Jürgen Hofmann Werner Schmidt (Hrsg.)
Masterkurs IT-Management
Aus dem Bereich IT erfolgreich lernen
Prozessmodellierung mit ARIS von Heinrich Seidlmeier Grundkurs Geschäftsprozess-Management von Andreas Gadatsch Business Intelligence – Grundlagen und praktische Anwendungen von Hans-Georg Kemper, Walid Mehanna und Carsten Unger IT-Projekte strukturiert realisieren von Ralph Brugger Masterkurs IT-Controlling von Andreas Gadatsch und Elmar Mayer
Masterkurs IT-Management von Jürgen Hofmann und Werner Schmidt
www.vieweg.de
Jürgen Hofmann Werner Schmidt (Hrsg.)
Masterkurs IT-Management Das Wissen für die erfolgreiche Praxis – Grundlagen und beispielhafte Umsetzung – Für Studenten und Praktiker Mit105 Abbildungen Unter Mitarbeit von Wolfgang Renninger und Oliver Toufar
Bibliografische Information Der Deutschen Nationalbibliothek Die Deutsche Nationalbibliothek verzeichnet diese Publikation in der Deutschen Nationalbibliografie; detaillierte bibliografische Daten sind im Internet über abrufbar.
Die Wiedergabe von Gebrauchsnamen, Handelsnamen, Warenbezeichnungen usw. in diesem Werk berechtigt auch ohne besondere Kennzeichnung nicht zu der Annahme, dass solche Namen im Sinne von Warenzeichen- und Markenschutz-Gesetzgebung als frei zu betrachten wären und daher von jedermann benutzt werden dürfen. Höchste inhaltliche und technische Qualität unserer Produkte ist unser Ziel. Bei der Produktion und Auslieferung unserer Bücher wollen wir die Umwelt schonen: Dieses Buch ist auf säurefreiem und chlorfrei gebleichtem Papier gedruckt. Die Einschweißfolie besteht aus Polyäthylen und damit aus organischen Grundstoffen, die weder bei der Herstellung noch bei der Verbrennung Schadstoffe freisetzen.
1. Auflage Juli 2007 Alle Rechte vorbehalten © Friedr. Vieweg & Sohn Verlag | GWV Fachverlage GmbH, Wiesbaden 2007 Lektorat: Günter Schulz | Andrea Broßler Der Vieweg Verlag ist ein Unternehmen von Springer Science+Business Media. www.vieweg.de Das Werk einschließlich aller seiner Teile ist urheberrechtlich geschützt. Jede Verwertung außerhalb der engen Grenzen des Urheberrechtsgesetzes ist ohne Zustimmung des Verlags unzulässig und strafbar. Das gilt insbesondere für Vervielfältigungen, Übersetzungen, Mikroverfilmungen und die Einspeicherung und Verarbeitung in elektronischen Systemen. Umschlaggestaltung: Ulrike Weigel, www.CorporateDesignGroup.de Druck und buchbinderische Verarbeitung: MercedesDruck, Berlin Gedruckt auf säurefreiem und chlorfrei gebleichtem Papier. Printed in Germany ISBN 978-3-528-05881-4
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Inhaltsverzeichnis Jürgen Hofmann/Werner Schmidt 1
Einführung................................................................................................ 1 1.1 IT-Management und Informationsmanagement .........................................1 1.2 Ziel und Aufbau des Buches .......................................................................5 1.3 Literatur zu Kapitel 1 ....................................................................................8
Werner Schmidt 2
IT-Strategie .............................................................................................. 11 2.1 Begriffsverständnis und Einordnung ......................................................... 11 2.2 Ausgangssituation für strategisches IT-Management................................ 13 2.2.1 Wertbeitrag der IT............................................................................. 13 2.2.2 Defizite bei der Realisierung der Potenziale der IT........................ 15 2.2.3 Reifegrad der IT und des IT-Managements..................................... 16 2.3 Prozess der IT-Strategieentwicklung ......................................................... 24 2.3.1 Überblick ........................................................................................... 24 2.3.2 Definition des Betrachtungsbereiches ............................................. 27 2.3.3 Situationsanalyse ............................................................................... 29 2.3.4 Zieldefinition ..................................................................................... 52 2.3.5 Strategieformulierung........................................................................ 55 2.3.6 Maßnahmenplanung ......................................................................... 66 2.3.7 Abstimmung von IT-Strategie und Unternehmensstrategie............ 71 2.4 Praxisbeispiel Siemens AG Power Generation (PG) ................................ 77 2.5 Literatur zu Kapitel 2 .................................................................................. 86
Jürgen Hofmann 3
IT-Organisation und -Personal............................................................... 91 3.1 Aufbauorganisatorische Regelungen ......................................................... 91 3.1.1 Übergeordnete Regelungen.............................................................. 91 3.1.2 Kompetenzen des IT-Bereichs ......................................................... 97 3.1.3 Abstimmung zwischen IT-Bereich und Fachbereichen.................. 97 VII
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