cocina lavandería lobby despensa lugar cuarto de recreo piscina áreas públicas restaurante habitación entrada de servicio suite piscina

135


Words That Describe People, Places, or Things (Note: the endings of these words may change to match the gender or number of the words they describe) attentive bad big broken burned-out (bulb) clean clear (drain) cloudy cold comfortable cool courteous damaged damp dangerous dark dead dirty double dry dry-cleaned efficient empty fine (small) fired (from a job) five-star flat (shoes) folded fresh good healthy heavy high hired hot (water, food, etc.) hot (weather) important

136

atento (-a), (-os), (-as) malo (-a), (-os), (-as) grande, grandes roto (-a), (-os), (-as) quemada limpio (-a), (-os), (-as) no bloqueado (-a), (-os), (-as) nublado frío (-a), (-os), (-as) cómodo (-a), (-os), (-as) templado cordial, cordiales dañado (-a), (-os), (-as) húmedo (-a), (-os), (-as) peligroso (-a), (-os), (-as) oscuro (-a), (-os), (-as) muerto (-a), (-os), (-as) sucio (-a), (-os), (-as) doble seco (-a), (-os), (-as) limpiado en seco eficiente vacío (-a), (-os), (-as) fino (-a), (-os), (-as) despedido (-a), (-os), (-as) de cinco estrellas bajos doblado (-a), (-os), (-as) fresco (-a), (-os), (-as) bueno (-a), (-os), (-as) saludable pesado (-a), (-os), (-as) alto (-a), (-os), (-as) contratado (-a), (-os), (-as) caliente, calientes hace calor importante, importantes


interior jammed little locked low meat (products) medium (temperature) minor necessary new old open personal prepared presentable punctual raw rubber rubber-soled (shoes) serious sick single (room) slippery small special strange sturdy sunny thick thin (slices) unlocked unnecessary unsafe upholstered urgent used VIP vital wet white whole windy wooden

interior trancado (-a), (-os), (-as) pequeño (-a), (-os), (-as) cerrada con llave bajo (-a), (-os), (-as) cárnico (-a), (-os), (-as) medio alta menor, menores necesario (-a), (-os), (-as) nuevo (-a), (-os), (-as) viejo (-a), (-os), (-as), antiguo (-a), (-os), (-as) abierto (-a), (-os), (-as) personal, personales preparado (-a), (-os), (-as) en buen orden puntual, puntuales crudo (-a), (-os), (-as) de hule / de goma con suela de hule serio (-a), (-os), (-as) enfermo (-a), (-os), (-as) sencilla resbaloso pequeño (-a), (-os), (-as) especial extraño (-a), (-os), (-as) fuerte, fuertes hace sol grueso (-a), (-os), (-as) fino (-a), (-os), (-as) abierto (-a), (-os), (-as) innecesario (-a), (-os), (-as) peligroso (-a), (-os), (-as) tapizado (-a), (-os), (-as) urgente usado (-a), (-os), (-as) especial primordial mojado (-a), (-os), (-as) blanco (-a), (-os), (-as) entero (-a), (-os), (-as) hace viento de madera

137


Words That Tell How carefully courteously fine (not sick) fine (weather) frequently halfway (to a place) immediately promptly quietly separately slowly so-so well

con cuidado con cortesía bien buen tiempo frecuentemente a medio camino en seguida en seguida sin ruido por separado lentamente más o menos bien

Words That Tell When advance, in always at all times early every day late later midnight never noon now on the dot on time P. M. promptly soon today until while

por adelantado siempre / en todo momento en todo momento temprano todos los días tarde más tarde medianoche nunca mediodía ahora en punto puntual de la tarde / de la noche cuanto antes pronto hoy hasta mientras

Words That Tell How Much or How Many a few a little

138

unos pocos, unas pocas un poco


little (amount) many many times one time several too many two times

poco muchos (-as) muchas veces una vez varios (-a), (-os), (-as) demasiados (-as) dos veces

Words That Tell Where at behind between down there downstairs far here home (at) home (toward) in in back of in front of left (direction) near next to on on top of out of outside over there right (direction) there through under underneath up there upstairs

en detrás de entre abajo abajo lejos aquí en casa a casa en detrás de delante de a la izquierda cerca al lado de en encima de fuera de afuera allí a la derecha ahí por por debajo de debajo de arriba arriba

Words That Tell Whose her hers

su, sus suyo (-a), (-os), (-as)

139


his mine my our, ours own (belonging to) theirs your yours

su, sus, suyo (-a), (-os), (-as) mío (-a), (-os), (-as) mi, mis nuestro (-a), (-os), (-as) propio (-a), (-os), (-as) suyo (-a), (-os), (-as) su, sus suyo (-a), (-os), (-as)

Little Words alone at because before depending extra first first (most important) if like this like that maybe per that these this those to with me with without

solo en porque antes depende extra primero primordial si así así quizás por ese, esa estas, estos este, esta esas, esos a conmigo con sin

Activities Note: In this section, the words for activities are given in their infinitive form, the basic dictionary form which does not indicate who is doing the action. In the text of the book, most of the “action words” are given in the command form, appropriate for giving instructions.

140


add (to something) adjust administer air out arrange arrive ask (a question) ask for assist bake be attentive be careful be courteous beat (eggs, batter) bend boil braise break bring broil burn butter call carry caulk change check chop clean clear close come in come contact cool cream (butter) cut defrost distribute do draw (close) drink drop dry-clean

agregar / añadir ajustar administrar airear arreglar llegar preguntar pedir ayudar cocinar en el horno poner atención tener cuidado ser cordial / tratar con cortesía batir agacharse hervir estofar romper traer asar a la parrilla quemar untar llamar llevar enmasillar cambiar checar cortar limpiar limpiar cerrar entrar venir contactar dejar que se enfríe mezclar bien cortar descongelar distribuir hacer cerrar tomar / beber perder limpiar en seco

141


dust empty enter expect fall feed fill find finish fire fix fold follow fry garnish get hurt get sick give go go get grab guide hang have have an accident help hire hurt oneself insert inspect install jam keep kneel knock leave (a place) leave (something) let (allow) lift light (candles) load lock look for loosen lose

142

pasarle el trapo a vaciar entrar esperar caerse alimentar llenar encontrar terminar despedir arreglar doblar seguir freír decorar lastimarse enfermarse dar ir buscar agarrar guiar colgar tener tener un accidente ayudar contratar lastimarse meter checar / hacer inspecciones instalar trancarse guardar arrodillar tocar a la puerta salir de dejar dejar que levantar encender cargar cerrar con llave buscar soltar perder


maintain make make (bed) make repairs make sure marinate mark measure mix monitor mop need observe open operate order organize pack pay peel pick up place polish (furniture) polish (metal) pour prepare provide pull push push (a button) put raise rattle record (in a ledger) recycle refill refrigerate remove remove (plates) repair replace report retrieve return (something) ring

mantener hacer arreglar hacer reparaciones asegurarse adobar / dejar en adobo marcar medir mezclar checar, fijarse en pasar el trapeador necesitar observar abrir operar ordenar organizar empacar pagar pelar recoger colocar lustrar pulir verter preparar proporcionar jalar empujar apretar poner aumentar hacer ruido anotar reciclar rellenar dejar en el refrigerador quitar retirar reparar cambiar / reemplazar reportar / informar recoger devolver tocar

143


roast roll (dough) run (machine) run (go fast) scrub see send separate serve set (the table) set (a dial) set up (tables) shine (metal) show show how to sift sign in / out slip smoke smooth sort space spill spot-clean spray stack start start (begin to operate) stand (tolerate) stir stop sweep take (in a vehicle) take off take out teach tell throw tolerate touch transfer tuck in turn turn off (electrical) turn off (water)

144

cocinar en el horno estirar estar en marcha correr fregar ver mandar separar servir poner seleccionar poner pulir mostrar enseñar tamizar firmar / escribir su nombre resbalarse fumar alisar separar espaciar derramar limpiar las manchas salpicar apilar empezar poner en marcha aguantar remover parar barrer llevar sacar sacar enseñar decir tirar aguantar tocar pasar meter debajo girar apagar cerrar la llave del agua


turn on (electrical) turn on (water) understand untangle use vacuum wait wash watch wear weigh wipe wipe work wrap

encender abrir la llave del agua entender desenredar usar pasar la aspiradora esperar lavar observar llevar / usar pesar limpiar pasarle el trapo por trabajar envolver

Things accident air conditioner alcohol ambulance ant apron area ashtray assistance attitude back door bag baking pan bandstand banquet bar (for drinks) baseboards basket bathmat bathtub batter bed bedding bedspread bell belongings

accidente acondicionador de aire alcohol ambulancia hormiga delantal área cenicero ayuda actitud puerta de atrás bolsa molde plataforma para la banda banquete barra zócalos canasta / cesta tapete del baño bañera masa cama ropa de cama cubrecama timbre pertenencias

145


blanket blanket folder bleach blender blinds blood body lotion book bottom sheet box bracelet breadcrumbs break (rest) brochure bucket bureau butter dish butter button cake candle candlestick card carpet cart cash category caulking cell phone chair chair, easy check chemical supplies china chocolates chopper chunk cleaning supplies clock closet clothing cockroach coffee coffee maker colander

146

frazada dobladora de frazadas lejía batidor persianas sangre loción para el cuerpo libro sábana de abajo caja pulsera migas de pan descanso folleto cubeta cómoda mantequillera mantequilla botón pastel vela candelabro tarjeta alfombra carretilla / carrito efectivo categoría masilla celular silla sillón cheque químicas vajilla chocolates picadora trozo limpiadores reloj guardarropa ropa cucaracha café cafetera colador, escurridor


conditions controls conveyor belt cookies corner (of a sheet) cream creamer cup curtain cycle dance floor dessert detergent dial dish dishwasher distributor documents door doorknob dough drain cleaner drains drapes drawers drill drugs dry mop dryer (for clothes) dryer (for hair) earrings easy chair egg egg white egg yolk elevator entrance equipment fabric softener fabric fat (grease) favor (party) feeder feeder ribbon filter

condiciones botones de control cinta transportadora galletas punta crema sustituto de la crema taza cortina programa / ciclo pista de baile postre detergente indicador plato lavaplatos destribuidor documentos puerta perilla masa limpiador de desagües desagües cortinas gruesas cajones taladro drogas trapeador seco secadora secador aretes sillón huevo clara yema ascensor entrada equipo suavizante de telas tela grasa recuerdo alimentador cinta de alimentación filtro

147


filter bag finger fingerprints first aid fish floor floor (of a building) floor polish floor polisher flour folder (machine) food foot of the bed fork freezer front door fruit furniture furniture polish garbage garnish glass (drinking) glass (wine) gloves grater grease hairnet hammer hands heating system heating unit height help herbs hole ingredients insecticide insects instructions iron ironer ironing board item jewelry job

148

bolsa del filtro dedo huellas digitales primeros auxilios pescado suelo / piso piso lustrador de suelos máquina para encerar pisos harina dobladora comida pie de la cama tenedor congelador puerta principal frutas muebles cera para muebles basura / restos de comida guarnición vaso copa guantes rallador grasa redecilla martillo manos sistema de calefacción calefacción altura ayuda hierbas agujero ingredientes insecticida insectos instrucciones plancha planchadora burro de planchar artículo joyas trabajo


key knife knife, utility ladder lamp laundry laundry room laundry service lemon wedges lid light light bulb light fixture linen linen feeder linen presser liquid load load (of laundry) lock locker lotion machine magazine matchbook mattress mattress pad meal meat meat slicer menu message microphones milk mint leaves mirror mistake mixer money mop (dry) mop (wet) mouse nail napkin napkin folder

llave cuchillo navaja escalera de mano lámpara ropa sucia / ropa para lavar lavandería servicio de lavandería trozos de limón tapa luz bombilla lámpara ropa blanca alimentador planchadora líquido carga tanda cerradura guardarropa loción máquina revista librito de cerrillos colchón cubierta del colchón comida carne máquina para cortar fiambre menú mensaje micrófonos leche hojas de menta espejo error batidora dinero trapeador seco trapeador mojado ratón clavo servilleta dobladora de servilletas

149


necklace notepad number occurrence oil orientation oven pans (pots) pans, frying paper towels papers parking parking space parsley part peeler pen pepper (spice) pepper (vegetable) perfume pests pillow pillowcase pipes plastic bag platter plumber’s wrench plunger pliers polish, floor polish, furniture polisher, floor pots pound (weight) privacy problem product rag rail rat refrigerator remote control restrooms ring roach

150

collar cuadernillo para notas número ocurrencia aceite orientación horno ollas sartenes toallas de papel papeles / documentos estacionamiento estacionamiento perejil parte pelapapas pluma / lapicero pimienta pimiento perfume animales dañinos almohada funda cañerías bolsa de plástico fuente llave inglesa destapador alicates lustrador de suelos cera para muebles máquina para encerar pisos ollas libra privacidad problema producto trapo barra rata refrigerador control remoto baños públicos anillo cucaracha


rodent rolling pin room service rose salad salt and pepper shakers salt schedule screw screwdriver screwdriver, Phillips head seasoning security service service entrance service table serving shampoo sheet sheet folder shelving unit shoes shower shower cap shower curtain shrimp sifter sign silverware sink (bathroom) sink (kitchen) size skills slicer soap holder solderer speakers spice spider sponge spoon stain stapler storage rack stove

roedor rodillo servicio a la habitación rosa ensalada salero y pimentero sal horario tornillo destornillador destornillador de punta de cruz condimento seguridad servicio entrada de servicio mesa de servicio porción champú sábana dobladora de sábanas estante zapatos ducha gorra para la ducha cortina de la ducha camarón tamiz letrero cubiertos lavabo fregadero tamaño habilidades rebanadora jabonera soldador parlantes especia araña esponja cuchara mancha grapadora estante estufa

151


strainer sugar sugar substitute sugarbowl suitcase supplies surface table table linen table linen ironer tablecloth taxes tea teabags tear (rip) telephone television screen televison set temperature things ties (for bags) timer tissues toaster toilet toilet paper tool toolbox top sheet towel towel folder towels, paper trap trash trash can tray trolley uniform utensil utility knife vacuum cleaner valuables vase vegetable vent

152

colador / escurridor azúcar sustituto del azúcar azucarero maleta provisiones superficie mesa mantelería planchadora de mantelería mantel impuestos té bolsitas de té rotura teléfono pantalla del televisor televisor temperatura cosas cierres reloj pañuelos de papel tostador inodoro papel higiénico herramienta caja de herramientas sábana de encima toalla dobladora de toallas toallas de papel trampa basura basurero bandeja carrito uniforme utensilio navaja aspiradora pertenencias de valor florero verdura / vegetal / legumbre escape


vinegar vise grips wages washer (for bolt) watch water wax wet mop window window pane window sills wiring wrench wrench, plumber’s wrinkle yolk

vinagre pinzas perras sueldo arandela reloj agua cera trapeador mojado ventana vidrio repisas instalación eléctrica llave llave inglesa arruga yema

153


Glosario español-inglés

Expresiones Adiós. ¿Adónde... ? Bienvenido. Buenas noches. Buenas tardes. Buenas tardes. / noches. Buenos días. ¿Cómo... ? ¿Cómo está usted? ¿Cómo se dice... ? ¿Con quién... ? ¿Cuál... ? ¿Cuándo... ? ¿Cuánto... ? ¿Cuántos... ? Cuidado. / Tenga cuidado. ¿De dónde... ? de la mañana de la tarde / de la noche De nada. ¿De quién... ? Disculpe. ¿Dónde... ? Gracias. ¿Hasta cuándo... ? Hasta luego. Hola. Llame al nueve-uno-uno. Lo siento. No.

Good-bye. Where to . . . ? Welcome. Good night. Good afternoon. Good evening. Good morning. How . . . ? How are you? How do you say . . . ? Who with . . . ? What . . . ? When . . . ? How much . . . ? How many . . . ? Be careful. Where from . . . ? A. M. P.M. You’re welcome. Whose . . . ? Excuse me. Where . . . ? Thank you. Until when . . . ? See you later. Hello. Call 911. I’m sorry. No.



No... ¡Ojalá! ¿Para qué... ? ¿Por cuánto tiempo... ? Por favor. ¿Por qué? ¿Qué... ? ¿Qué... ? ¿Quién... ? Sí.

Don’t . . . God willing! What for . . . ? For how long . . . ? Please. Why . . . ? How . . . ? What . . . ? Who . . . ? Yes.

Personas alguien amigo, amiga ayudante de mesero cocinero /cocinera él ella ellos / ellas empleado (-a), (-os), (-as) encargado del servicio de mantenimiento esposa esposo hermana hermano hija hijo hijos / hijas huésped ingeniero jefe la, le, a ella lavandero / lavandera lavaplatos lo, le, a él mamá / madre niño, niña niños, niñas nosotros / nosotras novia novio padres

156

someone friend buser cook he she they employees maintenance man / engineer wife husband sister brother daughter son children (sons and daughters) guest maintenance man / engineer boss her laundry worker dishwasher him mother child children we girlfriend boyfriend parents


papá / padre patrón persona importante personal personal para la cocina personal para la limpieza referencia usted ustedes vecino, vecina yo

father boss VIP staff / employees kitchen staff cleaning staff reference you you all neighbor I

Lugares áreas públicas armario armario para la ropa blanca baño cocina comedor cuarto de recreo cuarto despensa dormitorio entrada de servicio garaje gimnasio guardarropa habitación habitación para huéspedes hotel lavandería lobby lugar parada de autobuses pasillo piscina piso puerta de atrás puerta principal recámara restaurante sótano suite

public areas closet (storage) closet (linen) bathroom kitchen dining room playroom bedroom pantry bedroom service entrance garage gym closet (clothes) room guest room hotel laundry room lobby place bus stop hall swimming pool floor (of a building) back door front door bedroom restaurant basement suite

157


Palabras que describen las personas, las cosas y los lugares (Note: the endings of these words may change to match the gender or number of the words they describe) abierto (-a), (-os), (-as) alto (-a), (-os), (-as) antiguo (-a), (-os), (-as) atento (-a), (-os), (-as) bajo (-a), (-os), (-as) bajos blanco (-a), (-os), (-as) bloqueado (-a), (-os), (-as) bueno (-a), (-os), (-as) caliente, calientes calor, hace cárnico (-a), (-os), (-as) cerrado (-a), (-os), (-as) con llave cómodo (-a), (-os), (-as) con suela de hule contratado (-a), (-os), (-as) cordial, cordiales crudo (-a), (-os), (-as) dañado (-a), (-os), (-as) de cinco estrellas de goma de hule de madera despedido (-a), (-os), (-as) doblado (-a), (-os), (-as) doble eficiente en buen orden enfermo (-a), (-os), (-as) entero (-a), (-os), (-as) especial extraño (-a), (-os), (-as) fino (-a), (-os), (-as) fresco (-a), (-os), (-as) frío (-a), (-os), (-as) fuerte, fuertes grande, grandes

158

open / unlocked high old attentive low flat (shoes) white blocked / stopped up good hot (water, food, etc.) it’s hot meat (products) locked comfortable rubber-soled (shoes) hired courteous raw damaged five-star rubber rubber wooden fired (from a job) folded double efficient presentable sick whole special / VIP strange fine (small) / thin (slices) fresh cold sturdy big


grueso (-a), (-os), (-as) hace calor hace sol hace viento húmedo (-a), (-os), (-as) importante, importantes innecesario (-a), (-os), (-as) interior limpiado en seco limpio (-a), (-os), (-as) malo (-a), (-os), (-as) medio alta menor, menores mojado (-a), (-os), (-as) muerto (-a), (-os), (-as) necesario (-a), (-os), (-as) no bloqueado (-a), (-os), (-as) nublado nuevo (-a), (-os), (-as) oscuro (-a), (-os), (-as) peligroso (-a), (-os), (-as) pequeño (-a), (-os), (-as) personal, personales pesado (-a), (-os), (-as) preparado (-a), (-os), (-as) primordial puntual, puntuales quemada resbaloso (-a), (-os), (-as) roto (-a), (-os), (-as) saludable seco (-a), (-os), (-as) sencilla serio (-a), (-os), (-as) sol, hace sucio (-a), (-os), (-as) tapizado (-a), (-os), (-as) templado (-a), (-os), (-as) trancado (-a), (-os), (-as) urgente usado (-a), (-os), (-as) vacío (-a), (-os), (-as) viejo (-a), (-os), (-as) viento, hace

thick it’s hot (weather) it’s sunny it’s windy damp important unnecessary interior dry-cleaned clean bad medium (temperature) minor wet dead necessary clear (drain) cloudy new dark unsafe small personal heavy prepared vital punctual burned-out (bulb) slippery broken healthy dry single (room) serious it’s sunny dirty upholstered cool jammed urgent used empty old it’s windy

159


Palabras que indican cómo a medio camino bien buen tiempo con cortesía con cuidado en seguida frecuentemente lentamente más o menos por separado sin ruido

halfway (to a place) fine (not sick) / well (satisfactorily) fine (weather) courteously carefully immediately / promptly frequently slowly so-so separately quietly

Palabras que indican cuándo adelantado, por ahora cuanto antes en punto hasta hoy más tarde medianoche, a mediodía, a mientras nunca pronto puntual siempre temprano todos los días

in advance now promptly, right away on the dot until today later at midnight at noon while never soon on time always early every day

Palabras que indican cuánto o cuántos demasiado dos veces muchas veces muchos poco un poco

160

too many, too much two times many times many little (amount) a little


una vez unos pocos varios

one time a few several

Palabras que indican dónde a casa a la derecha a la izquierda abajo afuera ahí al lado de allí aquí arriba cerca debajo de delante de dentro dentro de detrás de en en casa encima de entre fuera de lejos por por debajo de

home right (direction) left (direction) down there, downstairs outside there next to over there here up there, upstairs near underneath in front of inside inside in back of / behind in / on / at at home on top of between out of far through under

Palabras que indican de quién mi, mis mío nuestro propio su, sus suyo

my mine our, ours one’s own your, his, her, their yours, his, hers, theirs

161


Palabras pequeñas a antes así con conmigo depende en esas, esos ese, esa estas, estos este, esta extra por porque primero primordial quizás si sin solo

to before like this / like that with with me depending in, on, at those that these this extra per / through because first most important maybe if without alone

Actividades abrir abrir la llave del agua administrar adobar agacharse agarrar agregar aguantar airear ajustar alimentar alisar añadir anotar apagar apilar apretar arreglar arrodillar

162

open turn on (water) administer marinate bend grab add (to something) tolerate / stand air out adjust feed smooth add (to something) record (in a ledger) turn off (electrical) stack push (a button) arrange / fix / make (bed) kneel


asar a la parrilla asegurarse aumentar ayudar barrer batir beber buscar caerse cambiar cargar cerrar cerrar con llave cerrar la llave del agua checar cocinar en el horno colgar colocar contactar contratar correr cortar dar decir decorar dejar dejar en adobo dejar en el refrigerador dejar que dejar que se enfríe derramar descongelar desenredar despedir devolver distribuir doblar empacar empezar empujar encender encontrar enfermarse enmasillar enseñar

broil make sure raise assist / help sweep beat (eggs, batter) drink go get / look for fall change / replace load close / draw (curtains) lock turn off (water) check / inspect / monitor bake / roast hang place contact hire run (go fast) chop / cut give tell garnish leave (something) marinate refrigerate let (allow) cool spill defrost untangle fire (from a job) return (something) distribute fold pack start push light (candles) / turn on find get sick caulk show how to / teach

163


entender entrar envolver escribir su nombre espaciar esperar estar en marcha estirar estofar fijarse en firmar fregar freír fumar girar guardar guiar hacer hacer inspecciones hacer reparaciones hacer ruido hervir informar instalar ir jalar lastimarse lavar levantar limpiar limpiar en seco limpiar las manchas llamar llegar llenar llevar lustrar mandar mantener marcar medir meter meter debajo mezclar mezclar bien

164

understand come in / enter wrap sign in / sign out space expect / wait run (a machine) roll (dough) braise monitor sign / sign in / sign out scrub fry smoke turn keep guide do / make inspect make repairs rattle boil report install go pull get hurt wash lift clean / clear / wipe dry-clean spot-clean call arrive fill carry / take (to a place) / wear polish (furniture) send maintain mark measure insert tuck in (a sheet) mix cream (butter)


mostrar necesitar observar operar ordenar organizar pagar parar pasar pasar el trapeador pasar la aspiradora pasarle el trapo por pedir pelar perder pesar poner poner atención poner en marcha preguntar preparar proporcionar pulir quemar quitar reciclar recoger reemplazar rellenar remover reparar reportar resbalarse retirar romper sacar salir de salpicar seguir seleccionar separar ser cordial servir soltar tamizar

show need observe / watch operate order organize pay stop transfer mop vacuum wipe / dust ask for peel drop / lose weigh put / set (table) / set up (tables) be attentive start to operate ask (a question) prepare provide polish / shine (metal) burn remove recycle pick up / retrieve replace refill stir repair report slip remove (plates) break take off / take out leave (a place) spray follow set separate / sort be courteous serve loosen sift

165


tener tener cuidado tener un accidente terminar tirar tocar tocar a la puerta tomar trabajar traer trancarse tratar con cortesía untar (mantequilla) usar vaciar venir ver verter

have be careful have an accident finish throw ring (bell) / touch knock drink / take work bring jam be courteous spread (butter) use / wear empty come see pour

Cosas accidente aceite acondicionador de aire actitud agua agujero alcohol alfombra alicates alimentador almohada altura ambulancia anillo animales dañinos arandela araña área aretes arruga artículo ascensor aspiradora

166

accident oil air conditioner attitude water hole alcohol carpet pliers linen feeder pillow height ambulance ring pests washer (for bolt) spider area earrings wrinkle item elevator vacuum cleaner


ayuda azúcar azucarero bandeja banquete bañera baños públicos barra basura basurero batidor batidora bolsa bolsa de plástico bolsa del filtro bombilla botón botones de control burro de planchar café cafetera caja caja de herramientas cajones calefacción cama camarón canasta candelabro cañerías carga carne carretilla carrito categoría celular cenicero cera cera para muebles cerradura cesta champú cheque chocolates cierres

assistance / help sugar sugarbowl tray banquet bathtub restrooms bar (for drinks) / rail trash / garbage trash can blender mixer bag plastic bag filter bag light bulb button controls ironing board coffee coffee maker box toolbox drawers heating unit bed shrimp basket candlestick pipes load meat cart cart / trolley category cell phone ashtray wax furniture polish lock basket shampoo check chocolates ties

167


cinta de alimentación cinta transportadora clara clavo colador colchón collar comida cómoda condiciones condimento congelador control remoto copa cortina cortina de la ducha cortinas gruesas cosas crema cuadernillo para notas cubeta cubierta del colchón cubiertos cubrecama cuchara cuchillo cucaracha dedo delantal desagües descanso destapador destornillador destornillador de punta de cruz destribuidor detergente dinero dobladora dobladora de frazadas dobladora de sábanas dobladora de servilletas dobladora de toallas documentos drogas ducha

168

feeder ribbon conveyor belt egg white nail colander / strainer mattress necklace food / meal bureau conditions seasoning freezer remote control glass (wine) curtain shower curtain drapes things cream notepad bucket mattress pad silverware bedspread spoon knife cockroach finger apron drains break (rest) plunger screwdriver Phillips head screwdriver distributor detergent money folding machine blanket folder sheet folder napkin folder towel folder documents / official papers drugs shower


efectivo ensalada entrada entrada de servicio equipo error escalera de mano escape especia espejo esponja estacionamiento estante estufa filtro florero folleto frazada fregadero frutas fuente funda galletas gorra para la ducha grapadora grasa guantes guardarropa guarnición habilidades harina herramienta hierbas hojas de menta horario hormiga horno huellas dactilares huevo impuestos indicador ingredientes inodoro insecticida insectos

cash salad entrance service entrance equipment mistake ladder vent spice mirror sponge parking space / parking shelving unit / storage rack stove filter vase brochure blanket kitchen sink fruit platter pillowcase cookies shower cap stapler fat / grease gloves closet / locker garnish skills flour tool herbs mint leaves schedule ant oven fingerprints egg taxes dial ingredients toilet insecticide insects

169


instalación eléctrica instrucciones jabonera joyas lámpara lapicero lavabo lavandería lavaplatos leche legumbre lejía letrero libra librito de cerrillos libro limón, trozos de limpiador de desagües limpiadores líquido llave llave inglesa loción loción para el cuerpo lustrador de suelos luz maleta mancha manos mantel mantelería mantequilla mantequillera máquina máquina para cortar fiambre máquina para encerar pisos martillo masa masilla mensaje menú mesa mesa de servicio micrófonos migas de pan

170

wiring instructions soap holder jewelry lamp / light fixture pen bathroom sink laundry / laundry room dishwasher milk vegetable bleach sign pound (weight) matchbook book lemon wedges drain cleaner cleaning supplies liquid key / wrench plumber’s wrench lotion body lotion floor polish light / electricity suitcase stain hands tablecloth table linen butter butter dish machine meat slicer floor polisher hammer batter / dough caulking message menu table service table microphones breadcrumbs


molde muebles navaja número ocurrencia ollas orientación pantalla del televisor pañuelos de papel papel higiénico papeles parlantes parte pastel pelapapas perejil perfume perilla pertenencias pertenencias de valor pescado picadora pie de la cama pimienta pimiento pinzas perras piso pista de baile plancha planchadora planchadora de mantelería plataforma para la banda plato pluma porción postre primeros auxilios privacidad problema productos programa puerta puerta de atrás puerta principal pulsera

baking pan furniture utility knife number occurrence cooking pots orientation television screen tissues toilet paper official papers / documents speakers part cake peeler parsley perfume doorknob belongings valuables fish chopper foot of the bed pepper (spice) pepper (vegetable) vise grips floor / floor (of a building) dance floor iron linen presser / ironer table linen ironer bandstand dish / plate pen serving dessert first aid privacy problem products / supplies cycle (of machine) door back door front door bracelet

171


punta químicas rallador rata ratón rebanadora recuerdo redecilla refrigerador reloj repisas restos de comida revista rodillo roedor ropa ropa blanca ropa de cama rosa rotura sábana sábana de abajo sábana de encima sal salero y pimentero sangre sartenes secador secadora seguridad servicio servicio a la habitación servicio de lavandería servilleta silla sillón sistema de calefacción soldador suavizante de telas sueldo suelo superficie sustituto de la crema sustituto del azúcar taladro

172

corner (of a sheet) chemical supplies grater rat mouse slicer favor (party) hairnet refrigerator clock / watch / timer window sills garbage magazine rolling pin rodent clothing linen bedding rose tear (rip) sheet bottom sheet top sheet salt salt and pepper shakers blood frying pans dryer (for hair) dryer (for clothes) security service room service laundry service napkin chair easy chair heating system solderer fabric softener wages floor surface creamer sugar substitute drill


tamaño tamiz tanda tapa tapete del baño tarjeta taza té tela teléfono televisor temperatura tenedor timbre toalla toallas de papel tornillo tostador trabajo trampa trapeador mojado trapeador seco trapo trozo uniforme utensilio vajilla vaso vegetal vela ventana verdura vidrio vinagre yema zapatos zócalos

size sifter load (of laundry) lid bathmat card cup tea fabric telephone televison set temperature fork doorbell towel paper towels screw toaster job trap wet mop dry mop rag chunk / wedge uniform utensil china glass (drinking) vegetable candle window vegetable window pane vinegar egg yolk shoes baseboards

173

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