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Hi hI ECOMMENDED
Rod Revell & Trish Stott
Oxford University Press Great Clarendon Street, Ox ford OX2 bD...
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University
Hi hI ECOMMENDED
Rod Revell & Trish Stott
Oxford University Press Great Clarendon Street, Ox ford OX2 bDP Oxford New York Athe ns Auc kland Bang kok Bogota Buen os Aires Ca lcu tta Cepe Town Chen nai Dar es Salaa m Delhi Florence Hoo t; Kong Istanbul Ka rach i Kuala Lu mpu r Madrid Melbourne Mexico City Mumba i Nairobi Pari s Sdo Pau lo Singa pore Taipei Tok yo Toronto War50lw
and associated com panies in Berlin lba dan
Oxford a nd Oxford rllglish are tr ad e ma rks of Oxford University Press ISBN 0 19437665 6 (2nd ed ition) If)
Oxford University Press 1988
First pu blished 1988 (re printed eight times ) New Ed itio n 1994 Seventh impress io n 1999 :"rrlo unauthorized photocopying All rig hts reserved . 1':0 part of this publication Illdy be re prod uced . stored in a ret riev al sys tem. or tran smitted . in an y form or by any mea ns, elec tronic, mecha nical. ph otoco py ing. recording, or otherwise. wit ho ut the prio r written permi ssion of O xford Universi ty !'flOSS. This book is sol d subject to the cond itio n Iha t it shall not , by wa y of trad e or otherw ise, OC· len t, resold, hin-d out, or otherwise circu lated withou t tho publisher's p rio r consent in ilny form of bin d ing or cover other tha n thai in which it is pub lished and withou t r'Y. 1didn't catch that. Call you spt'ok "I'?
Simple pas t: questions. short answers, and negative sta tements
20
Dealing wi th phoned req uests
Ho tel facilities and serv ices: TIl(' room needs cleaning. fll send soml'lmt up .
Main verb: needtdon't need Auxiliary verb: need/needn't
21
Giving di rections indoors
Hall porter and chambermaid d irecting g Uf.'S ts-: It's on tht . . . Take tht'lilt to . . .
Prepositions of location an d di rectio n
Giving directions outside
H.111 porter and doorman d irec ting guests: It's IlOt far. About 10 minutes' walk. Go down . . .
Mor e prepositions
23
Offering he lp a nd advice
Hall porter to guests: Why don't you . . . ? You OIlght to . . . You'd better . . .
Presen t perfect w ith yt't/just may1misht ollght to/should
24
Dea ling wi th com plain ts (2)
Hotel - gues ts compla ining to recept ion : My mom hasn't been cit-ailed. It should Iflll'e IWt'll cleaned.
snculd haoe: he should have dealled it/it should have been cleaned
25
Paying bills
Hotel an d restaura nt - payments:
Object pr on ouns Presen t continuo us
Hr:rw are you paying? Would you sign . . 26
Payment queries
,
Hotel and restau rant - guests query bills:
muclllmally/a lot of
It can't be right. I'm afraid there's no mistake. I beg your pardon . . . 27
Fare wells
Hotel an d restaurant - guests aft' leaving: 1hopeyou enjvyed your slay. Hal¥! a plt'Ilsant trip.
Fut u re refere nce
28
Answering personal questions
A job in terview Writing lette rs of application
Letter beginnings and endings:
Dear Sir/.\1aJam , .. Yours
fai'hfully/s;IIcerr/y
3
TAKING PHONE CALLS
~S.MAOAM .
COUI,.D1 HPNE YOUR. NAME, Pl.e.JlrISE.~
~
~
R.e.SE.R:VATIOt-ts.,
Pl.EAse ?
Listening one
Structures to practise A Making qu estions with Can I ... ? and Could I . . . ?
Listen to the four telephone calls and put in the missing words.
Language study Expressions to learn Can 1help you ?
Could I have _. . ?
Who's calling?
Could 1speak to ... ?
What nam e, please ?
I'd like to . . _
Can I ha ve .. . ?
Make se ntences . Examp le: morninglca nlh elp ... Good morning . Can I help you? 1 aftemoonlcan/help 2 cou ldlhave/na me 3 can/have/reserva tions 4 cou ld/speak/manager 5 couldlbooklsingle roo m/two nigh ts 6 cou ldlspeakIJohn 7 cou ld/reserve/table for six 8 can/have/room service
TAKING PHONE CALLS Across
8 Making re quests with I'd like . ..
Down
---'>
1 A room for four
Make sentences. Examp le: bo ok/sin gle room/th ree nights ... I'd like to book a single room for three nights.
4 5
1 book/double room/two nigh ts 2 rese rve/table for twofTuesday evening 3 book/sing le room/four nights -t reserve/table for fouriSaturday/8 p.m. S speak/manager
8 10
______ , ple ase. (4-ll August) Goo d . Could I a tabl e for tw o, please? A room for tw o . __ , I'm sorry, the hotel is full.
!
1 My is Jose Artesco . 2 A room for one person . 3 The day before Wednesd ay . 6 Good . 7 The day after Su nday. 9 Ca n I a room, please?
New words to use
Su mmary
Check the meaning of these new wo rds in the Word List at th e back of th is book. boo k (v.) ma nager double name full
number table rese rve sing le
night
Now you can Ans wer th e telepho ne politely Gc?0d morning, can 1 help you? Ask for things Could 1 have your name, please?
Listening two
Un de rstand w hat people wa nt I'd like a single room. Could I speak to the manager, please?
l iste n to the dial ogu e a nd fill in the chart. Name
Room
Ask who is on the phone \-Vho's calling?
D single D double
Room number Number of nights
I - EXT RA- WORDS- I
Activity Fill in the crossword:
9
IA iiiiiilliliil ll1ll @II 5
GIVING INFORMATION
**111'1\'
................
.. lILof...,.l...·,"""'~
VI KING
--...... •........__"'..... -.. _ " ...... tl .. ""• ............ ildt
HOTE L
-
,r"":.
::~
" ~tl'lii
....r-_.__ --.....-
s
.._.,,___ ...
.,
e-lo6lo.
..
••••
Dedr
0001
Tar i ff
room Double/t win room
£92
Suilcs Executi\'e .......
' vums
from £1 70.00 fro m £ 140.00
Listening one Liste n to the cassette and fill in the blanks on the brochure and on the menu .
Language study Expressions to learn The ho tel's in the centre of th e city. There's a sa una . There are two bars. Th e cost is £16.50. I'm Mr Evans .
My name' s Evans . 6
GIVING INFORMATION Structures to practise Describin g th ings u sing the Present tense of the verb to be and using there is/there are . a. _ _ b. _ _ c. _ _ d. _ _ e. _ _ f. _ _
This tab le shows the full and short form s:
Singular Full form lam You are He is She is It is Th ere is
Short form I'm You're
Plural Full form We ar e You are
Short form We're You're
}Theyare
Th ey' re
There are
The re are
He's
She's
g. _
It's There's
Fill in the blanks . Use short forms where possible: My name (1) Mr Black. I (2) the ma nager of the Savoy Hotel. The ho tel (3) in Main Street . There (4) 100 do uble rooms and a bar and a resta ura nt. 20 sing le rooms. (5) There (6) table d'hote meal s at lunchtime and table d'bcte and .it la carte in the evening .
j . _ _ k. _ _ I. _ _
5 excha nge 9 telephone 10 exit bureau 6 women's toilet 11 coffee shop 12 infor mation 7 la undry 8 men's toilet
Now you can Identify yourself
Talk about numbers There are 27 rooms.
I'm Peter. M y name's Evans.
a la car te
exch ang e burea u exit di sabled facilities information meal city coffee sho p men's toilet course menu bar car pa rk cen tre
per sau na special street sw im ming-pool table d'h6te women 's toilet
Talk about prices
The hotel's in Park Street . The restauran t's at 23 Green St.
The cost is . The price is .
currencies Pounds Dollars Francs Marks Crowns Yen Pesetas
Listen to the cassette. Match the items with the prices . a. b. c. d. e.
Say where you are
I - EXT RA- WORDS- I
Listening two 1 child ren' s menu do uble room beer single room table d'hote menu
_
Summa ry
New words to use
2 3 4 5
_ i. _
1 restauran t 2 disabl ed facilities 3 car pa rk 4 swimming-pool
There are two bars.
Remembe r: There is a sauna .
_ h. _
£105 $1.95 £22.50 £8 950 FF
numbers eleven ' twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen
twenty thirty forty frfty sixty seventy eighty ninety a hundred
Activity Look at th ese twelve sy mbols and decide which wo rd goe s with each.
7
2
TAKING RESERVATIONS
3
DINO'S REST AURANT
-
~EEK NO. 1able Reservations
01'1'\05
for" IUI'\ch
opel'lS o closes e dOSeO on
"
,,'
.
..
DaYoe -
'
. ., . .. , .
-
Number 01
--
-
\8
-
peeple"0 .
-
-
-
----
Time-.€l-
OJ · .... •..
Name:~ -------
Listening one
Structures to practise Questions and answers in the Simp le Present ten se are for rou tines, timetables , and the everyday state of thin gs.
Listen a nd fill in the in forma tion on the note pad s.
Examples:
Language study
Does he s peak Eng lish? Yes, he does.INa, he d oesn't. Do yo u se rve lunch ? Yes: we do.lNo, we don't. Wh at time do you serve lunch ? We serve lu nch from 12.00 to 2.30. How mu ch d oes a single room cost? It costs £55.
Exp ressions to learn What time do you serve lunch ? Are you open every da y? from Tuesday to Sunday on Monday at l p m Wha t name is it?
How many for?
8
TAKING RESERVATIONS
Activity
A Answer these questions . Use short a nswers . Example: 'Do yo u serve lunch ?' 'Yes. we do.' 1 Do yo u serve d inner? No, _ _ 2 Do you spea k English? Yes, 3 Do yo u have a sing le roo m fo r tonig ht? No, -l Does th e wa ite r spea k French? Yes . _ _ 5 Does the ho tel ha ve a sauna? No, _ 6 Does th e ba r open at six? Yes ,
Work in pairs . Ask and answer questions about your routines . _
What time do yo u
How d o you What time do you
B Make questions and anSWt'T5. Example: what timel serve lu nch .. \Vhat time do you sene lunch? 12.30-2.00 .... We serte lunch from 12.30 to 2.00 .
What d o you etc ...
I What time/serve dinner 7_15-11.00 2 How much/single room/cos t
____ ._S_ll_I1_II_na_rt.-:y~---
fb5
Now yo u ca n Ask and understand time q ues tions
3 Wha t tim e/ba r open seven o'clock 4, How much/sm all beer/cos t 51.55
What time do you open? Answer time qu estions We open at 6.
New words to use a. m.
dose dosed
every day head wa ite r o'clock get up leave open go lunch p.m.
ge t up? have breakfast? leave yo ur home? travel to sch ool/college? have lunch ? go home ? d o in the evening?
Ask and answer o ther q uestions room
Hoto much does a single room cost?
se rve
It costs £55.
travel
Do yO Il speak English? Yes, I do.
Listening two
Talk about th e time I get III' at 7.30.
listen to people talking about the time .
I - EXT RA- WO RDS- I
. 'o w listen to the sen tences a nd write in th e times o n the wa tches belo w:
9
seasons
restaurant staff
titles
meals
winter spring summer autumn
Maitre d'hetel Maitre d'accuell Maitre d' Head Waiter WineWaiter waitress waiter
Mr Ms Mrs Miss
breakfast lunch dinner
ApOLOGIZING
Listening
Language study
Ma tch the questions a nd a nswers . Listen and check your an swers. 1 Could I reserve a table for two for ton ight? 2 Can I book a do ub le room for tonight ? 3 Can I reserve a table for Sunday lunch ? 4 Could J book a family room for the Christmas weekend? 5 Ca n I reserve a tab le for tomorrow nigh t? 6 Can I spea k to Me Smith in room IOl?
Exp ressions to learn
a. I'm very so rry. We d on 't open on Sundays . b . I'm sorry , sir, we 've nothi ng left. Tomorrow's our busy night. c. I'm sorry, we 're fully boo ked for ton igh t. d.Frn afraid we haven 't any rooms left that weekend . e. I'm afraid we haven 't any tables left for tonigh t. L I'm sorry, there's no answe r. Can I take a message ?
Struc tures to practise
I'm so rry. we 're fully booked . I'm afraid we haven't any left. I'm very so rry , we do n't ope n on Sundays .
w e've no thing left. I'm so rry , there's no a nswer.
In spoken English. and informal writt en English, we usually use the short forms (contrac tions) of th e verbs be. have. a nd do .
10
ApOLOGIZING
Activity
Short forms Be
we're you 're
we aren't you aren't
they're
they aren't
I ha ven't you haven't he ha sn 't she hasn't it ha sn't
we've you've
we haven't you ha ven't
they' ve
th ey ha ven't
I don't you don't he d oesn 't she doesn 't it d oesn't
we do you d o
we don't yo u don't
they d o
they don't
I'm you're he's she's it's
I'm not you aren't he isn 't she isn't it isn 't
Have I've you've he 's she's it' s Do ( do you do he d oes she does it d oes
Ask questions and give answers about thes e pictures:
_SoI_ 0f'EH1Ny
Hg/RS,
16'1Xl-2+«> ' SunMy-
~oo · 1.3.p.,?' '"
fake conversations betw een a gu es t and a waiter. dessert Which dessert do you recommend? profiteroles A1ay I suggest tile profiferales?
c
~!~j
1 win e 2 cheese 3 ma in course sole meuniere Mu scadet Eng lish Cheddar . la tch these beginnings and ends of sentences: 1 Wha t about . . . . . . bring th e wine list? :! Sh all l . .
. . . wine? Shall we have some?
3 May I suggest.. . Would you like. . .
. . . cream in your coffee? . the Graves, sir?
vho' s speaking? Write G for guest and W for waiter! waitress.
= Do you wa nt coffee? =No, I don't think so. = you like a dessert? =Would Yes, I'd like some cheese-cake, please.
How about some wine? :J Good idea. Ca n I see th e wine list? ~ Certainly, mad am.
:J Wha t do you recommend?
J May I suggest the vea l? I Fill in th e blanks using on, in , with : He put the food _~ the table . _ She likes biscuits _~ cheese . ... The wine bott le is __ the bucket __ the table . ... rd like a green salad __ my steak . ,; I don't like cream _ _ my coffee .
Activity Work in pairs, one as wa iter and one as guest. Use the menus on page 18 (Starters), page 20 (Main Courses), and the list of desserts on page 24 to order meals .
Sum mary Now yo u can Be su re that you are polite to your gu ests Would you like a . . . ? May I suggest . . . ? Present a dessert trolley to guests On the top we have . . .
[ • EXT R A' W O R D S • I fruit
New words to use basket biscu its bucket Charlotte Russe cheese board cheese-cake
chocolate gateau dessert enjo y find fruit salad liqueur
piece profiteroles sw ee t top trolley underneath
apple pineapple apricot prune blueberry blackcurrant
orange lemon melon strawberry mango cherry
pear grapefruit grape raspberry gooseberry
banana peach plum blackberry redcurrant
11
RECOMMENDING
Listening one
Language study Expressions to learn
Tick the wines that th ey talk about. What words do they use to describe them?
Wine List !>o!" .....dCI d.
se-e « ~tain8
Sano:eTTC '.,.2
Macon Blaoc. \r,ll.,. Ch a b lis "'} l r 92 (;,-a,-.,. "92
I can recommend the white Bordeaux. It' s quite dry .
£
Have you tried the house wine?
8 .9 5
IS.95 11 .9 5 2 2.9 5
L
1.95
Structures to practise
6 .9 5 1 ~ , (l:1
RED
FI.. " rie '9 2
Pi,,' de B~a"iula is " IZ \ Inu lo n , .. ,h ,t " Ill Chi" " I; Rioi" Lagunill a 'II'.J
Positive and Comparative adjectives This table shows w hich words to use with ordinary (posi tive) adjectives , and which wo rds to use wit h comparative adjectives. Notice th a t slightly and rather can be used with bo th .
9 .\1; 8 .\l ~
9 ,95 1I,5n
1.95
ROSt.
Koo> ..' h "'.... . . .
Cl~ "'
.._"""........,.
t i;':,~t~-;::..::.~~
_
,..... '"".". rt.-,
47
-I
OFFERING HELP AND ADVICE
Listening one
Language study Expression s to learn
Listen to the casse tte, th en ans wer the com prehension q uestio n s .
Wh at have you planned?
Comp rehension check
Hav e you he ard anything about the . .. ?
I 2 3 4 5 6 7 8
You oug h t to go to the ...
Wh at ha s Mr s Johnson planned for tod ay? Wh at is on at the art gallery? What doe s the hall porter advise her to see? What has happened on the steps outside the hotel? Wha t does the hall porter ask Jim to do ? What do es th e hall porter offer to do ? Does Mr Wh eeler wa nt to see a do ctor ? Why doe s Mrs Wheeler th ink h er husband sho uld see a doctor ?
I believe it' 5
...
They have som e .. . We'd better call a d octor. I'll phone righ t a way. I th ink yo u sho uld see . . .
48
OFFERING HELP AND ADVICE
Activity
Stru ctures to practise A We saw in Unit 15 that the Simple Past tense is used for pa st completed act ions:
Work in pairs, one as a guest with a prob lem , th e other as a receptionis t offering help and advice .
Wi' ordered 20 minutes ago. The Present Perfect tense is used for actions which have not ye t finished : We haven't ordered yet (but we're going to). Or for actions which have recen tly finished : We hate just ordered (a snort time ago),
a. a sto mach ache b. a missin g car c. broken glasses d . a stolen ha nd bag e. a rut finger f. a broken sa ndal strap g. a headache h . a broken down ca r i, a toothache shoemaker
Complete these pairs of sen te nces by putting the verb into the correct tense: 1 (visit, yo u) th e new exhibition ye t? Yes, I (go) last nig ht. 2 We (see) th e sho w at th e th eatre last Sun d ay. Is it good? J (no t, see) it yet. 3 (a rrive, Mr Tonini) vet ? Yes, he (register) a~ hour ago . 4, (finish. vou) the exercise? Yes, weIfinish. just). B Look at these tw o sentences: Mr Wheeln-'s leg may/migh t be broken . (rrught certa in)
e
less
They ought to/should call a doctor.
Summary
Match these pairs of sentences: 1 It mav rain . a. You should call a doc tor. 2 It rna}' be se rious. b . You sho u ld go this week. 3 They might phone . c. You ought to ta ke an .1 H e may arrive late. umbrella . 5 The plav finishes d. You oug ht to lea ve a on Saturday. message . e. We sho uld hold th e room u ntil un til 10 p .m.
Now yo u can Talk to gu es ts about their d ay Whathave you planned today?
Give ad vice You ought to call a doctor. Help guests wi th their problems I'll phone a .. . for you.
New words to use believe
e ....lu luuo n
p., inkiller
break com fortable di zz v dress ing emerge ncy exhibit
fall garage glasses health leg modern
permanent plan prescription serious shoemaker strap
time of year
umbren~
I - E X T R A - W O R D S -I
visit well wound
heatth problems
emergeecy serv ices
heatth care personnel
a cold
ambulance service fire brigade police
doctor nurse dentist optician
influenza (flu)
Listening two
headache stomach ache
diarrhoea
Listen to th ree guests wit h problems . Write, for each gues t, what the p roblem is and the re med y (or remedies) suggested.
toothache
49
DEALING WITH COMPLAINTS (2)
Listening one
The bathroo m ha sn't been touched . It should have been done .
As you listen, fill in the gaps in the complaints.
I'll se nd someone up .
1 M y room __ hasn't been _ _ since the last guest. The carpet's __ , the bed's _ _ an d the ba throom touched .
I'll speak to ...
Struc tures to practise
2 Our room isn 't ready for us. no or toilet paper in the __ . towels,
A It may not be yo ur job to help gu es ts perso nall y with th eir needs, but you ca n organize things that sho uld ha ve been done for them.
--I
3 Ca n yOll d o something abo ut the __ in my room? It' s only running . And the in my beds ide lamp _ _ wo rk.
Look at these sentences:
My room hasn't been cleaned .
4 The __ in 302 next d oor to me is __ . 1__ sleep .
The maids S1lOUld 1rave cleaned it . or It should hav e been cleaned. Now an swer other com plaints in th e same way. 1 The sheets haven't been changed . 2 The TV ha sn 't bee n fixed . 3 The shower ha sn't been repaired . 4 My shoes haven't been cleane d. 5 My wine hasn't been opened . 6 My lug gage hasn't been brough t in .
Language study Expressions to lean My room ha sn 't be en cleaned . The n oise is awful.
50
DEALING WITH COMPLAINTS (2)
Activity
B Afte r saying that someth ing should have been done, yo u need to tell the guest th at you will deal with th e problem.
Wo rk in pairs, one as a guest com plainin g about the state of th e room, th e other as the rece ptionist promising to put thi ngs right.
Exam ple: O Uf room ha sn ' t been cleaned. It should have been cleaned . I'll contact Housekeeping straight away. Now an swer these complaints in the sam e way: 1 Th e waste-paper ba sket hasn ' t been emptied . 2 The carp e t is dirty. 3 Th e soa p and towels haven't been replaced . 4 My laundry hasn' t been returned. 5 The sho wer isn 't w orking.
New words to u se awful obviously bowl replace bulb/light bulb running carpet see to check in sheet maid sleep noise soa p
su gar toilet paper tou ch towel unmade waste-paper basket
Listening two Summary
Liste n to the biography of the famous chef, Geo rge Aug us te Escoffier . Put these events in the correct order: o Escoffier got married.
o
N ow yo u can Understand complaints The sheets haven't been c1umged.
Escoffier an d Cesar Ritz o pened the Ritz in Paris.
De al wi th complaints
I'm sorry, I'll send someone up straight away.
Escoffier sta rted cooking at his uncle's restaurant in Nice.
o
Escoffier moved to Pari s.
o
Escoffier ret urned to Monte Carlo a t the age of 73.
o
l oE X T R A oW O R D S o l
Escoffie r and Cesar Ritz went to Londo n to manage the Savoy Ho tel. Escoffie r was Directeur de Cu isine at the Gra nd H otel in Mo nte Carlo .
51
stati onery
room equipment
bed equipment
writing paper envelopes note pad telex form faxform post cards
mirror door alarm clock radio video facility sewing kit Do Not Disturb sign
bedspread blanket pillow pillowcase mattress duvet
PAYING BILLS
s.!~ .m~ s
!"l!!e)
-
BILl. 3_E_CQ~g-G:~~ ~ '9'2-
Na~ _ol _9u~~t -
- -
se~~i~ VAT
"" ." castl le l
ffll\ell r a of Uv
Listening one
ca'"
Listen to the casse tte and tick the table s wi th details of each bill.
Credit card
r, Recei t
~-
Cheque BallkefS card
Language study
Cashier
R"~
Structures to practise A The Present Continuous tense is used for actions which are ha ppeni ng now .
Expressions to learn How are you paying?
look at these sentences: How are you paying? now usually How do you pay? last ti me How did you pay?
Service and tax are included.
Would you sign here. please? Your signa tu re here, please.
An swer th ese qu estions about now. I What are you doing? 2 Where are yo u Sitting? 3 What book a re you using? 4 Wh a t are you stu dying? 5 What's you r teacher doing?
Here's you r receipt.
Do you have a banker's ca rd? Do you have some form of ide ntification ? Don 't worry, sir. I'll stam p it. 52
PAYIN G BILLS
Activity
8 Look at these pairs of sentences:
Your bill's ready. I'll settle it now.
Find th e ten currencies in this word se arch :
Where are th e telephone calls? I put them at the top.
0 l
Who shall I make a cheque ou t to? I'll stamp it fo r you.
G
Sub ject and object prono u ns
A
singular I
me
you he she
yo u
it
it
him her
Z
H
p lural
we you
us you
they
them
E
R P I M Y W E R A N C S E R S R E S K C 0 T U 0 S R W A 0 0 S E N S
0 S F D R
l
l
A
Summary
Put the correct object pronoun in each blank: 1 w here's your key ? I gave _ to the porter. 2 Where di d you put the sheets? I put _ in room 201. 3 Did you tell Mrs Dupont her husband called? Yes , I ga ve _ the message . 4 Wh ere's Jim ? I saw _ a mom ent ago . S 'I'm glad you and you r family enjoye d your stay: 'You looked afte r _ very we ll.' 6 'Goodbye: ' Goodb y e, we h o pe to sec _
F 0 P E A 0 G y U I l N y J 0 V X S C U N
again .'
Now you can Take payment of bills Hous are you payi"g, sir? See to the necessary administration for payme nt Could you sign Ilere, please? Use ob ject pronouns I gave him the message yesterday.
l oE X T R A oW O R D S o l c urrencies
payment
New wo rds to use
lire
amoun t banker's card check out cheque cred it ca rd
total exchange rate
account
Escudos Swiss francs Drachma Guilders Belgian francs
room rate
discount supplement
identification include pay settle sign
signatu re sta mp total tra veller's cheque Value A dded Tax (VAT)
Listening two What na tio nali ty is each of these custom e rs and how did they pay thei r bills?
Iarfft I ax
charge
PAYMENT
UERIES
Listening one Liste n to two other guests q uerying th eir bills. Then answer the comp rehension quest ion s.
Structures to practise Co mp rehens ion check
1 a. Wh y does the guest query the te lephone calls o n the bill? b . What is th e cost of ca lling fro m the ho te l? c. How many units d id she u se? d . Wha t's th e second query? e. Wh ose m ista ke is it?
When ta lkin g about quantity. use a lot of with affinnative verbs :
There is
a lot of
There a re
rooms gu ests chairs
2 a. How does th e diner want to pa y his bill? b. Wha t are his q ue ries? c. Wha t is the mistake?
Language study Expressio ns to learn
mone y beer in fo rm at io n
Use much with negative verbs and q ues tions about u ncountable no uns: There isn ' t
much
Is there(?)
mo ney beer infonnation
It can' t be righ t.
I' ll check it for you .
Use many with negative verbs and questions about countable nouns:
I'm afraid th ere' s no mist ak e. I beg your pa rdon, th at' s our m ista ke. I'm so rry abou t tha t.
Th ere aren' t Are th ere(?)
many
rooms
guests chairs
PAYMENT QUERIES
Activity
Fill in the blanks with a lot of, m uch , or ma ny: people in tonight. 1 There a ren' t preparation to do . 2 There's 3 Do you h ave sing le rooms? time before we open . 4 There isn 't S There are vege tab les to prepare. hot starters today? 6 Do we have work to do thi s morning? 7 Is there beds to ma ke. 8 There are
Put th ese countries, nationalities or currencies in to the correct colu mn below . Then complete th e table. Yen British Belgian
COUNTRY
New words to use accept balance(n .) cas hier company
Lira Peseta USA
layout mistake package tour
confus ed corn er deposit diner
Fra nce Spain Escudo
Gu ilder Portuguese
NATIONALITY
CURRENCY
ra te salm on unit
query
Listening two The Head Cashier is showing a n ew cashier the layout of a computer bill. As you listen, fill in th e details.
MOUNT ROYAL HOTEL NEWCASTLE
Summary
SUNSHINE REF: 522339/1
DEPO"~ . (lll ~ I
Room (j)!
No of guests
G)lC= = J
Bill no 2601 283 W M 2
Now you can Clar ify payment que ries I'll just check for you. Arrive l 1f03194
CHARG ES CREDITS
17.01 94 Apartments
90
18.03.94 Apartments 19,03.94 ledger Transfer
90
Apologize for mistakes I'm sorry about that.
Oport 19103194
Recognize th e curren cies of differen t coun tries dollars, Deutschmarks, pounds
BALA NC E
233992 @[
152233911
.'==:::1
CZlL
I • EX T R A • If.{ b" R 0 S • I Ace . TO:
SUNSHINE HOLIDAYS
service
bills
SIGNATURE
invoice voucher coupon sub-total balance
_
Sf.lWI CE AND TAX ARE I ~Cl l·DEb .
cxxt umes
YOUR OI SCRET I 0 ~
AT
PLEA~r:
LEAVE YOUR KEY
55
debit credit deposit amount
service charge gratuity tip
FAREWELLS
•
SHALL I G.E.T A _ "TO I-4ELP
-
W\~
?
_
'tOUR.
AH .~ IS
'I'QU~ -
_
NOW
HAVE A Pl.EASANT . _ ANO _ _ .,JOURNl:;y . r-
~"-
_
_
Listening one Listen to th e cassette and fill in the blanks in th e conversa tions.
Language study Expressions to learn I hope you enjoyed yo u r stay . We d id very much thank you. We're flying to .. . today . We're go ing to see . . . Thi s looks like your taxi. I hope we'll see you again. Ha ve a pleasant trip. Safe journey . 56
FAREWELLS
Activity
Structures to practise Severa l ten ses are used w hen talki ng abo u t the futu re. These 5 se ntences a re aUabout th e future . O ur plane leaves at midnight.
times
We're flying to Florida tonight.
plans or arrangeme nt s
We're going to see our daughter .
future int ention s
I hope we'll see yo u aga in . If we're in Lyo n aga in , we ' ll sta y here .
In pairs, A and B, use the page from B's di ary a nd th e example dia logu e to fix an e vening a t the cine ma . Example: A: Wha t are you doing on Tuesday evening? Can you come to the cinema? B: No, I'm going to Tom 's. etc.
fore casting! predictin g
15 MONDAY
Meet Cl... ~
l;w~I(};
''£WffOQrio
{ 'f, 'j71
( ~ !t -c') ~fJ' {
UVfqUyVt'IJJ
Jl/.cXTQIXO; n vnlJlxTTI;/ lJ1tiivrEQ otOQI (:tUQOot'(lOl ') I.4:rA.oU~U (Yl'v(uXfia)
( 'r, k:J
it it to H?I "' -tu') ~ J
'tlN''''f
tt l v-
'85
WORD LIST
BRITISH AND AMERICAN ENGLISH
fRENCH
ITALIAN
callboc 19
cabine tetep honiqu e
5 car park 2 (US: pa rking 1(1)
vo iture pa rking carafe
cab ina d el telefono automobile parcheggio raraffa carpa tappela ce rota ca m bie re cass le re casseruola cas tello afferra re rn ttedrale
CdT
caral,' 12 carp 12 carp... 1 24 carrot q
ca- b 20 (lwb ) hier 26 c.l n, I'" 16 (\l;;tk 22 c.uc f 19 (t't'rb i.e . 10 hear) ca th edra l 22 cauliflower 9
lil
n'Ique ceri se com mode
ciliegia cassettone
rbeese board 11 lht e-c-cake 11 clu me-t s 23 (U S: pharmacist's) cheque 25 (US: ch eck)
cherrv 11 d w "t -Ul d rawers 21 (US: dresser) chicken 13 chicorv 9 chil l i (l't' rb) d 1il1i l't'ppt'T 12 ch ocol.tte gateau 11
chop 17 (t 't'fb) (hllp ping boa rd 17
cider 6 (1~.H
13
e nema 22 (US: m ovie theatre )
po ulet endi ve refroidi r pimen t rouge ga teeu au chocol at ha cher planche ~ hache r
dd re dgare cine ma
lll\
(grande) ville
cla ruied bu tter 17
vi n d e Bord eaux be urre d arifie
2 claret 10 clean 20 (t't7") dl~ 3 ( l't"Tb )
cloth..;; 20 coat 5 cockt..ail 7 CQ( kt.lll s haker 7 end 9 C 25 (nQu,,) che a p 10
Karpfen
Teppich
xaii
:: .. 1 !.,;}..
eln lose n Kassierenin) Kasserolle S'-OXf£O. l.l.,a zai.tuQo; 1Xl ~0 y lU TOV Xli'll' XWffT f QLU OOl'QWTftQl XQl'OAOyq~U
nnl..u~oc: l\'i'~1];
81
( of /l. I" -)
.IIiff l t: 11\1$.1"1 ' ; i'
mt: ~
Cockta il Cockt ail Sh ake r Kabelj au
Kuhlraurn
,Ii
f\oirtt'QO (:rOt· £'xu u lJsll 26 ( nou n)
d essert 11 d ial 19 (l wb) d iar rhoea 23 d in.' 17 (f lfTb) dill 12 d ine r 26 (noun)
concombre
cailler devise rid eau CV (curriculu m vitae )
gou tte
dlarrhee couper e n cubes anet h
dln eur
co mod o addetto ai servizi di rucina compagnia lamcn larsi computer confere nza confuso collo
romodo
subaltem o sociedad
copra
que jarse ordenador comereocezcongresc con fuso hecho copia
lappo
corcnc
dal sapore ill tapp o cavatappi angolo corrid oio paese prefisso d el fideS('
descorchado saracorchos rincon pasillo pais codigo nadonal
tagliando
copen
poi-ta te
pla lo cu bie rto
coprire granchio gambero
cangreic de mar cigalallangos tinol ca ngrejo de rio
panna
rrema
credieo carte di rredj to CTOC'Cante croissant toa st
credito tarjetd de credito cru jien te croissant/cruasan sa ndwich de jamon )' queso
cu bett o cetriclo coagularsi valut a
cubito pepino ru ajarse dl vlsa cortina curriculolcu rriculu m vitae
tenda
cu rricu lum vitae ogni giomo goccio
diari o
delta d i nascita figlia
fec ha de nacimiento hija callej6n sin salida debito decorar freidora dentista gr andee alrnacenes salid a
senza uscna
debito
decorate friggitrice dentisla grande magazzino
partenza
pizca
ecco nto dessert comporre
deposito
d larrea tegliare a dadi ane ta chente (d i un r istora nte )
dia rrea trocear
82
P"'""
marcar
enel do clien te (de un restau rante)
WORD LIST .BRITISH AND AMERICAN ENGLISH COIlKI call 19
GERMAN
GREEK
JAPANESE
R-Gesp rach
tT)AE'l(OVTJllU :tA'lQWT£O (1.'"[0
4J.l;Ht t KI HII '" .H :' -j lUA.1lbolt Ii
TO\' lt UQUA1j:1TTJ
college 27
College
xojJi'ylo
comfortable 23 com mis 16 (US: junior) com pdn~ 26
bequem Co mmis
«vno;
complain 15 cum r ut " , 18
co nrerenc e 21 con fused 6 conked 9 co py 28 (noun) cork 10 corked 10 corkscrew 10 curri er 26 (noun ) corr ido r 21 countrv 19 cou ntrv code 19 (p llO nt,)
Cesetlschaft s jch besc hwe ren Co m p u te r Konfercnz
\·en ...echse lt ge kocht Ko pfe Kork korktg
(vu~) fkujOO.; TOU £"TUl Qlo
""/:: f! l : -t {, . >i-lifj .'J ·Z".
oil{
It(1 (1 assaison nernent
de bonne beure/tot e tud es/education anguille oeu f coqu etier [aun e d'oeuf urge nce
emplo yeur vid e inclure
apprecter se rense igner enveloppe ustensues (de cu isine) esc elope tous les JO Ul'S excellent bureau d e change ta uv d e change excursion exposition objet expose so rtie
,11 p ian o di sotto
scola re alla s pin a es posto a correnti d'aria vesti to condi me n to
rned iceztone toilette {il mobile )
bevande secco anar ra anatrcccolo piumone
in a n licipo
lstruzlone dnguilla UO\'O
portau ovo tuorlo e mergc nz a datore di lav oro vuoto
allegare gus tare richiedere informaz ioni b usta at trezzoru ra scaloppina ogni giomo eccellen te camblo la sso d i cambio
aba]o esc u rrir/secar a p resio n co n co men tes de at re ves ndo ali t'lo \'enda tocador bebi das SlKO
pato panto edredon
p ro nto educacion angu ila h uevo h ue vera yt'ma emergencia jefe vacio adj unta r disf rutar p rcgun ta r sob re uten silios esc alope tod os los d ias excelente cambio
cher
costoso
tipo de cambro d e dtvisas excursion exposicicn objl;'to ex puesto salida caro
experie nce e n suppleme nt
esperienLil in piu
t.'xpt"riencia t.'), tra
e leml;'nts d e co nfort
a tl rez zalu re
ins ta lacionl;'s/facilid ades
en face de
d i front e
fre ntt' a
escurslone
mostra
oggeuo esposto usota
'r.!l iii'S
H: :t.1'
r: f, (')
[ewellerv 20 (U S: jewelry) job 27 joint 13 (US: roast) [ou rnev 27 juicy 12 julienne 17
saftig in feine n Streifen schneid en
.i I:, IllIlU''l:: to ~...)
tA Y .:
JtJtil
t~ ~
." ~ ..-:'"
i; rf/f ?- ff -~ · - n..
7 ;'7 , Hlj/l")
groB
yu.j.,Uxro; :ro{mnUr IIEY{!kO;
spat
aQYl!
i,·.of I '
tauourv zu l,lVOlll"2 6
w aschere t Plan
itAVVTYllllO/:rAlJOll.l.O
iU~ < ~ , itf~
],.·dVt' 3 leek 9
a bfl lege nzabretscn
(JX ~'b\.U uvaXllIQOJ
L- {"" ~ , }; {,
lamb 9 larrrp It> large 6 late 18
Lampe
left 13 I",~
za
lemon 6 lentils 9 le tter 19 le ttuce 9 lifl 15 (US: elev a tor) light 10 (adj .) Ii~h tl;"r
13
hme 7 lim' 16 (Mun) lip~tkk
15
liqueur 11
Iiql.id 7 her 14 lnbbv 21 (n oun) lobs te r 14 loc al call 19 lock 20 (vt"rb)
long -distance call 19 long-necked 10
(''I'-(1) r~ k ~ p
La uch / Porree link s
llQ{WO
l~.il"
uQUJUQC'1 9 U:
f.i.
{(')(,' L " , (pj" \Jilf IJ')
U:10 0ilEtll':; !tE01UIEQIUVO YEU!iU
N :mJ
OXOll ~IJ[Qilxo}..l
Larm filter los Notizblock
OOQullo
~ 11
verse r
versare
crevette preferer lieu x preparer rep asser prece den t profiteroles
gamberetto preferire in loco prep arare sti rare
precedente profi teroles
cerdo oporto botones porci6n posid6n correos patata ave s verter garnb a preferir en el mismo edlf icio preparar presionar anterior profiteroles
prullt' 11 p u ree 17
prun eau puree
prugna secca purea
druela pasa p ure
quarter 7 qUl'ry 26 (n'm) guit't 18 quite 12
qua rt d emand er une explication IranquiUe assez
quarto mettere in d ubbio sllenzioso piuttosto
cu arto poner en du da tran qui lo bastante
radish 9 ra ~uu t 17 railwa v 22 rare 9 ' (for stt'tl'k) rarelv 7 ra.\ln ;>.
,
sausage 18 sa u te "17 scales 17 scallop 14 scampi 9 score 17 (verb) sea bream 12 seasoning 14 sed iment 10 sec to 24 (verb) serious 23 serve 3 service charge 26 settle 25 (- the bill) settle for 9 sew 20 sewing kit 24 sha ke 7 shaker 7
xUQ'W lTrACt,ov QEAl~
(lTlxuvmtll ocxrcc ue AaxaVlxu) ElTtblOQ8wvw EJtaVaAU~~uvW
ilfll-t ,:;
N ',T {,
ecncrootou
",..le ry 27
Mnd 'Wi(t,:; 9 -Hj ( ~) lIlI~H
it"~
jl,1'(lio
"*J,: ~ , :#J;j ~ ';~ p
-r Q ,
ofQBiew
:In:(1) ~ I: ~
XQ€WUTIV:tl](lwia;
-!;t' -l::" "-M-i:.
TOXTOJtOui!
i4Jj:-t ,:; , ttl. ·) I l!J: