Business Start-Up 1 Student's Book Klett Edition

Contents Mapofthebook Unit1 Welcome 6 Unit2 Numbers 72 Unit3 Work 18 Unit4 Information 24 unít 5 Places 3...

Author: Mark Ibbotson | Bryan Stephens

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Contents Mapofthebook Unit1

Welcome

6

Unit2

Numbers

72

Unit3

Work

18

Unit4

Information

24

unít 5

Places

30

Unit6

Action

36

Unit7

Meeting

42

Unit8

Reporting

4A

unit9

Communication

54 60

lJnit10 lJnit11

Plans

66

Unit12

Sales

72

practice Communication

78

pÍactice Grammar andvocabutary

94

Granmarreference

707

Transcripts

776

2,1

Communlcetlon

Gíammaí

Vocabulery

Telephone numbers and€ m ail addlesses Askingabouttimetables

what's...?- lt's.... ny andyout Whattine ...?

Numbers G-l0 Emailaddresses NumbeÍs 11-59 Times

Buying food

Plurals

Numbe15óG-100 Pric€ s

7.7

Communication

GÍammaÍ

Arranging to meet

Prepositions with timesand dates

DiscussingfutuIeaÍrangement5 Plesentcontinuou5:

futuÍe arÍangements

Dáys Travellanguage

whv...? Buyingtraintick€ t s

wontto

Trainticketsand reservations

Talkingaboutpastevents

t'erpastsirnple

Timereferences to the past

Givingan update

Past simpLe: reguIaÍveíbs

Business trips

TalkingabouthoIiáays

PastslmpLe: irregular verbsG)

Holidayand travellanguage

Exchanging information by emaiL

PastsimpLel ilregu|ar Veíbs(2) 0biectpronouns

DocuÍrents andattachments

l\rlaking telephone

wil| spontaneous decisionsand offers

Telephone expressions

Talkingaboutthe and clÍmate

Revi;Wof píesent and pasttenses

The weather

l\'laking compaíisons

compaíatiVes

productsand services Comparlng

lrlakingchoices

Superlatives

Opinions

Checkingin for a flight

Countable anduncountable

Airponlanguage

SuggestionsrShall l/we...?

píiorities sequencing anddiscussing

FuÍuÍewilh 9oin9 to nave9aÍ

0b'ectives

Discussing howbusiness rs go ng

Adverbsof mann€ Í

performance company

Discus5ing salesand ordeís

nuch/nany: q|]esÍions

salesand ordeÍ5

Shopping

thislthese, thatlthose

Shoppinglanguage

plans Stayingat a hotel

HotelLanguage

Welcome Introdu.t|onsAtohab€ t Á-z

'Q

!a

3 Pno uNc|ÁÍ|on say the alPhab€ t . |'istenand r€ p eat.

ABCDTFGHIJKIM NOPORSTUVWXYI Workwith a partn€ r . stud€ n t A says a l€ t téÍ stud€ n t B pointsto it. Take|t in turns. which lettorshav€ th€ sam€ sounds?Fill in the chart. AB

IQ

Y

L

t./

4 Listen.Put the companlesIn the oídeívou heaíthem.wr|tel-10 |n the box€ s .

!a

1 List€ n to |o€ and cláiíe me€ t ing at the offl(es of ZY. claite |]a||o''n claiÍ€ l!'laÍtin' |]' 'm ]ooK€ n t. Niceto meetyou' ,oe ClajÍe Nic'rto rneetyou' We|.omcto ZY systeíns' |oe claiÍe Thanks' D

2

tisten and fill in the gáps.

nice hi

Im

thanks welcome

l.n

l|olla.1 /i, an FieLd. '1 Sally . lln SallyWinters. r |an to me€ t you' sa||y'4 lo NL'wYork. Sally 5 d

I l)

PÍactisethe conversalionin páiÍs.Change Íoles.

c

vocabulaÍypractice.-' Page 94, Exercise1.

á}TDK

l

L]

@ @

tl

tl

@

@ crc

. IFK Cargo

n 1\nor I nlllAuto

Wetcome1 4 List€ n again.Píactisé sayingthe (ompanyname5. Thinkof mor€ (ompani€ s that use lettersfor thek names.StudentA says the companles and studentB wÍitesthen. changeÍoles.

E"

lam (l'm) heis (he'd we are(Were)

youa.e(youle) sheis (sh€ o theyaíe(they'le)

5 Listento |o€ intÍodüCing claireto the teamet ZY.Fill in the gaps.

-ah"'t -"'r" ,h"-q

loé

He||oeveryone. Thisis claiíeMartin. I s-r.ls fromlBL'1. Claire,this is 'z PaulSampson.

Communications. Paul HelloClaire. loé And this is Anne Pol and DavidTam. ] fíomzY Desjgn' oavld Nice to meet you. Ann. Hello. sam And a Sam Pickand this is Lata(ay' ' fíomlY Ho|dings' so, o fíomNew Yoík,claire? c|ik. Yes. Nice to meet you, eveÍyone.

píactice..' Page94' Ex€ í cise 2. b GÍammaí Practisé introductions. ljse th€ photos. Thisis .... He's/Shelfrom.... pÍa(t|c€1 ..' Pag€ 78.wot|t commun|cat|on |n groupgof thíeé' Jv|e.totherstudentsin th€ 8roupand lntrodu(estudents. Hello/Hi. I'm.... Niceto meetyou. Thisis .... He's/She's from.... UsEFULLANGUÁGE Hello/Hi. Niceto meetyou. Welcometo .... Thanks. |'msue Tayloí|'mfromTP software' Thisis PeterElton.He'sfromLMS.

- ZYCommuni.ations PaulSampson

.J Questionswith wherc ond ba

WheÍeareyou/they from? wheÍe'she/shefrom? (WheÍ€ ' s= Wherei5) AreyoufÍomLondon? ls he fromLondon?

d Glammarpractice..' Pa8e94, ExeÍclse 3. a

!

Workwith a oaltner.can you gu€ s s whéí€ the peopl€ aÍefrom?

1 BradcarÍington

!a

2 3 4 5 6 7 I

6 listen to the conv€ l sation. Fill in tne gaps.

David cláiíe David clairc

5o, wip e 1e uob1 /r,rtt , r anp. New YoÍk' 'z . The BigApplel

7

David No' 'm fÍomLille.ZY Design'in Lille' clairc a . And !,rhere s Paul from? ls e fromLondon? oavid Yes. PractisethéconveÍsationin Pairs.

c

Answerthe qu€ s tions. 1 Where'sDavidfrom? ftc',;li,n Li//,. 2 Where'sPauLfÍom? 3 Where'sclairefÍom? 4 WheÍe aÍeyoufÍom?

8l

á Bra,il b China d GeÍmany € Po|and f Spain 8 th€ tJK h th€ UsA

List€ n and checkyouíanswers'

work with a pattn6r.Takeit in tuÍnsto a.k questionsaboutth€ peoplein 2a. A Where.s Bradcaíington from? B He'sfrornthe tlSA.

YeslAnd you, David?Arel

b

NansSchwartz JanGrabowskl ívlaÍia Gon2ales ShenLln NathalieLemalre Pedroda Silva AlisonSmith

8 PnoNuNc|ÁÍ|ot{ List€ n to the countriesin 2a.Writethemin the chart.

o

Oo

oO

oOO

oOOO

Welcome 1 !

a Wherearethe cities?Fitlin the gaps. 'I\

I r"uh."*h "* *"., *"* 1 2 3 4

Toulon 5 r n l\rlad rid s i n the Beltingl s i n the Ch-"ster the

o f F r a n c € , n e a í I \ 41a5e i | | e' of Spdn. -

of chlna. of the UK, near ]v]anchelt€r'

ERANCE

practice2.-t Communication Page 78. work with a PaÍtner Do any citiésol í€ g ions in youÍ countíyhav€ a different name or píonUnciation in Engti5h?Write and say their Englishnames. Talk to oth€ l stud€ n ts in the gÍoup.Find out where theyte CHINA

USEFLJL LANGUAGE

l\4aca u? WheÍe'5that? |t'sln china,neaÍHongKong' b

9

Listenand checkyour answeÍs.

c

Vocabularypra(tice-.) Page 94, Exeícis€4.

d

Ask questionsabout cities in youÍcoÜntíyoí in otheÍcountries. Testyour partner! B |t'slI th€ north/south/east/$]€ ot5''.t (neaÍ''' )'

e

Work with a paítneÍ.stud€ n t Á chooses a city fÍom3a. Student B asks questions.Take it in turns. A WheÍeaÍeyou from? B Toulon. A To!lon?WheÍe'5 that? B t's in the soL]thoÍFrance,neal íMaÍs€ i Lle'

Whereare yolrfrom? |.mfÍomBÍemen' in the noÍthof Germany. Countries BÍa2iI china France Germany Poland Spaln the UK the USA

!

a w.it" tt'" d.ints (a.f) undeíthe pictuleson th€ m€ n u. a applejlice

b coffee

c icedtea

d maneralwater e orangeiuice f tea

t '''\

Put the díinks und€ Í the coírect 5tres5 marks. 100

o4

200

o

.tt!!!!:

I

10l

Ooo

5Oo

WeLcome1 l0

píactice3 ..' Page78. communication work with a pártn€ l .

Now list€ n to six Deoole.What drinks

(a-Í)from1a do they ask for?

1m

2fl

5!

6fl

r!

4!

10 Listen again. Write the drinks in the chaít.

E"

Howmanydrinksdo you knowin Enstish? wíiteth€ m in the cháÍt. Drinks

Drinks

-/Íi an

Usea beforeconsonants: a coÍÍee Use at beforevowels:an orcnge 'urce

píáctice..' Page 94' Exercis€ 5. Grammaí

E.

lt list€ n to the conveÍsation.fitt in gaps. th€ , !!q,l/ you like a dlink'cLaire? 'o€ c|aire , , pleáse'could I havea tea? Yes. lvlilk?Sugar? loe Claire Withmilk,r . No sugar. 0K. And Anne? loe juice' havean oÍange please? suÍe' |oe 12 PRo|{U||.|AÍ|oN How do you say d and o' in these sentences?List€ n ánd íePeat. please? 1 cou|dI havea cofíee, 2 CouldI havean orangeiuice? /.n/

c Píactis€ saying the sentences. vocabutarypractice-.' Page 94, ExeÍcise6.

b what'syourfavourite drink?Ask otheístud€ n ts. USEFUL LANGUAGE Wouldyou|ikea dÍink? Yes,please. / No,thanks. coLrldI havea/an'..,p|éase? Yes./ Sure. lMilk?sugaí? Withmilk,please. No sugar. No sugar. Drinks coffee tea (mineral) wateí juice app|eiuice icedtea oÉnge ,vote:Mínelalwaterconbe stilI orsparkUng. couIdlhavemineÍaI water'please? stilloíspalkling?

Numbers E"

13 list€ n and reD€ a t th€ numbers.

012345 678910

!a

14 Llstento fourconversations. comPletethe telephonenÜmbeís. 1

b writethe numbeÍs in th€ corÍect boxes. n 1*A 10 eight fiv€ fout nine on€ six thlee two 2€ Í oloh

seven

\'r

lFl( Cargo TEL:

12

3t 4

Sussn Tqylor Tell 0

12

632 7

49

5..)

NumbeÍs2 b PÍadisesay|ngthe tetephonenumbersIn 2a' C

vo.abulary plactice -.' P.ge 94, ExeÍ.|se1.

'..;: :t# rnoxutctlrto L|st€ n .nd Íepeat. Thénpra.üséthe conveísatíons ínpairs. I A What'syournumber? -', B NlyphonenumbeÍ? A YEs. 2 A l\,lyphonenumberltwo one two .,.

Grámmalp].dice ..) Pat. 95' ExéÍc|se 2.

E

sory? Two one 3A

say the nümberson the büsiness.aÍd|n 3a' Thetelephonenumber's.... Themobilephonenumbeds.... Thefax number's..,.

two,.,

Fiveeight? B No,d!! eight.

Right. so, two onetwo,six threeseven'fouÍ eightfivenine,

B That'sright.

wlthwhrti myondWll Questlons l{hdr ,..?- Whatls ...? What!youÍphonenumber? 'ily phonenumb€ f s01236868943. liy phonenumb.Íl. w phone nunbarIt NotetYoucan saygh or 'rio fot 0 ln phonenilmbers,

!kt.n to a teléphoíe Conve6ation lf}m .nd wr|tethenumbeÍs.

a ...']?'tl !|steía|rdnatchthepalrs' 1 2 3 4

r.cane@ 5 \ service@ b \ k-suzuki@ . \ f_carlton@ \d 5 pÍince-l@ e í ó smirnov@

ccs.fÍ east.ip cnv.de orange'design.com u.matl.ru netgate.co.uk

PÍa.t|se say|íttheena|laddresses ln 4a. practl.o4' stÜd€ n tA -.' commun|catlon P.ge78.stüdént B ..) Pagé88. Talkto otheÍstudents.Rnd out the|r€ m all addrcsseg. USEFULLANGUAGE

Nunbets0-10 o12 345 zeroloh on€ two three four 678 910 slx seven elght ntne len Telephone nunbers

orangeDesign'25woodstréet

578956fivesevenelghtnlneflvesix 44 fourfouror doublefour 60 slx zeroor six oh te|ephone numb€ ror phonenumber

N4anchester, N4U29 6DL

enail addrcsses

Telephone:0l6l Mobile phone:

emailaddress: [email protected]

five

.

00t

_

dash underscore

@at

What'syourphone/ fax/ mobilephone numbe|? What'syouremalladdress?

E"

Listen and íep€ a t the nümbers.

lE

11 72 13 1.4 1.5 76 L7 18 19 20 30 40 50 51 Practisesayingthe numbeí.. '13

c

50

practice.-tPage95,Exercise 3. vocabulary

20 List€ n to the airpoÍtónnouncements. Filtin the Ílighttimes.

Chicago O'Hare - Terminal5 Departures LH 9]SB

FRAIiKFURT14AIH

BA Be9z I'lx tBlz

R0t'l8 LrtHooNHEATHRT]TJ ; HEXTL0CITg

Í.B?á13

t,lADllIÜ

AA 1955

T|]RÚllToPEA|1s|]N ó

14:13

Workwith a paítnerstudentA says a time,then stud€ n t B says the flight.changeroles. A Fourteen thirteen. B The f|ightto FíankfuÍt. A That'5Íight.

.h

'ql

I

',l5.00

5 21.00 ó 00'00 7 13.00

o work with a partner.studentA says á number (11-59)and StudentB writesit. Takeit in tutns.

a"

1 09.00

4 19.00

l0 40

15

Match the paiís.

2 I2.OO

P R o N u N C | Á T l o NL i s t e n a n d l e p e a l .

19

E"

8 05.00

sevenpm / seveno'clock in the evening thÍe€ pm / threeo.c|ockin elevenpm / eleveno'clock at night d nineanr/ nin€ o'c|ockin lne moínIng mldnlght f midday/noon fiVeaÍn/ fiVeo'cIockin lne moÍnng h one pm / one o'clockln the afteÍnoon

List€ n and 27 checkyour answeÍs. r€ p eat.

Number2 s .

Mátch the times to the clocks. wÍitea-e in th€ boxes.

C

practice..) Page 95, Exercise5. GÍammar

TIMETABLE O'HareAirport - TrainDepartures l0:OO l0:08 10r15l0:21 l0rl0 l 0 :l U l 0 : 1 5 l 0 : 5 1

1

l

|t'squart€ r pnsl clevcn'

2

lt s ten prsl twclvo.

]

l's ílvelo e ghl

4

l's qÜ.rlcrlo livo'

5

I s h a l ip a s rn f c .

22 Listen and repeatthe qu€ s Úons andthe times. what üm€ ...? Whattimeis it? What'sthe time?(= Whatis lhe time?)

1100 1 lr l 8 1)r00 1 l :l B

ll:08 11:1511:21 ll:10 l l : 4 ! 1 1 : l! 12:081115 12r21 1l:10 L2 : 4 ! 1 2 r t l

l:00 l:18

L:08 l:lt l:45 l:tl

1r2l

1:10

work With a paÍtn€ l ' Look át the tim€ t able Íoro'HaíéAiípoítstation. Píáctisethe conversationfíom5a. ljse these times. 1 7A.tA 2 ).)\ 5 4.40 6 4.50

l J.10 4 4.05

USEFUTLANGUAGE Nunbers11 59 'tr 12 13 14 15 eleven twe|Ve thirleen fourteenílfteen 't9 I7 18 s xteen seventeenerghteennineteen 't6

e

pÍacti.e..')Pag€ 95' Exeícis€4. Vocabulary practi(e5 ..) Page 79. Work Communication

E.

23 Listento this Conv€ í sationát o'HaÍ€ AirpoÍtstation. a B Á B A

Excuseme, what's the time? past tari, lts qLrarter when's the next tÍain? |t'sat ten twentylhÍe!. OK. Thanks.

20 l0 40 twentv lh]Íty fo(V

50 flfty

51

Whattimeis ll? / Whafs lhe time? Whattimes the nexttrain?/ When'sthe nexttrain? It'sat fouÍteenthiÍty. in the moÍning/afternoon/evening at night

Píactiseth€ ConveÍsation in paiÍ5.

I

when,.,? : Wheni5.''? whén's...?

15

E"

24 Listenand íepéat thénumbers.

CaftÉ

60 70 80 90 100 vocabularypractlce-t Paga95, Exerclaa6. work with a partnelstudentA says . numb€ r (t-100)and studentB wr|t€ s |t.Takeit in turns.

@"

whst's the cÚrÍency |n yoÚícoÚntry?Howdo you say it in Engllsh?

DuÍgeÍ Itottlog

Howmuchis a B|gMac |í youÍcoüntÍy? 25 Llstento the prl..s. filt In the gaps In the Blg iiia. Inder.

Sonduiches Beef Solod Cheese ondTomoto €99 Tuno Chichen

BigMacindex Country

BigM.( pri(€

BigMaCpÍi(e in do||aÍs

USA

Í2'51

s2.51

BÍaz I

Íea|2.95

,s1,65

China

yuan9.90

Í1.20 12-52

Germany

€ 2 .55

12.37

nary

€ , 2.32

t2.16

Chips

E

a wí|tethefoodfÍomthemenu|nthecha.L

t294 zloty5.50

$1.28

Spain

e2.25

Í2'09

swaEeand

5íÍ 5'm

.Í

U(

tf

Í3.00

work w|tha parlneÍ. Take|t |n tlrns to a.k questlonsaboutthe prlaesof Big Macs. Aísw€ Í in doltars. A Howmuchi5 a Big ívlacin Geímany? B |t5two dollarsthiÍtyseven.

'l

b

26 pRo u crlirora Llstenand ffll ln théch.rt w|ththe woÍdsÍÍom 3a.

Number2 s 28 Listen and repeat thes€ phrases from the conveísations. How muchis that? Anythingelse? 29 Pio urrcr^TroNHow do you say the s sounds?Listenand repeat.Fill in the chart. singular (a/an) Plural (t!,vo,thÍee) i/i itr I

t 2 3 4 5

!.

27 list€ n to peopl€ buyingsnacks and drinks.F|lt|n th€ gaps. 1 A I A B

B

CoLrld haveat h/t1-,t,! , please? A n y t h i n ge l s e ? l]m '.' y€5, and a 2 T h a l ' s f o u íe U r o ! 1

please,

Thanks.

hotdog buÍger sandwich Salad dÍ|nk

L]

sand!!iches salads drinks

L] n! ll t]!

7 t€ a teas I 0range)urce orangelurces

Anylhingelse? No, thanks. B O K .T h a l ' s ' 1

Practiselhe conversations in 4a in pairs, pÍa(tice communi(ation 6 -.>Page 79. woÍk pa|tneí with a

80 to seventy eighty 1OO

ninety a/onehundí€ d $ = dollat pounds

a sandwi(h) two sandwiches a coffee ) thíeecoffees

t ln !n

e

90

B

lt tl!

practice.-' Page 95, Ex€ r cis€ 7. GÍammaÍ

, please.And

]A

rl !u

d

60 sixty

Yes,please.And two ó muchis that? B lJm ...eight7 3 oK' eightdol|aÍs

l.l

buÍgers

USEFULLANGUAGE

B

l V'

holdogs

€ = euío € = pound

Buying food Could I have two coffeesand hotdogs,please? Anythingelse? No, thanks. How Ínuchjs that? TWelVeeuÍo5síxty,please'

Jl

á

Match th€ words to the ohotos 1-6'

Faltory

rrorcr*

*."

*","no*" .noo

tl

7

ft, Í'"

I

-"lr

-l*;f'l

l-x+

56

b

in th€ chart.some iobs matchto moÍethanon€ woíkplace. Mat(hthe iobs to the woíkplaces accountant per5onalassistantengineer manageÍ receptionist salesassistant technician designeí

c

30 tisten and í€ p eet the iobs in 1b.

practice.-' Page 95, Exercise1. o VocabulaÍy

Work 3 e

31 Listen to two people talking about their tobs. Fill in the chart.

32 PRoNUNc|AT|ol{ How do you sáy doyou in thesequestions?Listenand í€ p ea|. Íh€ n practisesayingthe questionsin 2a. 1 Whatdo yolrdo? tlir 2 Wheredo you Woík?

I liv. in London. I workfoÍBDA' Questions Wheredo you woÍk? Do you liv€ in Palis?

d

..' Page 95, Exercise2' GlammarpÍactice conmUnication pÍactice 7. studenlA '-' -.r Page 79. Sludent B Page 88. Talk to oth€ r students'Ask them about th€ i r iob and company.

f

comPletethe sentenc€ s 50 th€ y aÍetrue for you. Th€ n pra.tis€ saying them. l I workÍor 2 Ima/an I work in a/an 4 | l i v ei n

flomthe tt a matcnthequ€ s tionsandanswers conversátionin le. writ€ a-d in the botes. r ['] whar rtoyou dot

2 . WhatcoÍnpany do you woÍkÍor? 3 l ] WheÍedo you Work] I [ ] oo you live in Boston? a ]Íexch€ m icaIs' b Imanarcountant. d

n a íactoryin Boston]1

LÍst€ n againand checkyour answ€ í s.

USEFIJL LANGLJAGE |'ma manageíreceptionist/technician. l'm an áccountan|/a55istant/en8ineeí. Whatcompanydo you work for? I work foíWi|sonPartners. WheÍedo you work? IWoÍkin Bilbao,Ínspáin. I woÍkin a factory/hoteVlab/shop' Wheíedo you live? I live in Tokyo.

krs€nt s|mple!pos|t|ve andq!ésl|ons(h.lshellt lÍ.eJth.y) H|thnÚmbeÍs' de.ln.ls

!

a

n""d th" aboutGor.n Tat|é. A.e thes€ ".d.le génten.és tÍue(o or f.ls€ (F)? 1 2 3 4

GoÍanTatiecom€ s fromGermany' He ownsall of the orionGroup. Hehas5o,oooemploy€ e s' orion compani€ sbuy steelfíom in WestelnEuíope. supp|ieÍs

! ! !

Theysellsteeltocustomeí5 inWegteln Europe. ! They make steel a||ovel the WoÍld.

!

b vocabulaíypÍactic€-.' Pag€ 96, Ex€ r (is€ 3.

!a

Réadth. art|.leaboutGoraíTat|é ata|n.Then fflt |n the t.ps w|ththe CorÍect nÚmbers. on€ two three flve six thlrty fifty hundred thousand million blllion polnt

GolanTatiiis ''.tlú:t.u '''..'

y€ a rs old' Totalsalesare dollaÍs a year Orioncompanies have people. oíioncompaniessell tonnesoÍstee|a year' 5 GoranTatiaandlamesBernard own peícent of oíion. 33 L|stenand Ch€ c k yo|,ransw€ l s. vocabularypractice.-, Page9ó, Exorcise4.

d

zol

,4 l|stenand rcpeal Practls€ say|Íg th€ numberswlth a paítn€ í . 400 850 65,000 270,000 3.2million ó.8 bilIion

BÚs|ness Y€ Í bs .nd nouns

GoranTatió Multi nillionail€ GoBn tbtió bjwf 38 y€arc old. He come3 from spüt in croatia' but today he live6in Viclorie, Awtr3lia and ha8 Áu8halian naiionality' Mr 1b'tiTole'Ú ha]fof the orion omup. (Hb colleague,Jsmes BeÍneÍd.ownr th€ other 50%)' ofion címpanieshavetob'l Ealmof about$3 billion a year,and about50,000people work |oÍthe 8roup' orion Group companiesbuy st€el fÍom3uPpii€rs in Bussia' Eastern Buropeand Korea and sell it a over th€ world, They buy and sell 2'5 mil]ion tonnffi a yeal' Th€y also make8téelin a numbel of fá.|orie8in Russia'

Work3

E"

35 Listenand repeatthe sentenc€ s in grammaí thé box' Presentsinple: positive

I 2 1

37 Listenagain.underlineth€ coÍÍe.t woÍds |nthe questionsfÍomth€ conv€ r sation. 1 Wheredo/doesyoursÍee|comefcones f|om? 2 whete doldoeswe bur'lbuysiI? 3 DolDoesft comefcones ftomGetmany? youse//Aellsyourproducts? 4 Wheledo/doés

Theyownthe company. Heownsfiftypercentof the company. Theverbhave is irregular: Theyhavafactoiesin Russia. HehasAustÍaljan nationality.

38 PRot|Ut|c|AT|oÍ| LlstenaÍd í€ p eat the questionsin 4c. Howdo we say do aÍd does?

GrammaÍpÍactic€ -.' Page 9ó, Exercise5. 36 Pno Ut|c|ÁT|o L|stenand r€ p eat the vérbs.Th€ n í|ll |n the chaÍt'

Prcsentsímple:questions Whatdo you selt? Do theyhavecustomelsin Chlna? Wheredoe! she aomafrom? Doéshe ownthe company?

lives works has buys sells makes owns

!.

you hear. List.n again.wÍltethe numbeÍs tonnesof steel products 7oolsa|esarein Geímany

37 ,an€ Ross'fÍomcentroPumpsuK, is visitingMetaLln,a supplierin Hamburg. Listento her conveísat|on with FrankAÍzt' Metal|n,s factorymanager. Are thes€ senteí.estrue (Í)or false (F)?

€

Grammarpíactic€ ..' Page96, ExeÍcise 6. wolk wlth a partn€ í Ask and answer questionsaboutGoranTatla. Where''.comefrom? Wheíe... live? Whatcompany,,. own? píactice8. studentÁ -.' communication Pagé79. stud€ n t B ..' Page88. LANGUAGE USEFUL My colleaguecomesfromGermany. Theybuysteelfromsuppliersin Russia. Theyhavefactoriesin China. Wesell this pÍoduct all overthe world. Heownsthecompany. 1heymakecomput€ rsoftware.

Metalinbuyssteelirom a supplieÍ. Metalinhas a factoryin China. MetaLinhas customeÍ5 in a number

! ! !

High nunbers and decinals 25o = two hundÍed and fifty = 12,ooo twelvethousand 5o,ooo= fiftythousand 2.5million= twopointfivemilljon 3 billion= threebillion

E"

39

b woíkwith a partner.Talkaboutthe peopl€ in the photos.

Listen. Match a-g to the photos.

havelunch b havedinner have breakfast d have a break finishwoÍk f staÍtwork g get up

A Whattimedoes he/sheget up?Whendo€ s he/shehave breakfast? B He/Shegetsup / has breakfast at ...

c

Vocabutarypractice-.t Page 96, Exercige7.

d woÍk with a Paítneí Tatk about youí daily routine. A Whattime/ Whendo you get up? B I get up at 7.10.

! 6 . 1 5a m

7.10am

E"

40 List€ n to this conversationabout daily routines.Are th€ s e sentencestrue (D oÍ false (É)?

1 lt's8.10am. 2 I 4 5

Thernanis flveminutes late. Themanhasa coffee. Theman5taÍt5 n]orkat 1o'ooam. Thebossfinishes at 4.ooprn.

trl n t ] |] ll

-,-!F 9.00im

1 2 . 1 0p m

1.00pnr

5.10prn 40 Listenagain.Filtin the gaps in theae politephrases. I

Good

2 soÍry|'m 3

7.3Oprn

,I

ploo|eÍn'

Work 3 Look at thes€ sentencesfrom the conversation.Filt in the gapa with negaüves,

aona i*a I lou.rt, "r"*t rsnl 1 lt /i/,7 2 Im t We 4 We 5 íMybo55 6 H€

late. a m o r n r npge r s o n . work lalc, eveningp€ o p|e' a moíningp€ Í soll' havelunch'

4t List€ n and ch€ c k yoUl an.w€ Í s. PÍactisesaying the s€ n tences 42 PRol{Uí{c|ÁT|ol| Listen to the Woíds.oo they have one syllable (o) oí two (oo) ?

o

1 not 2 aren't 3 rsnl 5 don't

11)

oo

t

L] L

Presentsimple: negative

E"

WoÍkwith a oartn€ í . Read the article about mealtimes. Which two statementsaíe not tíu€ ?

MeattÍme? 1-i

lt,snoonGreenWich M€ a ntjmp:12.o0jn the U(, 7.00am on the USeastcoastand5.30pmin Indja. jn London'bleakíast But is jt lunchtime tjmein 8o'ton l4eattimes aroUnd theworrodte anddinneÍ timein DeLhj? rusl'iandrwisscr.epsp. as d ffp'pntas Japaap\p Peopt€jn spainhavedinner[dte'Theyeat at about nineottockor ten ottockin the€ V ening. Peoplein the UK hdvea bjgbreakfdst' w]thbaconénd eqq5,andthenth€ y don,tedtlunch' jn FÍance Workers hdvea tonglunchbreak.Theyhave between onedrd two hoursto eat. In the L]sA,.l lot of peoplejult havehatían hoL]Í foÍUnch,éndenta sandw]ch in theofficopeoplestaítwoÍka| 7'00am andhave In switzeíLand' breakfast in the office. And]nJapan,a lot of manaqeu havedinn€ l jn the go to tho off]co' evening,.nd !h€ back

43 Now (ist€ n to six peopLetalking about mealtim€ s and routinesin theircountrie5. ch€ C k your

DE

person, I'mnota morning Youaren'tlate, Helsnt late. Otherverbs Theydon'tworklate. she do€ s n't staÍteaíly.

Tatkaboutroutinesin youÍcountryand any oth€ l countriesyou know well. Do theyst.rt € a rly. WhatliÍ]edo peopLestirl WoÍk? Whattlmedo theyhavc lun.h? Do theyhavc coÍfee bÍoilks? Whattlmedo theyfinishwork?Do peopleworklale? \ryhát timedo p€ o pIe havedinner? USEFUL LANGUAGE

f

pra(tice.-> Page96, Grammar Exercise8, píactice9..') Page 79. commUnication work with a paÍtn€ r '

Whattimedo you starvíinish work? Whattimedo you havebÍeakfast/lunch/dinneÍ? get up eaÍly. |startWoÍkat /'45. I don'twork late.| finishat 5.00. We don't have coffeebreaks. Janstartsworkat 2.00pm. She stansafterlunch. A|anfinisheswoÍkat 10.]0am' He finjshe5beforeIunch'

2)

Information

b

E"

44 NeiLLeeman phones Tina car€ y , a colleague. Listen to the conversationand answerthe questions.

El

a

Readthe article.what is Netlingo?

1 What'sNeil'spÍobl€ m ? 2 Wherecan Neili]ndthe answeÍ? b

44 Listen again. Fill in the gaps in the sentences. know mean spell standfoí think understand 't

a o r ' , , t , , / ,' t , t , , / d n d o b" . i , I o n o pagesix. 2 ltl salesjargon.Whatdoes it I

Good question. don't

4 DoesB 5 I'mnotsure,but netLingo dotcom. you 6 Howdo .

hal docs tl)e'e'stanclli)r iD emilil ? Whal does com'rncanlWhat doe. 'WWw'stanCl Íbr,llfyou don't undclstand 1hc lan8uasc ol.thc IntcÍl)ctand e.busjness,the answersare at netltngo,coln, 'Ihe

Netl,ingowebsitehas an online dictionary

With tlrousands oflvords' fronr ú' to Zip. 'business'? its 'netllngo'?

'''>Page96, Ex€ Í (ise l. vocabÜlatypÍaCtiCe

Information 4 work with a partneí Ask and answer questions aboutth€ woÍd5and abbreviations at the top of the aíticle. A W h a td o e s . . m . ean? B (|think)'..m€ a ns..' (but 'm not sure). A Whatdoes ''. standfoí? B don'tknow / t standsfor....

E.

4t Listen to lieil Leeman speaking to á Customeron the t€ l ephon€ . compl€ t e the foíÍn.

B

Customer

couldyou spellthat,p|eáse?

d

Grammaípíactice.'')Page97' Exercise2. practice10. StudentA ., Communic.tion Page 80. Student B .>Page 88.

E"

Do€ s youÍlanguag€ u9eEnglishwords? Writ€ somewoídsin the chart.

co'npUt€ r /|nleÍnet wods

Namot

Lnrl,r

l

Company:

45 List€ n again and complete the conv€ í sation.what questions do€ s N€ i l ask to g€ t th€ customerinfolmationÍight? (ustomerMy ndrp! | ,'J.,

I can openthe nle,but I can't readit,

al

v,)

E

E F

.t*

t

fl

Thiscomputerhas Frenchand Germansoftwarc, Youcansavephotoson the computet Youcan printdocuments and photoson papeÍ. I copyall fllesontoa CD.

tr.ü

Youcandownloadthe software fromthelnternet.

Places

I Business faciliti€ 5

ná

(

íf-. rneEmirates Towers Hotel meansbusiness

!a

Mátch th€ s e woídsfíomthe afti(le to the photos. lJse a dictionaryto heLpyou. chair faxmachine laptop meetingÍoom phone photocopier photocopy powersocket printeÍ table flip chaÍt 52 check youíansweÍs. listen and ÍePeat.

r o o m a r t h oh o t c l T A r e t h e r et a b l . sr n d . h a i B T We needr photocopy p h o t o c r p i e rCTa nw e use the fax machineT l n e e d t o m a k ca p h o n e call. Are thcre power

R€ a d the adcle and answ€ r the questions. 1 Whatare.businessfac]lities'? GiveoxaÍnpIe5' To'leÍsNote|? 2 Whereis the Ern]rates group is hotel f? what the 3 4 Whatis the group'sbu5ine55 5tÍategy? 5 Doesthe hotclhavegood businessiaclLities?

Therear€ a thousand

hotels.At th€ Emirates

T o w e 6H o l c l i n D u b a i , theresiustoneanswer: T h et m i r a t e s ' l o w e 6i !

w h e r e ' Y e íi s n ' t j u í a strateily( We don t say

b u s i n e $l a ( i l i t i e sa r e the.e atthe Emi.ates ToweB?The answer is, t h e h o t e l d o e s nt j u s t ( haw businessfacilities it Úa businessfaci|ity

P l a c e s5 practice.-)Page 97, Ex€ í cis€ 1. d vocabulary

E"

53 Lislenlo the conversation between a Customerand a receptionistat the HoÍizon Hotel.can the man send and r€ c eive emáils at the hotel?

d

E"

Make verbs flom th€ undeÍlinednouns and fitl in the gaps in As sentences.Use a dictionary to help you. 1 A 1 need to l,h.trirl'!/ Íhis'cou|d I Use th€ photocopier? B Yes, 2 A needto my ássistant'can makea phonecal|fÍomhere? B Yes, ] A Ine€d to this to my offlce. Could use the fax machine? B Yes, this Ílle.can send ernai15 fromthis compLrteÍ] B YES, nrpIo 5 A J'op/o hi\fl'. | 5t h e r ea p Í i n t eI rc a n U s e ? B Yes,

53 List€ n again. what faciLitiesare theÍein the hotel bu5ine55centre? TiCk ('/) the boxes, 1 me€ t ]ngroorn5 2 Photocopier ] tax mdcirll€

practice.-' Page 98' Exercise2' GÍammaí

/)

55 Now listenand fill in B's repti€ s .

D C

t phones

Practis€ th€ conveÍsation5in 3a. i

n€ed (to) (need+to+yerb) needto photocopythis.

54 PRot{ul|clATloN list€ n and Íep€ a t' Therear€ mectin8rooms.

lneed + noun) I needa copyof this.

Theres a photocopicr. Arether€ power50.keis? s therea phonesock€ t ?

i

thereis/aÍ€ Singular: There'sa photocopierin my office.(There's= Thereis) Plural: Ther€ are two píinteísin the office. QuesÍlorls]|s thele a fax machine here?Are there computers at the hotel? /V€ g otivej There isnt/arentphones in the meetingrooms.

d

Grammarpractice-.t Page 98, Exercise3. practi.e1]. stÜd€ n t A ..') communi(ation Page 80. Student B .-) Page 89. USEFULLANGUAGE I needto makea phonecall.Can I use the phonein the meetingroom? |s thelea powersocketlor Ínylaptop? I needto píintthis page'Do you have a pÍinter? I needto photocopy this.|5theÍea photocopieÍ heÍe? You can faxit. We havea fax machine.

The seniormrnrrgement oÍtlces jre on lcvel8ó o|thebuilding' Thercrrcr cntrances/ 2 cxitsronc ol1thc Sroundnoor one on the Íirstfloor Theretlre88 Íloorsin th. buildins abovegroundlevcl. The basementhrs íourlevels. Thereis i lky bridge'('rcorridor

E

a

in theair)at levek4l and42. Therearej in the building. Therearea

windows flishtsof

Thc buildins has5

lifis.

Mat.h the woídsto th€ buttons|n th€ tlft. basement fifth fiíst fouíth ground s€ c ond sixth thild 6 5 4

2 í

tr 57

check your answeÍs.L|stenand rep.al

|.ookat the fa.& & FÍgu|esa$aht..F|tt|n th€ gaps in these sentences. The entrances to the Petronas Toweísale on the ' t!!11',,,,ta^d ' floors. A.sky bíidge'links the two towerson the foÍty-] and forty.4 floors' PeÍonasl s€ n ior manageÍshave their officeson the eighty't floor,

a

work with a partn€ . ' can you .ompl€ t € the Ía.ts& Flg{,resaboutthe PetronasTowerswith th€ s e nUmbers? 2

76

'6

765 1,8oo 32,ooo

list€ n and checkvouÍansweís.

Odinol nunbeB 1st = fií9t 2nd= second 3rd= third 4th = fouÍh

5th = llfth 9th = ninth 6th = sixth 10th= tenth = seventh 11th= eleventh 7th 8th = eishth 12th= twelfrh...

Ptaces5 0

practice.-)Page 98, ExeÍcise vocabulary 4. b

Talkaboutyour office. Theofiic€ btrilding has ...floors.Our officeis Th€ entran.€ i5 on thc ,,.floor Th€ Í e\ a / TheÍeale ''. r f r ( s ) .

!

a Matchthe wordsto th€ signs.

on the right']u5(afleíthe lift. t's oveÍthere'Th€ filst door on the Íight' t's just pastth€ st3irs'The thirddooÍon the right. Go thíoughthe doorsat the end' and thcyle on the righl. Go to the end of lhe coÍridor' throughth€ doo15,and tuÍnleft' óo

litt stairs

MtrEtr

1

l,li

2

)

4

'8 Ask where 1-4 ar€ . Listen and repeatthe questions. 59 Listen to the p€ o ple asking for dií€ c tions.li\lhataÍethey looking for? 'r/7 1 3 Lookat théoffic€ Plan. can you mat(h the qu.stionsánd answeÍs?WÍit€ a.€ in theboxés.

Í

Listen and check youÍansw€ t s.

vocabularypÍactice.'.'Page 98, txer.ise 5. ó1 Listen and r€ p € a t the dilections. 1 Thcyte on th€ right' 2 lt s iust pastlhe slairs. ] Go throughthe dooís. 4 Go to the end of lho .orridor work v.ith a paítneíTake it in turns to ask and answ€ Í th€ qu€ s tions in ]d.

Go thíoughthe dooí5.Tum right'

practice''.' Page 98' Exerciseó. GrammaÍ

fl a,.r'

píactice14. studentA.'.' commUnitation Pagea1. StudentB . ) Page89. USEFULLANGUAGE Excuseme. Where's,,.? |tl on the gíound/fiÍstêcond ''. floor' |t'sovel theíe' |tl just pastthe lift,on the íight' Go to the end of the coíidot Go throuBhthe doors. TuÍnright/left.

IL .

I

tl

-Jl

U

a

(he l]ft? 1 Excus€ me.WheÍe's

I/,)

2 Excuseme.Whereare the stalrs? the compuleÍ loom? 3 Where's 4 Wheíe's the dr]nksrna.hine?

ll L]

5 WheÍe arethe toilel5'pIease? Ill

a

!

wlere are the PropeÍties in the two adverts?

s\ {sl \.

---1

12 apartmenG,centralsydn€ y ' studio,1' 2 and 3 bedrcoms'Toptwo í100.s (24thand 2 5 t h ) on í e wb l o c k ' PÍice5f.om s480,0oo'

,.J,

IN

!\

*"-

lsumm€ Í3o.c, winter20.'c)'19thcent!ry (upía|ís bathÍooms hous€ ' 6 bedÍooms,2 anddownstair',largelivinqíoom165m1, Ú|tn modelnkllchen'9ála9e Galden3'l00 m. sea Tasman or pool BeaurrlLrlvrew swrmm,nq

Fol a!

pr( 7

Íindwordsií the advert9to matchthe photos1-8. U5€ á d|ct|onary to help you.

F|ndadiectivesin théadveítsw|tha sim|lar meanlng.

62 checkyouíanswers.Listenand repeat,

2 0rg

pÍa(tice.-, vocabulaÍy Page98,txeÍcise 7. I Adiectives

Readth€ advertsaga|n.|Jnderline the CoíÍe.t adiectivesin 1-€ . 1 TheapaÍtment blockis modern/old. 2 3 4 5 6

Theapanment is bi8. It'sa big apartment. TheÍoomsin the housearésmall. Thehousehassmall rooms,

The ápár1ménts aíein d low high bJi|ang'

lhe house is old/new. The living rooínin the house is b/g/smol/. The kitchenin Íhehouse is old/new' Íhe|e'sa nice/horribleView fÍomthe gaÍdenof the house. 7 |Í'shot/coldin B|isbane. a Ihe house is cheop/expensive.

mt po

tn

$1.6mittion.

a

wl

cll tha PK

GoldCoastnearBrisbane

!

I

po

c

vo(abularypractice..)Page 98. Ex€ l cise 8'

P l a c e s5 a rool

!

tt'" titt" of the article.Whatdoes

'hotproperty'mean? "t

quitelv.ry + adiective It'sverybig. li's quitebig. It'squitesmatl. lt'sverysmalt.

b Readthe article and answer the questions. 1 2 3 4

HoWmanyp€ o pIe live in Au5tÍa|]a? Wheredo most peoplelive? Whereis propertyqUlte€ x p€ n 5iV€ ? Wherear€ propertypíicesVery|o!\r?

E"

63 List€ n to a mán talking to a cotleágueabout his home. lJnderlinethe 1 2 I 4

!l has36'000 km oícoagt.ThereaÍe7.6 mi||ion l l km2oÍ|and.AustÍa||a |s big' very b|g.But tne popu|at|on |5vely sma||foÍa cont|nent. of18 m||||on w||hJus| twopeop|epel squa|eki|ometÍe' does this p|opeÍty móanAustlalian is cheap?Not exact|y. A |alge póÍcen|age of Austla|iansIive.na sma||numbelof blg c||les onthesouth.east coast'The |a€ e popu|ation |heÍe meanshomesarc qu|teexpensive(thelea||yhot pDpeÍty is in sydney)' |npaíts of westernAustíaIia. the oppositeis tíue. popu|aÜon ptices' Avelysma|| meansvery|owptopeíty pt|ce you Fot|he oía squaremett€ in sydney can buy ásquaíe k||ometre n€ a r the GÍeatVictoriaDeselt.Hot plopeny of a diff€ r ent kind!

b

The house i5 qtrlte,eÍysnall/big Th€ gaÍdenis quite/verysmau/big' The house is quite/yeryrld/modem. Propettyis quite/vetycheap/expensive

GÍammdl pla(li(e '.') Page99 txeÍlise9' pÍactice communication 15' studentA Page81.studentB ...)Page 90.

@a

work with a partner.Talk about € a ch other's WheÍe..' Live? .'' hou5€ / apaÍtment? ''. big? .'' gaÍage/garden? Talk about pÍopeítyPlices in youÍcountry.

.-+r

!tí (*-

priceshigh? Ar€ propeÍty In Whatcities/regions is píoperty expenslve/cheap? In what partsof youÍtown/Íegion is pÍopeíty exp€ n siVe/cheap?

hn

( USEFULLANGUAGE

llow discuss these questions with a partner. 1 Whatdo .m'and .krn'standfoÍ? 2 Wh. doP. ||F // i ó nPdn by '| o| p|op"1y of a differ€ n tklnd'?

I live in a house/ an apartment in .... It's,.,kilometres from...., The house/apaftment is quite/very big/large/small. lt! ...squaremetres. It'soLd/modern. lt's quite/verynice. |t has '.. bedrooms-|t has a big/sÍnall gaíden. Is píoperty expensivein youÍcountry? ln ''. píicesaíequite/VeÍy high,but in -..

Action Ia

Label the photos (a-e) with the woÍd. in the box.

d

Vocabularypractice.-tPage 99, Exercise1.

l

goonbusiness trips go to conferences havemeetingsgivepÍe5entations goto tÍade fai15 Discuss th€ s e questions With a paÍtnel. Do you go to confeÍences? Do you havea lot of meetingsa Do you g]Veples€ n tations/ Do you go on businesstíips? Do you go to tradefairs?

He oftengoesto the headomce. They?ealwayslatefor meetings. a|ways usually ot|eí sonel|nes don't ohen nevel

64 Listen to five peoPl€ talking about thek jobs.Matchthe p€ o ple you hearlo the photos. wíite 1-5 in the box€ s .

l

[]J a!

t,, >t

36

I

t,,,,.,,,,,t;,:,t.

Action6 I

a

b

Lookat the adveÍbsof fÍequencyin the grammarbox. Then compLetethe sentences so Inev aí€ Üue ÍoÍvou. 1

g ve presentalons.

2

go on bu5ine55 lÍips'

]

Workln the € V ening'

5

]

Writ€ ernai|sin EngLsh.

I

workat home.

ó5 Listen to an interviewwith veronicastephens, a t€ l evision pÍoduceÍ. Howoften do€ s she do these things? Tick (/) the boxes. always 1 w o r k st O Ít c l c vs o n . o m p a n i e sn J a p a n f 2 W o r k sW ] l hp l e s e n t e Í|!Í o Í]ni p J n t l 3 n a k e sp r o 3 r a m m e] 5| E n g L ] í ] 4 w o r k sw r h a r e r m f r o ml a p a n t

w o r k sw l r hr t e i m f r o n r h e u K

ó

8 o e st o ] a p J no r b U ! | c s 9

work with a paÍtneí.Mák€

] t ]

V)

n

L] L] L] ll

L] I I L] L]

L] t

L

tt

sentences about

5 h e u s L r a l lw y o r ( s w i t h t e l c v l s i o nc o m p a n i e s n Japan.

Ea

ó6 Listento stuartcompton talking to a coLleague aboutwork'Are the sent€ n c€ s tÍUe(T)or fatse(0? 1 Hedoesn'lhaveir ol of meetings. 2 Hetravels a lot or buslness. 3 He doesn,lÍnakea |otoÍphon€ .aLLs 4 He 5end5a lot oí emn]ls'

i

a lot (of)/ lots (of) a Lotofllots of + roun We havea lot of customers in France. We hav€ lots of custor.eísin |talytoo (a lot ofl lots of = a largenLrmbe, verb + a lol lgo abroada lot. (: often)

V L

67 pRoNUNc|AT|oN Listenand Íepeat. How do you say o/ in the sentences? 1 | havca |ol oÍmeetngs' 2 | don'tg Vc a IotoÍpresentations' ] Do you go lo a |ol oÍconferences? Gíammarpractice-.) Page99' Exercise2. pÍactice commünication 1ó .'' Page8l. Workwith a partner USEFULLANGUAGE Do you oftentÍavelon bu5iness? ldon't oftengo abroadon buslnesstrips. Ioftensendemailsto foÍeign colLeagues. phonecaI15' I nrakea Iotof inteÍnationaI go to Íade fairsand I sometimes I nevergive presentations in EngLish. I go to a lot of me€ t ings in English'

!a

68 Listen to thé.onv€ r sation in the m€ e ting. Fill in the 8aP5.

having phoning working now moment this today

."",""!

Emma.l'm t /t,r/irl a rneeting at the'z with Laura and chÍis' Emma Right. You?eon the |oudspeakeÍ' lam Emma OK. Hi everyone. HelLo,Emma. C h s Are you havinga good timein lstanbuL? Emma Oh.it'sgreat.Reallygood.Thi] on|ypÍoblem is' |'mr ] you C h s |]n 5uÍc aren'twoíkinga|| th€ time] Emína, wete 4 about lim your proiect,Canwe ask yoll one oÍtwo questions? Emma Sure.Go ahead. 0K' chíis? ||m Chí|s Yeah.What'5YouÍteaÍndoing t , Emma? Enma We||,theyaíen'tWorkingat the ó . They?ehaving tuncn. chíis No' meanon the proiect'What aíetheywoÍkingon / lim

Enma Oh, right.Um ...Well, 3 wele,,,ro.king on installation numbersix.Wete just flnlshingthe testingon that thal'sthe lasl iob... b

Vocabularypractice..')Pag€ 99, ExeÍcise3'

l8

l

c

what ale |im,Laura,chÍisand Emmadoingat th€ moment? WÍitethe CorÍectform of the v€ Í b. ReÍelto the conv€ r sation in 1a agaln, if nec€ s sary. 1 lim' LauÍaand chÍisnre in the offi.€ thi5morn]ng' I/t,L1l,/atn11 a meeting.(hoye) 2 Emmaisn'tin the offce thisweek. on a projectin lstarbrl. (wak) I Ernma's in lslanbul. a good timc' (áaye] 4 Emma'sat Workat the moÍnent' a phonecaLl.andke, 5 Emma'sco||eagues aÍehaVinglun.h' at the moínent'('rl WorkJ ó Laura'sn a Íneeting' She lunchal the moment,(notioveJ 7 Jim,chrisand LauÍaare ta|klng' Emma quest]ons..ásk) 8 Emmannd hel co|Leagues ar€ on thc |.51job' thc testing'l''Álr)

Action6 Presentcontinuous l'm woÍk|ng on the leportnow. she's maklnga phonecall. They'rchavlnglunchat the moment. Negotive |'iÍíot havlíga coffeeat the moment. He lsnt maklnga phonecall. OR He'snot makinga phonecall. We .ren\ woídngtoday. OR We'íenotwolkingtoday. BothÍons of thenegativeare in @mnon use. Questions whafg she do|Í8?(WháÍs= Whatís) WhataÉyou doltlg? 15he hav|nga méeting? AÍ€ theyworklÍton the proiect?

70 Llstento the telephone conveEations. what are théPeoptedo|ng? comoletethe s€ n ten.es.

ó9 PRo|{Ut{C|AÍ|ol{ L|stenand r€ p eat the séntences.How do you say ./'9? 1 2 3 4 5 6

I'mhavinga meeting. What'sshe doing? she isn'twoÍking today' on the project' Weteall WoÍking AÍetheyhavinglunchnow? Whataíeyou doing?

Gíammarpractic€ ..' Page 99, Exercise4.

1 2 3 4 5 ó

Steve's Olivia's Colin's Nadia's Paolo's sylvia's

lnvnn Ltrlr

pÍáctic€17. studentÁ -.' commUnication Page81. StudentB -.t Page90.

Talkto a partneLwhat aíeyou workingon at th€ moment? USEFUL LANGUAGE Het in a meeting thismorning. Theylehavinga coffeeat the moment. Whatareyou doingnow? I'mnot in the officetoday. We'reworkingon the newprojectthigweek.

sooÍtsaÍdleisuÍe act|v|tIes

Ea

Readthe text.Canyou btly ForDunnies book.s in your country? Answ€ r théqu€ s tions. 1 2 3 4

Whatis.spaÍe tiíne,? Whydo peopLebuy For Dummiesbooks? Whatkindof peoplebuyForDummles books? ls lhe For DunmiesseriessuccessfuL?

'.:!:YÉ

A e.b.7,;|",,hí::,

ú u"

What do you do ínyoÚ sparc time? Nola |ot?AíeYou |ooking 10Í a new

hobby?|Íyo!aíe,then a qoodp|aceto books. The sla( is the For Dlrmmies yoUhoWtodoh!ndÍeds oÍ booksteach ÍromAÍner caníootba||to things' chines€ books € x p]a n a I cookin!'For DÜrnmies th€ basicsin simpIe láng age'so they're peÍJect íorábsoIUte beqinneís' Theb ack andy6||oW booksnowhavehundreds oí tit|€ s in 39|angUages' W th ]00miIion copiesin print'it,sobvioUslhatíreetime is bigbusiness.

Match the words to the activitiésin the

pictures.

aerobics basketball chess cycling flshing footbatl guitar running skiing swimmingwalking weightkaining 40 1

WINE 12

Action 6 7l PRo Ut{c|AT|oN ch€ c k your answeís.Listen and repeát.AÍeany of the wolds|he sameor similarin your languag€ ? |s theiÍpronUn.iation differ€ n t in English?

!a

Lookal lhe photos.Can you guess what the peopledo in theilspaÍetime? 73 Now listento the peopleand flll in the gaps.

72 Listen to two colleaguestalking aboutleisuÍe.Which activiti€ s fíom 1c do theytalk about? lgo

72 Listenagain.Completethis extrart fÍomthe conversation. A Don'tyou |ik€ 1 | B lhate, A 0h' love]]

' |t'5goíJdfo|yolr'

B N o ti f y o uc . n t a A No,that'struel

2

l

play go

till in the gaps. Then make fouÍsentences thatare tíu€ foÍyou.

L

like dont like love hate

((-r) r

|

/ .1 ,

rpLiy Ipldyth€ go

s.iirr

\'.IWi|(n8 \J' /(..:) 4

I

c w I nn r q . ÍUl|i||c|

go/play/do hatewalking like skÍin8.

| 3o + nouns with -ing I play + sports,ganes, musical ldo + aerobics, weighttraining

d

G a r m d r p r a rl i . c . ) P d g p q o . E x e r .i q p s .

'.') Page99, ExeÍci5€ó. pÍactice VocabUlary practice18.-) Page82. Communication WoÍkwith a partner. IJSEFI]L LANGUAGE Whatdo you do in yourspaÍetime? r go cyclng, ldo aerobics, guitar. I play footbalL/the I Love/Like/hate swimming.

Meeting

Planner JÁNUARY MT WT 7 22

WT

FS

s

W TF

MT

S

s

MT

ss

W TF

't2

123

l6 17

15 16 t7 l8 19 20 2l

't5 16 1 7 1 a 12 13 14

24

22 23 24 25 26 27 28

22 23 24

1 9 2 0 2 l 22 23 24 25

1234

25 26 27 28 29 30 31

Ea

ÁPRlL

7 56 8 9 1 0 1 1 't2 t3 't5 16 t7 18 't9 20 21

3 10

11 12 13 18 19 20 2

MT

F 1

456

MARCH

FEBRUARY

456

8 9

l0 1t 12 13

29 30 3l

7 '14

28

567

ll

34 9

10 11

26 27 2u 29 30

75 list€ n end Í€ p € a t the months. lanuaíytebíuaÍyivlaÍchApÍl lt4ay June JU|y Augusl septembeÍoclobeÍ NoVernber DecembeÍ

74 Listento fourshortconveÍsation.. when do th€ peoPl€ arÍan8eto meet?Maík th€ foul dat€ s on the calendar. c

7' PRoí{Ut|c|Al|oN List€ n again and fill in the chart.

Dates

We write: We say: ÍMay uth 11thívlay the eleventhof May

Meeting7 vocábUlalypÍá(ti(e'.') Page 100.Exetcise1' 76 Li.ten. Wíitethe days in th€ oíder you heaÍthem. Monday Tuesday Wednesday Thursday Friday Saturday Sunday | !t't,ltusJna 26 37

5

b

píactice..' Page 100' ExeÍcise 2. GÍammaí vocabularypractice.'')Pag€ 100.Exercis€ ].

d Work with a partner.student Á points to one of the phrases and Student B asks a quéstion.Take it in turns. B AÍeyou fÍeeon Friday?

.

Ine morntng

. .

middleof DecembeÍ August10th

.

the evening

77 Listenand repeat.Practisesaying the daysof the we€ k . Workwith a paÍtner. Lookat the calendaÍ. Yousay a dateand your partnersays the day'chang€ roles. A Thetwelfth of January B Tuesday.

!a

74 Listento the conversations in la gaps again.filt in the in the sentenceswith at, in oÍ on' 1 |'mfÍee.'/ theendof]anuary' Yes,I canmakeit thetwenty.eighth. 2 |'mÍree FebruaÍy' |'mbusy of FeblUáry' thebeginning of ivlaích? 3 AÍeyoufÍee themidd|e No,I can'tmakeit Friday. themorning? nineo'clock?

78 PRoNUNC|AÍ|on Listenand rep€ a t' How do you say .Íl' at the € n d of the numbeÍs? 1 2 r 4 5 6

Whataboutthe twenty-eighth? |.mfÍeeon the fourthof February' Fridaythe twelfth? Yes,the seventeenth is fine' of ÍMay No, can'tmakeit on FÍiday the thirteenth so, túonday th€ fifteenth'

practice19. StudentA .-t Communication Page82. StudentB -.>Page 90.

Prepositionswith times ond dotes

USEFI.]L LANGUAGE

on

Whencanwe meet? Whenareyou rÍee? whataboutthetenthof lune? That'sfine. No,l'mbusyon thetenth, I can/cant makelt at theendof lune. I'mfreeat thebeginning of lull I'mbusyin themiddleof July. Whataboutthe firstweekin August?

ín

Tuesday )uly gth (dates) Maích (manrhs)

at

summer(Seosonsl t h e m i d d l eo f . . . the moÍning/afternoon/ evening ten o'clock (tines) the beginning/end of nrgnl the weekend Christmas

Presentcontinüou5: Íuture aÍían8em€ n ts Tíavellanguage

Ea

!.á

79 Listen to Gary lipton talking to a Coll€ a gue abouthi5 plans for a busin€ s s trip. Filtin the gaps in his diaÍy. Paris London Cf i.uSo fonaon

May F|ib^Í|LA 9.at ('," ) )

/\r.ivL A/LL, Yq^ S.7S t Na': Yrr^ C.tS ;,n

) |,!LLt;rt

"

-i

pl

r..75 cn .-,'Í- 7'.k-.) 1.ao Gtu

- suL,R.L,l,\c\ j.TT G', üLLrjh - J.-,,Lr t]d/kLt) t.3Tp,t1 l|LLriri (p,r1\ Tra,n (Eurt:tat\ ta ) HÖt L| a';TG)' //'

R€ a d GáÍy'sdiary again and answer the questions. 1 ls GaryleavingLA on TLrcsday? 2 Where'sh€ .hilnglllgÍlghtson thc Way ] 4 5 6

|5he takij)gIh€ lIainlo PaÍlson W€ d Icsdiy? In Pdris,wh ch hoteLs he slayingat? ls he comingbick to Londonon Saturd.yl |5he aÍriVing i chicago n the moming.

In the sentencesGary Lipton describes his tíavel plans.Fill in the gaps.

I

)

)

)

|:/,?,t|LÖnaóA 43s p,+,: ' 7.oo Pi^ c^,e.Ü" ta.ts p,\ ) ) LA t?.25 6,h

*

.n"na" "rr,u"

iu ht n1 LosAngeleson Monday. t 2 the tíain the EuroslaÍ' 3 Then in PaÍisfor thÍecnights. 4 backto Londonon lhc tÍain. 5 in LA in the middleof the night. 6 T h e . 'o . I h " Í g . | | o n " ' in Chicago.

Meeting7 futureaíangements Presentcontinuous:

Who...?Why...?

|'mf,y|ngto Londonon l/|oÍday' Shebmeetlnga collea8uethls afrernoon. Theyl€ 8rí|v|n8 tonorow' wei! hrvlnt a meetingat Íouro'clock.

WhoaÍeyou wolkingwith? I'mworking withlohn. Who'sSoingto the meeting? Anne,PeterandKen.

79

Listen a8ain and check yoÜíanswers.

Whyareyou goingto Hamburg? I'mgoingto a meeting. Why! he takinsthe train? Becausehe doesn'tlike flying.

é vocabularypractice...' Page 100' ExeíCise4.

..) Pag€ 100,Exercise5. píacticé GÍammaÍ can you .ompletethes€ questionsfíomGaíy's (onveísat|on |n 1a? How When Wheíe Who Why Next aíeyou goingto EuÍope' GaÍy? We€ k ? 2 ) t

drivinB?

aíeyou going?To the Londonoff]ce? TanyaDolanagain? áíeyou meeting? aÍeyou goingto Pari5?on bUsiness? aÍeyou lfave||ing to Páris?Are you

on page121 and 79 Lookat the tíanscíipt listento Gary'sconversat|on again.ch€ c k your Listonand r€ p eat' How Eo PRol{Utic|ÁT|ot{ do you say the und€ Í linedwords? 1 2 3 4 5 ó

Who\ 5h€ meeting? With? Who aÍeyou traveIling Who'scominglo the meeting? Whyare you leavingeaí|y? why'she golnglo London? why aÍelhey slayingjn that hotel?

Work with a partneL look back at Gary's diary.Ask and answer questlons about his trip. A B A B A

in ''.? When'sGaryleaving/arÍiving at .-.. He'sleaving/arriving Whafs he doingon...? . He'sflylng/meeting/going... he..'?/ Who'she '''?/ Why.she WheÍe's ...?/ How'she...?

communication oractic€20.studentA .-, Page82' stud€ n t B -.) Page90. Talk to other students.Flnd out what aííangem€ n ts they have Íoíth|s week. USEFULLANGUAGE

wheíeareyou goin8? Whyareyougoingto lvlilan? WhenAVhat timeareyouleaving? Whoareyoumeeting? Howareyou travelling? I'mleavingLondonon Tuesday. |'maííiving/changing in Paris' she5 stayingfoÍa week. He! flying. TheytetakingthetÍain'

TIM E

ouT

E

a

Talkto otherstud€ í ts abouttÍaintravel. HoWoftendo you travelby tÍain? Do you like tíainlÍave|? Do you UsuallyÍeserve a seat?

b

Gary L|ptoni5 büying a tick€ t foí th€ EuÍostar. Read the conveÍsation.titl in the gaps. Assistaít Hello' Gaty Hi. ld like to book two seatsto Paris,p|ease.FoÍtomoíow Assistant At I i,liti tine7 GaÍy At ábout 5'00 pm' I don.lhave á timetab|e. '5 a tÍainat 17.15' Itr in Parisat 20.55.local

time.

Gáíy Righl.oK' 4 \ ílne' Assistant Wouldyou like to travelflrstclass oÍstandardC|ass? Gary Stándaíd' Assislant And wouldyou 5 a sing|eor a retuÍn ticket? plea5e. Gaíy A round.tÍip, WhenwouLdyou llke to 6

back? Gáry Iwánt to ÍetuÍn on satuÍday' but don'tknowWhát7 Assislant Do Vouwantlo bool.lhe relurntlp

Gaíy

Gary

|f Íeserve a seal,3 I changethe leseÍVation? Witha standardfare,you can changeor canceLthe booking.yes, is the standaÍd 0K. How e fare,then? 0ne moÍnent'

a1 Llstenand checkvour answers.

till in 1-9 W|thwoÍdsÍÍomth€ conversation in 1a. 1 2 3 4 5 ó 7 6 9

a one way ticket (US): a .v;ril' a roJndl rp l, kel (J5) ' d a list of times(oftrains)= a = the timeat the destinátion to comeback = to to l)ook= to a booking= a a ti(ke|pÍice= a normal(ticket,class):

82 repeat.

(UK) (J\l

chéckyouí answeís.Listen and

pÍa(tice..)Pag€ 100,ExeÍcise vocabulaÍy ó.

Meeting7

z^

84 L|stento th|scustom€ Íbook|ng. (1-8). traint|cket.completeth€ lnfoÍmat|on 7 2

3 4 5 6 7 8

E:| PRol{u|{c|AT|ot| Howdo you say Ío In thesesentences?Llstenand rapeat, 1 2 3 4

I'dliketo booka seat. Whenwouldyouliketo comeback? | wantto returnon Saturday. Doyou wantto bookthe returntrip now? w.ntto +inÍinitive/ would [kéto + inqnitive I'dllke to booka seat. l waÍtto book a seat. Whenwoutdyou llke to teave? Whendo you wantto l€ a ve? lvoÍejWouldljketo 13morefornal/polite tton wantto.

n GíammarpÍactic€ ..' Page 101, ExeíCise7.

Destination icket (singletetun, Leavin9on (day)l Leavingat.(time)l Returning on (doy): Retumingat ftner: Class: Fare:

Workw|tha partneÍ. Lookat the thnscípt page for 2a on 122 and praatlsethe converSatlon, píactice communication 21.stud€ n t A ..) ..' Page82. studéntB Page91. USEFULLANGUAGE please. I'dlike a returnto (Birmingham), Wouldyou |ik€ to boo|ílesewe a seat? Whendo you wantto l€ a ve / comeback? Do you wantto travelfiEt classor 5econd/standaÍd/€ c onomy cla55? js Howmuch théstandardfare? can I changemy booking/res€ r vation? Tickets a singleti(ket(UK)/ a one-wayticket(US) réturn ticket(UK)/ round.tÍip ticket(Us)

Reporting

trT L$"

=.JL

d

E6 PRo U c|AT|oNList€ n and repeat' How do you say wos(n't) aÍd were(n,t)in these s€ n tences? 1 Wereyou at the trddefairT 2 Wherewas it?

Ea

3 lt !!as brg,

85 Listen to Hanna Day taLkingto a colLeagu€ about a tláde fair she visited in India. |lndeÍlin€ th€ corí€ c t woÍds.

IWasn,tthere|astyeaÍ.

1 The trade Íai was yesletday/laslweek. good. 2 The trddefairW.]sqUlíelvery at the ] TheÍeWeÍeabout 100/400companies

TheÍeWerethousandsof peopIe' We weren'tin the sane holel.

4 l'nn'úo\ nC' J| '/'', ag0, |vdslwdsn't Verybig' 5 The tradefaiÍin CaLcutta Fa

o

a

"

be: past sÍnple

d hP' ' o Lpdg.p\ l4PjP úPJ' '|./ i|| |!r.

The confeÍence was good last Week. They were in the same hotel.

can you Comptete thesequ€ s tions fÍom1a? Fill in th€ gaps.

l-

Questions HoWmay people wer€ theíe? waslohn theÍe?

was many were you at the tÍadefair|astwe€ k ? was it? Delhl? was it? 0K? it blg? werethere7 cornpanles

1 3 5

(

85

tisten again and check your answeís.

The big coÍnpaniesweÍentat the trade faiÍ. The presentationwasnt very good.

e

.'.) Page lo1. txe|(ise l. GÍamma'pÍaCti(e

Reporting8 woÍkwith a partner.Talk aboutwhere you w€ r e: .

yesleroay evenng

.

lastSatuÍday

Tine referencesto the past Tu€ s day ivlarch sunmeÍ chí.stma5 twodays thíeemonths ago

..t Page101,Exeícise2. practice t Vocabulary h Makes€ n tences. use the wordsin bíackets

and pasttimeexpr€ s sions.

1 Todayis Thursday' rMo'dáy) íÍln.l'l't1

ttlt'' 1ll LL .l,l1.' .t,1',

2 lt.sNovember íoclobe, ) Íhis yea|' (2aa1) 4 |Í'5F|iday.(last Friday) 5 TodaYi5 ThuÍsday'(Wednesday)

Ea

communication pÍa(tice 22.slud€ n t A ..') Page83' stud€ n t B..') Pag€ 91' Lookasainat your information from practic€ 22.Writean € m ail commÜnication tetlin8youíboss aboutthe Gonfer€ n ce/ trainingcourseyou wentto. Use the emaiL in Exeícise2 to help yolj. Tor.., Subjectl Deár''..

USETULLANGUAGE Howwasthetradefairlastweek? Itwas/wasn't verygood. TheleweÍea Iotof peoplethere. TheÍe weÍen't a lot of newproducts. Wheíewas it? Whowas theÍe? Wastheneetinglong? Howmanypeoplewereat themeeting? Timereferences to thepast yesterday, last FÍiday, 1a9tweek,last month, lastyear,thíeedaysago

ó This month' (^,'ay)

R€ e d this email from Hanna Day to heí mánag€ r , Luke Roscoe.fill in th€ gaps with the corí€ c t foímoÍöe.

BOO Io: Luke Roscoe F r o m rH a n n aD a y subjectI trade íairÍ€ p or| Dear L!ke, I rn now back in Vancolver afler my típ to De hi' The lrade fáir 1 l1l'\ Very good t '? a big event thefe r about 400 compan es There 4 onty two new producls ál lhe show so there ! a | o lo Íb i g s a e s p Í e s e n t a t o n B s ulthere 6 a very good p.esentation.by l4ercuryConsu ling. on new lechno]ogy t,mwnling a íeportaboul it al the moment' I cán send you a copy |áler lhis week' business asl week? 3 RegaÍds. PS Edwn Palmere

!a

t7 ListeÍto MartiÍBerg8iviÍgan updateto his manager,HannaDay,abouthis bus|nesstÍiplast week was it a goodtrip? true (Í) 87 Listenagain.Are thesésentencés (Í)? or talse 1 lMartin travelledto lllexicoon Thursday A 2 He Workedall dayon FÍiday. 3 He stayedin a hotelneaíthe offjce.

n

pÍesentation startedat 9.oo. 4 Ívlartin! flnishedat 9.3o. 5 Thepresentation phoned|Vlartin. 6 This morning,ívliguel

!

! ! !

87 Llstenagaln.Underllnethe correct wordsin thésesenten.esaboutíÚlartin. I Hepresented / didnl presenttl'e b,rsiness Plan. 2 Be tolkedobout/ didn\ talk aboutlhe costof materials. 3 He discussed / didn'tdis.lss suppliers withlMiguel. 4 He visited/ didn\ visitthe factory. 5 He lookedat / didn't/ookot the new production line. 88 Listenand checkyouÍanswers. PÍact|se sayingthe s€ n ten.es. practice..) Page101,Exercise3. vocabulaÍy

Reporting8 i

Post simple: regulaÍ verbs Pasitive (inÍinÍtive+ .ed) IpÍesented the businessp|anlastWeek.

90 ppoNUNCta or{ Listenand repea. th€ s e veÍbs in the past simpte. How do we say th€ 'ed ending? filL in th€ chart'

she emai|€ d the reportye5terday'

phoned taIked pÍesented receiVed looked visited emailed needed d.scussed woíked stayed staÍted finished travelled

Questians(did + subiect + innniúve) oid you recc|vemy email yesteÍday? Whatdid theydiscussat the meeting lastweek? Negative (didn\ + inÍjnitive) I didnl talk to lenny. she didnl Phon€ .

f ^''

Canyou completethesequestionsthat Hannaasks? 1 whcf / VoLr/ ,rnivel tlhtt,li,l.y,ur,utn t ? 2 !^/hcíe / yolr/ stly 1 ] yot]/ ln|( nbo1]llh€ .osI oÍm.lar il|\ ] 4 vou / vrsilrhf 1r(tory ?

Communication practice 2]. studentÁ ..' Pag€ 83. studentB ..) Page 91. Talkto a paÍtner. when did you tast:

.

usc a ldx ntn.hine?

89 check youÍanswers'Listenand Íepeat' Make sentencesaboutMaltin'stÍip.Practise saylngthe sentenceswith a paÍner.

USEFI]L LANGI]AGE

] \ , 4 . l l i.ni d n . l w o r k o I l h l t Í ! d n y '

llalkedto KenandGloriaat themeeting

I 2 I 4 '

r \ 1 . r t i n/ v / o r k, /T h L r r s ( l , r y ho / rrrivo/ ovL'fing h c / l a l k . r b r ) l ]/l p l r n P e d r o/ r r l k , r l o r

/

he / Visil/ Í..1ory l o o k a t / l ) r ( ) ( l ! . t i o nL i n o , , 1 i r /y S o . o r o l l o t e

8

M i s r e l i p h o I c h i mt V c \ t . d . r y

6

Gíámmarpíactice..' Page 1o1,ExeÍcise 4'

Wetalkedaboutthebusiness plan. Didyoudiscuss thetaígets? I pÍesented thenewproduct at the meeting. Wedidn'tlookat thenewpricelist.

l

TIME OUT Pasts|hPle:|]regül.ÍvéÍbs Holidayandtravellanguage

Ea

Matchth€ groupsof wordsto th€ photosfrom a holidaybÍo.huÍe. Usea dictionaryto h€ l p you. wÍite1-5 in the boxes. 1 plana lelrt !u! coach

9l listen to Hannaoay tatklngto her colleagué' stevencroft,abouth|s hoüdayon the Greekislandof crete.Tick (/) the coÍíe.t answeÍ: a' b, or both.

2 bcach pool sunbathc

1 Hetravelled to Creteby... plane. p a I ferry[

]

boÍs] ÍestouÍonts] di'.os

4 apartm€ n t

2 on cret€ , h€ stayedín''' a a hotel.! b an apartment. ! TheÍe 3 Were|otsof..' a bars.! b restaurants. ! 4 Hetravelled aroundby... a car! t uus.!

hote| c.mpsit€

5 renta car. travelaround go siOhtseeing

pra(liCe.'') Vo(abulaíy Pagel0l' El€ r (ise 5' 92 PRot{UC|ÁÍ|oIL|stenand mat(h th. woÍdsto the coríectstressmarks.Then lllten a8alnand repeat. Ooo oO Oo d oOo oooOo

i:."ffiN: 4 sightseeing 5 hotel

E"

9' L|stén to sentencesfromthe conv.rsationIn 1b. Matchth€ senten.es(1-l2) to th€ irÍegular verbsyou hear(a-l).

1A ,! 3! a!

5! 6! 7n 8!

e! to! tt! tt!

a ate b bought c cáme d cost e drank f drove g flew h had i left , saw k took I went

fTTt'r''s.i"d"l b

can you writ€ the infinitivesof the verbs in a-l? titt d g

i

srl

I

b h

lr

Reporting8 Talk about past holidays with a paítnel'

Pastsinple: irregularverbs

Where/ What/ Howdid...?

The pastsimpleformof someverbs i5 iÍegularYou needto learnthem' Verbson see 1helist of iÍegu|ar page115.

.

GÍammdl pIa(l|'P '')

Pdge

USEFULLANGUAGE

|(,/' |}PIl \P tl

Look al the íeceiptsand Papeís Íom steven's triP.fuk and answeÍquestion. with a partn€ l . A Wh€ n / What/ Where/ HoW(ml]ch) did he '''? B He...

Did you fly oÍdid you takethe ferry? I renteda car,and tÍave|led around' We wentsightseeing. I had a weekrelaxingand sunbalhlngon the b€ a ch' We didn'tstayat a hotel.We wereon p5ite' a caÍn WhatWasthe nightlifelik€ ? W€ r € th€ bars and r€ 5 taurantsoK?

c o m m U n i c a I iporna c t i ( 2e 4 .s t ! d € n l A . ' . ) Page8]' studentB '.') Pag€ 91.

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BillNo. tu/4,1loom N(I 0s Nanrer\r.vL,rr( r(,1I llllliqUliq.f .u.rit.rI Arrrval dare:l\ry (, D$!t!ture date: ,\j.ryN

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Communication Document5 and attachments

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can you matchthe words to the do.üments?

vo(abularypractice.-)Page 102,Exercisel.

a

Readthe emailsand answeÍthe qu€ s tions.

] agenda baÍchart gÍaph minutes pi€ chart sCheduletable t ln rh,rl

2

to T m? 1 Why is .aíla lcndlIg docuÍncnts 2 llow mirnyaocuments.rreattachedn c a r l a se n a i l ? ] DoesTiÍilhnv€ . copv oÍthe m]nut€ s i 4 W h oh a 5 . o ! l c so Íl h e s . h c d u l € f o Ít h c n€ W W.rehou5e?

)

456 7 94

ch€ c k

your answ€ r s. Lísten and repeat.

Warehouse Sticks -

Stock (by product Code)

sP 1570

tcP 38%

Warehouse Zone 5 Feb Mar Apr May DesignPhase

LDesign lConsultation lRevisions Finaldesrgn

o{ Points to djscqss at the meetr!gl r) Wareho!se Zone5 2) slock tr]íoímaton

Total

27 000

' ..., i1:]:ÍTi;::;':".'" -...p^6,1" r,ouij"-','' ' ffii?::i;:T".:Hij::,

Communication 9 Objectpronouns DearTm,

He senther fivedocurnents. She readthem.

P|easeíindattachedthe agenda for the meetingnextTuesday.I a so allach other o u n e e df o rt h € m e e t i n g : ap e n Í o r m a | oy n chaÍtofproducts a baÍchart of stocks in lhe WaÍehouse. a gfaph of stocks for |ast month. a n da t a b e o Íc u s t o m e í s ,

| ) me you) you he ) him she) her it ) it we ) us they) them

Look at the slammaí box. Then Íeadthe phíases 1-7 and f]nd them in th€ emails (h|ght|ghted). who or what do th€ undellined woíd. lefeíto? choose fÍom th€ s e people oí things.

A]exW|olelhe m nutes íoÍlhe |ast meeting lhinkhe sent them to you. B u l i Íy o ud o n l h a v el h e n r j. u s ta s k h i m lo eÍna you a copy'

Alex Tim theschedule

Besl regards.

1 ...he sentthemto yoo. (lhen = t/h t,i|rLs ) 2 ...ask him to emailyou a copy.(him= L.. ask him to emallyoua copy.(you = 4 ''' he gavern€ th€ mlnutes.(me: )

C a ta

t!9

Grammarpractice..' Pag€ 102, ExeíCise2.

Ea

Read th€ emails again. Find th€ past simple form of these irregularverbs, I gve !!t!t! 6 sencl 2 have ] Íead 4 say 5 see

Tm

95 Tim, | . ma Í r a dI d o n . th a v el h e s c h e d ue B u t I spoke|o A ce Drapef,lhe píojecieng ne€ Í a n ds h e s a i ds h e s b r i n g i n gc o p e s l o t h e meelnq for a||oí us she wants to give a presenlation aboul the protect,and shed ke l0 talkaboutlhe schedu e then But f you needa copy beíorethe meeting you can contacther Her ema laddress is draper@bc-structure s con Cara

) )

5 Couldyou send it to me?(lt: ) ó ''' she'sbringingcopie5to the meetingfor aLLof L]5' (us = and l 7 ...you can contdcther.(her= )

DearCarla, M a . yt h a n k sí o lt h e i n í o r m a t o n]'í e a da t h e altachments lhis morning I saw A ex yesterdayand h€ gave me |he r. nu|es But I donthavea copy of the schedu e foÍlh€ new Warehouse A|ex tod me he lhoughtyou had lhe schedLrleCould you send

Alice theminutes

c

7 8 9 10

speak telL think !!Ílte

check youl ánsweís. Listen and repeat.

Grammarpracti(e..>Page 102, Ex€ l cise 3. communicationpíactice25 -.) Page 84' Wolk with a paímeí. IJSEFI]LLANGUAGE attachthe minutesof the meeting. Pleasefindattachedmy reportof the trip. can'tÍeadthe attachment. Couldyou send me the schedule? [4anythanksfor your message.

55

Do you or your colleagüessp€ a k Engllshon the telephone? who do yoü speakto?

!a

Íck (/) the boxes. completethe questionnaiÍe.

Talkaboutyour answérs. work wlth a paÍtnér.

d

9ó L|stento . womanphoÍ|ntth. re.€ p t|on at APc ltd. Answelthéquest|oÍs. 1 DoestheÍeceptionjst takea messa8e? name? 2 Doeshe takethéwoman,s 3 Doeshe takeheÍphonenumber? 4 Doeshe ask herto call back? aga|n'completethe messagé. 96 L|stén

MESSAGE p'4. f Q4.'''4J!,' É'''r.ha|1 E:

!a

97 L|steÍto thre€ teléphon..atls. (F)? Are theses€ n ten.éstÍue(Í)or Íatsé Call l

1 Louiseis out of the office. 2 Robsayshe'llcall Louiseback,

Call2 3 4 Call3 5 6

Robleavesa message. Robleaveshis phonenumbeí. LouisephonesRob'sextension. RobthanksLouiseforhercall.

tr ! ! ! !

b Flt(In the gaps to comptetethe telephonecatls. afÍaid busy calling coutd hold moment back speaking who's Gll 1 g' Réc€ p t|on Hello.camden ll''larketin

í..cnua'.. Ispeakto Louise He||o. Miller,please? calling,please? RobSears. Rob Rec€ p tion Herline's3............. .. at the moment. Rob 0h, right.Um...OK. I'll call backlater. Rob

Rcceptlon oK. Rob Bye. Receptlon Bye.

Communication 9 Call 2 Rob

Hello-camdenÍüalketing. plea5e' Hello.Louise['1illeÍ, |tl Rob SeaÍs' Onea , please.l'm 5 she'sstillon the phone.Wouldyou like

61

Rob

t]m'..could you ask heÍto ca me back?

Ea

complété theses€ n tences fromth€ conveí.ations in 2b. Calt 1(;

c " r r z'L/(t

'-

i*a r " 't o- i r v o u @

heíthe íressage as soon as possible.

Réception Y e 5 , Rob Rob

she hasmy numbeí could takeyournarneagain? Yeah.Robs€ a 15's-E-A.R.s' oK. |'||ask heÍto ca||you

99 Listenand repeatthe sent€ n ces in ta. w|||'pontaneousdecisionsand offeÍs

Rob |t\ quiteuÍgent. Re.€ p tion oK. |'||giveheÍthe messageas soon as possible.

|'l[giveheíthe message. She'llcauyou back. (l'll= | will)

Rob O(. Thanksverymuch.Bye. R€ c € p tion Bye'

Note: we use the short Íorm(ll) when

CalL3 Rob HeLlo. Loü|se Hel|o.|5thatRob? Rob Yes,3 LouiséHi, Rob.|t'5Loui5c' Rob 0h hi, Louise.Thanksfor 9

GrammarpÍa(tice..') Page 102,EteÍciset . pra(tice26. stud€ n t A .-' communication Page84. StudentI - ) Page 92.

Lo0is€ YoUt€ weIcome' Whatcan do [or USEFULLANGI]AGE 97 List€ n to thételéphon€ calls a8a|n' check your answ€ í s. 98 Listen and rép€ a t the sentences' Íh€ n , in paits' practise the conveÍsations in 2b. 1 2 I 4 5

Who'scalling,please? Herline'sbusyat the moment. one moment.please. Wouldyou llke to hold?

A sthatRob? B Yes,speaklng. 6 Thanksfor calllngback. vorabulaIypraCti(e'.') Páge 102.ExeÍ(ise 4.

please? Who'scalling, ]t.sEíicBlanc. ls thatTom? Yes,speaking. couldIspeakto Ann,pl€ a se? Sorry I'mafraidshe'sout. Canl/ Couidyoutakea message? I'llgivehimthemessaSe. Couldyouaskherto callme (baak)? I'll call backlatel CouldI takeyourname? Herlinebbusyat themoment. Wouldyouliketo hold?

157

TIME OUT

lvloscow

Ea

R€ a d the emails (a-c) from three colteagoes what subi€ c ts do they wíit€ about? Read the emails again. |J5€ a dictionaryto helP you. on€ p€ r son tves in Manila, one lives |n Milan and one lives in Moscow.Which person is fíomwh|ChCity? r 2

is fÍoírMáni|a' is fÍoÍn Milan. is koÍnMoscow

3

Look at the pictur€ s oÍd|fferenttyp€ s of weather.Find words in the emails to filt in the gaps.

_=s-*?

2 lt'sr

EtrE Dear Ce ia and Alex I hope you had a qood weekend. I wanled to take the kds |o lhe paík' bul the wealher was ínserabe' It \''Jasco]d (|wodegrees)and íoggya day on satuÍday.then it rained a||day on sunday T y p c a | W e a t h eÍío Íl h e s e a s o n 'A n d n o w I m b a c k a t w o Í ki l ' s a b e a u l f U | s U n ndya y | you? Are you bo|hoK What.sthe weatheÍ|ike\^,ith foíthe coníeíenceca|||atel |oday' Seb

9eE HrSeb .m Yes. o K í o lt h e c a | | t s c o ( r d y h e r e l h i s n r o r n n g . a n d i l s r a i n i n ga b i l i t s v e r y h o l and huínd' lhough |||ooks|ikewe ||gel ].mact!a||ypeased (o be in a lh(rndérs|ornr a c o o | o Í f c ew i t ha i íc o n d i l o nn g IT h e s y s t e m in my apaítmentisn't Woíking, Celia

4

5

fSf

ts s

6 ltsw

!o9 I don l |.avFa ..o1d|t'o.'nq al |.oÍree|tl.eÍce |d' Bul it s minus 18 degrees here al the moment,so it s no| a prob|eml|l's quitewindy as we||'so it Íees even colder Seb, you said it was cold on Saturday (twodegrees)' Her€ ' when the l€ m peraluíe.s abolt z e í oa n d l . s s n o w i n gp. e o p | es a y i t s ' w a r m ! g u e s s .abso|ule|yÍreez]ngíoíyou' tlvo degíees is ce ia! ook ÍoMard lo lhe conieÍencecá|||áter

7 l t ' sf

8 at

100 checkyouíansweÍs. Listénand Íepeat' 58

Communication 9 |{owfrnd words in the emails with the sám€ meaningas 1-5. 1 'leÍyn:]ce= b|' !tt;l/ 2 h o r Íb | e= m I qlrle lrot- w 5 one beLowzero= m l0l

102 List€ n to th€ conveísationagain and check youí answeÍs. ReviewoÍDresentand Dast tenses

Presentcontinuous It'sraining at themoment.

one

check your answers.Listenand Íepeat'

Itrainsa lot in winter

practice.-)Page 101.Exercise6. Vocabulary

|t íainedyesteíday' d

Grammarpractic€ .'' Page 103, Exeíc|se7. practice27.-t Page84. Communication work with a PaÍtn€ r .

Ea

Talkaboutthew€ a therin youÍCountry/ r€ g |on. What.s theWealh€ Í|iketoday? WhatWasit likeyest€ r d.y?

E"

102 Ni8elBakeris on a businesstÍipin Fran.e.He's havinglunchwith his coll€ a guÉ, olivierM€ n aÍd. Listento th€ i r conve'sation, thenansweíthe qu€ s tions. 1 2 I 4

Whafs th€ n]€ ; ltherLikeloday? Whatcityare the colledgues in? Whnfs the Mislr.lT WhJt'sthe !!.alheÍlike in LondontodJy]

compLetethese sentencesfrom the conveÍsation. Put th€ v€ r bs in the coÍléCt tensé. 1 I

Il lil)lil ncaÍlyeV€ r y dnV|.1st W€ e k' 1r.'n) You sornelmcs one oÍlwo wet days. fgel) Th€ sun todiry'that'sthe m. n lhing.í5h',d The Wa]leÍ wilh our boll|cof hereonc€ before'abolI two Before,whenI Livedin P.rls, aln'ay!

/ 8 App.rently, it

Wllal.sthe Wcnlheíus|]d||y Iikein: j.lnunry?ADÍL? AUgusl] Talk about your past experiencesof extreme veryhot wcalher vcrycolo wcalncr

5tÍong W Ids USEFULLANGUAGE

It Íainsa lot in the UK in April. |t'5oflen foggyin NoVembeí. It'sfreezing. It'ssnowing. fhe weathet in the past |t faínedlastnight' Itwas windyyesterday.

a coldW nd' sorn€ t imes'.ge' ther€ at the

lt9

10 Progress

TheBIGquestion pIil||l]lj g0i |)itl!]cl. ilIitl In the 20thÜen|tlly. Btltt0(lay. a íastct.furll]0|, a|]dhIqh()|' Í|eW d0es new worclis in th(]ílir:cheapol''Wh'11 ] 1 S t0 t ] l l t t | i|lyn'( l t h i sn l e a nÍ o Ip | a n eisn t h ( 2 tharInak('llt0tll: for tlretw0 biq c0rnl)iLni(-'1j A i r b L rasI i i B o e i n q ' 2 ist0 thecostoÍÍ|ying |ower aneasyWaytomake 0npaper' plane is planes. with, say,400seats, onelarge build bigger !'lilh200seats' 1oÍ|y than t\]vo sma||eÍones essexpensiv€ tsfiíst 747J!mboJet. in1969' Boeinq bLri|l ThisWasWhy. 747' modeín Jumbo.lhe Boeinq.s more Íor 400passengeís' good Bulisiteconomicalto buida sales today. 400, stillhas

!a

Read the article. use a dictionaíyio h€ l p you. Then und€ Í linéthe coÍíectwords so that the sentencesaíe lÍué. 1 The AjrbusAl80 is a very largelsnoll plane. 2 Today,the f|Ís|747s aÍeqúi|emadenlo1d' 3 The A380 proiectis cheaplexpensive 4 Boejng/'isn,t buildinga neWsupeÍJumbo' 5 Aib:s nas hal|othnd oÍthe woÍ'dna||et' Fitt in the gaps with the adlectives. dangerou5 diíficult economical easy expensive cheap low Íeliable safe

want 1 Airlines want

Lrt' costsandpassengers tickets.

question' p|ane is a moreditficu|t lhe747?This biggeíthan is deve|opmentoí newp|anes Because oÍlhehiohcosls'the b|]siness' a danoeíous of is better, andis spending bi||ions Aiíbuslhinks bigqer Jumbo. with550seats'But supeí eurcsonltsnewA3B0 twantl0 Boeing thinks its747stillhasa flture,anddoesn p|anes Laíge ona new'larqer mode|' spendbl||ions oÍdo||aÍs A1píesenl, each business, area biqpelcentaoe oíbothÍiÍms. passenger oítheWor|d marketÍ0í company hasabout 5090 p|ánes' is saíe. íe]iab|e andmoreeconomlca|1han |ftheA3B0 |eadet Bll iÍthe themalket lhe747'lhenAirbus canbecome píob|ems or,Worse' saÍely íiÍstA380 hasserious technica| - andthe pÍob|ems. oflhesuperJumbo thentheÍulure _ futuíe oíAirbuss inquesl]on'

concoÍdeWas Very fast, but cost a lot to fly. lt wasn'tvery are lare flyingis a Very PlanecÍashes way to travel. problemsaÍe ]n the air,technicaI Wantto aÍiveon time'they PassengeÍs . Theycost NeWp|anesaÍe develoP. dollars to billionsof to land whenit's l.eIplo 'ná|.ea lot oÍ'ob. qLi(e 8 (orÍpuLe.c for pilots. VocabularypÍactice-.' Page 103, Exeícise1.

PÍogress 1o a Fitlin th€ gaPs.choosefromthesewords.

E

Make sent€ n ces using comParativ€ s . 1 theAirbusAl80 / large/ the Boeing/42 . / /1,, tti L ui, t..,\t)i, /,t.,J., /l t,a!t l l !, 8,,, i,,,1 7.t t

cheaper easieÍ larg€ í more/lessdangerous moÍe/less economical moÍe/less difficuIt more/lessexpensive

2 the 747.4aol nodeÍnl |he ||í5I747'

3 modernpLanes / economicaL / otderones .

1 |t's|e55expensiv€ '= 2 ts bigger= lt's 3 The cost is higher.: lt's

4 air travel/5afe/ íoddlrave|'

4 lt's safel : lt! = lts 5 t's less difflcult. ó |t costslessto use' = t'5

ó

5 flyinga p|áne/ difficu|t / dÍivinsa car . becauseof complters.modeÍnplanes/ easy/ f|y'

compaÍethe5€ products' 8 work with a Partneí.

103 check your ansv.éís.List€ n and íePeat. wrlte the lrregular compalativesfor th€ s e adiectives.You can f|nd them ln th€ text.

1 (+)rar

I (+)bad

z 1 + rg o o o

104 checkyouíansw€ r s. Listenand r€ p € a Í.

pa

105 she|ley spears woíks for th€ aiÍline|€ t Ítét. List€ n to her giving a pÍesentatlonto héícotleagües. what aíe th€ advantag€ s and disadvantagesof class? wlakenotes in the chart. 0lsadvantag€ s

Shortadiectives cheap) cheaper fast ) fast€ í (+)difficult) more difficult (-) expensive) less expensive

lrÍeEularadjectives good) better fa|) fürt]her t||an TheAirbu5A380js b|g8eíthanthe BoeingI47.

e

G l a m m a Ip Í a c | i ( e' ' ' ) P a q e l 0 ' t ' I x e l ( i s P 2 .

can yo! add anymor€ advantag€ s /disadvantates to the Ch6ít? commUni(alion pÍacti(e 2a.'') Page85. WoÍkWith

USEFULLANGUAGE PlanesaÍe5afernoWthantheyweíe' The new modelis moreeconomical, but lthink it's less reLiable. TicketsaLesare betteÍ/Woíse than |astyear The disadvantage is the higheÍcost' The advantage is that it! cheaper.

E"

Read théarticl€ . circle th€ coíÍect I

2

I

4

5

b

Ryanairis: a a laÍgeair|ine Cb)a low costairline. Wherestheremosl competition betweenairlines? a long flights b shoÍltlights What'san advantage of Low.cost airlines? a cheapfaÍes b big meals train5 some peopleprefeÍhigh.speed 0ecau5e(neyare: a cheap b convcnicnt Seatsin TGVlrainsare: a comÍortJble b srnall

completéthe sent€ n ces with supéíLatives. ljse the aniclé to help 1

|fbig P|anesaréthe sáf€ s t wáy to trave|,big air|inesarc not lhe safest busin€ s ses. In Europé,the |áÍgestcompanies,Áir France. KLM' BritishAirwáysand LL]fthansa, aíeílndingit difficuhto make money from shorterí|ights.The prob|emis competition in the air,and on the ground. Low.costair ines,suchas Ryanar and easyjet, arewinnrngmore and rnorecustomerson shortEuropeanroutes.Most flights n EurooeaÍe|essthan]'ooo km' so there,sa |otoi businessto W n and ose' LoW.cost air inesoítendon'tflyto the nearestairPortsto b g cities,buttheirpassengeís are happyto trave|furtheíout of townto gei the cheapestfafes.And whentheypay peanutsfor the,

Tl]. n,i''| Wayto tÍaveLs by pLane.(safeJ

2 The TGVis tíairl in EuÍope'(/áJtJ KLM ]s ] AiÍFÍance aiílinein Europe'í/.1rgeJ 4 PeopLeoflenwant lo buy tickets.{cheapl people 5 soÍne Want WAV IO

I|a'!e|.(convenÍent) Low.costa]Ílines oflenhave fares. seal5aÍe in flÍ5tcLa55'(goodJ

106 List€ n end chéCkyouí answers.

Superlatives Short adie.tives the cheapest Ú|e fastest

d

Lonq ocljectives lhe nost expensive lhe least convenient

kre9ulaÍodjectives good) the best bad ) the worst

Grammaíplactice.-)Page 103' Exer.ise].

Progress10

tickets, cl,lstomeís are aIsohappyto havea quick snack froma Packet'oí no food at a||'insteadof an in.ílight mea|' There's competitioron the ground,too. Peoplewho jouíney' wantthe mostconvenient Íátherthan the|€ a st e)(pensive fare'oftenfind high'speedíeins are the best weytotÍave|' Euíope'5fastesttrain'the FrenchTcV is thequickestway to get from city centreto citycentre onmany.outesTher€ arenowintelnationa|T6V Iines bétween Paris,London,Bít]sse|s and co|ogne,and there .Í€ p |arsfor newíoutesand fasteíl nes' comPared vithmostP|anes,the TGV a|sohas b gger'nroÍe comfortab|e seats- b€ t ter foíWorking,ol watching (owsgo pastat loo km/h.

lm Listenand rePeatth€ s e sentenCes fiom th€ conv€ í sat|on' 1 2 3 4 5 6 c

a

comparetÍavelling by plene'tÍainand car. what ar€ the advantages and disadvantages? Giv€ youropinionfol éachof these situations. . a onedaybusiness tÍipto another city . a weekat á conÍeÍenc€ in anotheÍ cily . a holiday abroad

lo7 |'istento two businessp€ o ple talkingon a plane.Theytediscrissingways of tÍavelllng fÍomParisto Frankf0tt. Do théy a8íee(A)or disagre€ (D)?writeA or D in the boxes. 1 Flyingis alwaysthe fastesl. 2 Thetrainis the most convenient. 3 Th€ traini5 the cheapest. 4 DÍiving is the woÍst'

vocabülaíy pÍa.t|ce.-' Pag€ 103' Exerc|s€ 4.

pract|.e29 ..' Pa8€ 85. commun|cation wolk with a partn€ Í .

,a

E

agree. That'slÍUe' 'm not so sure. ] pÍeferto f|y' Youte righl. | thinkit.slhe woÍstWáyto tÍav€ l '

u7 tl tl

u

USEFUL LANGUAGE Ithinkthisis thebestwayto travel. Yes,I agree. Ithinkyouteíight. |'mnot so suíe. I pÍ€ f erto 8o by train. Thisis thecheapest option. Yes,that'strue. Whatdo youthínk?

TIM E

our

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Look at the airPoÍtscr€ e n. complet€ the sent€ n ces with words fíomthe scr€ e n. ,!,r,' ),'L and alen'tlate.They'r€ is late. 2 The flightto by ]0 Ínlnut€ s ' |t's ln now for the flightlo You can check I . The checkin ls

I The flightsto

You can'tcheckin for the fllghtto . The checkin is no f|ightto 5 TheÍe's It's 6 FoÍthe flishtto ,go D10 to are gettingon the 7 The passengeÍs planeto

1o9 Listenand chéckyour

Ea

11o Listen to a passen8€ r ch€ c king in for a flight' Answ€ í the question.. does the Ínanhave? 1 What]dentification 2 Doeshe get a windowseat? 3 Why ls the planefuLl? 4 s the flighton timel 5 Doesthe man haveany luggageto checkin? 6 Whichgatedoes he needlo go to? 7 WheleaÍethe shops?

Progress10

."rl

b FitLin th€ gaps in the travelvocabÜlaíy.

l";

boáíding bÍief card hand seát

Ouestiors:any Do you haveany information aboutthe flight?

Í ide||i|y n 1{ )

Posi tive sentences: some Th€ r e are some passengelsat the check-in.

5eaÍ luggage

5 Suit 6

Negotivesentences: no oí negotlveverb + any I have no hand luggage. I dont have any hand luggage.

pass

lto Listento th€ Conveí.ation in 2a againand checkyouíanswéís. ThenPracti5€ sayingth€ wordsin 1-7. practi(e..') d vocabulary Page104,Exeí(ise 5' é work w|tha partner.can you countthes€ thin8sor not?Writ€ the wordsin th€ chaít. suitcase luggage ticket identification identitycard infoÍmation

counurre I - somo oryoluÍál l

f

UncountabL son€ (noptuÍa|)

/:tt:LL,t:

lto Listen to th€ conversationagain. l'|nd€ r l|nethe woÍdsyou hear in these lent€ n ces. 7 Da you have some/anylnoidentiflcation? 2 |'mafÍaidth€ Í e are 50ne/ony/nowindow !€ a ts Iett' 3 Do you have sonelony/no llrggage'l 4 50 you have somelory/noluggageIa 5 No, I don't have some/any/noothet bags. 6 ^Íe|heÍesone/ony/noshops after th€ secuÍity check? 7 lhe|e aÍesome/any/noshops over ther€ '

g

Glammaípíactice..' Pa8e 104, Exerc|se6'

practice communication 30.stud€ n t A ..) Page85.studentB ..' Pa8€ 92. Talkaboutyour bad ol funny€ x peri€ n ces o| tÍavetting by plane. .

cancellalions

.

lost luggage

.

misling a flight

.

i o r g e t t i n gy o u r t i c k e l o Í p a 5 s p o Í l

USEFUL LANGUAGE ls the flighton time? N0, it's delayed.lt's40 minuteslate. Theíe'sno flightto Jakartatoday.|t'5 canaelled. The flight is boárding now,at gate 89. Wouldyou |ikean aisleseatoÍa window seat? Do you haveany luggágeto checkin? Onlyhandluggage. your boardingpass. HeÍe'5

lor

r,

Plans s€ q uencIn8anddi5cussIng Prior|ties

fDill Ea

l11 Kíisti(oítlandis phoningh€ í Coll€ á gu€ , Akio soga, in Tokyo.List€ n to th€ i í conv€ Í sation and filL in th€ gaps.

112 Listenand Íep€ a t the sentences' 1 5ha||we plan the íneeting? 2 WhcÍc5hallWe Íncet? I Shall comelo Tokyo? 4 Whensh.lLI caLlyou? 5 Lets ralk again. 6 Let'sdo lhal.

KÍisti so' whereshallWe rneet? Akio Um '..Well' can cometo youÍoffl.e' or you can corncherc, KÍist|WeL|'you tame her€ |astIim€ ' 5o Akio Yes.oK' Yedh'thenyou can ÍneetouT neWdesignmanag€ t KÍisti oh' y€ 5 ' Good id€ a ' oK, so r a tn Tokyo. Akio oK' Hon]manydaysdo We n€ e d7 Kdsti Hmm ...good queston. Akio ' th€ me€ t ing' first?Thenn]€ can deciden'hento rneei ano now longwe n€ e o ''' Krisli Yes,OK. Ákio wrotea Ii5t,this morning'oÍthe things ld like to look at withyou. KÍisti Right'Good' 3 Akio So, um ...weLl,/ it to you?Thenyou .an l o o k a t l l , a n d w e can taLklaler. KÍisti Yes,0K, good idea.9 10 thal. Akio l'll sendll now And 'll calLback,!rn . rz you? When,, rl a g a r n I n an Kristi Akio 0K, fine.Bye.

i

Making suggestions sha|| + |lw. + inÍinitive Shall we meetnextmonth? shall IcalItomoÍrow? WheÍeshall we meet? Whenshall ] phoneyou? L€ t ! go now. Letls meet next week. (Let's= Let us)

c

pÍactice.-)Page 104, lxeÍcise1' GÍammar

Ptans11

Ea

woÍkwith a partn€ r . Makesuggestionsabout thesethings: . go for lunch

Put the wordsin oÍdeíl|ak€ sentences.Then putthe sentencesin the coÍíect oÍdeíwr|te 1-4 in the box€ s .

. discuss thisnow . decidelateí . puton (heagenda

|hel ofl aÍÍange l a l a||/ first/date/ for. meeting /

everybody / to / the. / email/ finally / detaiLs ',,,11,,,,1,1. Fn'r//11, t,,,,ri/ /lr ,l, t,rik t,, , f) ÍÍeeting . / book/ then/ a / rooín

ll

u

113 List€ n to Kr|st|and Akio plann|ngtheir m€ e ting. Put lhe |obsin the correctordel wíite 1-5 in the box€ s .

!otr E

a Startworkon the sales brochure

|tt veryimpoÍtant to checkthe dates' \es, I t,l'11 The designof the bÍochure is a smalliob. Imnot aboutthat. I thinkyou?ethe best personfor the job. agree. B I m s o r r y, 4 A shall We caL|to findout the lalestfiguÍes? B That'sa good

c Choosethe photos. d Talkaboul new products.

Ü

communication PÍactic€]l -.' Page86. Wolk with a partneÍ.

fJ e Lookat lhe websitedesign.

1 tl' Listenagain.AÍethesesentences tru€ (Í)or false (F)? 1 |t! imponant to Workon thebÍochure- E 2 choosing thephotosi5 quiteuÍgent' ! designis a smalliob. 3 Thewebsite tl aboutnewpÍoducts is veryurgent.! 4 Ta|king l14 PRollUNC|AÍ|o|{ Listenand r€ P eal. Underlinethe stressedwordin eachsent€ n c€ . 1 2 3 4 5 ó

fs urgent, |t'sqUiteuÍgent' |t'sVeryuÍsent' lts important. ]t\ quiteimpoÍtant. |t'5veryimpo(ant.

vocabulary Plactice ..) Pag€ 104, Exeícise2.

1 A B 2 A B 3 A

b Check the prices.

I

D

l15 List€ n and ch€ c k your answ€ í !.

116 Listen to p€ o pl€ agreein8 and disagre€ i ng. Fill in the gaps. Íhen practise the .onversationswith a partn€ L

+ !

!

f

{ O

that/ áfteÍ/ agenda/ prepaÍe / the.

USEFUTLANGUAGE

First,let'stalkaboutthepholos. Then,we candlscuss thedesign. Next,we cantalkaboutthewebsite. AfteÍthat,|et'sdiscussneWpÍoducts. befole shallwecheckthebíochuÍe theprices? Themostimportant/uígent iob is thebrochuíe.

-l

Futurewith9oir9 to obiectiv€ s

I

'm goingto discuss theplan. He38oingto talkáboUtthepíoject. They'retoing to callthe supplier.

!

Questions Whatareyougolngto talkaboutat the meeting? Areyou golngto discussthe website? No,Wearen't/ We'r€ not8o|ngto taLk aboutthewebsite.

d

Ea

117 Listen to Kristi Cortlandtatking to h€ Í manaseÍ'simon Mitls. They.redisCUssing Kristi's plans. Are these senten(estrue (f) or false (F)?

I

1 Krlsr'sgoingto neet Akio n Tokyo 2 Theytegoingto vrorkon lhc tnglsh

L] l

I K r i s t i !g o l n gt o c h a n g el h c w c b s i t e 4 5he'5goingto havc the !,]cbsit€ready t

S h c s g o i n gl o s c n dS l m o na s . h e d u l e .

L

I

can you complete the s€ n ten(es from the conversation?use the coííectfolm of be + going to. L YoUi1.l,,úLt|r 2l

'

Whe|

rn€ e t Akio' talkto Akio nextweek. look nt the wcbslto.

you

hav€

118 Checkyour answers.Listenand íepeat.

Ea

.'.>Page 104' Exercise]. erammarpÍactice 117 List€ n to la again.Fill in the gaps in the extÍacts. ExtÍact1 Kristi Er ''. We}o8oingto |ookat thc Websit€ ' Simon Right. w.ntedto ask you aboul lhar for the l^,€ b site. What'sthc l /,l'l Kristi Well' wanl to changclh€ d€ s g|' Uín.. Simon Cornpletely? Kíisti I thinkWe needto makesome b]g yes. changes, th€ ''' What'sthe simon Why?\ryh.t'5 Kíisti Well'We needto makcit easierto u9e' Llm...thit's lhe mainl Simon Right. Extract 2 Simon OK, good.Whenare you goingto haveI ready?Whót'syoura dat€ ? site onLinethis year''' befoíe(he end oí lhe year....Thats our 6 Look at the tÍanscriptfor 1a on page 125 aíd check youí answers.

Plans 11 practice..' Pag€ 105,Exercise4. c vocabuLary

!a

b

Readthe emails'wh€ r e and wh€ n are Kristi andAk|ogoingto m€ e t?

os

R€ a d the € m ails again. Then makésentencésabout Kristi's plans. tls. 4orr9 to. 1 KÍisti/ at NaritaaiÍport. Kristil:yn,q L, irrivt it Nnntn Ait L,rt. 2 She/ to the hotel.

B

I

HiAkio, | |ookfoíwardto séeingyou .n Tokyonext week'My f|ightarrivesat NaritaAirpoÍtat 17r10 on Wednesday. I'mgoingto takea taxitothe hotel(l m stayingat the New Empire). lthinklhe kip takesabouthalfan houlso if you like,we can meel in the even]ng. sha||wéhavedinner? llhinkit'sbetterif we startdiscussinglhe websi|e beíoíe we 9o intothe officeon Thursday. lt'sofleneasierto haveideas ou|side the oífice' Regards, Kíisti

She / at the New EmpireHotel.

4 krcL ano Akro/ on Wednesoay eveni"g. 5 They/ dinneí ó They/ theirideas. 7 Akio / a tab|eat the |estauíant' I

pa

They/ at the hotelat 7.30.

WhátaÍeyour plansfor nextwe€ k ? wr|tefive things you?egoingto do.

E HiKristi, Yes I agree.Lets havedinneron Wednesday anddiscussourideas.I knowa good restaurant nearlhe New Empire,so I can booka tab|etheíe,sha||| meetyou al the holelal7.30?

Workln paks.Ask aboutyour partner'splan5for nextw€ e k. Takeit in turns. A Whatareyougoingto do nextweek? B 0 n . . .I ' mg o i n g1 o . ... practice32 ..' Page86' woÍkwith communication a partner, USEFUL LANGUAGE

e0!

oÜ

B

DeaíAkio OK,fine.See youal7.30. Kristi

goingto discusg We'Íe nextweek. thepÍoject What'sthe plan/objective? oUíaim/taígevgoal is to finishthe Woík today.

TIME OUT

Da

11.

Listen to Kristi Cortland checking

c

into a hotel in Tokyo. Fill In the gaps with

"'

listen again to the conversation.

What does KristJ need to write on the form?

numbers.

,

Kristi is staying for 3

3

Breakfast is from

4

The number for room service is

5

Akio Soga is coming at

b

nights.

She's in room

"'

d Now look at the transcript on page 126. (an

am.

you change 1-5 to make sentences from the conversation? Use have got

pm.

1

true (T) or false (F)? 1

Kristi is in a double room.

[£]

2

She fills in a form.

3

She knows the account number.

4

She needs to sign the form.

5

The assistant gives her a key.

6

She wants a wake·up call.

0 0 0 0 0

2

Do you have a pen?

3

I don't have the number.

4

We have 24-hour room service,

5

You have a message from Mr Soga.

-- -e

..

I have a reservation.

rV1'!pd cl r(...n·vtifi~n,

listen again. Are these sentences

120

repeat.

,

Check your answers. listen and

Plans 11 v o c a b U I a r yp r a c l i c e . . ' ) P a g p r 0 5 . E x e Í ( i s e6 ' 122 PRoNUt|c|AT|oN List€n and Íepeat.

Tryto use the aameintonation. I've got a creditcard. He's got a message. We havent got a íeseNátion. She hasn't got a key. Questions Haveyou got his numbeÍ? Has the hotel got a restauÍant?

-J 1 Couldyou flll in this form,please? -.', 2 Wouldyou lik€ a Wak€ up cal|? .í I Could checkout,please? -í 4 can I pay by creditcaÍd? Píactisethe conv€ Í sation fíom 2a in pairs. chang€ Íoles. practicell. StudentA . .> communication Page86. StudentB.-) Page 92.

f

Grammarpractice-.' Page 1o5, ExeÍcise 5.

Talk about your best and worst exPeÍience. of staying in hotels. Why were th€ y good oÍbad? USEFULLANGUAGE Checkinginto o hotel |'Vegot a reseÍVat]on. srngle A doubleÍoom. twin

!a

121 Kíisti i. at the hotel íeceptiond€ s k. Listen to her conveÍsationand fiLl in the gaps. '^4oÍning. Klisti could checkr .,l,/ please? Receptioncertain|y' RoomthÍeeone fiVe' payingthe Kristi My company's I just haveto pay the

R€ C eption oK' So' one phonea Kristi Yes,And some orangejuicefrom t h e5 RéceptionYes' That'sall. oK. So ó one thousandfiVehundíedand fifty yen,please. Kristi Can I pay by 7 cardl Re.eption 0f course. a you are. Kristi ReceptionThankyou.

couIdyou fi||in thi5foÍm,please? Canyou sign this? heíe' Put yoursignature Here'sthe key for your Íoom' Wouldyou like a wake-upcall? Checkingaut of a hotel Couldlcheck out,pLease? payingthe bill. l\rly company's pay I iust have to the extÍas' I had some oíangejuicefiom the minibar. can I pay by cÍeditcaíd?

,'

Sales Toreador Sports

'on quarter Third results track' The sports clothing end equipment store, Toreador, reported good third quarter results today. The company's profit increased by 38/. on the second quarten Mervin Clay, the chiefexecutive, said Tore{rdor is 'on the right track'. MR CLAY SAID, 'When I came here two years ago, I had one objective - stop l nahing llpniLtE monoy and start making a 2prolit lloss. My first goal was to improvc busincss in the stores wc had. w e s t o p p € d o p e n in g n o w stores, we worked hurd j'n.rc.l|. to /í/e.r".ls. sa lcs and cut costs. And we d i d t h a t q u i c k l y . T o d u v .w e have thightIlouar c,,sts, shith(t ll,)u'et sol(,s, anrl .r (grxldlóaíl proÍitmalgin' Woic ',loÁl,Igli.)si'lÁ,money a!..tin'

!a

Now we can think about o p e n i n g n e w s t o r c s .A t t h e moment, wc havc no Í'inal targct.Our aim is to opon one new storc at a timc' It's bett€ r to pr1)gresssbwly and makc a sptofi! lloss, lhan srow fast and',tltaÁl,/lr-'sc money. M u n a s o r s m a k c t h ei r bisscst mistakes whcn things a|o goinÍ]wol|. l'm not saying wc're doi s well now. But wo'ro ot doins badly. Wc're on tho riÍ]httmck, lnd wo're aiming to stay on thc right track' Wo,ro not soinÍ]to try to run bafora wo can walk.'

Readth€ fiÍstpatagÍaph of the art|c(é. Answer the questions. 1 WhatdoesToÍeador 5e||? 2 Arethecompány's results betteror woíse thanbefore? can you completethe text?|Jnd€ í linethe Coílectwordsin the eÍticte(1-9).t|s€ a to h€ l p you. dict|oÍary 123 Nowlisténto Mervinchy speaking at a pÍessconf€ í enceand Ch€ c k youÍanswers.

72

tI

Sales 12 work |n pairs.Discussth€ s e s€ n tences. Aíethey kuéfor you? I WorkhaÍdeveryday. ] píef€ r to woÍkslowlyand qujet|y. lworkwellin a team. quickLy. I so|VepÍobIems

Matchth€ wordsfromthe articleto the definitions(1-9). Costs decrease impíove increas€ margin profit quanel sal€ s

lo55

1 Smonths=a liltttnl 2 to makeÍnoney= to maKea I t0 lose money= to makea 4 how mucha companysells= 5 Whata companyspenos: ó to g€ t better= to 7 o/opÍoflt= profit 8 to go up: lo 9 to go down = to l24 check your answers. List€ n and rep€ a t'

f

!a

pÍactite..'Pag€ 105,ExeÍcise 1. vocabulary Make true sentencegabout ToíeadolspoÍts' Undér ne the corr€ c t adveíbs' i5 doingquite At the moment,ToreadoÍ bodly/well. his peop|e 2 AfterMÍc|ayjoinedthe company, wotked badly/hard. business 3 AfterivlrClayioinedthe company. ifi pÍaved s lowly/quickly' to 4 ['1Í clay thlnksit'sbett€ l for businesses gÍowslowly/Íost' l

125 L|stenand (héckyour answers. Pract|sesay|ng the adveÍbsin 2a. I

Adverbs of nanner

Ea

126 Listento two storemanagers fÍomÍoreadoÍ 5poít5talkingat a company conf€ r ence.They'red|scussinghow bUsiness is going.Ar€ th€ s e sentencestrue (T)or false(F)? is 1 At theViennastore,business gettingbelter. wasverygood. 2 Laslyear,business 3 Lastyear,the pÍofitmarginwas |ow 4 LastyeaÍ' bothstoíeslostmoney. costsaÍeincíeasing. 5 ThisyeaÍ'

lZ l ] l] tl | l

127 Pno U c|AÍ|oÍListenand íepeat the pa|rsof words.Are th€ und€ . lined sounds the sameor d|ffer€ n t? the same diffeÍent 1 2 3 4 5

lose money impÍove píofit

Lost company cost product

SIOW

SOld

6 dorng

gorng

! ll

lt

14

n

ll

L] L]

L]

L]

r-l

r-l

practice Communication ]4' stud€ n t A -') Páge87' studentB .-' Page92. How'sbusinessat youÍ Talkto a paítneí. company,oÍanothercompanyyou know?

Most adverbsoÍnannerend in .ltr LANGUAGE USEFUL quick) quickty These adverbs of nanner ore iÍreqular: Sood ) well haÍd>haíd (no change) ÍasÍ, Íasl'(no change)

c

How'sbusinessT We?edoingwelVbadly at the moment. Salesare increasing slowly/quickly/fast. in the last quarter. We madea profit/loss w€ made/lost $5 million. Thingsaíeimproving / gettingwoÍse.

pÍactice..'Pag€ 10', Exer(ise2. GrammaÍ

173

use Readthe artl.leand answeÍthe quest|ons. you. a d|.t|ot|ary to h€ l p l WhyaÍeprofitmaígins|owjn supermaÍkets? earna lot of interest? 2 Whydo supeímaftets sellgoods I Whycanbigsupermarkets .heaply?

!a

Filt|n the g.ps w|thth€ g e woÍdsfÍom the artlate. compete competitlon competitive competitoÍs demand dis.ount goods in themaÍket. 1 Wetenottheonlycompany we havethr€ e L!D|,|tit,rs 2 A |otof p€ o p|eaÍebuyingtheproduct' for it. There'sa lot of sellthisproduct, so 3 A lot of companies th€ í € 5 a lot of in themaÍket' 4 ThercaÍea lot of companies It'svery as them,We 5 Wesellthesameproducts withthem. i'we ó oJí supp|ieí 8'vesLs a t09" buy2'0o0píoducts' Whatsortof 7 | don'tknowtheirproducts. do theysell? 128 ch€ c k youÍansw€ í s. L|stenand Íepeat PRo||u|{c|AÍ|o|| F|llin the chaítw|ththe woÍds fromlb.

o Oo o{,

oooo ooOo

e

Peop|e Demandisn,la prob|em fol supeímarke|s. alwaysneed groceries.Bul slronEdemandmeans 5eI íronEcomP€ l ition'And whenyoul compeIiIors Ihesameloods as you'theíeson|yonéway |o compete:sellcheaply. Lowpricesm€ a n supermalkéls on|yeaína sma maríinon a |otoflheEoodstheyse||'Buttheyhave anolhe.slralelyÍolmakin!money- theyse||prod b€ ' oÍelheypayforIhem. Moneyfromsa|escan€ a Ín lnleÍesl in thebankfol we€ k s, some|imes months' beforeslorespay Iheh supp|iérs. compaÍed And supermalkels háveanolheradvantage withsma||érshops' Because theyolderIargeqUanliti fromsuppliels,lhey canneEotiale biEdiscounls. solhe biggesl supeímarkets canse||allhemosl

vocabuhrypractice-' Page105,Éxercis€3. D|5.u55the qu.stionsin th€ last paragr.ph of the artlcle.Whafs your oplnion?

Bulare supéímarke|s rea||ysuperma'k€ l s? Ar€ slronl compelilion, bigsloresandbigdiscounts alwaysgood forcustoméís. ánd fol thelelaiIbusiness?

Sales 12

much/manyrque5tlors We use fiany with things we can coun[ HoWmanystoíes/prodUcts/competitols We rse much with things we con l count(uncaun(oble nauns). HoWmuchdeÍnand/competition/di9count is there?

?

Note:We LlsemLrch/many il ql]csíion5 and neqa ve senten(es.

C'inrnraIpra.ti(e''') l,irgc10ó' txl|Íci!.4C o n r m u n i . d l iporna . t i . e1 5 .S l u d c n 4l . . ) P i r g ea 7 . 5 l u d e n 8l . . ) P a g e9 1 . 129 Listento a manageÍ and a buyer fromToÍeador sport5discussingan oÍd€ r for some T-shirts.completethe infoímation' 2

N ! l r ' b I lo l p t o . L l . l so Í d o f t ' d :) r L ' t ] N t l l r ' x ' l( j |\ | 1 ) í (1, !0 1 . s Il l r ( , D r o ( ] t ' ( | :

I

S . r l f \t ) r l ( ri 'f s l o r (\ :

1

4 5

'/, P r o lI n r . | l J|t 0 r t h | o r ( l c r : í ! , l . I x i | l r t(r]liltl(( ) t | | l(1)l b i q o | d c Í s :

L i s t e na g a i n a n d c o m p l e t € t h e q u e s t i o n s f r o m the conversation. Use nuchlnony. 1 \ o ' h a \ | , ] j , ] , l I t t I T t h r t s d i d W . .o r í ] { . Í / 2

food softdrinks mobile clothes/iashion W l r . r l lsh c b i g g . s (l o r r | , I r V i r 1 h , n' r , | | k r l ] ( W l r o. r c t h . . o f r p n l lly o r r t ! ' 1 i 1\ lr ) ! llrf rr,ll(cl vfry .ofrt! l I vr,l \ d c n r . r di n c r c . r s i of tr ( 1 . . r ( , ri rl lsl USEFI]L LANGUAGE

B I l \ i ' l ' c W p r o d t ] c t s' o ! ' r € \ | / a n It o l c ! t A

I

Ta|kabouta market/indUstry ÍÍom the bol (or one you knowwell).

5u('. llour s t o r e si r e w o s . L L i n !ltl ' ! n r i n a B I s r ( h (rr I) P ro (Iu . L

A

llmm. Ar. wc m,rklns

prolll

4

A l l d W h . l n b o u I b i g g e r o r d e r s ?H o ú ] d s.o!fl can we getl

5

B

l h n k W e . n | g c t á m a x i m u m2 l r % d i s c o U n to n r e a | | yb ] g o r d e Í s '

rnomcnt? Thafs thc question.Do p€ o p c Wantto buy T 5h rts lnWlnlcÍ? 129 List€ n againand checkyour answeís.

How muchcoÍnpelition i5 there?|s the rnarket V€ r y comp€ t itivl]? Whal companiesdo you .ompclew lh? Do you havemanycompetitors? 5 l h e Í em u c hd € m a n d a l t h e m o m c n l ? Ho!.v manyproductsdid we order? Whendld we oíderthe goods? How mu.h discountis there? What'sthe profltmargin? How muchdo W€ earnon th€ píoduct?

E

a Dbcussthes€ questioÍs. WhenaÍethey? Doyouhavesalesin youlcountry? of Whataíetheadvantages/disadvantages Inyouropjnion, in thesales? shopping b

fitl in the gaps 1-7,

We acceptatl majorcredit z

SPECIAL OFFER THAtiK:JoUF0R sHÜPPING UITHUS, PLEASEKEEP gDUR s

13o checkyour answers.L|stenand Íep€ a t. o woÍkwith a partner.can you fill in the gaps in the sentences? cash change cheque extra medium numbeÍ tÍy |n a shop.you can pay Witha creditcaÍd,With a d1qlL!. , oÍ wi|h Lfsomethingcosts€ 1 5, and you pay with a € 2 0 note,you get € 5

Whenyou pay by cíeditcaÍd,you signyouÍ nameoÍput in a pin ' Larg€ sizes of T.shirtsaíe srnall, |aíge' and on clothesand Peopleoften buy them. they shoesbeíoÍe

131 CheckYouranswers.Listenand Íepeat. vocabutarypractice..' Page10ó, Exeícise5.

Sales 12

!a

132 List€ n to five conversationsb€ t w€ e n customersand shop assistants.ciÍCl€ th€ corr€ c t

133 Píactise'aying the seÍtences in th€ 8rarnmarbox.Listenand rePeal

1 The priceof the T-shiftis

practice-., Page106, 6íammaí Exeíclse6.

a f3.oo aDf13.oo c f3o.oo

2 The UK shoesize is a9l b10 c tol 3 The píic€ of the Watchi5 a f95'50 b Í95'9a c Í99'5a 4 Íhe.Ustomerchoo5e5 a blLre b pink c yellow givesa 5 The custorner a signatuÍeb pin nuÍnbe|c bank note l32 L|st€ n again. Étt|n th€ gaps with il',s, thot, these or those. 1 A Do you needany help? B Yes,how muchis ltli T.shi(?| can'tfind the priceon it. A EÍ..' Let'shavea look' 5 it, there? 2 A ExcuseÍne.|'Ínjust |ookin8at shoes. |'ma 5i,€ 45' EuÍopean slze'What's in a UK size? I a ...ld like to look al a walch,if I can,please.

B suÍe' A t's one there.at the back. 8 one heÍe? 4 A Hello.CouldI haveone of , please? B one of , here?The bíacelels? 5 A Can pay with credilcardT ' T'afs fi.e' B Yes'./v€ d(,Ppl Look at th€ transcriptfor 2a oí page 127. ch€ c k your

praatice36 -.t Page87. Communication wotk with a paÍtner.

pa

13{ Listento two p€ o ple g|ving the|ropin|onsaboutshopping.Answeí the qlestions, P€ r son 1 1 Howoftendoesshego shopping for clothes? 2 Doesshebuymuthon 5hopping tÍ.ps? 3 Whendoesn't shelikeshopping? PeÍson 2 4 Doesshelikeshopping? 5 Doesshespenda lot of moneyon clothes? 6 Doesshebuyclothes andneverweaT them? Whlchof the two peopteis mostllke you? Talkaboutyourshopplnghablts, you LikeaboutshoppingT Whatdo/don't Doyouprefer shopping aloneor with S0meone? (local WheÍe do youliketo go shopping shops,bigshopping centres, out.of-town maÍkets)? stoÍe5' USEFIJL LANGUAGE

th|s/th€se' thevthose Thingsthat arc verynearyou, or ínyour hand: Sfugulai Howmuchis thls shirt? Plural: Ate thesejeansin th€ sale? Thingsthat a|e fuftherfÍomyou, that you potntat: Singular I likethatmobilephone. Plutal: CouldI haveone of those please? sandwiches,

Id |iketo look at thosebracel€ t s. What3thatin a lJK siz€ ? I'ma size forty,European size. Couldltry it/them on? I'll havea red/blueone,please. CanI paywiththis creditcard?

177

practice Communication studentA: w€ l com€ studentB to yourcomPany. Thenintrod ucestud€ n t Bto studentc.change íoles. stÜdéntA Name:John/lane Costas Company: AMK

Tak€ it in tuÍnsto offerand ask for drinks. A Wouldyou |ikea díink? B Yes,please. CouldI have...?

StudentB Name:Mi.haevMiche||e PaÍkeÍ Company: IST stldent C Name:christophelrchstin€ lrlay Company: EID

Take|t ln tuÍnsto ask andansw€ Íwh€ r e youl€ from. Usethe c|t|eson th€ maps. A B A B

Wheíeareyou flom? l'm,.,. Where3...? lt3 an,..,near....

hd

stud€ n t A Erahange numbers wlthStudentB.Writethe numbe15. A B A B A B

-l 'l

rV'

$:' .rg'

What!youÍ... number? t t 3 . ... Sorry? lt's.... So, .... Thatl right.

StudentA stÚd€ n t B Tel: 0579 4367544 Mobilet 0634459A771 Mobile: Fax: 05796670035 email: [email protected] emarl:

communication Dracti€ e

Takeit in türnsto ask foÍand say the time.

StudentA Ask and answerquestions.Fill in the chart. Where...come from / live? What company...own? Company Hán5Bauer

Beí|.n

sandycoh€ n cIaifeGaÍnie.

El€ c trina

Practisebuyingsnácksand drinksin a café.fake it in lurns to be the CuslomeÍ and lhe as5islan A B Á B

CouldI have ..., please. Anythingelse? No, thanks./ Yes, ..' . € ..', please.

Lookat theexamPle. Thenmakesimilaíconvelsations for1-5.Usenegatives forundeíLin€wolds. d

Ddnk3

3nlckt €3./lo €3.Go e3.to € 3 .ao €a.lo €&'o €l..o

€ g g sanow|cn

burger hotdog

€í 'eo € l .ao € l .eo € í ..o

oransejuic6

Student A qUestions. AskandansweÍ Fjltin theChalt. Where...live? What...do? Whatcompany ... WoÍkfoí? Wh€ r € ...work? Howdo you spel|that? Ííom€

,oö manager

Company CTT

Place factory

2 3

Berlin

technlcian Be(kmann lao

Paris

receptionistindigoTrade hotel

a t 6

Zurkh

I get up / 6.00, l/early.l / 8.00. A I get up at six o'clock. B l don'tget up éarly. | 8et up at ei8ht. 1 We/ cotre€ bleak/ 10.00. We/ cofEe breaks.Theomce/ have/ coffee machlne! | / moínin8pe6on. pe6on. l/ morning Peoplestartworkearly/ this country They/ staíteaíly/ my CountryBut/ wo* lat€ . Peoplework|ate/ this country. We/ év€ l lins people! We/ morlingpeodel My boss/ finish/ 8.00pm. ly boss/ workl4te.She finish/ 5.00.

sorry/ lat€ .

Late?You/ late. l/5minuteslate. No pfoblem.

StudentA

stud€ n t A

Readthis pa8efroÍÍa Íeportaboutbusin€ s s on the Internet. Á5kyouípartneÍqüestions.Findoutwhat the woÍdsin hight|ghtstandfor/m€ a n endcomplete questIons. the note9.Answ€ í youÍpaÍtner's

website,thenansw€ Í ReadaboutzettonsoftwaÍe's yourpartneÍ's questIon5.

...mean? ...standfor? ...spell...? ..,say thataSain? ...speakslowly?

Page 3 Businessonline f--

7 what i5'€ . busin€ s s')

= tl.ctlo|ti.bu9iig5'

R-=_:_!gih.tt

ort[, lit n t

I t A námefolyoulURL = l 3 B2Bk.---------=-

búi\.''.tr.b4'ir/,'' - business connections

l7 Thew.bmastél 20 Buytheri8htPt__j-pcrsonaiconrpl|tcr

o5c zo|ton software se||ssoílwareon its website, The company at www.zelton-software.com. has twoproducts: ZL Photol\,'lanager and ZL Video Manageí customérscan buy softwareon thew€ b site and pay by creditcard.Theycan buy (Zeltonsendsthe softwareon CD-RO|\4 CD-ROl\4sto customersby mail),or thoycan down|oadsoítware fromth€ websi|e(butif lhey down|oad'theycan'tcopyth€ softwáre to CD-ROM).

qUestions aboutTíavel Nowaskyouípaítnerthese T|(ketcentral'swebsit€ . completethe answeí5. ...book Í|i8hts at the website?Yes/t'lo Y€s^lo ..,buy tnin tickets? Yesô ..,payby creditcard? By HoW...íeceivetick€ t s? pÍint? Yes/No ...down|oad tickets+ Website: '..websiteaddr€ s s?

StudentA (onpaper). Askfor Writean emailto youípaítner his/h€ r phonenUmber. YoUÍpartnerw|l(sendyouan email.wíte a reply.

StudentA Youn€ € d to hav€ . 'neetlntw|thsomeCotl€ a gu€ s at a hot€ l In NewYork'Phonethe statesmanHotel andaskyourpaÍtneÍ foÍ|nfoÍÍnat|on aboutthe businessfacillties. . Themeetin8 is for12 peopl€ . . Youneed2 meetingrooms.Eachroomneeds to have: - a tab|eand chairsfor ó people - powersocketsfoí|aptops - an Intenetconnection(phonesocket)- to send and receiveemails. . Youneedto makeDhotocoDies and sendfax€ s ' . fuk Whatfacilitiestherear€ fol drinksand sna

Communication Dractice

StudentA YoUaíea visitoÍat a comPany.YoUal€ at th€ rec€ p tion desk. Ask your partnerfor diíéCtions to thes€ Íooms.

Takeit in turnsto ask and an9weÍ qlestions.Find olt howoft€ n yourpaÍtn€ rdo.s thesethingsand fitlin thechart,

I

sendeÍnaiIs

s\\s

2 makeinternational

staiís

phonecalls go on Dusrness tripsabroad havemeetingswith foreigncolleagues gave presentations 5 6 go to kade fairs 7 go to conferences

!

D!

!

!

!!

!

!

!!

!

!!! !!! !!! !!!

! ! ! !

StudentA . the meetin8íoom . the mailroom . theinteruiew Íoom . the call cenke qU€ s tions. chan8eíole5.AnsweryoUrpartner'5 G|ve d|íect|oís fíomtherec€ D tiond€ s k.

Phon€ youípaítn€ íandaskto sp€ a kto th€ s e people. what areth€ y doing?l/|akenotes. B A B A

Hello. Hello.|s...there,... ? No,he's/she!,... 0h, right.0K.Thanks.

Lta:

StudentA

Pierre: Nicolel

Imagin€ you livéin th€ proPertybelow.Talkto yo|'|í p.ítnereboutyoüíhome.

l.iowansweíth€ phoneandtell yourpaítn.rwhatthese peoplearedoing.

. Toronto . apaítment. 35thfloor . veÍymod€ Í n . 180m, . 3 bedrooms

George:workat hometoday KaÍen:visit supplierlfuctorytoday Fíank:pÍoiect in japan Helena:Hambuíg offce this week

l{owask yourpartneíabouthis/heíhom€ ' complete th€ information. location: .... .... . km from house/apartment 0e0rooms floors garden: m2 pool: swimming big/small

StudentA Imagineyou áí€ goingon a bUsin€ s s triP next week.completethe information aboutyouÍtrip.

Destination: TÍansport: Departure date: Departure time: AÍivaltime: Meetingwith: Return date: Departure time: Arrivaltime: YouípaÍtner i5 also 8oingon a bu5inesstrip next week.Ask yourpartn€ Íquestion5abouthis/heltíip and mak€ notes. what do you thinkth€ s e p€ o pl€ do in their5Pare time? choose three oÍfour activiti€ s íoÍ€ a ch person'Imaginé you are on€ of the people.Talk aboutyour léisuíe activitjes- whatyou like/don't gÚe55e5whichpeísonyou are' llke.YourpartneÍ Change roles.

I go/play/do .... I love/hate .... Ate yotJPetson !21314?

D€ 5 tination: Tlan5poít: Departure date: Departure time: Aíivaltlme: ivleeting with: Returndate: Depanure timer Aíivaltime: llowansw€ l yoüÍPaÍtner's questions aboutyour busine55 tíip.

StudentA Alíange to meetyo|lípaítn€ r next month.Aííange a dateand tim€ ' You aÍebusyon the highLighted dát€ s . Are you fÍee//busy .'. ? can you Ínak€ it .'. ?

M TW T 1234 5 I 910 1 1 72 15 16 17 18 79 22 23 24 25 29 30 31

StudentA YouÍpaÍ|ner worksat a tiCketoÍíice. Use this iníoÍmation and buy a tlain ticket.write down the faíe. I 2 3 4 5 6 7 a

Destination:london Ticket: letuÍn L€ a ving on: W€ d nesday (n€ x t week) leaving at: 08.10 Retulningon: Thursday(nextwe€ k ) Retulnjng at: 16.55 Class: standard Fare: f

practice Communication changeroles.YouÍpartneÍwants to buya tick€ t . 1 2 3 4 s 6 7 8

Destinátion: Íicket(single/leturn): Leavingon (day): L€ a ving at (time): Retuningon (day): Retuming at (tlme): (fiÍ5vstandard): c|ass Fare:

834.50

l{owyourpartnéÍ is yourmenager.last w€ e k! you visiteda suppl|eÍ's ÍactoÍy in stuttgart.Answer yoUrmanager'squestIonsaboütthe bü5in€ s s trip. lJsethls lnformation. Trip:good Companyr Klettbeton AG Travel:bv olane Hote|:HotelÁtpenb|ick / c|tycentre Factoly;verymod€ r n' w|thnewwalehouse Talk€ d to| DletelMann(salesMánager)Karl SprinBer(Productlon Lnanager) Dlscuss€ d :fuctoryand píoduction process

stüdentA Lastweek,yourpaÍtner wason a tÍaiÍr Ingcourse. Alk qu€ s tIonsaboutIt.complete theInformatIon. Course(name): Loaatlon: Number of p€ o pIeI (name)| TÍaineí last week,youwer€ at a conference. Answeryouí pannertquestionsabout|t.U5ethls InfoÍmal|on.

Student A Lastmonth'yourpartn€ Íwenton hot|day.Ask him/ h€ r al .Íányquestionsasyoucanabout|t. Where.,.? When...? How...? What...? Didvou.,.? Was/Were .,.? Lastmonth'youwénton hot|day. Answeryour panner'5qüestIons.|Js€ thIsInformatIon.

|nteÍnational Financeconf€ Í € n .e Inzudch ó00 peopl€ (eyspeakel:ProfessoÍ Wernerschm|dt Verygood

StudentA Yoüareyourpartnerbmanag€ Í .Lastweek,he/shé Y|sit.da customér in liveÍpool.Ask qUestlons .bootthe businesstrip' Íl|akenot€ s . ,..Goodtrip? Whatcompany...visit? How,..travel? Where...stay? Who...talkto? ...dlscuss... newproducts? ...customer... likethe products?

Destination: NewZealand,Southlsland Transpon: fllght D€ p arture:9th (ast month) Retumr28th(lastmonth) Accommodation: camping- renteda car,travelled A.livitles:sightseeing, watking,swimming Goodholiday?v€ r y good

|tt MondaymoÍning. Íiveminut€ sago'youreceived thisemailfroma colleague.

EEE D e a r . . . . . . ., , , Ale we havinga téammeetingthis week? lf we are,do you knowwhen and where?Also. I don'thavelhe minutesof the lastmeeting. R€ g ards, Nicola

I

|n pairs,wÍitea leply.Usethis information. . Sayyou are sorryshe didn'treceivethe information. . MeetlngnextTuesdayaftehoon/ 2 pm/ your office. . Ask hel to phon€ ol sendan emai|iítheleis a prcotem. . Attach:minutes(meetin8 lastwe€ k ) / a8€ n da (meeting this week). paiíofstud€ n ts. Ex.hanteyouíema|lwithanotheí wÍ|tea íeplyto the|Í emailandaskthém a question. Exchangeíepli€ s .

Youandyour partnereachchoosea city (1-10), Ask questionsabouttheweatheÍtoWorkout whi(hcity youl Partneíis in.Takeit in tuÍnsto choo5eanotheícity. A B A B

What'sthe weatherlike? lt's ... . |s it very/quit€ hovcold? Yes./ No. lt's very/quite... .

London,IJK

Beiiing, China

StudentA Youaresam/samantha GrayfromImPor€ x Your . phoÍenumber|505ó752900928. Mak€ th|sphone(all: Tel€ p honeEvelestconsulting. Ask to speakto TonyDavey.lf he isn'tin the omce,ask if he cancall you oacK. w|thyouÍpaÍtneí. sit back.to.ba(k staítthe.all. youaíe,ohn/|ane l{ow, spencer. YoUworkforconnex' you. Answ€ r thephon€ whenyoorpaltnercalls

Berlin,Germany

Helsinki,Finland

@ 200c Auckland, Newzealand Jakarta, Indonesia

communication oÍactice

wolk with a partneíMake comparisons and di5cuss theadvantages and disadvantages of eachtype of transport' D€ c ide with yourpartnerthe be5tway to tÍavelin the sjtuations. .,,is more/less.,. than ,,.. one advantage/disadvantage is .... Ita \

foÍcompanyexecutive traveI

You andyouÍpartnerbothwoíkfoÍá comPanyin Paíis.Nextmonth,youte goingon a businesstrip to tÍankfuÍt. U5ethi5 information to find th€ best way to tÍaveL. Finda compromise betwe€ n sp€ € d , costandconvenience.

Ithink.... Yes,I agÍee. / Yes,that'strue. Im notsure. I pÍefeÍ '... think? Trip:Parist Fíankfurt lransporl íetuÍí fáre Plane

b foÍtÍavelin a city

blle

c foÍa journey to woík

1h 15 (díÍect)

PlaneÍ2) e2óo pef person

lh 30 (onestop)

Tíáin

6h l0 (direct)

Car

nolorblle

€ 6 4o peI peíson

ioumeytim€

per peÍ5on € 8 50

óh 00

^/ot9sj ]ourneytimesby planeare ailport.to-ainoí, andby train,station.to-station. co5t5foÍcaÍtÍavel incIude fuelandmotorway toll5.

StudentA Yo|'| ál€ án a5sistantat an airlinecheck.ind€ 5 k' YouÍpaítneris a passengerwhowantsto checkin. Havea conveísation' lJsethis information to ask and answerquestions. . . . . . .

t0? seat positíon? Luggage? Givethe passengeÍ his/herboardin8pass' Gate87. Departure= 15 mins late.

Now you are a passenger.Check in for your flight. You havea small briefcaseand a largesuitcase. Ask iÍthe flighti5 on time.

8s Ll

paiíoÍstudents NowteltanotheÍ aboutyourp(ans. ExPlainthereasons fortheoíd€ r ofyourplans. l{extnoíth, someBr|tishcolteagu€ s arecomingto yoürcompany(|nyouÍhometown)foÍa meeting. Th€ y }e arriving at 5.00pmonthe 15thandth€ y le leavingafteÍthe m€ € t ingon th€ 16th. conveEaüon r Makeplansforthemeeting. Discuss thesepoints withyourpartneí. Whavwhereshallwe ...? Shallwe ...? Let's... . . Whichhotel? . Dinneron r5th- where? . Lunchon 16th- where? conveÍsationz youneed Nowlookatth€ l|stoftheaíÍang€ m ents to mak€ . what aíéthe mostulg€ n t iobs?oiscuss partn€ Í endputthemin ordeí withyouÍ First,.... Th€ n ,.'. ' Befor€ / Aftel that,....Fina|ly' '.'.

T ! I I I

FiÍst/ Then/ Afterthat .... Wetegoingto ...because.... Ouraim/obiective is to ....

Student A Yourname|! Mr/|v|s Garn€ r .Youtegoingto.tay at th€ ElmHotel.Yourpartn€ l |sthe íec€ p tionIst. checkin - say you'vegot a í€ s € Í vation, andth€ n questions.lJsethis an5werthe receptionist's informatlon, Typeof room:

UU Nights: 3 jn get Youneedto up eaÍly the morning at ó'30.

Bookthe lestauíant. Bookthe hotel. Checkhowmanyarecoming. Arange tlansportto and fromth€ airyort. Senda scheduleof the trip to colleagues.

Nowyou'Íe therec€ p tion|5t. Yourpartn€ ris 8oin8 to checkout.us€ thisinformat|on. Roomnumber:

133

Typeof room:

!t

NiShtsl

2

€ 1 30 perni8htX 2 nights= € 2 60 Youworkfor a larg€ |nternational company. Next yeaí'youíCompany wantsto holda conf€ r € n ce for Youandyourpartner someof its managers, haveto or8anise the.onf€ í ence' Íalkeboutthis l|stofiobs you haveto do.Putthem in ord6r,frommostto leastulgént.

I ! I ! !

I I

lilakea list of peoplewé'r€ 8oingto invite. Aían8ethétiming:numb€ r of days,dates. Choosea location:countryand city. Chooseaccommodationi hotel?confurence centre? Planthe eventsat the conference: pr€ s entations, meetings'.. Sendinvitations. wíitea bíochur€givinginformation about the confer€ n ce.

ExtÍas: PhoneCalls:1

€8

lv1inibat: 1 minelalwatel € 2

Totat€xtÍas

€10

TotrtbllL € 2 60 + € ' 0 ' € 2 70 jvotes.. Guest!compantlTS,payingbill.Guest payrngextras.

practice Communication

StudentA Lookat yoUÍcompany'sresUltsfor the last two quaÍte15. Talkto youÍpaÍtneÍ. DescÍibe hoW well/ badlybusinessis doing.Say jf thingsare iÍnpÍoVing' and hoWquickly'

Supplier: Tempora Produ.t: ChallenSer'watch

Resulrs 'tI

lr3

2ndquarter Nowask your partnerhow businessis. Show youte inteÍested in what he/shesays.

StudentA Youand yoUrpartnerworkfoÍToreadoÍ spoÍ|s' Youare bUyeÍs' U5ethe iníormatjon to an5w€ r yoUÍpaÍlneÍ's questionsaboUtthe prodUctíÍom MontegoAtcessoÍies' Then,a5kyoUrparlner aboUtthe productfromTempoÍa, and complet€

Product cost (fu||price): € , Numb€ r oí Products in stock: Discountr % Pri€ e in store: $ Products sold last week: Profit írom |ast w€ e k $

Takeit in tuÍnsto Íoleplay a custom€ Íand a shop assistanl.The customerwantsto tookat and buy t h et hi ng s i n t h e p h o t o s . How much...? Could| ...? Can I pay by...? '|| 0[ touÍse. sure' No problem' 8o and 8el '''

Howmuch/many...?

Suppller; l'"loncego Accessories Product:'|.íislra|' baseba|| cap

€ 1 0'000

Product cost (íU||Price): € | 0'00 Number oíProdu.ts in stock 5'000 Diicouni l0% Pric€ in store: $ |ó.00 Products sold last week: 3,260products PÍofit Írom |ast w€ e k

$40.ó85

€15

€79

c85

A7

StudentB

StudentB

Exchange numbers withstudentA.writ€ the numbers.

Ask andanswerque5tion5. Filt in the chaÍt.

A WhatlyouÍ.'. number? B lt's....

Where.'' comefÍom/ live? Whatcompany..' own? Llves

A soíry? B

lt's ... .

BaÍceIona

A so,.... B That'sright.

HarsBauer

stud€ n tA

studentB

Novalink

S a n d yC o h e n

ClaircGarnier

Tel: Tel| 18830345ó680 Mobile:0545223090lvlobile: Fax: 188305339178 Faxl [email protected] email:

Pratue

StudentB StudentB fitl Inthechart.Student B A5kandanswerquestions. 5taÍts. Where.., live? What...do? Whatcompan,... workroÍ? Whele'.' work? HoWdo you spellthat? Home

lob

Company

IMadrid accountantTopívledia office

3 ,ondon

shop MaxisHome 5al€ 5 shop assistant

5

ó

íMilan

engtneer

EIectÍina

...mean? ..'standloí? '..spell''.? '..say that again? ,..speakslowly?

Plác€

I

2

R€ a d thi5pagefroma repoltaboutbus|nesson the qu€ s tions'Findoutwhat Intern€ tAsk . yourpartner thewordsin hightight standfoí/meaÍ andcomplete youíPaítneí,. que.tions. th€ notes.An5weÍ

Page 3 Busin€ s s onIine

7 Whats'e.busrness'l= (--------l'] A námeforyourURL = ltrnítarnf.*auneLacatar < 0'^tbsífu a7h$' 13 82B *------------=* businessconnections ]7 The Webmaster

= l',óeb'ite naLusl

20 BuytherightPF

=

Communication oractice Faci|ities in th€ meetin8rooms: chailsandtables pow€ r sockets(nophonesockets)

StudentB wÍ|tean emailto yourpaítn€ í (onpap€ r ). Ask foí theaddressof hi5/heroffic€ . Youípaítneíwill sendyou an email.Writea íeply.

Facilitiesin reception: a photocopaer a fuxmachine a computeÍ withInternet connection a drinksmachine There'sa barand restaurant at the hotel.

StudentB A9kyouÍpartneÍ thesequestions aboutz€ | ton software'5 web5ite.comDl€ t € th€ answeís. ,..buysoftwarefrom thewebsite? WhatsoftWaÍe ..' buy? .'.payby cÍeditcaÍd? ...downloadsoftware? '.' copysoíiwale/cD? ...buy software/CD? ,..website address?

Software: Yes/No Yes/No Yes/No Yes/No Websitel

StudentB YoUaíeat the recept|on deskofyouí.omPany. Youípartn€ r |se visitoÍ.An.weryouÍpaítneí's questions. Giv€ diíections fíomtheíeception desk.

ilow íeadaboutTravelTicketcentral'swebsite,th€ n yourpaítne/s que5tions. answeÍ

occ

matn ofÍice

At TravelTicketCentralswebsite(wwvrtravel lickelcentÉ|.com) customerscan buy pIane lickels(butnotlraintickets).Customerspay by creditcardon the website.TravelTicket Centralsendscuslomerslheirticketsby mail (customerscan t downloadand printtickets).

o lSurot'

I

Copy íoom

reception

changeíotes.Ask youípaítn€ Ífordirection5to thes€ Íooms:

StudentB Youworkat th€ statesmanHotelin NéwYoík. studentÁ phon€ s to askaboutyouÍbusiness facillties. Usethisinformation to answerthe questions: Facilitiesin the hotelbusinesscentre: 6 meetingrooms: 3 roomsfor 4-6 people 2 íoomsfor 10 12 people 1 roomfor15-20people

. the buyer'soffice . the copyroom . the mainoffice . the mana8€ r l office

StudentB

StudentB

Askyoürpaítn€ rabouthis/héÍ homé. compléte the information.

ÁÍ16n8e to meetyourPartn€ r n€ x t month.Arrange a dateándtime.Youarebusyonthehightighted dates.

house/apartment floor

Areyou free/busy ...? canyoumak€ it.'. ?

quite/very old/modeín (s) bedroom Nowimagineyoulive in th€ propertybelow.Talkto yourpartn€ I aboutyourhome. . 30 km fromMadrid .6bedrooms . smallswimming pool

. house .3flools . garden: 3,500m2

M TW T F 12345 8 910 11 12 15 16 17 18 19 22 23 24 25 26 29 30 31

StudentB

StudentB Answeí thephoneandtellyouÍPaÍtneÍ whatthese p€ o pl€ áredoing.

youaregoingona business Imagine tÍipnext week.comPl€ t € theinformation aboutyourtriP.

Anna:lunchat themoment tia: me€ t ingthismolning PielÍe: offthisWeek Nicole:project abÍoad

Destination: Transport: Departure date: Departure time: AÍivaltime: Meetang with: RetuÍn date: DepaÍtule t.m€ l Aíivaltime:

Phon€ youlpaltneíánd askto speaktothesepeoPle. whát aíétheydoing?Ív|ak€notes.

l{owansweryoulpartneílquestions aboutyouí busin€ s 5trip.

George: Karen: Frank: Helena:

YourPartn€ r i5al5ogoin8ona busine55triP n€ r t week.Askyourpannerquest|on5 abouthis/heÍ tÍiPandmakenotes'

B A B A

Hello. Hello.ls ...there,...? No,he's/she's .... Oh, right.OK.Thanks.

n.(rin:ri^n.

Transport: Departure date: DepartuÍe time: Aíivaltime: Meeting wath: Return date: DepartLÍe time; Arrivaltime:

Communication oractice

StudentB

StudentB

YouwoÍkat a ticketoffice'YourpartneIwantsto buy a tíainticket.comPlete theinformation.

Lastwe6k,yoUvisitedá customeí in Liveípool. Youí partneris youímanager. Answeí his/heíquéstions aboutthevisit.usethisinformation.

I 2 3 4 5 6 7 8

Destination: Ticket(single/return)l Leavingon (day): Leavingat (tim€ ) : RetuÍnin8 on (day): RetuÍning at (tjÍne): (firsvstandaíd): class Fare:

!19,60

changerotes.tJsethisinfoÍmátion ándbuya ticket youípartneí. fÍom writédownthefaíé. r 2 3 4 5 6 7 I

Destination: Cambridge return Ticket: Leavingon: Monday(n€ x t week) Leavingat; 07.45 Returning on: Monday(nextweek) Returning at: 18.20 Class:standard Farerf

StudentB [astweek,youwereon6 tíáinin5 couÍse. Answer youIpartnertq0estions áboutit.tJs€ this informátion. Course:lvlakingPresentations Héadoffice 26 people Tíainer: RitaDavies- salesmanager Quitegood,butverylong Lastwe€ k , youlpaltnéÍ wasat a Conf€ l ence. Ask questions aboutit.compl€ t eth€ infoímation. (name): conference Good? Locataon: Number of people: KeyspeakeÍ(name):

Trip:verygood Company:stone andSons TraV€ | :by train Hot€ | :smallhotelnearcustomer's omce Talkedto:TomFellows(manager) andlaneLark (buyer) youín€ w píoducts Discuss€ d :yol, pÍesented Customerl likedproducts opinion; NowyouareyouÍpaÍtneí's manag€ ÍLast . week. he/shevisit€ d a supplier!factoryin stuttgaÍt. Ask questions aboutthebusiness trip.Makenotes. ...Soodtrip? Whatcompany...visit? How,.,travel? Where...stay? good? '.' íactoÍy Who...talkto? What...talkabout?

StudentB last month,you w€ n t on holiday.An.weíyour paltner! questions.U!€ this infoímation.

- packaSe Destination: Bermuda tour TranspoÍt: flight Departule: 5th (|astÍÍonth) Return:21st (lastmonth) Accommodation: hotel100 metresfÍombeach golf'sightseeing (r€ n ted a car) Activities: swimming, 6ood holiday?verygood yourpaltneÍ Lástmonth, wenton hoLiday. Ask him/h€ Ías menyqÚ€ s tionsas youCánaboÚtit. WheÍe'..? When.''? How..'? What.'.? Didyou '..? Was^vére ...?

StudentB

StudentB

You6ÍechÍis/chÍistina Black.YouworkfoÍEverest consulting. sit backtobackwithyoürpartnel AnsweÍ thephonewhen he/sheCallsyou.

Youtea receptionist at the Elm Hotel.Yourpartner i5 a guestwhois goingtochéck in.t|sethe infoímation on the íeservations card. ReseíVations: G GastorGeigeí Lastname: GarnerGardneÍ Typeof íoom: uu Nights: 2 Roomnumber:421

üfi

3 109

fifi

2 125

158

Information/Question9 foíguests Breakfast: 7.00 9.00 Wake-up call? Now,you aíecarl/carlawil(anfromPantek.Youí phonenumberis 1878910338799. Makethis phonecall:

Nowyouar€ e gu€ s t at th€ Elm |lotel.YouaÍe (|Ís)i5 payingtheb|ll. ch€ c kingout.Yourcompany Youhav€ to paythe extras.

Telephone Connex.Ask to speakto BettyColley. lf she isn'tin the office,or the line is busy,ask if shecancallyouback.

Roomnumber 113

staítthecatl.

Nights:

|Vpeor room:

,1, !Í 2

ExtÍas: one phoneca|l+a mineralWaterfrom théminjbaí

StudentB is an assistant Youare a Passenger. YouÍpaítneÍ at ana|Íline check.in desk.checkin foryoulflight. YouhaveonelaígebagWithyou.Ask ifth€ flighti5 on time. NowyoUarean assistantat th€ check.indesk' Yourpaítneris a passengerwhowantsto checkin. Havea conversation. Usethis information to agk andanswerquestions, . . . . . .

t0? Seatposition? Luggage? his/herboardingpass. Givethe passenger GateC12. No delays.

StudentB howbusinessis. showyou're A5kyouÍpaÍtneí inteíested in whathe/shesays. Nowlook at the re5ult5foryouÍcompanyfoíth€ lest howwell/bádty business i5 twoquarters. Descrlbe endhowquickly. doing.say ifthingsaíeimpÍoving, Results I st quarter

2ndquarter

50

100

Communication Dractice

sfud€ n t B YoUandyoür partnerwoÍkforToreador sports. YoUarebuyels.fukyour partneraboutthe pÍodlct fíomMont€ 8 o Acc€ s sories and.ompteteth€ InfoÍmation. Th€ n . usethe informatIon to answer yourpartneÍ's quést|ons aboutth€ prodUctfÍom TempoÍa. Howmuch/manv ...?

Suppllar! MontoSo Accessorles .M|rra|' Pfoduci bas€ b a||caP

Product co.t (íu||p?|ce): €

Numb.r oí prcduct. |n íoc|c Dls.ounc ......................X PrlcGIn .torr! S...................... Ptlductt to|d |.tt w€ 6 k! ''''''....'''''''....' PíoducB Proílt í'om |stt wrGkl $

suppIi€ f : TemDorá Prlduct: 'Challenger' wetch

t&n f

Product coit (fu||pf|C.} €.{8.0o Numbérof Flductr |n Íoc|c 300 Dlr.ount! l5% PrlcG In .torc: $60.00 PÍoduct. so|d |..t wr€k 75 Píoducts PÍoí|tíÍom|.5t wt.|c 32.| |5

practice Grammar andvocabulary is in thec 3 Birmingham to completethe Fill in the mis5inglettéís PáÚl 1|/i. |,mPaulcanning. Kate 2H _ I _ _ Paul. I'm Kate Brown. ml Paul 3 e tom€etyou.4 Chacago. Kate 5___nk_. Fill in th€ gepswiththecorrectfolmofl'e. 1 I'm Paul Reed and this is iulia Bell. l-l:!t!:

formzap Productions. ccc 2 Thisis DianaEdison'.'''''''''' ''' fÍom 3 Thisis Alan Parkerand this is Alan Dale. fromNorthNet. fromB-Line. Íhisis Geor8ecarter. fromsafeguard. I'mDavidClaft.

!

and Makequestions nuttneworasin oÍdeÍ' l

she/ fíom/ wher€ l ? Whtr\

sln htrt]

Beiiing/ from/ she's.

4 5

Valenciais in the e Bonn is in the w

of the of S of G

rill in thegapswithaoíon. 1 Wou|dyou like 'aí coffee? 2 cou|dl have,''. mineíalwater,please? icedtea,please. 3 4 A Wouldyou likea drink? B Yes,.. orangeiuice,please. 5 Wouldyoulike ...tea? 6 could I have .. dÍink,please? in ord€ r .Write1-5 in Puttheconveísation the boxes. !

Sugar,please.No milk.

E Yes.Wouldyou like milkand sugar? E OK.A coffeewithsugar. ! Wouldyoulikea dÍink? !

Yes,p|ease.cou|dI hav€ a coff€ e ?

2 ílom/ lim / London/ is ? Manchester/ fiom/ no/ he's

3 from/ they/ are/ where? Montp€ l ljer/ in / fíom/ France/ theyle.

Thi5is youíbusine55 card.Fitlin th€ 8aps. is 0208 8062345. t M,t1tiLtrtbttt+:J]utt!+:t.: js Road. 17'chuÍch 2 My ' '' 3 My ........... is 07762748477. is 02088062757. 5 llly

is [email protected]

4 are/ WheÍe / fíom/ you ? Badajo, / in / I'm/ from/ Spain. '

you/ Germany / aÍe/ fíom? flom / |'m/ no / AusÜia .

!t

17 QruIchRoa4 trndon N89 9BT

riLtinttr"s"tt.

Tel 02088062345 Mobile 07762149411

is in the sd.r/.r o[ F i\'larseille 2 cdanskis in then ......... of P

Fa* 02088062757 emáil dkp@-|inacom

I

GrammaÍ andvocabularypradice Putth. wordsin ordeÍ.MakesénteÍtes. 1 telephon€/ what!/ numbeÍ / your? L.Lbn!!:!.p t.ttlep hzqe-tu tr b n ...... " 2 what's/ address/ your/ email?

!

s94

I 11.20 ...'l ll:cttÍg,u.'t st''rltrlt t',

3 8.30

a hundred d € i 8hty.nine €

nInery.one f ninety-four

5 ema||/ this/ addÍ€ s s/ my/ is .

wí|t€ th€ t|mésas words'

a sixty-two

480

4 mobile/ your/ what3/ phone/ number?

forty.s€ v en '''''',. 2 thidy ....... e|ev€ n ''....'' 3 twenty-one..__.... 7 fifty ... 4 flfry.on€ thirty-nine..

1 100 --.. !b 2 70 362

3 the/ fux/ what's/ number?

wí|tethenumbers. 1 fourteen..1J

matchtnenumbers toth€ words.

E

?49

g eiShty

891

h sgventy-three

writethe PturalsfoÍthegewords. 1 snack ...t!tnfk1... 2 dnk 3 dollar 4 éuro 5 clty

6tux 7 8 9 to

student compány phonenumber .__................... emailaddress

4 12,40 5 7.O5

7 12.00

a 9.25 9 11.35

ro 12.50

It

ritttnttresaps. at what when! itb whatt exclse I

me..- .....''''''..timeis it? Flr.{"í'{ A .....-.-'''''... ' thétime? B .____ ..........halfpasttwo. ...--''.......-. ''..the néXttlain to Brussels? Thenexttrainis .._...........threeo'clock.

F|ltInthe missín8tettersto makeiobs and workplaces. 7 l ' f i d n a f ! ! 4 z t q 4 l , l w o r kl n a n 9--__e, H e ! a ne _ _ _ _ _ _ I . H ew o r k Is na Í_----y. She'sal___ ! _ __ _ !, Sheworksin a .L- B. I ' ma ! _ _ _ s O - _ _ _ _ _ _ i . t w o r kj n a5__p. s h € 3 a I _ _ - - - - - ! - - ! . s h ew o s i n ab___L }|akequestionsforth€ 5 e answers. I l.!-ltq.re.dp.!!p.q !i.u,e? Dublin. ICTChemicals. Inthe headoffice,in Dublin. 4 __.. ..........__.... _.........___.... ? ................._................ |'ma sa|esmanageÍ.

!t

rittintt'esaps. hav€

!

buy sell make own comefÍom

bÍeakfast

productsfoÍ 1 south|andcompanies s4/ theoffice. theirproducts 350millioncustomers year. each theSouthland lamesandRossMilbuÍn Group. theUsA. lamesandRossMilbuín 5 They 32 factories. productsin theiÍ 48 djfferent 6 They factoíies. !

!

I

She ne

finish stan have

up a bÍeak dinneÍ

I

t !,tt !!' n( zOO nb,.

2

5!c lt,t l,,*úli# qÍZl5,t,t'

5.30pm 7 .15afi 9.00am 1 2 . 1 5p m 7.00am 11.00am 8-00am

1

writethenumbers a5woÍds' 7 2 3 4 5 6 7 8

5

735 400 ó'900 35,000 7.5 2,000,000 8.2 billion

6 7

Make negativesentences. 1 [4y companyhas a cafeteÍia' Mu lnnun J,,,'yit hal t,t L,thÍl"t' 2 Alan is in ihe office.

50,000,000

3 | havethe phonenumber.

Writethecorrect formoftheveÍb. 1 DavidThomas .hr,i 2 They 3l

a smallcompany.

ó The factories (to nake)

Wesell(hepíoduct. l'man engineer,

Chicago.(to cone mobilephones.

withdo or does. fittin thesals in theque.tions 1 wheíe lí'l1\ EvaBianchilive? Shelivesin Rome. 2 own50%of orion? JamesBernard Yes.he owns50olo, 3 Where

4 sharon works in the ivlelbouÍne ofi]ce

píoductsfoÍthe home.(tose/' (tobuy) fiomsuppliersin Getmany. two factoriesin F'ance.(tohave)

5 saÍahTaylol

!

Makesevensentences.

GoÍanTatitcomeíÍom?

He comesfromCroatia. fá(toÍie5 ínake office southland products? Yes,theynake officepíoducts. yousellproducts on thelnternet? Yes,we seIlploducts on the InteÍnet.

!

rittin t t r sea o s . stand 1 How do you .rpl,// 'information'? 2 A Whatdoes this ? B ldon't A I think'82B'means'business'to-business'. B Are you ? A What does IJPS fot? B lJnitedParcelService. A Do you this emailin English? B Yes,

practice Grammar andvocabulary Putthe wordsin order Makesentences. I you/ could/ that/ say/ again? .lnj

!

rilt in gapsin ttrecomputeÍ expÍessions. software(x2) print save copy files music

4!l' 5n tl!']t nnú;]]

2 speu/ you/ that/ could? I could/ slowly/ more/ speak/ you?

_

lomouter(

repeat / your/ you/ could/ please/ name?

\

me/ Write / could/ for/ numbeÍ / the/ you? E

"

d"aLrre"tl

F"-"1"";l
the safest nice , the nicest lorge ) the lorgest lf a two.syllable adjectiveendsin -y,take .y awaythe and add 'iest: busy, the busLst eosy) the eoslest

LJseory withulcountable or pluralnouns in questions. Do you have ony identifcation/luggage? Are thereony shops/ windowseots? Useonywithuncountable or pluralnounsin negatjVe sentenc€ s ' I donl hove ony luggoge. I don'l hove orrybags.

lJseno withuncountable or pluralnounsto saythatyoudon'thavesomething. I hoveno luggoge, I hoveno bogs,

5UGGE5T|o1{5: 5líÁll l/wE...? LET'S'. . Weusestoll andlatt to mafesuggestions. TheilfoÍmis| Sholl +lL^/e+ infinilive? letS + infinitive

.

UseshoÍ/ '..?wh€ n you offeÍto do something or suSSestdoingsomething. 0fier: Sholl I do the photocopies? Suggestion: sholl l wÍitethe Íeportnow?

WithlonSadjectives of thrceor more syllables,usethe rrost +adjectiv€ : exp€ n siv€ ) the moí expensive ) the mo5teconomical economical

.

lJseShol/rye...?whenyou wantto suggest doingsomething withsomeone else. Sholl ve meet next week? ShoLwe tolk oboutthe design?

Theleis onlyonene8ative compaÍative ÍoímI the ieost+adiective: the leost cheop the leost busy the leost modern the least expensive

.

lJselef3 .... whenyou wantto sus8est doingsomething withsomeone else. Lets catch the ten o,clocktÍdin' Letl 90 to the Berlin trade loir aetb is the shortlormof lef !s, Alwaysuse the shortform- th€ |onglormi5 L]ncommon'

lf a two-syllable adjective endsin a consonant, use |á€ most+ adjective: modem, the most modern Íornal >the nost formal

Thereis no patteÍn to jíe8ulaladiectives' Youhaveto l€ a rn the diffeÍent formsof the (SeeUnit10.2.) superlative.

wrx cortcro @ rurune

We use9on9 to to talk aboutplansand intentions.

ÍheÍoÍnis..be +goingto + infinitive.

.

Positiv€ Im

going to He's/Shevlt's You're^ve,ré/th ey}e

Negative I'mnot He/She/lt isn't

startearly.

l! going to

startearly.

goingto

staíteaí|y?

rovrnas ormrrHrn

Weuseadverbs of manner to desc be actions (howpeopledo things). She tolks veryqukkly, He wod<shard. (see Unit 12'1 Íorthe ÍormoÍregulorond iftegularadveíbs')

Questlons ls he/she/it

Adverbsof mannerusuallycomeafter theverb. It'slolling qulckly, It increosedslowly.

Shortanswers positive ne9attve Yes,I am, No,I'mnot. Yes,he/she/it is. No,he/sheltisn't. Yes,you/we/they are. No,you/we/they aren't,

couI{TABLE AliDUÍicou]{TABLE ]{oUNs .

@ .nnvreor

|n Bitish Eníjshhoye90Íis a verycommon vaíiantof the velb l'ov€ (whenit í€ f urs to possession). |t is usedv€ r y ofrenwhenpeople sp€ a k. Usuallypeopleusethe shon foím- the longformis uncommon. She! got a newjob. We hlvadl 6ot timeto discussit now Hrvoyou tot calolíne's emailaddless? PosIt|v€ l've/You/Ve/We'Ve/rheyve 8ot a newaddíess. H€ ' s/sh€ ' í|tl 8ot a newaddre55. Negatlve l/You/We/they haven'tgot a newaddress. He/she/|t hasn'tgot a newaddíess. Questlons Have|/you/we/th€got y a newaddress? got Hashe/shelt a newaddress?

Mostnounsarecountable(theyhaveá pluÍal formand you can countthem). o conputet , two conputeR on emoil ) sone enails (theydo not Somenounsare uncountable plura| hav€ a fom). (soúe) infornotion/Iuggage/newicompetition (NoT€'-rifé#r€{b') Usea singularv€ r b W|thuncountabl€nouns' Therebsone lnfotndtlon obout Íliqhtson the screen, (Seealsosone/any/no, andquestlonswith much/mony,Gíamma|íeference28 and 34J

@

h|UcH/A Y QursrtolswtÍH .

We usetow nual, and howmory in questions aboutquantityand numb€ Í .

.

We uie mL/ah with uncountable nounsto ask aboutquantity. ls theremuchdemondÍoÍthis product?

.

W€ also use'oW /'uch to ask aboutprice. Hownuch is a honbuíqee - TwopoundsfÍy'

.

We usemonywithcountablenounsto talk aboutnumber. HowmotrycompetitoE do you hove?- About fve or six for this norket, (se€ also countable and uncountab|e nouns, Grammar r€ f erence33.)

Shortanswers Yes,l/you/we/they have. Yés'h€ / she/ithas. negative No, l/you/we/they haven't. No,he/she/it hasn't.

we doÍftusehoye9ol withm€ a ls/drinks/ snacksoí shower/bath. I usuallyhave breokfostdt seven o'clock. (NoÍr#-a5a€ll|3ot+íca*F*-a{.éleyer e+le*.)

G]amma] refeÍence

@l rntslrus4rutrlrnosr

We usét'li/t'ese to tatkaboutthin8swhich areV€ í y néalol in our hands. ls thk your pen?

we use fhof/Í,ose to talk aboutthlngswhich are not nearor whichwe pointat. fhott ny car, over there I those brdceletsin the shop window, .like IhislÚ,of refeíto s|ngula|nouns.The'elThose referto pluÉlnouns. We sometim€ s us€ ll''blthatto talk about peoprc. Who'sthot? Mdftln, thls ls ny colleague,lenny.

IRREGUTARVERBS Inflnlt|vé be b€ c ome b€ g ln break bring build buy catcn choose come cost cut do dráW drink eat fall feel find fly forget give go have hear keep

Pasts|mpté became began orcKe brought built bouSht cáught chos€ came cost cut did dlank drove ate fell felt found forgot got Eave nao heard/h3:d/ kept

lnflnltlve lealn leave losé make meet pay put read ring run say

Past slmple learned/learnt left lost made met pard put l€ a d /red/ ranS ran sat0

sell send srnS

sol0 sent sang slept spoke spent stood

speák spend stand take teach telt think throw understand wake write

took t0ld thought understood

Transcripts A What'syournumber? B /Vlyphonenumber?

1 UPS 2 IBIM 3 AOL 4 RNXAuto 5 TDK 6 ZY Systems 7 VW 8 GEc 9 ]FKcaÍgo 10 snack HQ 1 2 3 4 5 6 7 8

7 |'m BÍadcarÍington' |'Ínfromthe UsA. H€ l lo. |'mHansschwaÍtz.|'mfroÍnGeÍmany. Hi.lan Grabowski, fromPoland. I'mMariaGonzalesand l'm fromSpain. I'mShenLin,fromChina.Niceto meetyou. |'mNathalieLemaiíe'|'mfÍoÍn France. Hi' |,mPedlo da silva. |'mflom BÍazil. Hello.|'mAlison smith,fíomthe |JK'

1 2 3 4 5 6

t0 A coffeP,please. An orangejuice,please. Could I havean iced tea, please? An applejuice,please. lJm,,,a tea, please, could I havea mineÉlwatel,please?

B A B A

A Sorry? A Right. B Threesevenfoursix. A OK,So, oh sevennineejght,two fiveone,three A That'sright. ló My phonenumbeí's oh one s;Xone'ninethreeeight' B zeÍoone six one,nine threeeight,fout five two seven'

That'sÍight' And my mobjlenumbeIis oh doub|eseven, nineone,doubleoh,threefouísix' zeÍosevenseven'nine ore leío leío, lhÍeefouÍsix.''' And yourfaxnumber? Um.'.|t,5oh one six on€ , ninethreenine,eightdoubLe

t! |oe Claire |oe Claire loe Anne |oe

Wou|dyou likea díink,claiÍe? Yes,please.could I havea tea? Yes' lvlilk?su8aÍ? Withmilk,please.No sugar. OK.AndAnne? CouldI havean orangejujce,please? suÍe'

1l zero,one,two, thíee,fouí,fiV€ , six, seven,eight,nine,ten 1 A B A I

t4 Whatl yourtelephone number? zeÍotwo eightsix, one z€ r o four,fourninethíee' zÉÍo two eightsix' one zeÍofour,fourninethree? That!ri8ht.

2 A lMyphonenumber'stwo one two .,.

B soÍry?

A B A B

Twoone tvJo, Right. Six threeseven,foureightfive njne. So, two one two, sjx threeseven,foureightfive

O h s e v e n n i n e e i g h t. . . Five eight? No, nfie eight. Ríght.

B zelo one,six one,ninethreenine,eight,two twothÍee' Thatl right. OK.Thanks, R;chard. No plobleÍn. 1 2 3 4 5 6

r dot caneat orangedashdesigndot com seÍVice at c c 5 dot í I k dashsuzukiat eastdot j p f undelscoÍe car|tonat net8atedot co dot u k píinceundeEcoÍeone at c n V dot d e smihovat u dashmaildot r u

18 e|even,twelve, thjneen, fouíteen,fifteen, sixteen, seventeen,eighteen,ninete€ n , twenty,thiÍty'foíty'fifty' t9 thirteen,thirty

A That\ Íight. 3 A so, yourphonenumbeÍ is oh onesix thÍee two, sevenfive four,nine doublesix, B Yes, A OK.

m l

lhe founeenl|iíeel Íligh| |o FralkÍUr| lâinis now readyfor boaíding.'. 2 The fourteentwentydepartuÍe, flightAÁ one one one to Romeí5.'. 3 BrjtishAirways,flightzero zeíonine seven,depaÍting at fourteenthiny.flveto LondonHeathíow is '.' 4 '.. flightto lvexicocjty,due to departat fourt€ e n foÍty. eight,will nowdepanat 15.30...

TranscriPts frightnumbeÍ ' The fifteentwelved€ p artuÍeto ÍMadrid, |B sev€ n six one thíeeis now Íeady'.. 6 The fifreeneighteendepanureto TorontoPearson, AA... flightnumber 1 2 3 4 5 ó 7 I

21 nineam / nineo'clockin the molníng midday/noon thíeepm / thÍeeo'clockin the afternoon sevenpm / seveno'clockin the evening elevenpm / eleveno'clockat night midni8ht one pm / one o'clockin the afteÍnoon five am / five o'clockin the morning

t2 I a What! the time? B ltl quanerpast eleven.

3 A Whót3 the time? B |t! íiveto ei8ht.

t A Excuseme.What'sthe time? B lt! halfpastnine. A el8hty

ninety

á hundred

23 |n Brazil,a Big Mac is one dollarsixty-Íive. A How muchjs a Big íMacin FÍanc€ ? B Twoeuros€ j 8hty.two' in lapan' A Big Mac is two dollaísseventy.ei8ht ln Switzerland, a Big lvac is threedollatsfony_ei8ht. A How muchis a Big Mac jn the uK? B In pounds? A Yeah. B Onepoundninety. 2é tomato,sa|ad,chjps,beel chicken,hotdog'bulgeÍ'tuna, egg,cheese 1 A B a B A B 2 A I A B A

t

31 A So, youle hereon business? B Yeah.I woÍkfoíá consultingcompany. SantiaPartners. A And whatdo you do? B |'man accountaít. A Ríght' clty. B I Wolkat the officein íMexlco company,Santia? A OK. So is it an International So, whatcompanydo you work for? |Íexchemica|s.|'man Én8ineer' oK. And wheledo you woÍk? |n a fáctoryjn Boston' Right.And do you live in Boston? Yes' | |ivenearthe coast,not faÍfroín.'.

34 fourhundrcd,ei8hthundledand fifty' sjxty.frV€thousand, two hundíedand seventythousand' threepo.nttwo million, six pointeightbillion

4 A Whattimeis lt? B |t'squarteÍto Íive.

seventy

B Anythingelse? A No,thanks. B Ol(.That! sevenpoundseighty.

2 B A B A B A

2 A Whattime is it? B |t'sten pást twe|Ve'

!|xty

please.And a cheese 3 A Twotunasandwiches,

21 please? could I havea burgeÍ, Anythingelse? lJm..,yes, and a tea, please. please. That3foureurossixty.frve, Foul.'. sixty.fiv€ . Thanks.

tránk At lhis factorywe makestee|products.And at the they makeprcductsfrom otheÍfactoryin íMunich, al!mlnium. Right.wheredoes youísteel comefÍom? lan€ do we buy it? trank WhéÍe tane Yeah. rlank FÍoma supp|ielheÍe,in HambuÍg. tane Right'And does it comefÍomGemany7 FÍank No' |t comesfíomchina.0uí supplierj5 an importeí 0K. tráík We buy abouttwo hundÍedand fifrytonnesa year so We?eonly a smallbuyer But ''' wÍthtwo hundledand fiftytonnesoÍsteel,we maketwelve thousandproducts. ,ane Ri8ht.so you maketwelv€ lhousandploducts a yearat this factorywherc do you sell your píoduds? and . FÍank we sell fifteenpercentof themin Germany, the otheÍeighty.fivepelcent.'. a||oveÍth€ world. We havecustomeEin .,.twenty.twocountries Huh,0K. In the UK,we sell a lot of equipmentto a company in ...

Two hotdogs'pl€ a se. Two? Yes,please.And two coffees.How muchis that? Um ...eightseventy. seventy. oK, eightdo||aÍs

| ",'

3a t 2 l

s

Wheredoes youl steel comefÍom? Wheredo we buy it? Doesit comefroÍnGemany? WheÍe do yousellyouÍpíoducts? 39 A Whattimedo youg€ t up in the morning? B Quarterpast six. I hav€ bíeakfastat half past seven. A Whattime do you staÍtwoÍk? B At nine o'clock. I havelunchat twelvethiíty' A Do you hav€ a breakin the aftemoon? B Yes,we havea breakat thrceo'clock. A Whattimedo youfinishwork? B finishat five thirt! A wh€ n do you have dinner? B At abouthalf past seven.

N Goodmorning. B Molning.SorryI'mlate. oh' you1enot |ate'|t'sonly fiV€ past eight' Fiveminuteslate. No pÍoblem. Wouldyou like a cofÍee? oh, yPs p|ease.FiVepast eight'|t jsn't|atefoÍme' it's ea y! what time do you staÍtWoÍk!hen? personl B Nineo'clock.I'mnota morning We startat seventhirty. sev€ n thifty| But We don'tWoÍk|áte'.. . We aren'teveningpeop|e! B My boss isn'ta motringpeÍsonoÍan eV€ n ing personI He startsat nineandfinishes at four,.,.But he doesn't havelunch. Right.He doesn'thavetimel I No! 43 |nspain,Wehavedinnetat nineoÍten o'clockin the evening.Whenmy colleaguescomeherefromother countries,they say we eat late,Theytequitesurprised, In hotelsin the UK,they servebaconand eggsfor bÍeakfast, so a lot of peop|efÍoÍn othel countriesthink that'sthe norma|EnglishbÍeakfast. But,in fact,at home,most Britishpeopledon'thavebaconand eggs in the morning.Theyiust havecerealor toast ...just a light breakfust' And thenthey have Iunchat tw€ l ve |n Fíance,we havean hout an houíand a half,two houísfol lunch.|tdependson the company youWolk for.BLrtpeoplelike to havea ...a good breakat lunchtime.Lunchis an importantmealin France. In the lJnitedStates,we don'thave long lunchbreaks. A lot of peoplejust stop work for half an hourand havea sandwichin the office.PeopleprefeÍto have a shon breakat lunchtime,and frnishWoÍkearly.

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pÉop|P staÍtWoÍkat .'. halÍpasl 5 Heíein S\'\j:lleÍland' seven,eighto'clock.And we like to havea good br€ a kfast befoíewe go to woÍk,so we get up, um.'. qu|Íeeany' 6 |r |apan'a lot oÍmanageÍs |avedinnerin the evenirg' thenthey go backto the officeand wolk until nine oÍ... or ten o'clock.Or later,sometimes.

u Neil HelloTina,it's Neil. Tina Hi,Neil. Néil Tina' havea question' Ne|l |t'saboutthe salesíepoít'I don't understandan abbÍeviation on pagesjx. t says .Weneedto invest in the B2B maÍket'' Tina B2B? Neil Y€ a h |etterB, numbertwo, lettel B' |t'ssales jaÍgon. Whatdoes it mean? Tina B2B ...Goodquestion. I don'tknow Ef ...ls it, um... .business. DoesB standfoÍ.busine55,? Doesit Ínean to-business'? .to'.Yeah.'.maybe'.' Ne|l oh, 50 the .two'meáns Tlna Do you know,um ...NetLingo? The website? Nell No. T|na |thas a dictionary of '.' InteÍnet businessjargon,''. Ne|l oh, right'what! the áddÍess? Tlna I'rnnotsure,but I thjnkjt'snetlingo dot com. Nell Howdo youspeLl'netlingo'? -N-G-0. Tina N'E-T-LNeil Netl;ngo dot com'0K, thanksVeíymuchTina' Tina No pÍobLem' 45 customeÍMy namel LindásaÍnmeÍson. And |'mfrom HughesInsuíance' Nell Sorry?CouLdyou say that again? customef Lindasammerson. S-Adoub|€ 1\,1.E-R's.o'N' N€ i l cou|dyou speak moíeslowly.please? CustomerSorryS-AdoubleM-E-R-S-O-N. Iteil S-A-doubleM-E-R.S.O.N. Customer That'sright.And I'm fromHughesInsurance. N€ i l Hughes?could you spell that,please? Customer H-U-G-H'E-S. N€ i l H-U-G-H'E.S. customer That'sÍight. Ne|l oK. Well'thanksVerymuchfoÍyourca||.I l| 50 Sue Stephan? Stephan Yeah? sue can I buy trainticketsíorFranceherein the lJK] stephan Yeah'You can book on th€ |ntelnet' Sue Right. Stephan At SNCFdot com.

TranscÍipts sue sNcF - that! the FrenchtÍajncompany? Stephan Yeah.Do you needto book a ticket? sÚ€ |'mnot sure.Possibly.so i5 this websiteiust in French,or is it ...? stéphán No,you can chooseEn8lish' sué And can you pay by creditcald? stéphán Yeah'and they send the tickétsby ma.|. 5u€ To youÍhomeaddress? stéphan Yeah. sue You can'treceiveticketsif you live in the uK, thouSh.,. Stephan Yes,you can.Theysendticketsto different countries. sU€ oh' íi8ht.5o sNcF dot com,then. stcphan That! Íight. su€ oK, thanks. stéphán No problem.

5t

(Rec- ReceptionisÜ custom.r so, thele are meetingíoomsat th€ hotel.

Yes,we havea business centrcwithfout rcoms.

1 A I needto photocopy this.CouldI usethe photocopieÍ? B Yes,sure, 2 A I needto phonemyassistant. CanI makea phone callfiomhere? B Yes,go ahead. 3 A I needto Íaxthisto myoffce'couldI usethefux mach.né? B Yes,of course. 4 A I needto emai|thisfile.can l sendémalls fromthls computeÉ B Yes,no problem. 5 A I needto pÍinta copyof thisffle.|5thel€ a pÍint€ l I canuse? B Yes,sure. 58 where!th€ lift,p|ease? Wherearethestaks,please? Excuseme.Where!theexit? Excuseme.Wherearethetoilets?

l 2 3 4

customeÍ Right.so foÍa m€ e ting with thl€ e peop|e, oh yes, that'sno prob|em.ThereaÍesix chairs In eachtoom,so .,, cÚstomel 0(. That'sÍ]ne, then. R.. Thenin receptionthere! a photocopier, lfyou needto makecopies, cuslomeÍ Ri8ht. R€ c Thele'sa fax máchine,um '.' a dÍinlGmacn|ne ...Do you needa telephone? cüstom€ r Er.no. Rec 0X. lt! iust we don'thave phonesin the rooms.Most peoplehavemobiles,so .,. Customer Of course,yeah.No,that'sno problem.Er... lust a questlonaboutcomputers.lJm... R€ c We don't haveComputéÍs' |'maftaio' cus|omeí No, no' that! o(' |t'siust l havea laptop. Um... R€ c 0h, I see. cÚstomer Are therepowersockets? Rec customeÍ GÍeat'Ánd is therea phonésocket'fol an Internetconnection? So I can send emails, Rec lJm...We don'thave phonesocketsin the meetrngrooms,so .,.no, llm ,.. cüstomeÍ well, no. |t'snot a problem.l can connefito the phonesocketin the bedÍoom. Rec oh' yes. The b€ d íooms all hav€ phones, Réc

custom€ t oK. That'sÍinethen.t',m.'. oK, so can I

B

59 Excuseme,wh€ l € !

théexjt?

Yeah, B It! iust overthere.Go to the end ofthe corridor.

thentumleft... A AretheÍe toi|etson thisÍloor? B Yes.They?e|nthecoí|dor|fyou8o outof the 3A

office,throlgh .., ls therca llft? B 5orry? ls therea lifr? Yes' theleis. |t3 iust past théstalrs'.' Ate you lost? llm '.' yes. WheleaÍethe stajrs? Théy?ejust thloughthe doo6' |íyou go thlou8h thosé'..

a Excuseme.Where's thellft? It! overthere.Thefilstdooron theright. 2A Excus€me'wh€ Í earethestaiís? B on theright,iustafteÍ the |ift. OK.Thanks. 3A Whele's thecomputeÍ Íoom? B ltl justPastthesta|ls.ThethiÍddooron the Íi8ht. 0h íght.Thanks. Wheíe3 thedÍinks machine? B Go to theendof thecoÍidor' thÍou8h thedoors, and turn left. 5 A WhereaÍethe tojlets,p|eá9e? B Go throughthe doorsat the end, and they'reon the right.

a o(.

62 1 house 2 apartment 3 kitchen 4 bedíoom 5 livingroom 6 bathÍoom 7 gaÍden 63 A so, do you liv€ nearthe office? B Yeah.W houseis about...six, aevenkilometres flom heí€ . A oh, so you live in a house.Not an apaítment. B Yeah'|t\ quitesmall'lust two bedíooms. A Yeah. B But,you know,it3 neal the centíeof town,so .'. A Yeah,that'sgood.ooes it havea garden? B lJm... B Therei5 a garden,but it's, um ...verysmall.lt's about twenty'Íive 5quaremetres| Right. TheÍeljust a bin|

oK.

B Itl quite an old property,but, um... itl OK,you know The píoblemheíeis plopertypricesaÍecíazy. Expensjve? B 0h' yeah'Very ovel the |ast'.' fouÍ,five yeaís. 1 2 ] 4 5

6 | havea lot of meetin8s'Um ...they'Íe usuallyherein th€ ofiic€ . Not bi8 meetings.ThereaÍeUsually.'. four, five,six people. | don'tofrengive bi8 píesentations, um .'. to laÍge numbeÍsof people'They'Íe ofténjust to small8íoups. oul companyhas a confeíence everyyeaí'lJm.'. so I alwaysgo to that' But that'sthe only confuíence Igo to. | nevefgo to tradefails in othercountfies.But I go to two or threein thiscountry We have a branchin Brussels,so I sometimesgo to the officetheÍe'Um '.' tha(! all, really.I don'tgo on a lot of business tÍip5.

6t Inteív|€ w éí so, you'rea televisionpíoduceí? |s that right? veÍonl.a Um '.' Whatl my iob tit|e?Thát3 a good questjon! IntéÍv|€ W éÍ You makew pÍogrammes, basically. veronIca Yeah,I U5ually Wo'kfoíte|evision companies in lapan- forlapanese TV channels. And I makeprogrammes about'.' the UK'Ábout life in the uK. |nteívl€ w € | so you |iveand work heÍein the UK, and you makeallyourprogrammes here. Thatt Íight. And aíethe pío8lamm€ sin lapanese? Yes'The w píesenteís aÍeálwaysfÍom]apan. Um ..' The plosíammesare neveíin English' And the production team?Thecameranan and.,.

"ol

Veroni(a

Um ...it depends.We sometimesworklvith a teamfromlapan,sometimesit's a team fÍomthe UK. |t dependson the TV channe|. But the presenteris alwayslapanese. Interviewer And do you oftengo to lapan,on business? veronica llm '.' sometimes,yeah.FoÍbig proglamme9, befoíeWestartpíoduction. I go to Tokyo, and ...and I havemeetingswith co||ea8u€ s'.' at the TV (ompanies.But I don't go very often.Um .,.we sometimestalk on the phone,but '.' but not a lot, íeally.The problem withphonecallsjs the time difference. You know,if it's lunchtimein the lJK,it! teno'clockin the € v enjngin ]apan' So ..,we send a lot of emails. And do youtravela lot in the UK? oh' yeah'Yéáh.| 80 all overthe country so what subjectsare the progÍammes abou|? You sáy .|ifein the lJ('' v€ Í oni.a Y€ a h. um '.' theíeaíe|otsof subjects.EÍ'.. Londonbuses,the Loch NessMons|eí'el .'' mus|c'pÍopenl eí '.' 66 Jacky Good meetlng,Stuart? stuaÍt Yeah,oK. But a b|t long' FivehouÍs| stu.Ít Yeah'I don't havea |otof Íneetin8s, but whenI do

lacky They'rclong. Sluart Yeah. tacky Do you havea lot of meetingsat head ofiice? Stuart No, I don'toftengo to headoffice,now I don't

travela |ot,rea||yI neve|go abíoadon business' tacky No? Stuart No. I don'tneedto. Withthe newiob, it's ...it! jusl phonecallsandemails. A lot of phonecallsl

fo I A Hello.ls Stevethere,please? B No, he! havanglunchat the moment. A o(, no pÍoblem.I can Callback |atet Hello. B Hello,Olivia,lt! Rick, Hi' Rick' can I phoneyou |ateÍ? |'mdriving' B Yes,OK. 3Á

CouldI speakto Colin,please? B He'shavinga meetin8this moíning. Oh, right. Hi' it\ Mitch.|5NadiatheÍe? B No' she'snot heÍe'Mitch'she\ visitinga customeÍ this weekin Australia. B Australia!

5 Hello,thisis PaoloConstantine3 extension. I'mnotin the officeat present'|'mwoíkjngon a projectab'oad' Pleas€ send me an emai|if you need to contactme urgently. Thankyou.

Transcripts 6 A B A B A A B A I Á I Á I A B A I A 8 A B A B A B A

could I sp€ a k to sy|via]awis'p|ease? She isn't in the officetoday.She! wo ing at home. Oh. shel héleon iMonday. Right.OK, I can call on lMonday, then.Thanks.

72 Th€ l € l a nice swimmin8pool heí€ . Hereat the hotel? Yeah.In the basement.lt's quitebig. 0h. Well I'mnot goingin il. Don'tyou llke swimming? I hateswamming! 0h' I love swimming.|t! good for you, as well. Not if you can'tswlml No' that'stíue! Do you ofrengo? Swimming? Yeah. Quiteoften,yeah.I go runningqultea lot as well. I don't like it, though! No' I doÍt'tlike íunning. Do you go? No. No' I don't |ikesports.| 8o wa|king'sométimes. Oh,and I llkeskiing, Yeah? Yeah.I don't8o very often.lust ...,you know,on holiday. so, aÍeyou 8ood? Yeah,l'm quite good. |'Íh..' not very8ood at skiin8 '..

?t I A B A I A B A B A I A 2A

So, what do you do whenyoule not at work? lJm...I p|áybasketball' Basketball? Yeah,l'm in a localteam. Ri8ht. I do aerobics,as well. llm ...Whataboutyou? I go cyclingsometimes. Oh,I go cyclingas wrll. Right. Yeah.Wheredo you go? EÍ.'.

so, you pláy football? Ido wei8httraining B I playfootba||. two oí tríee timesa week,I go fishing... Whatson of fish do you catch? B BigoneslI havesomephotosI canshowyou ,.,

3 A so' whatdo you do in youíspaletime? B lJm...I play chess,um ...I playthe guitar. Á oh. Ar€ you good? B At chessor the gujtar?Well,actuallyI'mnot very good at eitheÍ, so ... A Right!

B lgo running. B Whataboutyou? A um ...,well... 74 1 A So, we needto havea meetingaboutthjs new pío|ect' B Yeah. A Whencan we meet?l'm freeat the end of lanuary B The erd ofjanuary?lJm...yeah. A Whataboutthe twenty'eighth? B lJm...Yes,I can makeit on the twenty-eighth. A oK' The twenty.eighth ofJanuaíy, thén.

|'mfíeeln F€ b ruarycanwevisitthefactory then? |.mbusyat th€ begiíning oÍFebruary Whatabout thelastweekin February? Yeah. Mondaythetwenty.second? Yes,that! fine. so, forournextmeetin8, um'.' aíeyoufieein

2A

3A

the mlddleof March? B Whatdate? A Whataboutthe twelfth? B Í day th€ twe|fth?

B No, l can'tmake|t on Fíday.Whataboutthe íllondayafr€ É Mondaythe fifteenth? A Yes,0(. B Rlght.so' Mondaythe flft€ e nth. 4 A B A B A B A B A 1 2 3 4 5 6 7

We needto arrangea date foÍthe meeting' Yes.Um .,. cán you makeit on the fifthofApÍi|? Yes.I'mfreeon the fifrh.Whattime? |nthémoíning? Yeah. At naneo'clock? oK' Yes,thatt í|ne. oK' so the fifthofApÍilatnineam.

,ó | can'tmakelt on Wednesdaymorning, The meeting!on Monday. Are you he€ on Tuesday? |,mnot heÍeon FídayafteÍnoon' l'm goingcyclingon Sunday. |,mbusy on Thuísday. |,mwo*ing on satuday moÍning.

v, L|lly G.íy Lllly Gaíy L|l|y GaÍy

wh€ n are you goingto EuÍope, Gary?Nextweek? Yes.|'ml€ a ving LosAngeleson Monday. WheleaÍeyou 8oing?To the Londonofflce? Yes. |Jhuh.Who aÍeyou meeting?Tanyaoolan again? Yes' |'mWoÍking withTanyaon Íuesday. Then|,m meetingsu€ Redmánand |amesBarkeron Wednesday' then |'mgoingto PáÍis.

Lilly Really?why are you goingto Paris?0n business? Gaíy No' |'mtakinga break.|'mhavingtwo daysoff' Lilly Good idea.so, how are you travellingto Paris?AÍe You driving? Gaíy No' |'mtakingthe iÍain the Eurostar' Lilly oh, Íisht. Gary Then|."ns|aying;nPaÍisÍorl'Íeenigh|s' Lilly Great.so aÍeyou flyingbackto LA fiom Pa s? oí '.' Gary No.I'mcomingbackto Londonon thetrain.Then |1nflyinghoÍneon satuldayafteínoon. Lilly OK. Gary |'Ín aÍivingjn LA in the Íniddle of the njght.]ust aftermidnight. Lilly ÍMmm' so, js it just one flightbetweenLA and London? GaÍy No. |'mnot flyingdirect.|,mgoingLA, NewYoÍk' in London. Then,on the flighthome,I'mchanging Chicago. 81 Assistant Hello. GaÍy Hi' |'d|jketo book two 5eat5to Paris,please. Fortomorrow Asslstant At whattime? Gary At aboutflve pm. I don't havea timetable. Asslstánt Thele'sa trainat seventeenfifteen.|t aÍrivesin Parisat twentyflfty.flve,localtime. Gary Right.OK,that! fine. Ass|stant Wouldyou like to travelfirstc|assol standaÍd

class? standáÍd' youlikea sing|e Andwou|d oÍa íetuín ticket? please. A rcund.trip, whenwouldyouliketo comeback? I wantto íetuín on satuíday, butI don'tkno\,! whattime,

GaÍy GaÍy GaÍy

Assistant Do youWantto bookthe r€ t urnt|ipnow? Gary |f l reservea s€ a t, can I changethe reservation? Asslstant Witha standardfare,you can changeor cancel the booking,yes. fare,then? Gary OK.Howmuchis the standard Asslstant One moment.

&r 1 a s j n g l e 2 a l e t u Í n 3 a t i m e t a b l e4 l o c a l t i m e 5 to return 6 to reserve 7 a reservation 8 a fare 9 standard 84 p|ease' custom€ r Id liketo booka ticketto BiÍmingham' A ÍetuÍn. Assistant Whendo you wantto leave? cUstomer ]ulythe thiítjeth. Assistant Thethirtieth? customeÍYes. Assistant At WhattiÍne? customer on the nine fifteen. Assistant Inthe morníng? Assistant And whenareyou comingback?

customel The day after.Julythe thirty-fiÍst. on the last train.I don'tknowwhattime it leaves. Assistánt The last Íain'sat ...twentyfifteen' customer OK. On the twentyfifteen,then. Assistant FiÍstoÍsecondclass? CustomerSecond,please, pounds,please. assistant That's.,.seventy-three 85 colteague Wereyou at the tlade faiílastweek,Hanna? ln lndia? C o l l e a g u e Wheíewas it? Delhi?

Yeah.

C o l l e a t u e Howwas it? OK? Hanna t was verygood,yeah. C o l l e a r u e Was it bjg?

Yeah.Therewerethousandsof people.

c o I l e a g u € HowmanycompaniesWeretheÍe?

lthink. Um...aboutfourhundred,

colléagu€ Really?

Yeah,it Wasbig. I was suÍplised. Wasn'tthel€ |astyeaÍ'I was theletwo yeals ago, in calcutta,ánd um '.' thelewercn'ta lot of companies theíe'orly abouta hundÍed' Colleagueso this wasn'tyoul fiístVjsitto ndia,then? ColteagueRight.weíeyou the on|ypeísontheÍe,fíom the company? Hanna No. |n8ÍidWene| was thele,fíomthe Flankfurt office'And Rafa€ | and Marja,you knoWfrom,

um.,.

colleatue 0h, flom BaíceIona? Hanna Yeah. co|leagueWeÍeyou all in thesamehote|? Hánná We W€ r € n 't in the samehotel,no.Um.'.butit Wasa goodtÍip.Long'though.

a7 Hanna íMaftin' ale you freefor five minutes?can WetaLk aboLrtyourtrip to lvlexico? MaÍtin Yeah,sule. Hanna So,ho\4was it? MaÍtin t WasoK' Hanna Whendid you arrive? Má in LastTuesday. Tuesdayevening'| stayedTuesday night,workedall dayWednesday andthen tÍavelled backWedne5day evening' Hanna Right'so wheÍedid you stay?WhathotelweÍe You in? Maftin The socorÍoHotel.NeaÍthe office. Hanna Oh,yeah.lt'sgoodthere. Martin Yeah.lJm...Yes,so I presentedthe businessplan on Wednesday morning. Hanná Right.was Pedlo happy? MaÍtin Well.'. I wasn'tsureat first.He didn1ta|ka |ot afteíthe píesentation' we startedat njne,I talked aboutthe planforthinyminutes, and ...thatwas it. Therewereno questjons,We finishedat half pastnrne,

TranscÍipts Hanna Oh, Martln Hmm...I think he wantedto lool at the figurcsin the repon. Hanna Hmm, Mart|n He neededtime to Íeadit. Anyway,he phoned yesteÍday, with one or two questions.Justsma|l points.And, er... he'shappy.No problems. tlanna 0K. That! fine,then.And did you talk aboutthe cost of mateÍials? MaÍtin Yes.I talkedto MiguelafteÍthe meeting.We discuss€ d süppliers,as well, um ...He'snow talkingto two n€ w companies.I receivedan email thls morning,sayinghe has a meetingwith one companytoday,and one next Friday,so ,.. Henna OK. ThatSgood.And did you visit the fuctory? Martln No,Therewas no time,So I didn'tlook at the new productionline. Hanna Well,youle goingagainnextmonth, Manln Yeah,that! Íi8ht'I can see it then' Hanna OK.So,a goodtrip,then? Ma ln Yeah.So, howwasyourtripto Delhi? I 2 3 4 5

88 plan, He presented the business He talkedaboutthe cost of mate als. He discussedsupplielswith MiSuel. He didnt visit the factory He didn,t|ookat the newpÍoduction line'

1 2 3 4

89 whendid youaÍlve? Wheíedid you stay? Did you talk aboutthe cost of mateíials? Did you Visitthe factoíy?

9l uanna steven Hanna st€ v € n Hánná

Steven llanna st€ v € n Hanna stev€ n Hanna steven Hanna

Hi Steven. oh hl' Hanná'HowaÍeyou? OK thanks. And you? Nottoo bad' ThéfiÍstday backis neveíea.y,but... oh, of couÍse,you'íeiust backfromholiday'I bet - | was ln it Wasquietln the omcelast \'!eÉk |ndia,Martinwas in Mexico,you werc '.. whéíé did you go? Greece.Crete, Crete,0K. So howwas jt? Fantastic. We rea|lyenjoyedit. we had two days in Athens,as well, Right.So your flightwas to Athens? Yeah.We fl€ w to Athens'We stayedin a hote| theÍefoÍ...just one night.Thenwe took a ferryto CrPte. The fefryleft fromAthens,then. Yeah.|t Wentdiíectto chaniain creté,whichwas the townwheíewe stayed,so ... And did you stay in a hotel?

stéven No' we rentedan apanment- noth.ngspecia|. We didn'tspenda lot of time in it, really.We ate out everynight.The nightlifewas good - lots of restaurants and bars|and' eÍ.'. the food was geneÍally good ...and it cost verylittlefoÍa good Hanna Ivmm.so you enjoy€ d the food' and drankGreek w|ne'áno ... Steven Yeah.lt was ...all veryrelaxing. Hanna And ho\'!muchof the islanddid you see?Did you travelaíound? stev€ n Yeah.We saw quite a few diffelentp|aces' Hanna so you íented a cal anddlovearound'then.'. st.ven No' no. We ..' we wenton Coachtíjps- organised tÍips- on a coupleof days.And we tlavelled aroundby bus as well.Youknow on...juston pub|icbuses.I don'tspeaka word of GÍeek,but ...you iust boughtyouÍticketand ...it was no Hanna Sounds8ood. st€ v en We cameback on Fíiday. so I hád the weekendat home.And now ..' backto woík|so how was youl tlíp?

t3 I 2 3 4 5 6 7 8 9 10 11 12

We had two days in Athens,as well. We flewto Athens. Thenwe took a ferryto Crete. The feÍryleft fromAthens,then' |twent dilectto chaniá in cÍete. We ate out everynight. |t costvery |ittlefoÍa good meal' so you enioyedthe food,and dÍankGÍeekwine .'' . p|aces. We saw quitea few difféÍent so you Íenteda caÍand drovealound,then. You just boughtyouíticketand .'. it was no pÍoblem. we cameba(k on Ííday.

95 1 gave 2 hád 3 íeád 4 sáid 5 saw 7 spoke a told 9 thought 10 wíote A B A B A B A B A B A B A B A B

6 sent

95 Hello,APC Limited. Hello'cou|dI sPeakto André Thomas'please.i No, |'mafraidhe'snot heÍetoday. Oh. He! backtomoÍow.can I takea message? lJm...yes. Couldyou ask him to call me? Surc. My name3leanne|Maiíe. ].E.AdoubleN.E. soíry couldyou say that again?|'miust .'. 8etting a pen. Yeah.J-E-A doubleN-E. l.É.AdoubleN.E'Yeah. ÍhenMairejs íM.Ai.R-E' lM-Al-R-E.Right.And does he haveyour number? Well,I'll give it to you. lt's oh doubleone seven eight... Oh oneone seveneight,0K. Doubletwo s€ v en six sevenfouÍone. |'12]

A B A B A

Twotwo sevensix sevenfourone. That'sÍight. oK. |'ll give him the Ínessage' Thanksverymuch.Bye. Bye.

99 1 I'll call back later 2 |'llask heÍto callyou back. 3 |'1lgive heÍthe messagea5 soon a5 possib|e. t00 I lt's sunny. 2 lt's raining. 3 ltl cloudy. 4 lt's snowing. 5 lt's fteezing. 6 lt'swindy. 7 |t'sfoggy. 8 a thunderstoÍm 101 1 beautifLrl 2 Íniseíable 3 walÍn 4 coo| 5 minusone 102 Ni8el Well,it's a beautifulday. olivier Yeah'lt's nice to see the sun' |t rainedneaÍly eveÍyday LastW€ € k ' Nitel Really? olivier Yeah'Not a Very8ood sta to the summeÍ' Ni8€ l Doesit nolmallyÍainmuchheÍe'in ]u|y? olivier No' You sometimesget one oí two Wetdays. ol thundeEtoíms, sometímes. But,um '.' anywaÍ the sun'sshiningtoday,thafs the mainthing. |i|gel Yes.Ah .'. ÍheWaiteÍ!comingWithour bottleof o|lvieÍ Thankyou'Wou|dyou likesome? Nigel Yes,pLease. olivieÍ so' is thi5your fiÍstVisitto Marseille? Nig€ l No. I camehereonce befoÍe,abouttwo yearsago. |n WinteÍ' |t was .'. it WasquiteWaÍm, actually' otivieí Yeah,WinteÍs aÍ€ gÍeath€ Í e' BefoÍe'when| |ived in Pa|is,IaLways hatedWintelBut h€ Í e,it\, um '.' if theÍe's no Wind,andthe sun\ out,you canweaÍ a T.shiít.We get a cold wind' sometimes,called the MjsÍal'|t b|owsdown fÍoÍn the mountáins.'. fÍomthe Alps' But,um ''. if it's sunry,and thele's no Wind'thenit's.'.itl qujteWaÍm' Nlgel Well,my boss phonedme, ftomthe UK ofiice,half an houÍago.Apparently, it's rainingthereat the olivieÍ 0h dear. Nigel so, heÍe!to ouÍcolleagues in London| otivieí Yes.cheersI Nigel cheeÍs! t04 1 funher 2 better 3 worse

,,4

105 we all knowthattodaycompanies wantto spendless on businesstravel.That meansmorebusinesspeople afe flyingeconomyclass.The advantageof econoÍny c|ass, i5, you have obviously,is the |oweÍcost.The disadvantage a smallerseat' |f you wantto WoÍk,it.snot easy youÍ tablel Verysmall,so you can'tput papeÍson it. |t's ditrcultto use a laptop,etc. So,we askedthe question'How canwe makeeconomy class bettelfor our bu5ine55custom€ r 5?,.And Wethink we havethe solution.So, that! what I'mgoingto talk

1 2 3 4 5 6 7

106 The safestway to íavel js by plane' The TGVis the fastesttÍajnin Eulope. Ajl France.KLM i5 the |aÍgest ak|inejn Europe. Peopleofrenwant to buy the cheapesttickets, somepeopleWantthe mostconv€ n ientWayto trave|' Low.costaiÍlinesofrenhavethe leastexpensivefaÍes' The best seatsare in firstclass.

707 A what time do we get to Frankfurt? Quarterpast? B lJm...yes.Yes,wete on time,I think.The lastijme Itookthisflightjt wasaboutan hourlate. A Yeah?| don'tusuallyfly.I normallygo to Frankfurt on thetrain, B FromParis? A Yeah.lt takes...six anda halfhours. B Hmm. A |t'snota high.speed tÍain' 8 No' I dÍovelast year,fÍomParisto Flankfurt.|t took fte .'.six houÍs' Ithink. a Right. B No,the fastestway! by plane.Definitely. A oh yeah,I agÍee'I thinkthe tíain'sthe most convenienl way,though,Thefe'smofespace,so you can work,You arriverightin the city centíe. B oh, 'm not 50 sure' For me the ÍnostconvenientWay's the fastest,,!ay.I preferto fly. A Well,I suppose,for me, it's a questionof cost,reaLly, Íhetrain,scheaper' B How muchis it to Frankfun? A FÍomPaÍis?|t'sabout,um .'. a hundredand eighty B Yeah.Youteright'And that'scheap€ Íthangoingby caL WithfueLandÍunning costs' A HÍnm'I don'tlike driving'I thinkit's the woÍstwayto tÍavel'FoÍlongeldistances' 8 Yes,that'sÍue' WhenI díoveto Fíankfuít, I a|íivedat about,,, 109 1 Th€ flightsto NewYoÍk'Londonand LosAngel€ s aÍen't late'TheyÍeon time' 2 The Rightto Tokyois late. t's delayedby thiny minutes. 3 You can checkin now foÍthe flightto LosAngeles'The check'inis open.

Transcripts 4 You can'tcheckin foÍthe flightto London.The check'in is closed. 5 lheíe.sno flightto singapoíe'|l's(an(elled' 6 Forthe flightto Los Angeles,go to gateD ten. 7 The passengersare gettingon the planeto NewYork noW TheyteboaÍdjng. 110 st€ w ardess Hello. Passeng€ r Hello.Wheíedid put ny ticket?Ah. Theíeit is' HeÍeyou arc' st€ w ardess Thankyou. Do you haveany |D? Pass€ n gel sorry? stewald€ s s Do you haveany identjfication? YouÍpasspoÍt or an identitycard,., Passenger Oh yes. Nlypassport,Thereyou are. stewa|dess Thanks.|'mafraidtheÍeare no wjndow5eat5 left.15an aisle seat OK? Passenger Yes,that'sfine. Stewardess The plane! quite full.The last fljghtwas cancelled. Passenger Right.So is thisRlghton time? stewaÍd€ s s lJm..' it! delayedaboutten minutes'Do you

haveanyluggage?

Pass€ n teÍ lustonecase, stewaÍde5sA suitcase? PassenteÍ No,it! iusta bliefcase. |'lltákelt as hand

luggage.

stewardess 0K. So you have no luggageto checkin. Passeng.r No, ] don,thaveany otheÍbags' stewardess 0K, flne.Here'syour boardingpass, Pass€ n geí Thankyou' stewaídess Wete boardin8in ''. thiny.fivemjnutes.Gate twelveB. Passen8eí Right.Um .'. are thereany shops,afterthe securitycheck? Stewardess No.Thereare some shops overthere.Before you go thÍoughsecuÍity' Passent€ r oh' I see' oK' thankyou. steward€ s s You?ewe|come.

KÍisti Yes' 0K, good idea.Let3 do that' Akio l,llsendit now And |'||caLlback,uÍn.'.Whensha|| I call you? KÍisti Let! ialk againjn an hour. Akio OK, fine.Bye. Kristi Bye. t1t The most importantiob js the brochure- to start work on the salesbíochure' KÍ|st|Yes' I agree.I thinkWe needto do that fríst'|Jm'.' but then' I think' before\,veChe(kthe pÍces.we needto choosethe photosfor the brochure.Hmm ..,I thinkthat'smoreimportant. Akio Yes,youte right.Thatis urgent.The marketing peopleneedthose photosquickly. KÍisti Yes.So, I thinkthat ... And aftetthat We can checkthe pÍices. KÍisti so that! allwe n€ e d to do on the blochuÍe'Um '.' KÍisti Then,befoíeWetalk aboutnew prcducts,it's bettel if we LookaÍthe !'JebsiLe desig1,becauset''eÍe.s a lot of workto do on that. Hmm.0l(. Then,finally,we can talk aboutnew píoducts' xrlsti Mmm,yes, if we havetjme.Lefs do that last.lt! not thaturg€ n t' Aklo Yes,OK. Krlstl So, how muchtime do we needto do all that? Aklo W€ | |' if Westartquiteearlyand Woíkall day on the

Aklo

1 2 3 4 1

It! Kílst| so, Wheresha|lWe meet? Akio Um '.' well' I can cometo your olÍlce,or you can

2

K|isti W€ l l' you camehere lasttiÍne,so ...sha|lI cometo

4

Akio Kristi (risti Krlsti KÍisti

Yes,OK.Yeah,thenyou can meetour new design manageÍ' oh' yes. Good idea.oK' so let\ m€ e t in Tokyo. OK. How manydays do we need? Hmm,.,goodquestion. shall We plan the meeting,fiÍst?ThenWecan decidewhento reet. andhowlolg we need,,, Yes,0K. I wrotea |ist,thjs moíning'of the things|d like to look at with you. Right.Good. So, um ...well,shall I emailit to you?Thenyou can look at it, and we can talk later

3

tt5 FiÍstof a||,alÍangea datefot the Íneeting. Thenbook a meetingÍooÍn. Afterthat,preparethe agenda. Finally,emailthe detailsto everybody. 1t6 A |t'sveryimpoítántto checkthe dates' B Yes, á8lee' A Thedesi8nofthe bÍochule is a smal|job. B I'mnot sureaboutthat. A Ithinkyou]ethebestpeÍson Íollhe job' B I'msorry | don'tagree, A shall Weca||to find out the latestfi8uíes? B Thai! a good idea.

117 simon so' whenaÍ€ you leavingfor Tokyo? Kristi lJm...nextWednesday. I'mleavingon Wednesday, coÍning back on satulday. Simon Right. And you?egojngto meetAkio. Kllsti Yes' We?egoingto woÍkon the sales bíochuíe' The Japanesebrochure. Simon OK. KÍisti Er.'. We}egoingto look at the Website'as Well. Simon Right.I wantedto ask you aboutthat.What\ the plan for the website,exactly? Kíisti Well,I wantto changethe design.Um .

Simon Kístl Simon Kístl Simon Krlstl simon Xristi s|mon xí|sti

Completely? I thinkwe needto makesome bi8 changes,yes. Why?Whatl the ...whatbthe aim? Well,we ne€ d to makeit easieíto use.tjm ..' that'sthe main objective. Right. And I n'antto improvethe look, as well. HÍÍm. Aíeyou goingto show me the new site? Befoíeyou put it online? Oh yes, sure. oK, good.WhenaÍeyou goingto have it ready? what'syouítáígetdate? well, our aim i5 to havethe new sile on|inethis year.'. beforethe end of the yeaí That'sour goal' But,um ...I'mgoingto talk to Akio nextweek,and plan the pioiectin detail.So I can sendyou a copy of th€ scheduleafteÍthe meeting,if you

s|mon Yes' 0K, great.Right,we|l,havea 8ood (Íp. KíIst| Thank5. 1 2 3 4 5

tt8 You?egoingto meetAkio. I'mgoingto talk to Akio nextweek. Wel€ goingto look át the w€ b site' AÍeyou go.ngto show me the newslte? when ale you goin8to have it íeady?

1lt (Rec= Receptionlst) KÍ|sti Hello.|,ve8ot a leservation.KÍisticortland' Rec |Msconland .'. a singleíoom,foÍthreenights? KÍ|stI Thatl Íi8ht. Rec OK. Couldyou fill in this form,please? Krlstl Sure,Haveyou got a pen? Rec Yes.Hereyou aÍe. Kt|stl Thanks'Um ''' |t says .companyaccountnumbeÍ'. I haven'tgot the number.My companymadethe reseNation,but, um, I don't.,. Rec lt doesn'tmatterYou don'tneedto writethat.lust pul your name,address.passpoítnUmbel,and signature.That'sfine. l(rlsti 0(. R€ c This is the cald for your room. Xristi To opénthe door? R€ c Yes'You iust insertthe card,and the door opens automatically. Kristi Ri8ht.OK. Réc |t! Íoomthrceone fiv€ , on the thirdfloor KÍ|sti Right' Rec |n the moÍning, bÍeakfast is fÍom.ix{hi(y to ten. Kt|sti FÍomsix.thint Right. Rec The djningroom'sjust oveÍthete. Krlsti OK. Rec We,vegot twenty.four.houl ÍoomseNice.|ustdial nine fromyour room, Kíisti Right. Rec Wouldyou like a wake-upcall? Kristi um ...no. No, thanks.

oK. And youve got a ínessateftomMÍsoga. He says he'scomingto the hotelat sevenforty-ffve, Kflsti Sevenforty-five. Right.OK, thanksverymuch. Rec Youtewelcome,Havea nice stay. Krlsti Thanks, ReC

l 2 3 4 5

120 |'vegot a Íeseívatíon. Haveyou got a pen? | havenl got the numbeí We've8ot twenty.fouÍ.houl roomseNice. Youle got a messagefromivr Soga,

121 (Rec = Receptionist) Kl|stl .ÍMoíning' could l ch€ c k out, please? Rac Cenainly.Roomthreeone flve. Kí|stl My @mpany'spayingthébi||.I just haveto pay the extras, Re. OK. So, one phonecall. Kr|st| Yes.And some oran8€ iuice fromthe minlbat. Rec Yes.That'sall. O(. So that'sone thousandfive hundredand fiftyyen,please. Krlsti Can I pay by creditcard? Rec Of course, Kr|st| HeÍeyou are. Réc Thankyou. 12' When| (ame heíetwo yearsago, I had one objectivestop losingmoneyand startmakinga pÍofit.My fiÍst8oal was to improvebusinessjn the storeswe had.We stopped openin8newstor€ s | we wolked hald to incÍéase salesand cut cos|s.And we did that quick|y'Today'w€ have|oweí costs'highelsalesland a 8ood píofitmaÍgin. We?emaking moneyagain. Now,we can thlnkaboutopeningnewstores.At the moment,We haveno finaltar8et.ouÍaim is to open one new stoíeat a tím€ . |tl betteíto pÍo8rcssslo!\'lyand makea pÍofit,thán glow fast and lose money. Mana8€ 1 5maketheiÍbi8gestmistakeswhenthingsare goingwell.I'mnot sayingwe?edoingwell now.But wele not doing badly.We}€ on the righttíack,and We'Íe aiming to stayon the righttrack.We?enot goingto try to run b€ f oÍe we can walk. 12' l At the moment, ToreadoÍ is doin8quitewe|'. 2 AfterMr clay ioinedthe compány'his peop|eworked nato. 3 AfterMr c|ayjoinedthe company'businessimpíoved quickly. 4 Ml clay thinksit's betterfor businessesto 8Íowslowlt 126 so, how\ businessin vienná? B Um '.' impÍovin8' Yeah? Yeah,slowly.|t\ um .'. it3 easierthan |asty€ a r'

Transcripts

A B A B A B A B A B A B A A B A B A B A B A B A B A B A B

Yeah. W€ had a hald yeal' |astyear. Low sales? Well,Wésold a lot of ploducts.But, um ...nearlyal| goods. low.maÍ8in

we hadexáct|y lhesamesiluation in Dub|in. LastyeaÍ? Yeah.Wemadea profit- iust. Welostmoney, Didyou? Yeah.Nottoo much,but,um... Butthisyear,you'redoingOK? Yeah,wetemakingmoney. Íhat!good.WeaÍe.The8oodthingi5,co5t5arelowel th|syeaÍ, withthestlongeleuío. That!tlue,yeah.Aíd they?egettinglower'of couÍse, yoLr?e Intheeurozone,in lreland. That'sí|8ht. 50,do youjustmanage onestore? Yeah,the Dubllnb6nch.Thereis another one,in ... 1A' So howmanyT-shirts did we order? lJm.,.twothousand flvehundred. Rlght,So it'squitea smallorder,then. Yeah.|t! a newpÍoduct, so wewantto testlt first' suíe.Howmanystoresareweselliogthemin? FIVE. R|ght. Anddo youknowthesellií8price? They?eon saleat nlneeurcs,ln thestores,lt'sa cheap prooucr. Hmm.Atewe makingmuchpÍoflt on them? 0n thisold€ l foítypeíCent. AndwhataboutbiggeroÍdets? HoWmuchdiscount can weget? peícent Tenol frfreen mo|e. percent profltmargln So we canmakea flfty,fifty.five on them? Yeah.Ándmore,iítheysel|well'I thinkwe can8eta maximum twentypeÍcent discount on rcallybigolders. ls theremuchdemand at themoment? That!the question. Domanypeoplewantto buyT-shins in winter? Well,peoplebuythemto wearundersweaters and ... 5h|íts ,t2

I Asslstant

Do you need any help?

customeÍ Yes,how muchjs this Í.sh.n?| Can'tfrndthe priceon it. Assistant Er... Let'shavea look. ...ls that it, there?Yes. Thirteenpounds. custom€ Í oh right.o(. Thankyou.

z

Customer Ercuseme. I'mjust lookingat theseshoes. |,ma size foÍty"fivé, Eulopeanslze' What'sthat in a tJKsiz€ ? Do you know? Assistant lJK size,thatl a .'. ten.and.a.halí Customer Right'could I try themin a t€ n .and.a.half then,please?

Assistant Yes,I'll go and get you a pair. custom€ Í Thanks' 3 Ass|st8nt can I h€ l p you? cÚstoméÍYes,|'dlike to look at a Watch,if I can, please. Assl5tant Sure. clstom€ r lt's that one there,at the back. Asslstant This one heÍe? cuslomeÍ Yes,that! it. Asslstant Thereyou are. custom€ Í Thanks.so it's ninety.nine fifry? poundsfifry,that'sright. Assl5tant Nlnety.nine foÍtwo yea15' Guaíarrteed Asslstant cÚstom€ Í Ass|stant customar Ass|stant

Hello. Hello.could I haveone of thosé,please? one of these,heÍe?Th€ brac€ | € t s? Yes, Whatcolourwouldyou like?Theíe3b|ue,p|nk ...yellow lJm...I thinkwe'vegot them in gíeen|as wel|. CustoDer Um ... Asslst.nt ls it a present? Customer Yeah,lt'9not for mel Asslstant That'swhatthey all sayl Customer lt! for my daughter.She! thirteen.LJm... Ass|stant The p|nkonesare Í|ce. customer |'ll havea piÍ|kone,then,p|ea9e'Thankyou. 5 Asllst.nt Thatl thiny.ninepoundsninety,please. customér can I pay W|ththis cíed|tcaÍd? Asllstant Yes,we acceptthose.That3 fine. customeí Hereyou ale' Als|stant Thanks.|fyou cou|djusl sign héle'.'.Thanks.

tt4

don,tofr€ n go shopping fol clothesbutwhenI go, buyqultea lot.IusuallyknowwhatI wantbefoíe go.so I iustbuywhatI need,andcoÍne backas soon as I haveeverything. AndI tryto go whenit! quiet. Ihateshopping whenit! busy.

2 | |oveshoppin8...especiallyfoÍcloth€ s . Ev€ n |f it! onlywindowshopping.I don'tthink I spendtoo mLrch ldon'tbuy lotsofthingsandthennever on clothes. wearthem,like some people.But I can undeEtand why peopledo that.

IililIilili |sBN0 52] 554ó5 8

9 "740521"53t,659)

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