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© 1999, Cisco Systems, Inc.
Operations Support Systems Session #1207 Issues for IP Network Manag...
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1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
Operations Support Systems Session #1207 Issues for IP Network Management Mark J. Effinger Executive Director and Chief OSS Architect Operations Support Systems Telcordia Technologies, Inc. +1 (732) 699-3490 Effinger@telcordia .com
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia Operations Support Systems • We develop and deploy applications for world-wide telecommunications market TMN & Standards based, Mission-Critical, Quality, Scalability, Reliability, Availability, Off-the-Shelf
• 80% of the USA telecommunications network depends on software invented, developed, implemented, and/or maintained by Telcordia 1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
Telcordia OSS Approach to IP Network Management • “Dual-Mode OSS” • Single set of systems that simultaneously supports both: Current Circuit-Switched networks and New World / IP / Packet-Switched networks 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia OSS Vision and Strategy
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© 1999, Cisco Systems, Inc.
OSS Vision for Next Generation Networks Dual-Mode for Old and New Adjunct
Adjunct
CIRCUIT SWITCH
Adjunct
Adjunct
Open Open Service Service Application Application Layer Layer
Open Open Call Call Control Control Layer Layer
Standards-Based Standards-Based Service Service Elements Elements and and Platform Platform Layers Layers
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Key Drivers to NGN OSS Evolution Customer Demands • Offer rapid, new competitive services • Lower anticipated operations costs • Upgrade network without impacting service delivery to customers • Eliminate gaps in mission-critical systems • Provide overall Next Generation Network management solution 1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
NGN Network Layering “The Bell Heads Meet the Net Heads” 10MegEthernet
Data/IP FR512
FDDI FR128
ATM VPs/VCs
Legend ADMs/SONET X-connects ATM switches/VP x-connects
STS3
STS
STS1 STS3
STS12
Routers/servers
STS192
OC3Ring
SONET/SDH Oc22Ring
Oc292Link
Fiber/DWDM/RF 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia OSS Approach to Networks Cross Domain Management DATA, VOICE, VIDEO,...
ATM SONET FIBER
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xDSL
SATELLITE & WIRELESS
IP
IP
CONTROL CONTROL & MANAGEMENT MANAGEMENT &
APPLICATIONS
• • • • • • • • • •
DWDM SONET and SDH Transport ATM - SONET/SDH FR - SONET/SDH IP - FR - SONET/SDH FR - ATM - SONET/SDH Voice - IP - SONET/SDH Voice - ATM - SONET/SDH Voice - IP - ATM - SONET/SDH xDSL - ATM - SONET/SDH (DSLAM model) • xDSL - ATM - SONET/SDH (Integrated Line Card model) • Wireless local access • Broadband (HFC) local access
© 1999, Cisco Systems, Inc.
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Operations Impacts of NGN Myth: Operations Processes are So Much Simpler • Our Studies Show: Customers will expect service levels and performance to be “Carrier-Class” Operations Standards of today’s PSTN Voice Networks will be applied to VoP OSSs for VoP need to perform many of the same functions needed in PSTN 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Operations Impacts of NGN Assignment/Activation
Activation/Provisioning support for IP routers, ATM switches, and servers. PVC/SVC configuration management. End-toend cross-domain solutions. Customer network management
Fault/Performance Mgmt.
End-to-end management of multi-layer, heterogeneous network (event correlation), IP/ATM traffic monitoring, surveillance on new NEs (e.g., routers and ATM switches), QoS monitoring, customer network monitoring.
Testing Customer Num./Address Mgmt.
Testing of new network elements, testing of virtual connections/services, interfaces to new Element Management systems, new network management protocols (SNMP) IP and ATM (E.164, ICD and DCC) address management, IP address/TN relationships, network access locations (POP)
Work Flow Mgmt.
New flows to support new services, networks and devices, client programmability
Network/Equipment Inv.
New network elements. Planning based on new service and traffic considerations.
Customer Care/Billing
Interactive ordering from the internet, packet billing and separations, single bill for all services
Trouble Ticket Mgmt.
Manage customer troubles in the new network, packet telephony ( QoS), ensure rapid repair/restoral
Wholesale/Retail Gateway
Provide secure access, competitive parity
Work Force Mgmt.
Manage multi-disciplinary mobile work force, Optimize job loading
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© 1999, Cisco Systems, Inc.
Operations Costs and NGN In volume, operations costs could erase profits Access line operations costs have declined dramatically from 1970 to 1995 Network Creation Service Activation
Service Negotiation and CC Service Assurance
$800 $700 $600 $500 $400 $300 $200 $100 $0 1970 - $728
1996 - $208
2000 - $?
operations cost per access line 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia’s OSS Architecture Principles SML
Access
Common Data & Processes
Services NML
Network EML
Network Element Hardware
Next Generation OSS Characteristics Multi-Vendor (Network Suppliers) support by Network Management Layer Flexible NML/EML interfaces supported – CORBA, CMIP, TL1, etc. Total flow-through operations supported Inter-Domain Management integrate multiple technology domains Network as the database Dynamic path selection Flexible service requests de-coupled from billing Break down stove pipes – access, connection, transport Real-time service negotiation access to network data 1207 1129_06F9_c2x
Distributed computing 13
© 1999, Cisco Systems, Inc.
OSS Generic Functional Architecture Customer Service Rep
TMN TMN Layers Layers SML
User User Access Access
NML
Industry Interconnection Services
Service Mgmt.
Performance Analysis
Circuit Switch FCAPS
NEL
Customer Netwk Mgmt
EML
Network Creation
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Customer Care & Billing
Activation/ Assurance Controller & Exception Mgmt Transport & Access Inv. & Assignment
Transport FCAPS
Access FCAPS
Local Digital Transport / Switches Access / xDSL
Signaling Network
Corporate Corporate Data Data & & Common Common Functions Functions
Interconnection
Fault & Performance
Testing Controller
Capacity Planning
Address & Number Management
Work Force Management
Physical Traffic Net. Inventory
Data Collection
Physical Network Inventory Signaling FCAPS
IP Router FCAPS
IP Gateways & Servers Routers
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
Frame & ATM FCAPS
Wireless Frame Relay Local & ATM Loop Switches
Spare Inventory Management
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Telcordia’s OSS Solution Offering Dual-Mode OSS for Existing Networks and New World Networks 1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
Telcordia’s OSS Product Line Customer Service Rep
NML
Industry Interconnection Services
Exchange Link
Service Management
SOA SMS
Activation Controller & Exception Mgmnt
Performance Point™
Delivery & PAWS
Network Engineer
EML 1207 1129_06F9_c2x
Customer Billing Care
Network Creation
NEL
Customer Netwk Mgmnt
Customer Care & Billing
Performance Analysis
Work Centers
FLEXCOM™
Corporate Corporate Data Data & & Common Common Functions Functions
TMN TMN Layers Layers SML
User User Access Access
LDS Config. Net Memory™
Interconnection
Trouble Ticket Mgr
Fault & Performance
NMA NetManager
ServiceGate™
PWB Traffic Star™
Testing Controller
Traffic Data Collection
Network Configuration
OcuSpan™
DCOS2000™
Access EMS
Transport EMS
HFC-EM
NetPilot™
IGCS MA
Local Digital Transport / Signaling Switches Access / xDSL Network
IP Gateways & Servers
xDSL Elmnt Mgmnt
Router Elmnt Mgmnt
Frame & ATM EML
xDSL EML
Router EML
Frame & ATM
Frame Relay & Routers ATM Switches Satellite
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
ALOC & CNUM
Capacity Planning
Transport & Access Inventory & Asgnmt
Transport Signaling IP Tel. Config. Config. Support
Address & Number Mgmt
Work Force Management
Force
Physical Net. Inventory
Network Data
Spare Inv. Management
SIMM
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The Telcordia 3 S Strategy for OSS Infrastructure Change SURROUND
SUPPLEMENT
SUPPLANT
SURROUND Modernize User Interfaces to Existing Production Systems SUPPLEMENT Add new systems as Adjunct Processors to Legacy Architecture to manage new business and operations challenges SUPPLANT Where Legacy is out of “Stretch”, replace old with new 1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
Telcordia OSS Solutions for NGN Supporting NGN Services & Networks • ATM, Frame Relay, and IP Solutions: VToP (Voice Trunking over Packet) — Tandem Replacement PLoP (Private Line over Packet) Integrated Access for Small, Medium, and Large Business Customers (e.g. xDSL) Frame Relay Services Integrated Access to Large Carriers, IXCs Local Circuit Switch (Class 5) Replacement IP Services (e.g. VPN, DEN Services) RAS (Remote Access Server) and VoIP Gateway 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Functional Components of IP VPNs for OSS • Service Provider’s Core
VPN Customer’s Routing Network
ATM/SONET (WDM) Network • VPN Customer’s Access Network
IP - VPN Security Management QoS
Tunneling
Policy Routing Policy Server
Encryption Authentication & Authorization
LDAP Directory
User Application Digital Profile Profile Certificates
Policy Server
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Directory Enabled Networks (DEN)
LDAP Directory
19
© 1999, Cisco Systems, Inc.
IP VPN Services & Networks from an OSS Perspective IP-VPN Carrier Network
Service Provider NOC + Configuration Management + Fault Management + Service Assurance Management + Performance Management + Capacity Management
+ Service Provider’s share network
Enterprise Customer + IP-VPN Customer Access (Pays bills) Network + IP-VPN Routing Network
IP-VPN Enterprise Network
User (Employee of Enterprise) 1207 1129_06F9_c2x
Enterprise Customer or Service Provider Enterprise Network Management NOC + LAN Network Management + User Profiles + Services - Authentication - Class of Service - Authorization - Policy Routing - Encryption + Application - Public Keys Profiles - Access Privileges
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia OSS Differentiators The Power of Telcordia plus Cisco
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© 1999, Cisco Systems, Inc.
Telcordia OSS Certified Quality Faults Per Thousand Function Points
Cumulative Fault Density 50
QMO Compliance ISO 9001 Certification (Phase I)
40
ISO 9001 Certification (All Business Units)
30 20
Best In C lass
CMM Level 3
CMM Level 5
10 0 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q
1994
1995
1996
1997
1998
1999
Source: Software Productivity Research
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Telcordia results are 10 times better than Industry Average © 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia OSS On-Time Delivery 98% On-Time
180 160 140
166
Releases Shipped
162
98% On-Time
145
Releases Shipped On-Time
142
120 100
100% On-Time 91% On-Time
80
67
77
77
61
60 40 20 0 1995 1207 1129_06F9_c2x
1996
1997
1998 23
© 1999, Cisco Systems, Inc.
Why Telcordia plus Cisco? Telcordia is the leader in software, engineering, and professional services for telecommunications
Cisco Systems is the leader in networking for the Internet
Unique and Complementary Talent Pools
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Telcordia’s Local Switch (Class 5) Replacement JAVA
Service Definition
GUI
Applic.
SCP Call Agent Customer Care & Billing
TC AP /SS 7 Telcordia AMA Records
Accounting Gateway
CP
CP
Announcement Server
Interconnection
VoP
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Public Signaling Network
TCAP/SS7 ISUP/SS7
MG
G
MGCP
M
Telcordia OSS
LNP 800
Res/SOHO Gateway
Voice Over Packet
VoP
PSTN Trunking Gateway
Backbone Network
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© 1999, Cisco Systems, Inc.
Differentiation
Customer Care & Billing (Customer Intimacy)
Operations Support Systems (Operational Excellence)
Network Technologies (Technical Excellence)
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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“Best of Suite ” Approach to OSS Integration
“Growing complexity is forcing carriers to look for turnkey software solutions. The software marketplace is switching from best-of-breed to best-of-suite. Chandan Sarkar, SoundView Financial Group 1207 1129_06F9_c2x
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© 1999, Cisco Systems, Inc.
Conclusion Value Today — Flexibility for Tomorrow COST
OSSs must provide industrial strength solutions
GROWTH
OSSs must solve complex problems
QUALITY
Your OSS provider must be experienced
NETWORK UTILIZATION
Your OSS provider must be vendor neutral
INTEGRATION
Your OSS provider must have experience in resilient systems
ENABLE ‘GREENFIELD’ START Your OSS provider must have scaleable products 1207 1129_06F9_c2x
© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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Copyright © 1999 Telcordia Technologies All Rights Reserved
An SAIC Company
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© 1999, Cisco Systems, Inc.
Please Complete Your Evaluation Form Session 1207
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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© 1999, Cisco Systems, Inc.
Copyright © 1998, Telcordia Technologies, Inc. All rights reserved. Printed in USA. OSS Issues for IP Network Management
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